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Purity Products Complaints & Reviews

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Purity Products - Refuse to cancel recurring order

Posted: 2015-03-05 by    Ripped Off by Purity
Complaint Rating:  0 % with 0 votes
I could no longer afford my Purity Products "Super Saver" monthly auto ship order. It is impossible to cancel your order on the website, so I moved the shipment date up by three months. With the shipment date still a full month away, they shipped two bottles of pills anyway and drained ninety dollars out
of my bank account.

After a half hour wait upon calling, I asked the lady on the phone why they shipped so early to which she was clueless. I asked if I could return the order for a refund and then have the recurring order canceled. She offered instead an eighteen dollar discount...

Purity Products - Stupid People Wanting Everything Free

Posted: 2015-02-04 by    momof3m's
Complaint Rating:  0 % with 1 votes
I continuously see more people complaining about Purity Products "charging them money, ripping them off, signing them up for things they didn't want" and it's simple... When you call to order a Free Bottle & you pay part of the shipping, They OFFER you to sign up on the Super Saver program, which is 25%-30% off the retail price of the products. It's not REQUIRED! If you LISTEN to the representative when you call, they are giving you an option. You either say "okay" meaning you agree to the Super Saver which is the automatic shipments or you simply say "No Thank You, I do not want...

Purity Products - Slick Rip Off

Posted: 2014-09-08 by    palmdesertpat
Complaint Rating:  33 % with 3 votes
Out of nowhere I receive a box from Purity Products. I couldn't remember ordering it since it had been quite some time since I last interacted with their web site. It took a while but I realized they had scammed me. They kept my credit card info on file, and like a dumb ass I signed up for their automatic fancy dan reorder program that supposedly gave me a good deal. The good deal is where they send me 3 bottles of pills that I don't need and charge my credit card $132.00. Every 3 months.

I can't believe I was so dumb to get screwed by this ripoff. I will definitely...

Purity Products - continues to pull money from my bank account

Posted: 2014-03-05 by    bill percy
Complaint Rating:  100 % with 2 votes
Ordered vitamins ONCE not realizing they had signed me up for a revolving charge! They have NOT cancelled the SuperSaver as promised and continue to bill me - I have been on hold with their customer service for over 30min - but now the "on-hold" advertising is gone and they just hung up on me - they are lucky they are not local I would go get my money and not play their game -...

Purity Products - Lori Michel

Posted: 2014-01-09 by    frank6217
Complaint Rating:  0 % with 1 votes
I have seen a lot of complaints regarding Purity Products sales practices. I personally don't have an issue with them regarding this issue. What I do know as a former employee of this company is that the QC Director Lori Michel laughs her fat ass off as she responds to these complaints. You should hear the things that come out of her fat face. Don't believe the fake compassionate responses you are getting from her, it's all BS!!! As a side note, she has bad BO!!...

Purity Products - No refund as promised

Posted: 2013-12-20 by    David Humphries
Complaint Rating:  0 % with 0 votes
I was shipped unwanted items after I cancelled my account. I call the company and after many attempts I got an email authorization number to return the unopened items for a refund. I sent at my expense the unopened items and was called and told they could only refund a portion of the 1st. unauthorized order of $ 190.00 dollars and none of the 2nd. unauthorized order also for $ 190.00. This company is a scam and have set themselves up where they are the customer as far as the credit card companies are concerned. It is legal stealing and our legal system allows this. I would say run if you ever are...

Purity Products - California - Billing me again after canceling 6 months ago

Posted: 2013-02-15 by    Rallllll
Complaint Rating:  100 % with 4 votes
I tried purity product free trial offer and was charged shipping cost, 3 days after receiving my trial offer They hit my bank account for a full order at 78.63 I called cancelled The order and sent it back wiTh The ups The day it arrived That was back in sept of 2012. Today The 15Th of February 2013 I check my bank acct and There is a charge of 78.63, which unfortunately is now overdrawn, I call There customer service and They tell me I agreed to restart The service in Febuary .No I didn't I cancelled in The first place because They charged my bank account and sent an order before my trial...

Purity Products - North Carolina - False Advertising

Posted: 2012-10-17 by    Ishopon
Complaint Rating:  100 % with 2 votes
Free bottle of product...just pay shipping. I phoned...was ADDEMENT about not signing up for a continous shipment and that I was ONLY authorizing the charge for the "Free Bottle" of product. A few weeks later I received a pill card with 15 capsules. Phoned the company who advised the deal was for a 15 day trial. ALL the paperwork with the package thanked me for "ordering the free bottle", "enclosed is the free bottle you ordered"... Their excuse?? "our paperwork is pre-printed". Funny...my name was printed on it also. I logged a complaint with the Better Bussiness Bureau for what it's worth...NOTHING!...

Purity Products - Washington - almost refuse to cancel super saver

Posted: 2012-08-29 by    Consumel
Complaint Rating:  100 % with 10 votes
Purity Products makes it extremely difficult to cancel Super Saver, or special, offers!!

Purity Products makes a very effective advertisement, and then offers a sample of a product as a, "Super Saver." The consumer pays only shipping and handling, which are very reasonable charges. The net result is that I didn't get a free product with a small shipping charge; I EARNED my product with the time I had to spend cancelling the special offer!!
When the consumer requests his Super Saver, he doesn't know that refills of the product will be shipped automatically; he must...

