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SunTrust Bank Complaints & Reviews

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SunTrust Bank - Excessive fees

Posted: 2014-05-26 by    Reginald Gardner
Complaint Rating:  0 % with 0 votes
I have had an account with Suntrust for a number of years for a number of years ( at least 7). When I first opened my account there were no monthly service fee. A couple of years ago I started getting negative balances when my account was hit with a non consistent service charge. On this last occurrence I had 25.00 in a checking account, I spent some of that but left a small amount in there as to not have a zero balance. The next day I get a text that says my account is - $2.50. Then they attached a 36.00 charge onto that. If I don't remedy this it will cost me an additional 36.00 extended...
Complaint comments Comments Complaint country United States Complaint category Banks

SunTrust Bank - Georgia, Atlanta - Excessive Overdraft Fees

Posted: 2013-10-20 by    Ex-Suntrust Customer
Complaint Rating:  0 % with 0 votes
I have gotten misleading information about how to cancel my debit card when I attempted to cancel a card due to identity theft, they did not tell me to change the card number and pin number to prevent any unaurhorized transactions, but instead had me change only the card number which meant the old card wad still linked. This lack if accurate information from Suntrust customer service reps caused my card to continue to be charged automatically by merchants when I was told the unauthorized transactions would stop. I continued to be charged which resulted in overdraft fees over $400. They refused to...
Complaint comments Comments Complaint country United States, Georgia, Atlanta Complaint category Banks

SunTrust Bank - Georgia, Atlanta - Fraud

Posted: 2013-09-10 by    Jenn Cole
Complaint Rating:  0 % with 1 votes
My son and I deposited a check into my sons checking acct. We were told once the funds post the check was cleared and was good to go. 2 weeks later we find out the check was a scam. At that point my son was contacted by a Timothy Bass, who demanding payment in full or my son and I would go to jail on felony check fraud charges. I tried to spk w/the gentleman and he wouldn't spk w/me. We contacted the bank the original check was drawn on and they are aware that there are checks like this out there, so much so, they had to change their banking info. We relayed all this info to Mr. Bass who still...
Complaint comments Comments Complaint country United States, Georgia, Atlanta Complaint category Scam & Fake Checks

SunTrust Bank - South Carolina - Inflated Overdraft Fees

Posted: 2013-08-17 by    cwestwoman
Complaint Rating:  0 % with 0 votes
I would never recommend Sun Trust Bank to anyone. Their overdraft fees are inflated, excessive and unfair.

I had an overdraft of $10.00 and was charged the $36.00 overdraft fee. I am on disability and only get paid monthly. I transferred from another account the $10.00 to cover this. They have since assessed me two more overdraft fees of $36.00 each. My account is now over $100.00 in deficit. I have emailed them in vain and this last time explained that I would be covering the original amount but am refusing to pay their inflated, unfair overdraft fees and have requested close of...
Complaint comments Comments Complaint country United States, South Carolina Complaint category Banks

SunTrust Bank - North Carolina, Hendersonville - HOME LOAN & CLOSE'N CHECKING

Posted: 2012-10-31 by    8o8 david
Complaint Rating:  0 % with 0 votes
I got a conventional home loan cause suntrust said it was better than V.A. HOME LOAN. SHE KNEW I was 100% srevice connected veteran but they wanted more money. after the crash. in 2009 may 1st. I closed my account on my debt. cause they kept take'n money... they did not close it till... may 28 when they charged my account for insuficent funds on debt. & home loan oweing 800.00 more. at same time I was trying to refi. to V.A. LOAN they tried but V.A. KEPT ME IN HOSPITAL for 7 week's so suntrust wanted to start the loan process over when i was talking to morgage leader suntrust... she called...
Complaint comments Comments Complaint country United States, North Carolina, Hendersonville Complaint category Banks

SunTrust Bank - Bank Loans

Posted: 2012-06-12 by    Rock Star
Complaint Rating:  0 % with 1 votes
A quick note to inform the general public that SunTrust Bank is a snake-in-the-grass banking firm. Had an auto loan with them paid in full and never missed a payment . VG credit rating and when I asked them for a rate quote on a new loan they declined my application with a lame excuse that my credit report contained derogatory information. SunTrust Bank is moldy....
Complaint comments Comments Complaint country United States Complaint category Banks

SunTrust Bank - Florida - UNLAWFULL COLLECTION CALLS

Posted: 2012-04-11 by    scott1up
Complaint Rating:  100 % with 1 votes
I emailed their team leader NUMEROUSTIMES david riggs at suntrst bank which he ignored the email agout getting help for my 2nd mort, the next day even though the loan was not due a collection call came in and then the next day the same thing.
Suntrust is going to get an attorney generals compliant against them if they dont stop when I have proof that shows the loan has been paid on time always on the 25th as usual.They instead are trying scare tactics which wont work on me and will only get them in deeper waters. payment book clearly states pay before 25th this amout and after other amount.
Complaint comments Comments Complaint country United States, Florida Complaint category Banks

