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Renewal by Andersen Complaints & Reviews

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Renewal by Andersen - Virginia, Herndon - 1999 Design Flaw

Posted: 2012-03-21 by    dennisk1718
Complaint Rating:  100 % with 2 votes
I have spent the past 13 years trying to get Renewal By Andersen to
replace their defective windows. After after the first winter of 1999, it was obvious
that the windows leaked around the moving parts. It took multiple call and emails
to get them to finally recognize that this was a basic design flaw for which there was no fix. I have had taped windows for the past 13 years. Some years I had to put duct-tape in the windows.
I had also contacted Andersen Windows and also filed a complaint for which I received an Andersen Corporate Complaint Number in June, 2000!
Complaint comments Comments Complaint country United States, Virginia, Herndon Complaint category Window & Door Installation

Renewal by Andersen - Do not work here

Posted: 2012-03-06 by    Plade
Complaint Rating:  100 % with 2 votes
When I was hired at RBA (Renewal By Andersen or Southard Corp) I was told a portion of my commission would be put into an account also known as a black book. I was also told (along with a few other sales employees) that at any point in time the funds in this black book could be requested and withdrawn. After I was terminated by voice mail I found out the only way this black book money can be withdrawn is either by claiming mileage or by termination. Needless to say I haven't worked there since the 1st week in June and guess what... no check yet. (I wonder who collects the interest on the black...
Complaint comments Comments Complaint country United States Complaint category Job & Career

Renewal by Andersen - Bad customer service comes from the top

Posted: 2011-10-18 by    StillInDisbelief
Complaint Rating:  75 % with 4 votes
After catching the salesman in a lie (shocking, I know), and lack of confidence in their contractor who came to my home smelling like whiskey, I was actually sent an email where the owner Mike Watson at Renewal by Andersen of Greater Philadelphia insulted me personally. Nice business you got going there....
Complaint comments Comments Complaint country United States Complaint category Business & Finances

Renewal by Andersen - New York, Fishkill - Pricing

Posted: 2011-09-25 by    windowman
Complaint Rating:  50 % with 8 votes
Currently (fall 2011), this franchise is advertising $100 per window discount sale as their greatest sale ever. This is a lie! With the average price of a window being $1500, this constitutes a 7% discount. They routinely discount their windows 25%. In addition, you can purchase and have installed a RBA window (The Woodwright) at any of the Andersen retail outlets for 50% of the franchise cost. Stay away from RBA!...
Complaint comments Comments Complaint country United States, New York, Fishkill Complaint category Window & Door Installation

Renewal by Andersen - New York, Schnectady - Not trustworthy Information

Posted: 2011-09-04 by    windowman
Complaint Rating:  75 % with 8 votes
As a subsidiary of Andersen Windows & Doors, RBA has several functions.
1) They manufacture replacement windows for their own list of privately owned franchises that have names like Renewal by Andersen of the Hudson Valley & Huff N Puff.
2) They manufacture a replacement window and a new construction window (The Andersen 100) for a list of privately owned construction companies located in most areas of the country.
3) They manufacture a replacement window and a new construction window (The Woodwright) that is sold in all the Andersen retail outlets in the country.
...
Complaint comments Comments Complaint country United States, New York, Schnectady Complaint category Window & Door Installation

Renewal by Andersen - Nebraska, Omaha - General Pratices

Posted: 2011-07-19 by    Buddy911
Complaint Rating:  100 % with 3 votes
When I was hired at RBA I was told a portion of my commission would be put into an account also known as a black book. I was also told (along with a few other sales employees) that at any point in time the funds in this black book could be requested and withdrawn. After I was terminated by voice mail I found out the only way this black book money can be withdrawn is either by claiming mileage or by termination. Needless to say I haven't worked there since the 1st week in June and guess what... no check yet. (I wonder who collects the interest on the black book account?) continuing on...
Complaint comments Comments Complaint country United States, Nebraska, Omaha Complaint category Window & Door Installation

Renewal by Andersen - Reviews

Posted: 2011-04-22 by    Window Woman
Complaint Rating:  86 % with 7 votes
I am just starting my window shopping and I'm not one to post things on sites whoever, window man, you are not doing shoppers like me a service. You obviously have a grudge or you work for a competing window company. All I gather from this site is that you hate renewal by andersen and you are not a consumer looking for windows or someone who has purchased windows like the rest of us, which is obvious as you post about dealers in kansan, colorodo, ny, maryland etc. you could not have possibly done business with all those dealers.

