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Ugg Boots Complaints & Reviews

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Ugg Boots / Customer Service

Mo
Monty40in on 2014-12-18
Horrible customer service! Don't count on being able to speak to a customer service representative. I held for 45 min only to be disconnected. This was after waiting 35 min. this morning and giving up and utilizing the option they have to enter your phone number to have a cust. service rep contact me. That was 4 hours ago, .

Ugg Boots / Poor quality

Br
Bree_Y on 2014-04-09
Was given a pair of UGG boots as a Christmas gift. Loved my boots and took very good care of them. 4 months after receiving the boots (brand new), they ripped along the seam above the heel. The rip is 3 inches in length. Was not impressed, as these are extremely expensive boots - they should last longer than 4 months!!! Took the boots back to the store they were purchased from (Quarks Shoes), and politely inquired if there was anything that could be done. The two ladies working were EXTREMELY rude, and told me that nothing could be done. I realize that the poor customer service I received i...

Ugg Boots - Western Australia / Never Arrived

Yv
Yvonne Proudfoot on 2013-07-16
Ordered these boots on line on the 3/11/2012 . when they hadn't arrived like they had said 2 to 3 days I sent them a email to which the reply was sorry dear be patient. that was on the16/11/2012 then 20/11 12 1/12/12 2/12/12 and on and on to the 9.1/13 when they were very patronising and rude with still no money returned and No Boots there Id No was 002345669 an I dealt with a woman called JOJO I should have known it was a con the way the money from my husband bank account went so quickly and the tracking order was never available I hope that something can be done to retrieve this money and...

Ugg Boots / fake boots falling to bits

Li
Lisa lcfc on 2012-12-10
I bought a pair of ugg boots which were advertised as 100% original when they came there were scrudded up in half a box with the stitching falling to bits inside they should of been 100% sheepskin and there nothing like sheepskin when i tryed them on the button fell of the side of the boot ive worn them a couple of times and there falling to bits

Ugg Boots / SCAM COMPANY

Ki
Kim Gibson on 2012-10-22
THIS IS A SCAM COMPANY SELLING FAKE UGG BOOTS. THEY ARE ALSO THE SAME COMPANY AS BOOTSOE.COM. I ORDERED BOOTS THEN DID, Y RESEARCH THE WEB SITE HAD NO CONTACT INFO, ETC. I CONTACTED PAYPAL THANK GOD I GOT, Y MONIES BACK INTO MY BANK ACCOUNT, AT WHICH POINT I STARTED RECIEVING THREATING E MAILS, , WAIT YOUR SELLING FAKE/ counterfeit ugg boot and I'm getting a nasty e mail YEA I DON'T THINK SO. WELL I DID IN FACT GET SOME BOOTS IN YES THEY WHERE FAKE. SO I MAIL MR. FOO MAN CHOO AND TOLD HIM ID GLADLY SHIP HIS FAKE BOOKS BACK TO CHINA, , ALL HE WOULD HAVE TO DO IS NOW SEND ME THE...

Ugg Boots - England, Surrey, Farnham / UGG BOOTS

Me
Methea on 2012-02-24
I purchased a pair of ugg short classic (£180.00) 3 month later a hole appeared on the top. Bowleys head office - Johnsons Shoe Company refused to do anything about it as it was cursed by me wearing the boots!!! Has anyone else experienced this problem and what was done about it

Ugg Boots / FAKE

Ro
Roaxanne Clayton on 2011-11-28
I ordered a pair of boots from this site and before doing so, I clearly read the return policy (just in case) I was thrilled to think I couod order the boots I want and save about $75. I waited 10 days for them to arrive and when I opened up the box, I IMMEDIATELY knew they were fake. They didn't smell like leather and the sheep skin inside the boot was yellow and the Ugg tag didn't look anything like the tag on the Official Ugg website. So I sent an email stating that I wanted to return them and get my $175 back and needed the address to return. The told me that I couldn't...

Ugg Boots / ordered boots and were not delivered

Sb
s bowles on 2011-02-12
I ordered boots from website on 1/28/2011 was promised delivery in 5-7 business days today is 2/12/2011 i have yet to recive them the customer care website dose not exist www.uggstoreshop@gmail does not exist they charged my card $123.00 money has been taken fron my card but no merchandise has been delivered.Even the tracking number does ntot exist with the usps service'

Ugg Boots / Need to return boots

Ly
Lynn Loughnane on 2011-01-21
I PURCHASED A PAIR OFF UGG BOOTS FROM THIS COMPANY. THEY ARRIVED ABOUT A WEEK AND A HALF LATER AND HAD TO BE SIGNED FOR AT THE POST OFFICE. THEY WERE IN A BOX FROM SHANGHAI YU SWHI LI TRADING CO. IN CHINA AND HAD SHIPPED UNKNOWN TO ME FROM THE CHINA POST OFFICE. I BROUGHT THEM HOME AND TRIED THEM ON AND THEY WERE WAY TOO SMALL. THEY DID NOT COME WITH A PACKING SLIP TO RETURN THEM AND THE COMPANY HAS NO ADDRESS OR TELEPHONE TO REACH THEM. I E-MAILED THEM SEVERAL TIMES AND THEY TOLD ME THAT I SHOULD EITHER SELL TO SOMEONE OR GIVE THEM TO SOMEONE AS A GIFT.

