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Ugg Boots Complaints & Reviews

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Ugg Boots - Customer Service

Posted: 2014-12-18 by    Monty40in
Complaint Rating:  0 % with 0 votes
Horrible customer service! Don't count on being able to speak to a customer service representative. I held for 45 min only to be disconnected. This was after waiting 35 min. this morning and giving up and utilizing the option they have to enter your phone number to have a cust. service rep contact me. That was 4 hours ago, ....
Complaint comments Comments Complaint country United States Complaint category Clothing, Shoes & Acc

Ugg Boots - Poor quality

Posted: 2014-04-09 by    Bree_Y
Complaint Rating:  0 % with 0 votes
Was given a pair of UGG boots as a Christmas gift. Loved my boots and took very good care of them. 4 months after receiving the boots (brand new), they ripped along the seam above the heel. The rip is 3 inches in length. Was not impressed, as these are extremely expensive boots - they should last longer than 4 months!!! Took the boots back to the store they were purchased from (Quarks Shoes), and politely inquired if there was anything that could be done. The two ladies working were EXTREMELY rude, and told me that nothing could be done. I realize that the poor customer service I received is not...
Complaint comments Comments Complaint country Canada Complaint category Clothing, Shoes & Acc

Ugg Boots - Western Australia - Never Arrived

Posted: 2013-07-16 by    Yvonne Proudfoot
Complaint Rating:  0 % with 0 votes
Ordered these boots on line on the 3/11/2012 . when they hadn't arrived like they had said 2 to 3 days I sent them a email to which the reply was sorry dear be patient.
that was on the16/11/2012 then 20/11 12 1/12/12 2/12/12 and on and on to the 9.1/13 when they were very patronising and rude with still no money returned and No Boots there Id No was 002345669 an I dealt with a woman called JOJO I should have known it was a con the way the money from my husband bank account went so quickly and the tracking order was never available I hope that something can be done to retrieve this money...
Complaint comments Comments Complaint country Australia, Western Australia Complaint category Clothing, Shoes & Acc

Ugg Boots - goods never arrived

Posted: 2013-01-10 by    Lindy lou
Complaint Rating:  0 % with 0 votes
info@australianuggboots.com.au

ordered my ugg boots on 3 Nov 2012 and they have still not arrived. I paid 67.99 pounds on my Visa. I have original email and bank details to support this. I have sent numerous emails to this company - at first they replied in some dreadful English blaming the courier - but since Christmas they no longer bother replying to me. I am furious. Money is so tight - and this was to be a Christmas present for my daughter. Now I have no boots and no money returned

Please can you help me......
Complaint comments Comments Complaint country Australia Complaint category Online Scams

Ugg Boots - fake boots falling to bits

Posted: 2012-12-10 by    Lisa lcfc
Complaint Rating:  0 % with 0 votes
I bought a pair of ugg boots which were advertised as 100% original when they came there were scrudded up in half a box with the stitching falling to bits inside they should of been 100% sheepskin and there nothing like sheepskin when i tryed them on the button fell of the side of the boot ive worn them a couple of times and there falling to bits...
Complaint comments Comments Complaint country China Complaint category Fake & Novelty ID

Ugg Boots - SCAM COMPANY

Posted: 2012-10-22 by    Kim Gibson
Complaint Rating:  0 % with 0 votes
THIS IS A SCAM COMPANY SELLING FAKE UGG BOOTS. THEY ARE ALSO THE SAME COMPANY AS BOOTSOE.COM. I ORDERED BOOTS THEN DID, Y RESEARCH THE WEB SITE HAD NO CONTACT INFO, ETC. I CONTACTED PAYPAL THANK GOD I GOT, Y MONIES BACK INTO MY BANK ACCOUNT, AT WHICH POINT I STARTED RECIEVING THREATING E MAILS, , WAIT YOUR SELLING FAKE/ counterfeit ugg boot and I'm getting a nasty e mail YEA I DON'T THINK SO. WELL I DID IN FACT GET SOME BOOTS IN YES THEY WHERE FAKE. SO I MAIL MR. FOO MAN CHOO AND TOLD HIM ID GLADLY SHIP HIS FAKE BOOKS BACK TO CHINA, , ALL HE WOULD HAVE TO DO IS NOW SEND ME THE SHIPPING...
Complaint comments Comments Complaint country China Complaint category Clothing, Shoes & Acc

