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VitalChek Complaints & Reviews

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VitalChek - Bad Business

Posted: 2014-11-05 by    Annoyed245
Complaint Rating:  0 % with 0 votes
This company takes your credit card information online before asking you for a social security number. If you do not wish to give them your social security number and decide not to complete the online order at that time, they will still charge your card a non-refundable fee -- even though not one minute has passed and they have done nothing for you. There is no way to cancel your incomplete order -- even if you call immediately and speak with one of their customer reps. The one I got was extremely rude....
Complaint comments Comments Complaint country United States Complaint category Government & Police

VitalChek - Ripped off

Posted: 2014-04-06 by    sparkle-k
Complaint Rating:  100 % with 1 votes
I wish I had seen this website BEFORE I gave them 60.00 for certified divorce papers which I NEVER GOT!!! As with many other people on this site, I was told that there was no record of them. That's total BS because I have a copy of them but they are not certified. SS says they have to be certified. UGH...DONT WASTE YOUR MONEY on VITALCHEK. And for your sake I hope you don't have to deal with the state of Virginia....
Complaint comments Comments Complaint country United States Complaint category Other

VitalChek - unethical

Posted: 2014-02-05 by    CherylTkn
Complaint Rating:  50 % with 2 votes
vitalcheck has set up their online service to appear when you are looking for the state government site. T was confused that the state would ask so much for a birth certificate. Now they have my 59.00 and I have no recourse for a bogus service. A 20.00 charge to mail 2 slips of paper should be against the law....
Complaint comments Comments Complaint country United States Complaint category Government & Police

VitalChek - North Carolina, Jacksonville - Pain over 71.00 and received NOTHING!!

Posted: 2013-04-16 by    ritchie22
Complaint Rating:  100 % with 1 votes
I requested that VitalChek get me 1 copy of my divorce from 1998. I now live in WV. After several weeks of making requests VitalChek told me that the copies did not exist Long story short I called the Bureau of Vital Statistics and for 20.00 they sent me 3 copies of my divorce. I got nothing from VitalChek. I still have received nothing and never will. They ARE SCAM ARTISTS!! Please do noft use their services. S. Ritchie...
Complaint comments Comments Complaint country United States, North Carolina, Jacksonville Complaint category Bad Business Partners

VitalChek - Florida, Orlando - Customer Service

Posted: 2013-03-09 by    NJCOOLNESS
Complaint Rating:  0 % with 0 votes
I spoke with a rep by the name of Yaiz Gonzalez from the Puerto Rico VitalChek dept regarding the status on my wife's birth certificate on 2/14/13 after receiving a letter in the mail stating that they could not find records to match the name in the system. There was a customer service number attached at the bottom of the letter to give a call with the right info. I call on 2/14/13 and have my wife speak to the rep. The rep informs her that they DID find the birth certificate and that it would be mailed out tomorrow via regular mail. My wife receives an email the next day confirming 2/15/13...
Complaint comments Comments Complaint country United States, Florida, Orlando Complaint category Online Scams

VitalChek - Pennsylvania - Vitalchek-Pennsylvania

Posted: 2012-12-06 by    MB25
Complaint Rating:  0 % with 0 votes
My husband placed an order with VitalChek on the 23rd of October. The 26th October it was supposedly shipped from that day. It's been over a month. A little piece of paper shouldn't take that long in the Military APO mail. He needs his birth certificate to do his passport and our newborn son's passport and Certificate Birth Abroad. We are suppose to leave the country this month. It's impacting my mission to go back to my next stateside base....
Complaint comments Comments Complaint country United States, Pennsylvania Complaint category Other

VitalChek - Florida - Unauthorized charges

Posted: 2012-11-08 by    TOM1911
Complaint Rating:  100 % with 1 votes
Vitalchek has added a second charge without authorization to a prior payment within 5 hours of the original bill. On contact with their CS, they deny making the charge even when the financial institution I do business with researched the charges and found that they both came from the same merchant code, payable to the same bank.. Vitalchecks CS rep was surly and claimed no knowledge and passed me on to a supervisor only after repeated requests by me. The supervisor was also surly and unhelpful, claiming their company did not originate the charge.. And did not give his full name after my request...
Complaint comments Comments Complaint country United States, Florida Complaint category Unauthorized Charges

