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4.3 700 Reviews

ProFlowers Complaints Summary

88 Resolved
126 Unresolved
Our verdict: Dealing with ProFlowers, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
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7:20 am EDT
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ProFlowers Try to get hold of customer service or email them

Bill Strauss, CEO
Pro Flowers
*** WA3
Belfair, WA. *** May 7,2020

Ref: Order Number E
UPS Tracking Number 1Z 6A8 5T9 [protected]

Dear Mr. Strauss;

Recalling Tom Peters, the author of In Search of Excellence; "95% of the customer will not call or complain about a problem with a product or service, but the remaining 5% will " I'm not sure how this statement might impact your business, but before I retired, it provided dividends for many years.

Pro Flowers has risen my Ire to a level not easily attained. I am writing to you this afternoon because of a complete lack of responsibility from your Customer Service Department and the UPS deplorable lack of accessibility to receive a compliant/feedback for the Excellence services they are reputed to give.

We live in the Desert, very close to Palm Springs. The temperature yesterday afternoon was 105 degrees. I walked out of the front door at 2:30pm and discovered a box of Flowers lying against the front door jam (see photo). I picked up the box immediately noting that it was very hot. I gave the box of flowers to my wife; upon opening the box it was noted that the flowers were hot, the packing material was hot and the flowers were just about dead.

I immediately called UPS, while my wife called your company to notify them of this problem.

I struggled for quite a long time trying to report this incident to UPS. After going round and round their voice mail, I finally discover the box was dropped off at 11:24am Interesting, we were home all day, setting about ten feet from the front door and never hearing a door bell ring or a knock on the door (as has always been done in the past when UPS has a delivery). Additionally, as I tried to get a person or a VM link to leave a message, I discovered that UPS has veiled there ability to receive feedback and there is no way to let them know about what has happened. There final message was to go to their website to send feedback. I did, only to discover the only feedback system was to file a refund request. I tried that and found a message that directed me to go back to the vendor with my compliant. The bottom line here is there is no way to give UPS any feedback on the poor service provided by their driver.

An additional thought about the UPS overall service aside from their hiding from any feedback, is I noticed your box was sent out on the 6th, delivered on the 7th. Based upon the contents of the box, the Roses being packed without any form of moisture to assist in their condition during transit, it seems the distribution network does not particularly handle fragile flowers well. Ie. No particular care needed to deliver flowers, perhaps setting in a hot warehouse for hours before being sent out for delivery, there by compounding a temperature issue?

Going forward Mr. Strauss, your selection of UPS as your distributor of choice might need reevaluating. As a matter of fact Bill, you, as CEO should try to personally dial their 800 number and see how easy it is to try to get anywhere in their maze: ***877.

Concurrent with the above, my wife spent 45 minutes with your Customer Service associate trying to get resolution to the delivered dead flowers. She stated the high level of frustration with the CS reprehensive, who at first did not acknowledge a problem, then offered her a $10 off the next order. She told him she want a new order of flowers to replace the dead ones. After a long period of bantering back and forth, he said he would send a replacement order that would be delivered on the 19th of May; a long way off from Mother's day! More arguing ensued, she asked for a supervisor and was told there was none. She also asked for a delivery for Monday, the day after Mothers day would be acceptable; he reiterated the May 19th date again. The bottom line here Bill, is a credit was finally agreed upon to the charge, which was $85.35. The issuing of this credit did not come without a lot of jawing back and forth, what a waste of time trying to be a customer of Pro Flowers.

I will apologize for seeming to be a bit verbose Bill, but I feel compelled to let you understand what may be filtered to you and/or your office.

Sincerely,

Ron & Debbie Althouse

Incidentally, if anyone desires additional information, I am available at... to share details, pretty much 24/7 these days as we are still not permitted to leave the house, still

ADDEDUM

10:10 AM, 5/9/20 Just saw a UPS truck stopping next to my house delivering a box of flowers to my neighbor, went out to talk with him. I explained what happened yesterday; he could only say he has heard this before and that he is not aware of any number to call other than the one I already tried. He did add that some drivers are "germaphobic" and will not even touch a door bell or knock on a door.

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7:24 pm EST
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ProFlowers Amazing experience!