Ugg Boots - England, Surrey, Farnham - UGG BOOTS

Posted: 2012-02-24 by    Methea
Complaint Rating:  0 % with 0 votes
I purchased a pair of ugg short classic (£180.00) 3 month later a hole appeared on the top. Bowleys head office - Johnsons Shoe Company refused to do anything about it as it was cursed by me wearing the boots!!! Has anyone else experienced this problem and what was done about it...
Complaint comments Comments Complaint country United Kingdom, England|Surrey, Farnham Complaint category Other

Ugg Boots - Scam

Posted: 2011-12-22 by    Samec12
Complaint Rating:  100 % with 1 votes
I ordered a pair of boots on cyber monday from ceilocollections.com, i made sure the website was secure, the url started with https:// and there were no complaints of this website before. The payment went through as jcs fashion brooklyn NY. I was very confused, googled jcs and all i found were fraud/scam complaints. I have yet to recieve my package and my bank is in the process of disputing....
Complaint comments Comments Complaint country United States Complaint category Clothing, Shoes & Acc

Ugg Boots - FAKE

Posted: 2011-11-28 by    Roaxanne Clayton
Complaint Rating:  100 % with 1 votes
I ordered a pair of boots from this site and before doing so, I clearly read the return policy (just in case) I was thrilled to think I couod order the boots I want and save about $75. I waited 10 days for them to arrive and when I opened up the box, I IMMEDIATELY knew they were fake. They didn't smell like leather and the sheep skin inside the boot was yellow and the Ugg tag didn't look anything like the tag on the Official Ugg website. So I sent an email stating that I wanted to return them and get my $175 back and needed the address to return. The told me that I couldn't return...
Complaint comments Comments Complaint country China Complaint category Clothing, Shoes & Acc

Ugg Boots - Counterfeit

Posted: 2011-05-25 by    Claire Danielle S.
Complaint Rating:  0 % with 0 votes
I ordered from calo-boots.com on December 26th not suspecting that these would be fake UGG boots as I did not know about counterfeit before. I ordered the tall chestnut ones. They arrived January 15th which was later than I had expected. Despite, the fact that these boots arrived late, they looked obviously fake. First of all, it seems to me like these are way shorter than real UGG boots. Also, these boots are made with synthetic fur rather than real sheepskin. I also think that the heel is way lower than that of authentic UGG boots....
Complaint comments Comments Complaint country United States Complaint category Clothing, Shoes & Acc

Ugg Boots - ordered boots and were not delivered

Posted: 2011-02-12 by    s bowles
Complaint Rating:  100 % with 1 votes
I ordered boots from website on 1/28/2011 was promised delivery in 5-7 business days today is 2/12/2011 i have yet to recive them the customer care website dose not exist www.uggstoreshop@gmail does not exist they charged my card $123.00 money has been taken fron my card but no merchandise has been delivered.Even the tracking number does ntot exist with the usps service'...
Complaint comments Comments Complaint country United States Complaint category Clothing, Shoes & Acc

Ugg Boots - Texas, Dallas - Bogus Company

Posted: 2011-01-21 by    Bix
Complaint Rating:  100 % with 3 votes
My boyfriend ordered a pair of UGG boots for me from http://www.blueflyboots.com, also known as http://newfashionable.info/. They were ordred on 1/3/2011. Boots have never shown up, but his credit card was charged. There is no phone number to contact them, only an email address of Sales@BlueFlyBoots.com. Uh, don't think I need the fraudulent sales group to contact me. I have sent an email to this bogus address, but have yet to hear back....
Complaint comments Comments Complaint country United States, Texas, Dallas Complaint category Clothing, Shoes & Acc

Ugg Boots - Need to return boots

Posted: 2011-01-21 by    Lynn Loughnane
Complaint Rating:  0 % with 0 votes
I PURCHASED A PAIR OFF UGG BOOTS FROM THIS COMPANY. THEY ARRIVED ABOUT A WEEK AND A HALF LATER AND HAD TO BE SIGNED FOR AT THE POST OFFICE. THEY WERE IN A BOX FROM SHANGHAI YU SWHI LI TRADING CO. IN CHINA AND HAD SHIPPED UNKNOWN TO ME FROM THE CHINA POST OFFICE. I BROUGHT THEM HOME AND TRIED THEM ON AND THEY WERE WAY TOO SMALL. THEY DID NOT COME WITH A PACKING SLIP TO RETURN THEM AND THE COMPANY HAS NO ADDRESS OR TELEPHONE TO REACH THEM. I E-MAILED THEM SEVERAL TIMES AND THEY TOLD ME THAT I SHOULD EITHER SELL TO SOMEONE OR GIVE THEM TO SOMEONE AS A GIFT....
Complaint comments Comments Complaint country United States Complaint category E-Shopping