SunTrust Bank - Georgia, Douglasvillr - Horrible Experience-Financial Hardship

Posted: 2012-01-06 by    Wheresmypaycheck
Complaint Rating:  100 % with 2 votes
I went into Suntrust on December 29, 2011 to open a Checking Account. AThe Teller opened the account and took my payroll check as my first deposit. The Teller was very attentive and very helpful at that time. She explained to how to setup my online banking and also told me that I would be able to see the deposit online the following day Friday December 30, 2011, but the funds would not be available until Satuday morning December 31, 2011. 

Here's where it gets interesting! Keep in mind I deposited my paycheck. When I received the access code to setup my Online Banking on...
Complaint comments Comments Complaint country United States, Georgia, Douglasvillr Complaint category Business & Finances

SunTrust Bank - Maryland, Baltimore - OVER CHARGES FEES

Posted: 2011-11-04 by    Unhappy Auto Loan
Complaint Rating:  100 % with 2 votes
I do not live in a state that has a Sun Trust branch. When I purchased my car, they gave me the best rate on my loan. I specifically requested if I had the ability to pay online monthly and they assured me that I did have the ability to make online payments. Well, that simply isn't true. It is only true if you have a local branch and a checking or savings account with them. I can open a checking account with them but have no way to make deposits from afar. If I transfer money from my local bank, it has to be mailed because they do not accept electronic bill pay payments. They only accept SNAIL...
Complaint comments Comments Complaint country United States, Maryland, Baltimore Complaint category Banks

SunTrust Bank - South Carolina - Debit card fees

Posted: 2011-08-31 by    BooSunrust
Complaint Rating:  0 % with 0 votes
Suntrust Bank has decided that as of Nov. 2011 they will impose a $5 monthly fee on all of their customers who have Everyday Checking and Student Checking accounts just for using their debit card for purchases. The only ways to avoid paying it are to not use the card for purchases, "upgrade" your checking account to one that requires a minimum of $5, 000 avg. balance or my preferred way of just closing the account. Suntrust is going to lose a lot of customers over this because the average person cannot keep 5k in their checking account at all times and the average person is not going to...
Complaint comments Comments Complaint country United States, South Carolina Complaint category Banks

SunTrust Bank - Florida, Davenport - merchant services

Posted: 2011-08-29 by    ronnie brandrick
Complaint Rating:  0 % with 0 votes
i called suntrust bank to talk about the cost of having a credit card machine for my business.
they arranged for me to see a merchant services rep she told me all about the costs etc,
i then said i was only wanting a quote from them. she said i could fill out all the paperwork and would wait to hear from me if i wanted to go ahead and have the credit card machine. i decided that the costs were just not worth it for me as i would only be doing a small amount of transactions.
four months later when i had on line banking i noticed there were payment going out of my account to...
Complaint comments Comments Complaint country United States, Florida, Davenport Complaint category Banks

SunTrust Bank - Georgia - NSF fees and rearranging my transactions

Posted: 2011-08-24 by    Nurseone1
Complaint Rating:  100 % with 2 votes
when i used to bank with wachovia my husband and I never went negative. now since we are with suntrust its like ever two weeks we are negative b/c they rearrange our transactions to make us negative and it doesnt matter how much you call and complain or argue they dont budge and are really rude. This is the worst bank ever to work with. We will be switching ASAP. We have lost so much money with this bank. Someone needs to sue this bank!!!...
Complaint comments Comments Complaint country United States, Georgia Complaint category Banks

SunTrust Bank - Georgia, Atlanta - Account Closure

Posted: 2011-06-25 by    Abe82
Complaint Rating:  0 % with 0 votes
I opened an account and a week later they closed it without even giving me a reason why. When I called, they said it's per their policy which they didn't bother disclosing to me. Very annoying and unprofessional. Wasted 2 weeks of my time. I had made a money transfer of $3, 500 so it was for the lack of activity for sure....
Complaint comments Comments Complaint country United States, Georgia, Atlanta Complaint category Banks