VitalChek - Had no issues with VitalChek

Posted: 2012-08-31 by    JohnBgon
Complaint Rating:  100 % with 1 votes
I was trying to help my girlfriend get a certified copy of her birth certificate in order for her to get a CA ID (long story...). I started 'googling' methods. Saw I could send a check to the birth county, but I didn't like the idea of having to wait for the mail to deliver, using a check, and risk it getting lost. VitalChek was one of the various options that showed up in Google. They appeared to be the cheapest service available. The certificate was $21.00 and Vital Chek charged $7. $28 total? Not bad.

I originally purchased the service in May 2012. After completing...
Complaint comments Comments Complaint country United States Complaint category Citizenship and Immigration Services

VitalChek - Florida - Did not deliver

Posted: 2012-08-13 by    Angry One in Florida
Complaint Rating:  100 % with 1 votes
Ordered a death certficate for a relative who passed away about 50 years ago in Florida. After answering a number of questions, the questions became very personal and invasive. They asked what property I had owned throughout my life etc. At that pont I stopped the order process yet they STILL charged a fee and I. of course, have no death certificate. Am not sure why states post a lik to VitalChek on their website. DO NOT USE THIS COMPANY. Order directly from state vital stats office. Much cheaper and far more reliable...
Complaint comments Comments Complaint country United States, Florida Complaint category Unauthorized Charges

VitalChek - Georgia, Atlanta - RIPOFF

Posted: 2011-11-17 by    SusieQ2002
Complaint Rating:  100 % with 1 votes
Ordered birth certificate 2 months ago. Used link from Louisiana State Records Site. No birth certificate, no help...but they did charge my credit card right away!...
Complaint comments Comments Complaint country United States, Georgia, Atlanta Complaint category Other

VitalChek - Birth Certificate

Posted: 2011-08-09 by    Truthmustbetold
Complaint Rating:  100 % with 4 votes
I'm appalled by the service I received by VitalChek to get my birth certificate sent to me. I am a New York resident living in France and contacted them because of Visa requirements. After submitting my order (June 23) I received an email stating that my request was currently on hold because further clarification was required regarding the address and to contact them at 877-854-4481. I called and spoke to a representative who explained that my yes, my order was on hold and then asked " if there was a state or province in the country of France?" I let his ignorance slide, told him...
Complaint comments Comments Complaint country France Complaint category Other

VitalChek - Connecticut, Bridgeport - Poor service

Posted: 2011-06-28 by    TeresitaG
Complaint Rating:  100 % with 1 votes
On March 7 I ordered 2 birth certificates expedite and paid $72.50 and I still haven't received them. They say they were sent UPS and delivered without signatures. Still trying to get them......
Complaint comments Comments Complaint country United States, Connecticut, Bridgeport Complaint category Products & Services

VitalChek - Tennessee - VitalChek: Incompetent

Posted: 2011-06-18 by    gdbill
Complaint Rating:  100 % with 1 votes
On June 6 I ordered a copy of a NY State divorce certificate. Having previously obtained the exact same document through VitalChek previously and having a scanned copy of the actual certificate, I filled in VitalChek's request exactly as it appears on the certificate. I then passed VitalChek's identity authentication and they successfully charged my credit card.

Within hours I received an e-mail from VitalChek stating they did not believe the data I entered for my ex-wife's maiden name to be correct and asked me to call them. Since I am stationed overseas, their toll-free...
Complaint comments Comments Complaint country United States, Tennessee Complaint category Other

VitalChek - Tennessee - Failure to Perform Services

Posted: 2011-06-18 by    gdbill
Complaint Rating:  100 % with 2 votes
On June 6 I ordered a copy of a NY State divorce certificate. Having previously obtained the exact same document through VitalChek previously and having a scanned copy of the actual certificate, I filled in VitalChek's request exactly as it appears on the certificate. I then passed VitalChek's identity authentication and they successfully charged my credit card.