Purity Products - Texas - Ripped Off

Posted: 2012-06-17 by    MzCindy
Complaint Rating:  100 % with 7 votes
I can not begin to say how dassatisfied I am with this company. To briefly share my experience, I heard about a product on the radio called "Blueberry Detox" and thought it would be a good idea to give it a try. My dad being a diabetic I thought that this would be good for him. I also tried to order a formula called "SkinnyD" but then changed my mind. A week later I started receiving phone calls from Purity Product reps who ask if I was still interested in the SkinnyD formula. After expressing my disinterest in the product, I thought that was the final call but I was called at least two more times....

Purity Products - Legal Credit card theft

Posted: 2011-03-13 by    MVP
Complaint Rating:  100 % with 8 votes
I tried to stop delivery of products from the company for 3 months after the alleged free trial, they refused,

I contacted my credit card company and they wouldn't stop the revolving charges as they said that Purity products were "there customer", and not me, so the stop had to come from Purity. (why would the company say no to free money when the decision was theirs and not mine, the consumer.

It was a dead end street for me, the consumer.

The only way to stop them from continued unwanted charges of my account was to report my credit card stolen/

Purity Products - Unwanted and unordered products

Posted: 2011-02-21 by    Rjm3228
Complaint Rating:  0 % with 0 votes
You sent unordered and unwanted products.

How do I return these products and get a complete refund?

order# 21620340.

Please advise.

Do not send any more products!!!

Any future orders will be initiated by me only.

Product is H.A. Joint Formula-SS.

Don't know who sent this order other then your company.

order date # 8 FEB 2011, ship# 12734211.

Shipped under super saver 6.

I canceled the super saver program several years ago that is why I am surprised...

Purity Products - No refund after 3 weeks

Posted: 2011-02-17 by    1220maria
Complaint Rating:  100 % with 2 votes
Was promised a refund 3 weeks ago, I called this morning and they claim an error from the CS. If I had not looked at my bank statement to check on it they would never realize their error. I initally tried to cancel the complete order but they promised to refund me for half the price of the order, they were so persistent that I agreed. I have been taking the vitamins for almost two years and have yet to notice a difference in my energy level. They are almost three times more expensive than other vitamin stores. Dissatisfied Customer....

Purity Products - Scam

Posted:    Jude
Complaint Rating:  92 % with 13 votes
I ordered a free sample from a gospel radio station. After I received my sample I called to cancel. But was harged 164.00. Then six months later I was charged another 164.00. This company is definately not customer friendly. When ordering you get a live operator. When trying to cancel you get a recording and voice mail. I don't understand why radio stations allow this scam to continue. The supplements they send don't do what they claim. I am going to report them to the BBB and complain to my CC company to not allow them to make any more charges....

Purity Products - Thieves

Posted:    Thomas
Complaint Rating:  43 % with 7 votes
I'm thinking this is more a scam on the consumer's part. From what I read, you were told about recieving more if you don't cancel. You can pretend like you didn't hear that part but it's all recorded. Who is really running the scam here? You knew exactly what was going on. Those that are claiming they never ordered it are just flat out liars. Why would a credit card thief have the product sent to you in your name? Just a bunch of bitter seniors trying to get a free ride by playing dumb....

Purity Products - Where is my $164.70

Posted:    JadE46
Complaint Rating:  50 % with 6 votes
I listened to a radio offer stating I would only pay $5.00 which was a shipping fee. I was later charged $164.70. I called and quickly shipped the box back. All I have received is an automated response message. No one is taking me serious but I am. I do not have Purity Products and I want my money back! I was more than suspicious once I called and the person on the line would not take no for an answer. He continued to insist I accept some kind of offer. No means no and I felt disrespected by his pressuring me....

Purity Products - Money scam

Posted:    Donald
Complaint Rating:  0 % with 0 votes
I hate this company. What a bunch of bull. They are rude and they were wondering why I am so pissed off. Can you imagine? What a rip off.They charged my credit card $164.70 because I didn't cancel within 15 days of the trial offer. It is day 18 and I still never received the trial offer. What a scam... Now, I have to wait for my money to be returned to me. I have to wait for this oreder I never wanted or agreed to, then send back and then hope I get my money....

Purity Products - Took $179.00 from my account

Posted:    Magico
Complaint Rating:  100 % with 1 votes
To whom it may concern, I don't have enough money right now to buy anymore of your products. You took almost $200.00 from My checking account, without any warning and it's almost all I have. Please put it back and cancel any shipment. I can not afford this product at this time and really need to pay my bills. My husband has not worked steady for more than a year and we are in financial stress right now. We did receive the first shipment and that is all we care to get. Please return our money and cancel the shipment....

Purity Products - Sent and charged for unauthorized merchandise

Posted:    IngJ88
Complaint Rating:  100 % with 8 votes
Purity Products is indeed a SCAM company. You would not see this many complaints if they were not. Unfortunately I read these only after my husband told me he ordered this stuff to try. We immediately called the company to ensure that no more product would be sent along with cancelling our credit card so that they could not bill us again. We ate the initial charges figuring it was a lesson learned.

Behold, about 3 months later we were charged $180 for stuff we did NOT order and were assured that we cancelled. They used a previous authorization number with the credit card company in...

Purity Products - Rip off

Posted:    Ted
Complaint Rating:  100 % with 2 votes
Purity Products advertized a trial sample on t.v for men. My husband ordered the product and paid the S.H fee of 6.95 from a automatic computer voice on the phone. This amount was paid for and then another $39.95 was taken out after my husband recieved the sample. He did not authorize this money to be taken out and tried to get ahold of the company to tell them to not have him a member for your products almost gave him a heart attack.

Then you ignored his calls and I tried calling to have this....

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