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UPS Complaints & Reviews

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UPS - Deliveries

Posted: 2014-11-09 by    Bugler1
Complaint Rating:  0 % with 0 votes
Use to love the guy that made deliveries for this company. For months now the new driver is lazy and a liar. Continues to say he's made attempts to deliver when all he did was drive by, if that much. We live up a 300 ft driveway we share with 2 other houses. He has often left shipped items by the road to be found at a later date. Refuses to drive up the driveway to attempt to leave packages. I have complained many, many times but to no avail. Apparently if he 'sees' a dog, the big brown truck offered him no protection. So he drives on. Doesn't leave a notice at the end of the...
Complaint comments Comments Complaint country United States Complaint category Employees

UPS - Poor service and customer service

Posted: 2014-10-07 by    Micky G
Complaint Rating:  100 % with 1 votes
UPS left me a final notice they made 2 attempts today, one at 1noon and one at 3pm when I was at work and left me a Info-note at the reception downstairs of my apartment building and when I called their office to re-schedule a pick up as I don't drive which is not on a bus route so as for me to pick it up from their depot. I requested them to either deliver after 5pm at this same address or re-route to my office. They said for re-routing they would charge a fee of 7$.(This is ludicrous) I asked them to send the package back after asking the agent to let me speak to his/her supervisor and the...
Complaint comments Comments Complaint country Canada Complaint category Movement & Delivery

UPS - horrible deliver service

Posted: 2014-10-03 by    girltropica
Complaint Rating:  0 % with 0 votes
I HAVE LIVED HERE 6 YEAR. FOR THE ENTIRE TIME, UPS HAS BEEN HORRIBLE. MY PACKAGES ARE LEFT IN THE DRIVEWAY, A FEW TIMES IN WATER, OR IN THE SUN, RUINED KEEP REFRIGERATED MEDICINE, THEY STAND BY THE STREET YELLING 'ups"
if they come into the screen room they hardly ever ring the bell, and I am disabled. I cannot lift and they just throw my packages on the ground, I need them to just slide it over the door step. Sometimes they throw the package, or leave it on the ground in the screenroom. The deliver last week was a package left at the sliding door, without knocking. I was home,...
Complaint comments Comments Complaint country United States Complaint category Other

UPS - UPS ran over over dog in our driveway

Posted: 2014-09-24 by    EWSking
Complaint Rating:  0 % with 0 votes
A UPS truck ran over and killed our family's beloved 10 year old yellow Labrador in our driveway on Friday, September 19, 2014. The driver pulled into our circular drive where our two labs are contained in our invisible fence. He delivered our package at the front door, got back in his truck, did not look for our dogs, but instead accelerated too fast, ran over our lab, then dragged her for 20 feet (we have many pictures of the 20 foot mark of her fur and the black screech of his tire). He left the scene and called a supervisor to come to our house. I drove in the driveway soon after it happened...
Complaint comments Comments Complaint country United States Complaint category Movement & Delivery

UPS - Damage, slow service, unprofessional handling

Posted: 2014-09-22 by    HillCountryGunsmith
Complaint Rating:  0 % with 0 votes
I ship with UPS almost daily. I do warranty work for another company and ship on both their account and my own. While using my own account, I shipped an item to a customer of mine. It arrived in a damaged condition so I promptly filed a claim. I had paid for $1000.00 of insurance and I estimate there was $375.00 worth of damages. I was told by UPS that they would not pay the claim because the item was improperly packaged. I have sent dozens of this same item the same exact way without any damage over several years. Ok, I was mad. I had to take care of the repair myself. Money down the drain...
Complaint comments Comments Complaint country United States Complaint category Other

UPS - Lost Concert Tickets

Posted: 2014-09-19 by    adollface
Complaint Rating:  0 % with 0 votes
I ordered 2 concert tickets (was worth $300) from a trusted website to attend a Katy Perry Concert in Phoenix. The package was shipped on September 1, 2014 and arrived in Tempe two days later. At that point, I was under the impression they were going to deliver it soon. Between September 3rd and 12th, someone stole the tickets. I reported it to both UPS and the seller on September 12th. UPS started an investigation and searched for a week without finding the package. UPS called me about it three times and did not apologize. The seller provided replacement tickets and apologized for the inconvenience....
Complaint comments Comments Complaint country United States Complaint category E-Shopping

UPS - All Lies

Posted: 2014-09-04 by    exclrp
Complaint Rating:  100 % with 1 votes
UPS tracking website says out for delivery 639am at 303pm says 1st attempt made no one to accept...wow thats funny because we are the largest hotel in this city and have receiving 24/7 maybe driver was to stoned to deliver...but just all full of @$@%!!!...
Complaint comments Comments Complaint country United States Complaint category Business & Finances