Ugg Boots / inferior quality (very poor )

Ma
Mary Mo on 2011-01-07
I ordered a pair of black Bailey button ugg boots on the 8th Dec 2010 they finally arrived yesterday6th Jan 2011 and are a very poor quality, the lining is not sheepskin but a poor nylon fur which comes away in your hand when you touch it, and the suede on the outside is so thin. I have slippers from M&S that cost £15 and they are much more substantial than these boots. I wished I had found this website before ordering. I only ordered from this company because it was a secure website but when my bank statement come in the payment was made to www.Diggingshop.com. I emailed them and ask why they have deducted money from my card and guess what no reply.

Ugg Boots / Counterfeit Merchandise

Dm
dmwhit on 2011-01-06
I unfortunately ordered TWO pair from different vendors - this was one of them! They are definitely counterfeit! If you have received boots (which I have), you can google "ways" to tell if they're fake. The boots I received failed every test! I tried to get my money back...and they offered me $20...but not directions on how to return the boots, which is stated in their return policy! Live and learn. We ended up paying the price for a real pair from Dilliards...and yes...they passed on the tests for authenticity!

Ugg Boots - Massachusetts, Lowell / FRAUF.FAKE

Ho
HoneyBee1985 on 2011-01-06
I just found out that www.orgerugg.com is a FRAUD. no phone # no professional at all, only e-mail! I wish I had read the reviews on this site first before I brought from this site. They are located in Beijing China, I called my bank and that's what they told me where the money came out from. I've been e-mailing them and got one response back and it was singed by a girl name Sophia. WTF is going on.

Ugg Boots - Wisconsin, Plymouth / won't accept returns

Ordered a pair of ugg boots online per prestashop company. Recieved the boots and they were too large. Had two weeks to return. Ordered a new pair in a different size that fit well the day the too large boots arrived to make the two week cut-off date. Unable to return first pair of boots because the return address is in Chinese. Contacted the e-mail site for the Chinese company and they have given me three different excuses why the boots can't be returned. Excuses area: only two weeks to return, boots must be defective, no returns unless their company made the mistake in sending it in the...

Ugg Boots / selling fradulent products...fake

Mi
Missy76 on
I got scammed from this website...they claim to sell genuine ugg boots and they are clearly not. Also, their customer service dept. is a joke. I think the website is actually shut down now which is a good thing so no one else gets scammed and there money stolen.

Ugg Boots / fake boots and lack of return address

Sh
This estore claims to be an authorized dealer of Ugg boots. I ordered two pair the boots came and were the wrong styles and sizes, and were not authentic Ugg boots made as the website claims of sheep skin. The boots were made of fake suede and fake fur. The box does not have the Ugg hologram and the printed material doesn't even look like the Ugg materials. I have tried several times to contact the company unsuccessfully to attempt to return the product but the do not answer my emails. The phone number I located on your site does not take incoming calls.

Ugg Boots - Iowa / Multiple false online clearance sites

Tried to purchase Ugg boots only to have a charge submitted on my debit card by TCTechnology Putian CN, This company is in California and is legitimate but does not accept debit cards. Some scam artists in China are processing debit and credit cards under that name. They have created multiple websites. You cant login back in to your account using your email, you cant track and order and when you try to contact them they have no physical address and come up with some hotmail or gmail account. Websites to avoid are:uggbootsclearance.net, uggbootsclearance.com, xmasuggbootsclearance.com...

Ugg Boots - Texas / INTERNET SCAM-UGG BOOTS

Ni
NikiB on
I ordered boots for my daugther off of this web site. I'm usually very careful where I order from on the internet but I was in a hurry. My first clue something was wrong was when I put in the details of my order and credit card and hit submit, there was no "review" or double check, such as "are you sure you want to place this order?" I was immediately charged and given no order or confirmation number. When I went to the contact page (which I should have done BEFORE ordering) I saw the only way to contact this company is via a HOTMAIL account . RED FLAG! So I immediatly called my credit...

Ugg Boots - New York, Cheektowaga / did no recieve product

Sw
I ordered a pair of ugg boots on novemeber 29th and the money was taken out of my account instantly, I have a tracking number but the parcel service says it does not exsist. I cannot even access the website any more. I am completely disgusted, I am unemployed and was excited about getting this great deal for my daughter's christmas present and now I am out $100.00 I did not have to begin with. I am sick to my stomach about this... I want my money back!

Ugg Boots / no email responses no confirmation of order and quick cash withdrawl

Bootsbuyonline.com and UGG aubootspayless.com...both these sites are fraudulent!! I ordered from from one and minutes after ordering I emailed to cancel never received a reply on the email nor did I ever receive a confirmation email nor any tracking number. I ordered from the other site only to find out after placing the order it was exactly the same as the previous one. Once again no email no confirmation...they took the money from the account. I tried to stop the payments but it was too late. I called my bank and am filing a claim against the sites and Im hoping to get the money back. When...

Ugg Boots / Fake and fraud

Ge
GemmaM on
My boyfriend wanted to surprise me and ordered a pair of ugg boots for we received an email but it was taking a while to receive the delivery for them. My boyfriend then told me that he had ordered them and I checked the email to learn that there was no helpline number which I thought was weird plus the email address was shop.owner@hotmail I immediatly got suspicious as I thought that's a weird email address sounds fake. we still haven't been sent out any boots and my boyfriend has had two transactions taken out his account but has been told he may be able to get a refund and they...
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