I appreciate your gusto but you are making it...
Complaint comments Comments Complaint country United States Complaint category Window & Door Installation

Renewal by Andersen - Kansas, Topeka - Don't Buy Renewal by Andersen Windows

Posted: 2011-01-11 by    Unhappy Customer of Renewal by Andersen
Complaint Rating:  88 % with 8 votes
I have just spent a frustrating 6 mos trying to get quality replacement windows in my house. Short story, I was charged $15, 000 for 10 windows, and they are worse quality than standard Andersen windows that you can get from Home Depot for less than $500. The temperature is about 10-12 degrees Fahrenheit colder at the base of their window-the windows are leaky and drafty. They look like crap with glued and stapled vinyl covering the old wood frames that they said they would replace. I have tried to get them to renegotiate the price to one that is more equitable for what they installed but got nowhere....
Complaint comments Comments Complaint country United States, Kansas, Topeka Complaint category Window & Door Installation

Renewal by Andersen - Windows leak air

Posted:    Jet F
Complaint Rating:  88 % with 16 votes
Just to give some back ground here I live on some acreage in a 1 Story and half house. It is not uncommon to get 30 - 45 knot gust. At the time of installation my home was 12 years old. The previous windows were a Marvin builders grade which was starting to fail. We did our homework and went through numerous window replacement companies. RBA came out and did their sales pitch and we loved the windows. We bought 26 windows at a cost of $22K. We went with the Window inserts instead of the full replacements. With the installation process we were a little concerned when we saw the RBA team doing their...
Complaint comments Comments Complaint country United States Complaint category Products & Services

Renewal by Andersen - Arizona - negative initial impression

Posted:    cmahler
Complaint Rating:  100 % with 4 votes
This is more of a whinge than a complaint. I've been contacting window replacement companies in our area to get quotes on a job. When I got in touch with RBA, I was told that both 'decision makers' must be present for the presentation in order to qualify for a discount. What is this, 1956? Even after confirming that I was well educated, intelligent and owner of a company accustomed to making 'decisions' I was still given the brush-off by this bozo. RBA will not be getting any business from me now or in the future. They must be doing very well in this economy to ignore potential...
Complaint comments Comments Complaint country United States, Arizona Complaint category Window & Door Installation

Renewal by Andersen - California - Wrong product and installation

Posted:    Unfairly Treated 8888
Complaint Rating:  64 % with 11 votes
I ordered a complete home worth of new windows and doors in May 2010. This company has completely botched the design, measurement, installation, and inspections. They still aren't completed and it is October...just when the rain has started with unsealed windows and doors. In addition, they installed the wrong product. The customer service is terrible. Please steer away from this company. They have completely ruined my home....
Complaint comments Comments Complaint country United States, California Complaint category Window & Door Installation

Renewal by Andersen - New York, Rosedale, Queens - replacement windowns

Posted:    tiesha1
Complaint Rating:  63 % with 24 votes
just today a renewal by andersen rep came by for his 10am appt. The presentation was very slow and lasted 5 hrs. Side bar convo took up 1 hr tops. My hubby and I learned new things: difference bet. their fibrex and vinyl; difference bet new construction windows made by Andersen (ready-made) vs. replacement windows made by Renewal (custom built for your exsisting space); why new construct windows are less expensive than replacements ones; the difference bet. HomeDepot's andersens and the replacement windows by renewal; difference in energy star requirements on thier product vs. others; the warranty...
Complaint comments Comments Complaint country United States, New York, Rosedale, Queens Complaint category Window & Door Installation

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