Within hours I received an e-mail from VitalChek stating they did not believe the data I entered for my ex-wife's maiden name to be correct and asked me to call them. Since I am stationed overseas, their toll-free...
Complaint comments Comments Complaint country United States, Tennessee Complaint category Passport Services

VitalChek - Bad Customer Service

Posted: 2011-06-01 by    Roxy1992
Complaint Rating:  100 % with 1 votes
WARNING-DO NOT GIVE THIS COMPANY YOUR CREDIT CARD INFORMATION!! This company promised to get my daughters birth certificate expedited. After I paid $84.00 for the service, I received an email stateting that expedited service was not available in the state that I needed the birth certificate. I called immediatly (with in minutes) and cancelled the order. About a week later I noticed that they charge had not been removed from my credit card. I called the office back and spoke to a very rude service rep that said my order had been cancelled but that she couldn't process the refund. Why? Because...
Complaint comments Comments Complaint country United States Complaint category Unauthorized Charges

VitalChek - California, San Diego - Super Fast

Posted: 2011-03-31 by    illadelfia
Complaint Rating:  50 % with 2 votes
Everyone complains about VitalChek but it's not always true. I needed to get a birth certificat in less thna two weeks for a trip. I contacted VitalChek on Friday and they made me fill out a form after charging me. That had me nervous so I found this site and expected the worst. I did what they said and had it norarizedn and faxed to them Monday. I recevied an email stating that San Diego was working on my Birth Cert on Tuesday and by Wednesday I was looking at it in front of me in New Jersey. So again... 3 Buisiness days from start to finish. I couldn't do this any faster except in person....
Complaint comments Comments Complaint country United States, California, San Diego Complaint category Citizenship and Immigration Services

VitalChek - Impossible to deal with

Posted: 2011-03-13 by    Lincoln5775
Complaint Rating:  100 % with 3 votes
I do everything that they ask when trying to order docs, and then, days later, get emails saying there is a problem. I then call, wait for 30Z+ minutes, and am disconnected. Try repeatedly to email and call, and no frikking human being helps.

They are a rotten company and waste your time an energy.

No matter what I do, they won't help. I gave up on two orders in the past few weeks, so tried again. One order, supposedly is doing OK, the other order, they ask how I am related.

The FAQ online don't cover the issue. What is the point even dealing...
Complaint comments Comments Complaint country United States Complaint category Business & Finances

VitalChek - Double billed

Posted: 2011-03-11 by    lmmegna
Complaint Rating:  0 % with 0 votes
After being directed to VItalchek by the NY dept of Vital Records, I ordered a few records. Upon checkout, after putting in my credit card number, an ERROR message appeared and was told that my order did not go through and I should try again later. So, I tried again in 5 minutes, placed the same order, put in my CC# and the order went through. Received my conf. # and that was that. The order total was 126.50. Approximately 7 days later, I was so happy to receive my documents in the mail. Then the next day, I received yet ANOTHER order from Vitalchek, the EXACT same order PLUS an extra birth cert,...
Complaint comments Comments Complaint country United States Complaint category Unauthorized Charges

VitalChek - California - terrible service

Posted: 2011-03-03 by    jenkinsbrigade
Complaint Rating:  100 % with 4 votes
I have had a miserable experience with VitalChek. I was somewhat perturbed to discover that a private company has a monopoly on obtaining birth certificates from a government entity, but I needed the document quickly, so I figured I had little choice. I paid $37 to get my Arizona birth certificate, then learned I needed to submit a "verification of identity" form. I attempted to fax a copy of my driver's license to the number provided, only their fax line would not answer. There is no customer service number to call listed on their website -- you must submit an email tech support...
Complaint comments Comments Complaint country United States, California Complaint category Other

VitalChek - New Jersey - Birth Certificates

Posted: 2011-02-12 by    NJ BS
Complaint Rating:  100 % with 3 votes
VitalChek is a joke. I submitted two orders for birth certificates and a marriage certificate. Cost over $100. For one birth certificate all they did was send me via the internet their order form and instructed me to fax it to the city the birth took place. The second birth certificate, they ended up instructing me to send my request and identification documentation directly to the State. The identification documentation for their company differed from the State and they would not provided the birth certificate. They took my money though. Unless your request is simple, they are useless! Of course...
Complaint comments Comments Complaint country United States, New Jersey Complaint category Other

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