2 days ago I ordered my Mother flowers for Mother's Day, and after placing my order which was very easy to do and a great price, I looked at all the reviews and was shocked. They were horrible, stating that sometimes you don't even receive the flowers, and if you do they are dead and wilted, look nothing like the picture, and come delivered in a fed ex box that was thrown in the back of a hot truck. I was so worried that she wasn't going to get her flowers, or worse I would be embarrassed at the dead ugly arrangement that she was about to get. She got her flowers exactly when I wanted her too, and she said they were SO FRESH that the flower buds hadn't even opened yet. Also the box was cold as if it had been in a cooler specially designed for them inside the fed ex truck. I am SO extremely happy that I went with proflowers, I don't understand where all the negative comments came from. My experience was AMAZING and I will definitely order from there again! Thank you for surprising my Mom and making her Mother's Day great!

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12:00 am EDT

ProFlowers Disappointing Experience with ProFlowers

As someone who values the sentiment behind sending flowers, it pains me to share my disappointing experience with ProFlowers. I ordered a bouquet for a special occasion, only to receive a subpar arrangement that did not match what was advertised. The flowers were wilted, the vase was different, and a promised balloon was missing. Despite reaching out to customer service, my concerns were not addressed satisfactorily. The quality of the flowers did not reflect the price paid, leaving me feeling scammed and undervalued as a customer. It's disheartening when a gesture meant to bring joy ends up causing frustration and disappointment.

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Is ProFlowers legit?

Our verdict: ProFlowers has achieved a rare feat of perfection in legitimacy, as per the rigorous analysis conducted by Complaints Board. This achievement underscores ProFlowers's position as a benchmark of trust and quality within its industry. Users and clients of ProFlowers can engage with its offerings, confident in the knowledge that they are dealing with a top-tier, fully legitimized company.

ProFlowers earns 100% level of Trustworthiness

Perfect Trust Endorsement: ProFlowers achives 100% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for ProFlowers. The company provides a physical address, 4 phone numbers, and 2 emails, as well as 6 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

ProFlowers has received 5 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Proflowers.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Proflowers.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Proflowers.com you are considering visiting, which is associated with ProFlowers, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

The domain associated with ProFlowers is registered with a high-end registrar, which can be an indicator of the company's commitment to maintaining a secure and reputable online presence.

ProFlowers website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

Proflowers.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

Proflowers.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from ProFlowers.

However ComplaintsBoard has detected that:

  • We conducted a search on social media and found several negative reviews related to ProFlowers. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
  1. Pros
    1. Freshness Guarantee: 7-day floral freshness promise.
    2. Diverse Selection: Wide variety of flower types and arrangements.
    3. Nationwide Delivery: Reliable delivery across the entire U.S.
    4. Customizable Options: Personalize bouquets and gifts for any occasion.
    5. Seasonal Specials: Regular deals and discounts on seasonal blooms.
  1. Cons
    1. Limited International Delivery Options
    2. Higher Price Points Than Competitors
    3. Complaints of Inconsistent Flower Quality
    4. Occasional Delivery Delays During Peak Seasons
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ProFlowers Absolutely beautiful roses!

I ordered the pink, red & white roses ($19.99 plus small box of candy)for my daughter for Valentine's day. The order arrived on the day I specified. The roses are fresh cut and beautiful She was very pleased! She can't wait until they start to open up and become full. The order came to a little over $43.00 with the delivery charge and are well worth the price. Roses are more beautiful than florist roses. Thanks for making me look good! I will order again.

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ProFlowers ProFlowers Delivery

My husband sent me roses and chocolates from ProFlowers for Valentines Day this year. They arrived at my office on 2/12 and I brought them home that afternoon. Today I am throwing them in the trash?-it's 3/4. THREE weeks of extreme beauty. Never have I had roses last as long. They were not delivered by a delivery person but by a UPS man in a sealed box. They arrived in bud form on a very cold day. Wasn't sure how this was going to turn out but they were absolutely gorgeous. The only small thing we may have changed would be for you to add a few bunches of baby's breath. Other than that A+ perfect!

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ProFlowers Elaine

I have ordered several times and every time my Mother was absolutely thrilled with the order. She has never been disappointed in the quality or delivery etc. I did have one issue with the company and that is NOT knowing the shipping and handling cost upfront before inputting all of my credit card info and getting a confirmation number. I was charged for 3 different things this last time. I immediately called customer service and am waiting for a partial refund in the next few days? I got an email so I am not worried about it though a company should, in my opinion, give you a grand total BEFORE you input your credit card info. Other than that... the flowers do not disappoint, they are always lovely if you ask me.

