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RC Willey Complaints & Reviews

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RC Willey - Nevada, Las Vegas - Floor Installation

Posted: 2013-07-05 by    DDFred
Complaint Rating:  0 % with 0 votes
I purchased some laminate flooring from RC Willey and also had them install it. After the first installation the entire floor squeaked when you walked on it. They came out to inspect it and decided the floor needed to be re-installed and glued down. After the second installation the floor still squeaked and continued to get worse as time went on. They inspected the floor again and said the floor needed to be re-installed and should never have been glued down, apparently the installers did not leave enough room around the edges to allow for movement. After the third installation (new product this...
Complaint comments Comments Complaint country United States, Nevada, Las Vegas Complaint category Flooring Installation

RC Willey - Utah, West Valley City - defective bed

Posted: 2013-06-17 by    Rotomo
Complaint Rating:  0 % with 0 votes
A little over a year ago, I purchased a bed from the RC Willey in West Valley City, Utah. Now this bed had a few problems. The side rails kept breaking. RC Willey sent out a repair team several times to fix the bed. About 11 months into owning the bed, it broke beyond repair. Since the bed was no longer made, RC Willey offered an in-store credit to purchase a new bed. I selected a new model - at greater expense - and had it delivered. Well, this bed has since broken three times. After the second repair, I decided to address the problem myself. It had collapsed in the center due to improper design....
Complaint comments Comments Complaint country United States, Utah, West Valley City Complaint category Furniture

RC Willey - Utah, Murray - Warranty con

Posted: 2013-01-18 by    connedbyRCW
Complaint Rating:  0 % with 0 votes
I purchased a twin sleeper sofa (product number 3236455) for $2, 000.01. I paid an additional $49.99 for their 7 year fabric protection cover. Prior to purchasing the fabric protector the sales lady specifically assured my wife and I that all stains were covered. Within a month of purchase we spilt red wine on the couch. I followed the cleaning requirements and dabbed the stained areas. I phoned RC Willey and they sent their contract cleaners out. Unfortunately he was unable to remove the stain, he photographed the sofa and stated that he would send the photo to RC Willey who would replace the sofa....
Complaint comments Comments Complaint country United States, Utah, Murray Complaint category Furniture

RC Willey - Utah, Salt Lake City - installation

Posted: 2013-01-17 by    Allen S.
Complaint Rating:  0 % with 0 votes
RC Willey recommends Certified Installs for all their frig and cooktop installation. DO NOT USE THEM. Certified Installs do NOT know the first thing about installing cooktops. The fellow they sent to our home did not know if the stove was 110 or 220 volts! And he was going to be doing the electrical work. He tore out the old cooktop and tore open the electrical box, but upon trying to put it back together, didn't know what to do with what he thought were 2 extra electrical wires! He had never seen quartz counter tops before and had no idea how the Wolf vent system connected. DO NOT USE RC WILLEY'S...
Complaint comments Comments Complaint country United States, Utah, Salt Lake City Complaint category Appliances

RC Willey - Employees are aloud to lie who knew

Posted: 2012-11-24 by    Samantha Fentser
Complaint Rating:  100 % with 1 votes
I own a small local business so we try to get a the deals we can because we don't really have any distributors. We sen't four of our employee's to do black Friday at rc willey including me. They were there until 12 am to 8 am. That is 8 hours in freezing conditions They were in the top ten of the line. We wanted to get 2 of everything of the doorbusters which was fine because we had five un-related people there each waiting 8 hours. They starting handing out redeem coupons for the door buster items, When I told the guy I would like one coupon for each doorbuster he looked at me and...
Complaint comments Comments Complaint country United States Complaint category Furniture

RC Willey - RC Willey taking advantage of Customers

Posted: 2012-11-07 by    Aibrice
Complaint Rating:  100 % with 1 votes
Help for the consumer, I want it known how RC Willey Of Las Vegas treats their customer’s. I purchased a new refrigerator 6 months ago. I also have a service warranty for 1 year. I purchased the refrigerator in February 2012 and it is now November 2012. A month after purchasing it The freezer didn’t work properly. It would not keep cold and I was losing a lot of food. It has been 6 months and freezer is still not fixed. RC gave me a service company to contact, I called this company and the first attempt they could not find my house, so I had to reschedule the appointment again, The second...
Complaint comments Comments Complaint country United States Complaint category Department Stores

RC Willey - Poor service

Posted: 2011-10-31 by    Micheal23
Complaint Rating:  0 % with 1 votes
I have purchased several pieces of furniture from RC Willey in Reno Nevada. I am very disappointed after speaking with their customer service representative regarding issues I'm having with my bed and my recliner chairs.

