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Talbots Complaints & Reviews

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Talbots - Idaho, Bellevue - Poor customer service

Posted: 2015-07-19 by    Sherrie F
Complaint Rating:  0 % with 0 votes
It was my first time into a Talbots store. I have some neighbors who are avid shoppers and after much encouragement I heeded to their advice. Immediately I was greeted by this salesgirl who was well dressed and well spoken. I made sure I made note of her name "Naz" as she immediately remembered my name. She kept on checking on me while I was in the fitting room and making sure that I had all the right sizes. I also noticed she was busy attending to other customers and she was just as energetic and gracious with them as she was with me. I appreciated her honesty and suggestions when trying on different...

Talbots - Pennsylvania, Springfield - defective clothing, would not lower price

Posted: 2012-10-05 by    DABM
Complaint Rating:  0 % with 1 votes
have been a loyal customer of Talbots for years and have been awarded your Classic membership.

I went to your Springfield, PA store to shop and found a nice two piece set. But when examining the skirt there was a little hole in it and so I asked the manager, Susan if she can reduce the price for me because of it. She told me that they were not allowed to do that. So I would like to know why you would want customers to pay the regular price for defective items at talbots? I AM VERY DISAPPOINTED BECAUSE YOUR PRICES ARE STEEP BUT I LOVE YOUR CLOTHES AND NOW YOU CANNOT, WILL NOT EVEN...

Talbots - California, Camarillo - Refused to Refund

Posted: 2011-11-30 by    Camarillo shopper 8
Complaint Rating:  100 % with 1 votes
I went to the Talbots Store in the Outlet Mall to return a pair of shorts I bought 6 weeks ago, with the price tags and receipt (they didn't fit). Since 30 days had passed, they wouldn't let me exchange or return them. Buyer Beware! They are very firm and uncompromising on this 30 day limit. I used to buy a lot from them, but I won't shop there anymore....

Talbots - Massachusetts - poor quality - poor fit - over priced

Posted: 2011-06-23 by    right demographicwrongstore
Complaint Rating:  100 % with 2 votes
Don't waste your money. The clothing is of very poor quality. The fits are erratic and, from my experience, never quite right. The cheap material in some clothing causes it to stretch as you wear it to the point that you look like you are wearing rags. I have had clothing shrink such that I can not wear it - and I followed the washing instructions.
It used to be that you could count on Talbots for quality and style, but that simply is no longer the case. The cheap, imported clothing is over priced, the quality is gone and frumpy simply isn't stylish! I have several outfits that...

Talbots - New York, Williamsville - Poor Quality

Posted: 2011-06-10 by    Jetsetter01
Complaint Rating:  100 % with 4 votes
Just an overall disgruntled complaint.
I have been an avid Talbots shopper for as far back as I remember..
WIthin the past 2 years I have REALLY noticed the quality of their clothes going downhill. Sweaters seams simply open..neck bands pull away from cardigans and items that recommend hand washing..SHRINK terribly. Not a cheap store..and when you don't give me value for money, I am walking.
Too bad....

Talbots - Texas, south lake - talbots store south lake, tx

Posted: 2011-06-02 by    may111
Complaint Rating:  100 % with 1 votes
south lake store manager Kelly is very rude. Talbots customer service is really going downhill. I am not going to shopping there again. I paid $160 in cash, but the store manager Kelly told me I can only get store credit for refund because the store does not have cash, can you believe it - i hope this does not mean it will be going out of business soon....

Talbots - Oregon, Tigard - Return Policy

Posted:    THS 2
Complaint Rating:  100 % with 18 votes
I have been shopping at Talbots for over 20 years and I have never been so outraged. I recently purchased a number of items on sale from my Wish List. Let me say I shop online with Talbots only since they do not carry my size in the stores. I did not notice that there were now TWO words under the price that until the end of June had never been there before “FINAL SALE”. As usual I order many different items since their sizing has become so very inconsistent (along with quality) over the last 5 years. So, I get the items and as usual only about ½ fit to the size ordered. So I bring...

Talbots - South Carolina - Online Price Increase

Posted:    Former Loyal Customer
Complaint Rating:  100 % with 2 votes
Beware of Talbots increasing their prices online! I have been a loyal customer for years. I have noticed that customer service in their stores has gone downhill. However, when I call about a problem they try to do the right thing. Recently I have noticed online sales claiming additional 25% off and it is the same price as previously. I overlooked this but today I placed pants in my cart and was completing the transaction when the website went down. Several hours later when I was able to connect to Talbot's again they were $10 higher...2 separate pair of pants!!! Customer service claimed they...

Talbots - Deceptive practices and late fees

Posted:    Junior
Complaint Rating:  92 % with 12 votes
I received a bill from them with a specific due date. I went to their website a day early to pay.

Their system would not allow the payment to be dated on my payment date and instead dated the payment two days later.

They charged me a $29.00 late fee.

No where is there a caveat that bills must be paid two days before the due date marked on the invoice.

This is a fradulent and deceptive practice. There should be a class action suit to recover all of the money they made from this practice....

Talbots - Talbot's is not what it used to be

Posted:    Homerter
Complaint Rating:  100 % with 4 votes
Talbot's is not what it used to be. Just made a large purchase there in the last month and was very unhappy with one part of the purchase. The reason for shopping there and paying the higher amount is for quality in fabric and fit. One of the pairs' of trousers I purchased was made of the poorest quality cotton. I actually purchased two of the same style in different colors. After washing the khaki pair once, and before even wearing, the pants were extremely wrinkled, far more than the other color (dk brown). Even after ironing on a cotton setting, still very wrinkled.


Talbots - Customer Service

Posted:    NotaTalbotsshopperanymore
Complaint Rating:  92 % with 25 votes
Beware of using Talbots credit card and the late charges and additional fees you are charged. I've been a very satisfied customer for several years, but I will no longer shop there. Also, their store associates are also very rude. Talbots customer service is really going downhill....

Talbots - Unprofessional service

Posted:    Tom
Complaint Rating:  67 % with 3 votes
I was in your 12 Oak mall location the week of Thanksgiving.
Shopping for Christmas, I over heard a pregnant worker
talking about a black lady that was working there too.
I was very offended and felt she should have kept her thoughts to her
self and not use the sale floor for discussion.
It was very unprofessional for Talbots standards. I did not plan to return to that
location, but I did and things seemed a little better.
Hopefully that worker will learn that everyone is different....

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