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I made the unfortunate mistake of buying a Samsung product and have found their customer service to be unbelievably bad! Actually, you can't get a response from them despite repeated letters to the CEO!

Initial correspondence sent twice:

March 1, 2007 SECOND...

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My refrigerator is fault and I have been contacting 1800 1100 11 and customer care No 080 6669500 and daily reminding them. Every day they are calling me and telling that somebody will come and attend my complaint. Since 15/12/2006 I have been pursuing my case. I suggest everyone do not use...

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I'm Sachin. I have purchased a desktop from ESYS from the Starting Day(1st Jan 2007) i got problem in my monitor. When i complained to the company. They transfer me to samsung by saying that the monitor is manufactured by samsung. Samsung took my monitor to service center. And return me...

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On 1/31/08 I purchased a Samsung FPT5094 (50" Plasma Wireless TV)from a local TV & Appliance Store.On 7/1/08, this TV stopped working completely.We contacted this same dealer who referred us to Samsung's toll free number on 7/2/08.We have since been referred to Samsung's Executive...

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In the past I made the mistake of purchasing a "brand name" product, assuming that I would receive better services should things go wrong. However, this is a mistake I will not EVER do again. I purchased 3 air conditioners, 2 TV sets and everything was fine until I needed customer...

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Samsung monitor service.

Called to receive replacement monitor. Had a $500 retainer put on my debit card to have the replacement sent to my home. Received a defective monitor. Sent it back. They kept the $ hold on my account.

The second replacement monitor was sent...

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I purchased a Samsung 46" LCD Flat Panel TV in January of 2006 for $4,500.00. The picture went out on May 26th, 2007 (14+ months after purchase). The service dealer said the problem was the "light driver board" and Samsung no longer makes the model and has NO PARTS available....

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We purchased a Samsung refrigerator from Best Buy in August of 2005 and have had nothing but trouble with it since. After the first year, the icemaker stopped making ice because the heater went out and the water frooze in the line. The repairman that was sent out was condescending to my wife...

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I BOUGHT A SAMSUNG 50" DLP TV FROM SEARS IN MARCH 2006 WITH A 5 YEAR WARRANTY SERVICE PLAN. THE TV WENT DOWN IN MARCH 2008, WITH REPAIRS UP TO JUNE 2008. THE TV IS NOT REPAIRABLE AND WAS TOLD IT WILL BE REPLACED. MINED YOU THAT MY WARRANTY IS BEING USED UP TILL NOW, WITHOUT ANY TV AND DELIVERY...

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PLASMA TV WAS RUNNING FOR 10 WEEKS WHEN IT POPPED AND THE VIDEO WENT OUT. TURNED POWER OFF AND BACK ON STILL NO PICTURE. TURNED OFF. 10 MINUTES LATER SMOKE DETECTOR STARTED GOING OFF. PETS AND CHILDREN EVACUATED FROM HOUSEHOLD. UNIT UN PLUGGED. ADULTS EVACUATED FROM HOUSEHOLD. WENT TO SEARS...