After having my bed for only 2 years, the main support, side board, has split causing my bed to collapse. The bed has not been misused or moved and I only weight 200 pounds. Now I have books stacked under the bed to support it so I have a place to sleep. Also my reclining chairs are having issues as they have a "clunking" feeling as I rock and the swivels...
Complaint comments Comments Complaint country United States Complaint category Furniture

RC Willey - Utah - Honoring Coupons

Posted: 2011-05-31 by    jazzfan87
Complaint Rating:  0 % with 0 votes
My Wife and I went to RC Willey on Memorial Day to purchase a camcorder. RC Willey had put in their Sunday ad that they were offering a free gift card for $25 to the first 200 people through the door. We woke up early and stood in the cold, drizzling rain for over half an hour in order to get the gift card. Upon choosing a camcorder and going to the cashiers, we heard almost every single customer ahead of us in the huge line being told that they could not use their gift card on that specific purchase. When we got to the cashier, she told us that we could not use the gift card because the camcorder...
Complaint comments Comments Complaint country United States, Utah Complaint category Retail Stores

RC Willey - No warranty support

Posted: 2011-04-07 by    Mike Ledingham
Complaint Rating:  0 % with 0 votes
We bought a Spring Air mattress and box springs from RC Willey. After 3 years we had sagging on both sides. We turned it but because it is a pillow-top we could not flip it. They sent someone out and it had only sunk 1 1/4" so, in their opinion, it was not a defective mattress. The store did not back us and this huge distributer said they could not do anything for us....
Complaint comments Comments Complaint country United States Complaint category Products & Services

RC Willey - California, Rocklin - Lack of Customer Service

Posted: 2011-01-19 by    P.F
Complaint Rating:  100 % with 2 votes
I ordered two sofa's, a bookshelf, a TV stand, a Bed and a dresser from RC Willey. They were unable to deliver for a few days so I opted to arrange to collect the Bed and Dresser as my son needed one right away. I told the sales person when discussing this that I would arrange to have it picked up the following day as I was leaving town on business. A friend of mine who had a truck offered to pick up the items for me so I gave him my sales slip and receipt.

I got a call from RC Willey that my friend was there attempting to pick up my items. I said yes, I gave him permission...
Complaint comments Comments Complaint country United States, California, Rocklin Complaint category Furniture

RC Willey - Utah, Salt Lake City - TERMITES, SELLING USEDBED AS NEW

Posted:    blvnyrslf
Complaint Rating:  0 % with 1 votes
HELLO,
AFTER BUYING 3 MAJOR APPLIANCES, AN ENTERTAINMENT CENTER, A TV, A BED, AND MORE THEY ALSO SOLD ME A CHEST OF DRAWERS WITH !! TERMITES !! IN IT... I SOON DISCOVERED THE EVIDENCE, AND IMMEDIATELY CONTACTED RC WILLEY. SOMEONE CAME OUT TO INSPECT AND DETERMINED THAT THE DROPPINGS WAS FROM OPENING/CLOSING THE TOP DRAWER!!
I TRIED A SECOND TIME TO GET SOMEONE OUT TO INSPECT AS BY NOW, THERE WAS SOME HEFTY MUNCHING TAKING PLACE. AND--I DON'T EVER OPEN THAT DRAWER EXCEPT TO CHECK NEW EVIDENCE; IT'S TOO GROSS...TERMITE DROPPINGS ARE REALLY EXCREMENT...
I TRIED A SECOND...
Complaint comments Comments Complaint country United States, Utah, Salt Lake City Complaint category Furniture

RC Willey - They refuse to honor their 1 year warranty and replace it

Posted:    Amexine
Complaint Rating:  50 % with 2 votes
Almost a year ago we purchased a $1600 latex mattress set which has completely broken down in its support. It has become lumpy and extremely uncomfortable. We wake up every morning miserable and in pain. We rarely sleep a full night anymore. The first few months it was great but it has increasingly gotten worse. They refuse to honor their 1 year warranty and replace it. The customer service manager "John" even refused to give me a last name when I called (I document everything.) He would only say, I can't do anything for you....
Complaint comments Comments Complaint country United States Complaint category Furniture

RC Willey - California, Rocklin - Damaged Furniture

Posted:    Concerned Former Customer
Complaint Rating:  100 % with 1 votes
I just have to start off saying I have never experienced worse customer service ANYWHERE!