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ProFlowers Reliable Beautiful and Great Customer Service

I have been using ProFlowers for special occasions for over 7 years and have never been disappointed. The flowers always arrive in Bud form and bloom beautifully over the next few days giving the receipient plenty of time to enjoy their gift. The flowers always arrive on time.
Recently a unique experience made me appreciate ProFlowers so much I felt the need to brag on them publicly. My parents had unexpectedly left their vacation home early and incidently the same day my gift arrived. I frantically tried to reschedule the delivery but betweeen UPS and ProFlowers there was nothing to be done.
I called my Mom and explained she would not be getting her Flowers as she did not inform us she was leaving early. Then unexpectedly ProFlowers shipped a new set of Flowers to her for FREE! I was in awe of this. Completely over and beyond my expectations.
While I hope this type of thing is avoided in the future it is so nice to know ProFlowers has my back and that I can rely on them to help me show my loved ones how much I care!

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ProFlowers Proflowers FTD.com SCAMMERS!

On Tuesday after I ordered for next day delivery on Monday, they called to ask to delay the delivery. They say they needed to find a "local florist" (does that tell you something). Their accent is not understandable, but the tone is inhumane. You are obliged to repeat details on your order over and over again while they write it all down again (even though this is supposed to be online). They misunderstand you and you have to repeat details, or they doubt that your billing address is what you say it is even when you are looking at your account screen at home. This is the first time out of five orders that I have had this experience having to talk with them. They don't seem to have any kind of empathy, express any kind of sorry about the delay on their part. All this makes me very concerned about the quality of the delivery and what will transpire, adding to the stress with regard to my relative in the hospital. Also, you wonder whether any of your personal information which is stored in multiple places (online and in their country database) is secure. The calls with cs total over 40 minutes of time, and it really felt as if they try to stretch out the time for as long as possible, even though they lack much friendliness. Like I said this is the first time they have ever left an email to call them back.

As a follow-up, they promised that since they couldn't deliver Tuesday, they would try to deliver Wednesday, before noon to the hospital. I told them the patient may be checking out later today, and as yet, no flowers by noon. It is entirely feasible that this company will not deliver any flowers today thinking they will not be missed. Based on our conversation, these people are baiting the customer, and if you show any kind of irritability, they will make matters worse for you on purpose, out of their maliciousness. So rather than help the customer, they are looking for ways to cut costs, make a profit for themselves as subcontractors, and justifying it on the basis of any kind of perceived rudeness. Between their inability to communicate, their willingness to put you on hold and create frustrations, and their general lack of desire to provide for the paid for service, yeah, I won't use them again. I already deleted all my contacts in my address book, and am praying they won't eff up the other set of flowers I ordered for another set of people this week. Probably just writing this review, they will try to retaliate and eff up that order too. You wonder why I just don't call them back to cancel both orders? Because they are really odious people to talk to, you can't get a word in, they make you fight to try to get the simplest transaction understood. I am sure that a cancellation will take about 3 hours worth of phone calls! That would be a total of over $120 spent on two orders, one with possible extra fee for promised before noon-time delivery.

Today, Thursday, three days after the order date on May 30th, the full miserable revelation of the Proflowers/FTD scam has hit. They kept promising they would deliver to the hospital by noon on June 1, but by 3pm, I get a phone call from a woman with a nice "American accent" stating they couldn't deliver Wednesday, but they would try to redeliver again tommorrow! Here is the LIE: On the website of my Proflowers account under tracking, it states the flowers were already delivered by May 31st! They are LYING AND PRETENDING IT WAS DELIVERED! I call the hospital but such flowers were never received; they would log it in because he was staying in a unit where they would have to hold the flowers at the desk. I call my parent, and they did not receive anything! (My parent is also an Korean War veteran, even though he is not white. Maybe Proflowers discriminates against nonwhites, or their foreign telemarketers do).

Anyway just to rub it in these SORRY-ASSED SCAMMERS emailed me to tell me that my second order of flowers, scheduled for Friday, "is on the way" -- another set of people, just in memorium from several years back. You know, they picked the wrong person to lay a scam on. It's very clear that they use these sub-sub contractors, florists working out of sweathouse garages, to assemble flowers or to delay delivery. On Monday the telemarketers said they are answering from the Philippines. So this is the level of "random SCAM." The last few years, I had just been lucky. They don't care about people, all they care about is money! They picked the wrong person to lay a scam on, because I am also a journalist, and I am going to write an article about this, because this is just the tip of the TTIP iceberg everyone! (Just wait till TTIP passes! They'll be selling us dirt and calling it a panacea in a pill pocket!)

