Citizens Bank review: Citizens online banking

4th time this year Citizen Bank has had their online and mobile serviced shut down over "planned system maintenance". being disabled it is very iimnportant for me to verify my SSI check was deposited before i can buy groceries and medicine. i called citizens mobile banking customer service after 14 hours of their online/mobile system being down [protected]). i asked to speak with a supervisor, waited over 25 minutes. Daniel asnwered. would not give me an employee I number, but dod identify herself as a supervisor, from team #2 based out of pittsburgh. Daniel was short with me, threatened me and hung up the phone on me after 34 minutes.

there was no warning they were going to be doing scheduled maintenence, in fact i logged on several times after 10pm as i NEEDED to get my account balance. when this downtime started approaching midnight, there was no message about scheduled maintenence either, just said cannot log on at this time, please try again later. i am, or was a customer of Citizens Bank for over 55 years (Mellon Bank, Eaton Road Branch)