My husband and I were shopping for some new living room furniture, dining room furniture, flat screen LCD TV, as well as all new kitchen appliances, flooring, washer/dryer, and a kids bed. We decided to buy the living room and dining room furniture sets first, as they were the most needed, and family will be here for the holidays! ;) We haven't bought new furniture for quite some time, so we visited all of the local stores to get an idea of average prices, brands, and customer service at...
Complaint comments Comments Complaint country United States, California, Rocklin Complaint category Furniture

RC Willey - Idaho, Salt Lake City - Payment allocation screws the customer

Posted:    shoeman22
Complaint Rating:  100 % with 2 votes
Almost everything I (used to) purchase from RC Willey has been on anywhere from 6 to 18 month interest free credit. Right now we have a couple purchases that are on different payment schedules, 1 is 18 and the other is on 6 months. The 6 month is coming due in January, so I took a look at my statement and noticed that RC Willey has been crediting the minimum due to the 6month and the remainder to the 18 month (I always pay about double the minimum).

Firstly, this payment allocation method designed to screw the repeat customer, but I figured I'd at least be able to call in and...
Complaint comments Comments Complaint country United States, Idaho, Salt Lake City Complaint category Credit Cards

RC Willey - Utah - fabric protection

Posted:    fgasdfsd
Complaint Rating:  100 % with 1 votes
I purchased the fabric protection plan for a sofa. I needed a spot cleaned on a cushion. The person that came to clean it took the one cushion outside. When he brought it back in he had burned a hole in the cushion from his exhaust pipe. It took 8 weeks for rcwilley to get a new cover for the cushion and when it came the color did not match. rcwilley never did make it right....
Complaint comments Comments Complaint country United States, Utah Complaint category Furniture

RC Willey - Utah, Salt Lake - Nazi like atmosphere

Posted:    Snapped@
Complaint Rating:  100 % with 1 votes
Their employees always look scared esp in recieving..but they also are very Nazi like at the REC window..maybe they are?????...
Complaint comments Comments Complaint country United States, Utah, Salt Lake Complaint category Movement & Delivery

RC Willey - Utah, Salt Lake City - unauthorized charges

Posted:    irefuse
Complaint Rating:  33 % with 3 votes
I closed my account IN WRITING in 2000. I have a credit report that I pulled that year confirming that the account appeared on my credit report as CLOSED. I then got divorced in 2005. My ex-husband got re-married 6 months later and he and his new wife went in and were somehow able to get the account re-opened (without speaking to me to get my consent, signature, or checking my credit) and maxed the credit line with new furniture for their new life. They then continued for several, several months to be late on the payment.

Oh, I should mention that throughout this entire ordeal I had...
Complaint comments Comments Complaint country United States, Utah, Salt Lake City Complaint category Furniture

RC Willey - Utah, Riverdale - They kept my money after giving me bad information

Posted:    eotwawki
Complaint Rating:  0 % with 1 votes
I called and ordered two chairs. I spoke with the a salesperson, who told me that it would be just over a week before they were available for pickup. I called back two days later, 11/5, and paid to process my special order. I then called back on 11/10 to check the status of my special order and they told me the expected delivery date was the beginning of January 2009 - two months longer than the week or so that they had initially told me. I told the customer service person that I talked to that I was assured it would be just over a week. She said that she would contact Russell's manager and...
Complaint comments Comments Complaint country United States, Utah, Riverdale Complaint category Furniture

RC Willey - California, Rocklin - Bad service

Posted:    Valerie
Complaint Rating:  100 % with 3 votes
I originally made a deposit for a purchase of over $8, 700 worth of beds, dressers, and a flat screen televison from RC Willey, and was told by the salesman to come into the store 4 - 5 days before I wanted delivery to pay the balance. I came in 7 days prior to the time I needed delivery of the beds and television and was then told that it would not be able to be delivered until two weeks after my requested delivery date because it was being delivered to Lake Tahoe, which my salesman knew at the time of the purchase. The day before the scheduled delivery I called the delivery number to verify the...
Complaint comments Comments Complaint country United States, California, Rocklin Complaint category Products & Services

RC Willey - Utah, Salt Lake City - Customer Service

Posted:    4sirius
Complaint Rating:  75 % with 4 votes
I have done business with RC Willey store at 21st South in SLC for several years now, making several major furniture purchases with them. I was willing to overlook problems with the first couple of purchased itmes items not being delivered when promised and so on, but the last straw was on Saturday 6 September 2008. I have just bought a new home which I wanted to furnish. I had budgeted about $5000, but thought I would take a chance and inquire about a credit limit increase on our account so I could free up some of the cash I had saved. After spending the morning cleaning and packing (and granted,...
Complaint comments Comments Complaint country United States, Utah, Salt Lake City Complaint category Furniture

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