UPS - Pick-up

Posted: 2014-04-06 by    snowwings
Complaint Rating:  0 % with 0 votes
I have a package to return from Amazon and got the return label almost two months ago. The website said they would come and pick-up in 2-4 business days. But after one week, still nobody came. So I began to call and email their service. Every time they just replied that they will call me back in one day and pick up for me. However, even no one called me back until now! At last I have to pay another company to deliver for me! This is the most terrible service I've ever seen! The ups totally ignore their customer no matter how many times I called them! I can not be more angry about this and I...
Complaint comments Comments Complaint country United States Complaint category Movement & Delivery

UPS - Worst customer service at Main office of company

Posted: 2014-03-19 by    Disappointed Customers Again
Complaint Rating:  0 % with 0 votes
UPS told me that they didn't deliver to P. O. Boxes, this is only after picking up the package, carrying it across Southern CA, and giving it to the post office in a completely wrong town. Then they sent it back to the shipper and told us it was our fault and we have to pay again. Apparently it's our fault that they put the package in the wrong town, and it's our fault that no notice was sent to our PO Box due to the fact that it was IN THE WRONG TOWN. When we contacted customer service, he told us he couldn't care less and that "he wouldn't lose any sleep over it"...
Complaint comments Comments Complaint country United States Complaint category Products & Services

UPS - A Month to Deliver

Posted: 2014-03-17 by    MissMurder
Complaint Rating:  0 % with 0 votes
I ordered a dresser that left Colorado. I ordered through Amazon and they were using UPS to ship. This dresser went to Nebraska and then Des Moines IA in order to reach me in Iowa City, IA. It shipped 2/25 and the estimated arrival date was 2/28 at that point. Then for no apparent reason some fool in Des Moines sends it to Phoenix and that's where the fun began. This mistake was made and I was never informed. I waited several days and then several more days only to call and be told it was in Phoenix and should take a few more days to get back here. A few more days went by and I called UPS Customer...
Complaint comments Comments Complaint country United States Complaint category Furniture

UPS - Late delivery,damaged packages

Posted: 2014-02-28 by    rogforge
Complaint Rating:  0 % with 0 votes
As soon as this driver showed up on my route, i knew i was in trouble, so i started keeping file on him.Packages out for delivery, but driver did not deliver, for one excuse or another, until next day, 26, that is 26 times that tracking showed item out on truck for delivery, but driver would not deliver, til next day, on purpose!Did not say nothing until package showed up with Big red arrows pionting up, he delivered with arrows down, but the one that made me contact driver supervisor was $1300.00, brand new amp, that showed up distroyed.So i called driver supervisor in Lufkin, Tx, told him why...
Complaint comments Comments Complaint country United States Complaint category Other

UPS - Horrible customer service. Refuse to fix mistake.

Posted: 2014-02-25 by    Elizabeth Blumberg
Complaint Rating:  0 % with 0 votes
3 boxes for our business full of merchandise customers are waiting for were supposed to be delivered Thursday 2/20. Not delivered.
Friday 2/21 Tracking info “On truck for delivery” Friday night no delivery tracking says “Your package has encountered a delay”
Monday 2/24 “On truck for delivery” then in afternoon tracking says “Exception”. We contact UPS. On hold for an hour. Told being transferred to supervisor. Hung up on. Call back. Try to arrange to pickup packages since they are not being delivered. On hold for hour and a half. Hung...
Complaint comments Comments Complaint country United States Complaint category Movement & Delivery

UPS - California, San Diego - Damaged Goods

Posted: 2014-02-25 by    Steve Suslik
Complaint Rating:  0 % with 0 votes
1. I went to my local UPS store and got the specific information I needed to send a Mac Pro desktop computer that I
sold on Ebay. I was told that if the store packaged the item they would put 4 layers of bubble wrap around the computer, then place it in a UPS box and fill it with Styrofoam peanuts.

