I have been playing at rewards casinos for 14 years didnt have problems with payments until a few days ago, I won the biggest ive ever won $2000 dolars they asked me for documents again which I sent and they accepted them, they even told me in chat the date I was getting paid! That day my account gets locked without notification I send an email and they tell me that my account and money were confiscated, saying I have multiple accounts and I abused the bonuses! They told me before I had other accounts and I asked for them to delete them they deleted one, they didnt usually have problems with me having other accounts but now that they have to pay they do! (I made a withdrawal 3 months ago and they did pay, why the problem now?) never when you deposit (oh but they can have like 20 different casinos and no one can complain, how could you remember if you had more accounts in their 20 different casinos if youve been playing for 14 yrs?!) ridiculous.
As for the bonuses, they keep sending emails, physical mails and even calling about bonuses! (mails seem like false advertising) and then they accuse you of abusing them! What a joke, I hope us people that get lied to and cheated get an answer and justice.
Desired outcome: Apology and payment