SunTrust Bank - Florida - Overdraft fees

Posted: 2011-05-21 by    teedoffinFlorida
Complaint Rating:  33 % with 3 votes
Suntrust has repeatedly been pressuring me to "opt in" for overdraft protection. I have repeatedly DECLINED this offer. While checking my checking account online, I found that on 4/28/11 & 5/5/11, Suntrust imposed NSF fees against my account, first at $25 & then $36. I filed an online complaint but Suntrust refuses to reverse these fees. I will be closing the account next week. I also filed a Federal Reserve complaint at the following link and would encourage others to file as well. According to Federal Reserve Rules, The consumer must agree to "opt in" for overdraft protection,...
Complaint comments Comments Complaint country United States, Florida Complaint category Banks

SunTrust Bank - Georgia, Duluth - putting illegal holds on money

Posted: 2011-04-19 by    renea williams
Complaint Rating:  100 % with 2 votes
I opened a new account with Suntrust a few weeks ago in order to have my tax refund direct deposited into it. The actual refund was for my fiancee' /common law husband (we had been together for about 16 years. I live in Georgia). We have an 11 year old son. My fiancee' passed away last September unexpectedly. He said goodnight, went to bed and never woke up the next morning. He was only 37 and never sick at all. He had always been very healthy. Anyway, He had no will. Georgia law states that all money or property of his goes to his son. I did his taxes through Turbo Tax and filed the proper...
Complaint comments Comments Complaint country United States, Georgia, Duluth Complaint category Banks

SunTrust Bank - Georgia, Columbus - Inadequate Employees

Posted: 2011-03-07 by    JazmineA
Complaint Rating:  0 % with 0 votes
I have been banking with this location over 2 years. My family had plans to close on a house Friday, March 4, 2011. When I went to begin the transaction, I was made aware that the funds I'd had the previous night were no longer available to make the downpayment. After 4 days of being givin the runaround with their "customer service managers". I finally got some information. Come to find out the idiot banker whom helped me failed to do their JOB and deduct the money from my account from a transaction which I'd done February 3, 2011. This transaction was a punch in the face over...
Complaint comments Comments Complaint country United States, Georgia, Columbus Complaint category Banks

SunTrust Bank - Virginia, Richmond - Refusal to Release Vehicle Title

Posted: 2011-03-05 by    bkwtr22
Complaint Rating:  50 % with 2 votes
On May 31st, 2010 I purchased a brand new 2010 Toyota Prius and had the vehicle financed through Suntrust Bank. In July of 2010, I had the vehicle refinanced for a lower interest rate with "Bank B". I took a check for the balance of loan in full from "Bank B". Stamped on the back of the check from "Bank B"were instructions and the forwarding address for Suntrust to send the title to the new lienholder. I was later contacted by mail by "Bank B" expressing that they have not received the title from Suntrust and it is my responsibility to obtain the title and...
Complaint comments Comments Complaint country United States, Virginia, Richmond Complaint category Banks

SunTrust Bank - Tennessee - Unethical Discretionary Bank Practices

Posted: 2011-01-07 by    kickmeagain
Complaint Rating:  0 % with 0 votes
Suntrust advertises their internet banking and mobile application for smartphones as a value add, customer service that is a 'courtesy' for their clients. DO NOT BE TRICKED by this practice. Suntrust is keeping two sets of books. The online banking available balance does not agree with the bank's database. Beginning in August after financial institutions' charges became regulated, Suntrust has been selectively crediting deposits to my account after holding several debits in 'pending' This results in an overdraft or close so they hit me for $36.00 for all the items they...
Complaint comments Comments Complaint country United States, Tennessee Complaint category Banks

SunTrust Bank - Virginia - Terrible Customer Service

Posted:    jdimaggio
Complaint Rating:  0 % with 0 votes
I called Suntrust to inquire about making a principle payment to my auto loan. I was told I could do it over the phone for a fee and simply needed my account and routing numbers. I got off the phone moved money from another financial institution and gathered all the account information as directed by the Suntrust rep.However when I called back I was now told that I could not make a principle payment over the phone with no explanation as to why I was told otherwise 30 minutes earlier. I am taking my business to another bank and am refinancing with another institution. It is frustrating to deal with...
Complaint comments Comments Complaint country United States, Virginia Complaint category Banks

SunTrust Bank - Florida, Jacksonville - unexplained fee

Posted:    Queenmac
Complaint Rating:  0 % with 0 votes
I am in the process of refinancing with another bank. Suntrust would not work with me on a refinance and I found a lower interest rate. On my latest mortgage payment bill for 12/1/10, there is a $20.00 charge listed simply as a fee. No explanation, not a late fee, just fee. I called customer service and found it is a $20.00 charge for my new bank asking for a pay off on 10/4/10. Just irritates me that there is no explanation. The customer service rep explained that they notified my new bank at the time of the call and that is just great, but tacking onto my mortgage payment without explanation is...
Complaint comments Comments Complaint country United States, Florida, Jacksonville Complaint category Banks

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