2. I purchased the extra bubble wrap I needed to add to what I had on hand from a UPS delivery I had recently received of a Mac
Pro desktop computer as well as the UPS box from the UPS store. I personally put EXTRA bubble wrap over and above what I was told by the UPS Store,...
Complaint comments Comments Complaint country United States, California, San Diego Complaint category Movement & Delivery

UPS - Lie about secure delivery

Posted: 2014-02-05 by    okilala
Complaint Rating:  0 % with 0 votes
Was supposed to deliver a package with signature and ID requested. Left it on my step when ive had stuff stolen before with them. Delivery guy lied and said it was signed for in the email notification. Are they forging signatures now! Some packages are too valuable to lie about, not just because it costs money because it costs people time and some things need to be delivered by a certain date. I want my delivery charge back....
Complaint comments Comments Complaint country United States Complaint category Movement & Delivery

UPS - Georgia, Atlanta - UPS Guarantee

Posted: 2014-02-01 by    bob Miantti
Complaint Rating:  0 % with 0 votes
Shipped a package UPS CT to GA, with it I bought a $5 three guarantee delivery. Package arrived two days late. UPS said not guaranteed for adverse weather. Why am I buying a guaranteed delivery for $5 if you will not take responsibility and guarantee it.
UPS did not give refund and also did not even refund $5 for the cost of guarantee.
UPS, sells a guarantee for $5 and has a 100% return on that service. Does not have to get there on time and do not have to refund anything.
Lets not use UPS anymore....
Complaint comments Comments Complaint country United States, Georgia, Atlanta Complaint category Arts & Humanities

UPS - Lies and manipulation

Posted: 2014-01-30 by    Lisa0
Complaint Rating:  0 % with 0 votes
I called in a return for an Apple product, I was told to pick a pick date and time that was good for me, she listed all options all which included morning pick ups. I explained I worked and it had to be before 3pm, and that I needed a receipt. I was told it wasn't a problem 9-3 was in the system for the following day and all was well.
The day of pick up a female dispatcher called me mid afternoon to inform me that UPS would only be in my area between 2pm and 4pm on any given day and that I either I drop it off at a UPS store or I had to have a pick up ONLY during that time frame. I...
Complaint comments Comments Complaint country Canada Complaint category Other

UPS - Liar, liar

Posted: 2013-12-23 by    m. shelby
Complaint Rating:  0 % with 0 votes
UPS is a company full of liars. I got home an hour before a package was to arrive to find out they tried to deliver it 2 hours before they stated they would. After speaking with a manager, she promised to mark urgent and have them re-deliver it to me. I was told to expect a phone call in an hour. I waited two hours for a call and called back to speak with Patrica, better titled cold hearted Hannah, who said the last manager was wrong. She never cared that her company wasted my time. I then spoke to Chad, the manager in small business parcels in Arizona. Who said yes we should better train our managers...
Complaint comments Comments Complaint country United States Complaint category Movement & Delivery

UPS - damage powerlines

Posted: 2013-12-07 by    pat75
Complaint Rating:  0 % with 0 votes
ON Monday December 2nd I had been out in my garage working with the garage door open facing my driveway. At 1:05 pm I went into the house to clean up to go work. AT 1:38pm we heard a loud bang on the wall. WE went to the kitchen and lookout the window. we saw my power line down to the ground and UPS truck pulling out of my driveway.We called UPS, they sent a supervisor out to take pictures. HE told us the driver said it was already down and they said they had to walk underneath it to deliver the package. then he told me that it just fall down I told him if the wire just fall down it would not shatter...
Complaint comments Comments Complaint country United States Complaint category Movement & Delivery

UPS - now 2 days late on delivering my package

Posted: 2013-12-05 by    milfredo
Complaint Rating:  100 % with 1 votes
ups was supposed to deliver a package to my house on the 4th of December. I called them 5 times this day they kept on telling me that it was on the truck eventually at 8pm I called the depot number again and the person I spoke to told me that "were sorry sir but you will have it by tomorrow" and this never happened. So then I waited around all day again today December 5th and now at 930pm its still not here. This package is now 2 days late and I will not be home tomorrow and I told them this and they told me "well if your not home tomorrow then we can just deliver it to you next week"...
Complaint comments Comments Complaint country Canada Complaint category Consumer Electronics

UPS - long delay in delivery

Posted: 2013-11-27 by    Noel Nee
Complaint Rating:  67 % with 3 votes
My company was making a shipment from Hong Kong to Atlanta using the UPS Saver Rate which promises to delver from origination to destination in 2-3 business days. The shipment was registered by UPS HK depot on Nov 19th 2013, then it went into an endless delays and UPS had no idea how to handle it. Teh excuse UPS gave was that your package was in the shipping process and we were waiting to load it onto the lane. But this same excuse was given for 7 days already and still had no confirmation whether they could put it on the plane. So where is that promise of delivery in 2-3 days? We called UPS from...
Complaint comments Comments Complaint country United States Complaint category Movement & Delivery

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