Ugg Boots - inferior quality (very poor )

Posted: 2011-01-07 by    Mary Mo
Complaint Rating:  0 % with 0 votes
I ordered a pair of black Bailey button ugg boots on the 8th Dec 2010 they finally arrived yesterday6th Jan 2011 and are a very poor quality, the lining is not sheepskin but a poor nylon fur which comes away in your hand when you touch it, and the suede on the outside is so thin. I have slippers from M&S that cost £15 and they are much more substantial than these boots. I wished I had found this website before ordering. I only ordered from this company because it was a secure website but when my bank statement come in the payment was made to www.Diggingshop.com. I emailed them and ask why...
Complaint comments Comments Complaint country China Complaint category Clothing, Shoes & Acc

Ugg Boots - Counterfeit Merchandise

Posted: 2011-01-06 by    dmwhit
Complaint Rating:  0 % with 0 votes
I unfortunately ordered TWO pair from different vendors - this was one of them! They are definitely counterfeit! If you have received boots (which I have), you can google "ways" to tell if they're fake. The boots I received failed every test! I tried to get my money back...and they offered me $20...but not directions on how to return the boots, which is stated in their return policy! Live and learn. We ended up paying the price for a real pair from Dilliards...and yes...they passed on the tests for authenticity!...
Complaint comments Comments Complaint country United States Complaint category Clothing, Shoes & Acc

Ugg Boots - Massachusetts, Lowell - FRAUF.FAKE

Posted: 2011-01-06 by    HoneyBee1985
Complaint Rating:  100 % with 1 votes
I just found out that www.orgerugg.com is a FRAUD. no phone # no professional at all, only e-mail! I wish I had read the reviews on this site first before I brought from this site. They are located in Beijing China, I called my bank and that's what they told me where the money came out from. I've been e-mailing them and got one response back and it was singed by a girl name Sophia. WTF is going on....
Complaint comments Comments Complaint country United States, Massachusetts, Lowell Complaint category Clothing, Shoes & Acc

Ugg Boots - Wisconsin, Plymouth - won't accept returns

Posted: 2011-01-03 by    UGG boots-prestashop-chinese affiliate
Complaint Rating:  100 % with 2 votes
Ordered a pair of ugg boots online per prestashop company. Recieved the boots and they were too large. Had two weeks to return. Ordered a new pair in a different size that fit well the day the too large boots arrived to make the two week cut-off date. Unable to return first pair of boots because the return address is in Chinese. Contacted the e-mail site for the Chinese company and they have given me three different excuses why the boots can't be returned. Excuses area: only two weeks to return, boots must be defective, no returns unless their company made the mistake in sending it in the first...
Complaint comments Comments Complaint country United States, Wisconsin, Plymouth Complaint category E-Shopping

Ugg Boots - selling fradulent products...fake

Posted:    Missy76
Complaint Rating:  100 % with 2 votes
I got scammed from this website...they claim to sell genuine ugg boots and they are clearly not. Also, their customer service dept. is a joke. I think the website is actually shut down now which is a good thing so no one else gets scammed and there money stolen....
Complaint comments Comments Complaint country China Complaint category Clothing, Shoes & Acc

Ugg Boots - fake boots and lack of return address

Posted:    Shellene11
Complaint Rating:  0 % with 0 votes
This estore claims to be an authorized dealer of Ugg boots. I ordered two pair the boots came and were the wrong styles and sizes, and were not authentic Ugg boots made as the website claims of sheep skin. The boots were made of fake suede and fake fur. The box does not have the Ugg hologram and the printed material doesn't even look like the Ugg materials. I have tried several times to contact the company unsuccessfully to attempt to return the product but the do not answer my emails. The phone number I located on your site does not take incoming calls....
Complaint comments Comments Complaint country China Complaint category Clothing, Shoes & Acc

Ugg Boots - Iowa - Multiple false online clearance sites

Posted:    Cindy Cunningham
Complaint Rating:  88 % with 24 votes
Tried to purchase Ugg boots only to have a charge submitted on my debit card by TCTechnology Putian CN, This company is in California and is legitimate but does not accept debit cards. Some scam artists in China are processing debit and credit cards under that name. They have created multiple websites. You cant login back in to your account using your email, you cant track and order and when you try to contact them they have no physical address and come up with some hotmail or gmail account. Websites to avoid are:uggbootsclearance.net, uggbootsclearance.com, xmasuggbootsclearance.com, ugg-boot-clearance.us,...
Complaint comments Comments Complaint country United States, Iowa Complaint category Clothing, Shoes & Acc

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