Days after the order (now Saturday) the status of the order is the same; they act as if the order "has been delivered" and the order shows as delivered but there is NO TRACKING INFORMATION, unlike the other order which shows tracking information by UPS. The one saving grace is a time-delay in charging PayPal. They already charged PayPal for the bouquet "that never arrived." (It was supposed to be a Pink Florist Designed Bouquet, meaning the shop even had options on Pink. And just to show how malvo they are, Proflowers Twitter over the past couple days has shown (https://twitter.com/proflowers) pink shower motifs.) I cancel the payment on the next order of flowers and notified PayPal the reason why: both flower orders were the same price but only one actually delivered.

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1:44 pm EST

ProFlowers Wrong bouquet delivered

I placed an order for a Clear Skies bouquet. What was delivered was a birthday bouquet, FOR SOMEONE ELSE! The florist mixed up the deliveries. I called Proflowers customer service immediately, and was told that they would contact the florist and get back to me via phone call or email. No one ever called or emailed. I called back and was told that El they have to wait to hear back from the florist. The very next day, still no response from Proflowers, so I call again. I’m lied to immediately and told that the refund has been issued. I used to work for this company, and am familiar with the refund confirmation email that gets sent to a customer. This email never arrived, and the order still showed active on their site. Called AGAIN, and was lied to AGAIN, this time agent said that email had been sent (she really only responded to an email inquiry, still not the refund confirmation.) Called yet AGAIN, and requested a supervisor. Spoke with “Jeff” who says that the refund has been issued, when I told him that I haven’t received an actual confirmation that f said refund, and let him know that I KNOW what a refund confirmation email looks like, he says “well, we’ve recently changed our system.” I told him that’s the most obvious bs story he could come up with and he chuckled. I disconnected the call.

Desired outcome: Full refund of $111.28 issued back to my debit card.

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1:41 am EDT

ProFlowers Order not received, order status never confirmed by two customer service reps

I placed an 5/5/2022 for two gift baskets for my daughter for Mother's Day. I specified this was a business, the Container Store, and they should ask for Hilary Millican personally. It was to be delivered Saturday, May 7th.

I received two messages via email Saturday afternoon saying both gifts had been delivered. The first call I made that evening when my daughter said she had not received anything was to ProFlowers' customer service line and some guy told me I had until 9pm that night (5/7/22) to await the order, which is incorrect because the website says business delivery is 9a-6p. Residential delivery is 9a-9p. When the order still had not been delivered by 9pm that night, I called back to speak with some girl whom I could barely understand. She informed me “the plane was delayed” and they would deliver it later. I told her to have the order sent to my daughter’s home. In changing the address from the business to my daughter's house, this girl repeatedly kept interrupting me to the point I rudely told her not to say another word until I finished giving her the complete address. Again, the order was not delivered that night nor was it delivered Sunday, 5/8/22.

I checked my credit card and found the charges went through the same day I placed the order. I called Customer service Sunday night, 5/8, to cancel the order. I spoke with a man by the name of Danny (who said he could not share any more info about himself or his location) and who was the first person offering sincere help. He reordered the two baskets and they should be delivered 5/10/22. He also offered a discount on shipping.

This has been a debacle as far as I am concerned. My intent to is NOT pay for this as it was a gift to my one remaining daughter and I intended it to be delivered on the date I PAID for it to be delivered. If there was an error in shipping, SOMEONE should have called/emailed/texted me. I spent three days increasing my blood pressure due to poor communication and poor customer service with this company! I don't think $30 discount off a $162.60 total billing says "Sorry" very well. This company spoiled and impaired my daughter's Mother's Day! May seem like a snafu to ProFlowers but it was determined my use of the company from this point on.

I want a full refund for using my money for days and not sending product until 5 days after it was ordered to be sent 2 days later! And had I not persisted, God knows if the product would have EVER been delivered! That deserves a full refund AND an apology!

...

Desired outcome: A full refund, please

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11:47 pm EDT

ProFlowers Flowers

I ordered flowers on May 4,2022, to be delivered on May 6,2022. They never got delivered. After calling them five times and being hung up on, I received an email telling me they attempted to deliver them and no one was home. Which by the way is untrue, my whole family is there. Not one person knocked on the door all day. I’ve called them back to let them know nothing was delivered, they hung up on me again. I’d like my money back from this place,

Desired outcome: I’d like my money returned.

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10:57 pm EDT
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ProFlowers DEAD flowers

My son sent Mother's Day flowers to me. Mostly dead on arrival. I opened as soon as delivered, and followed instructions. They look horrible, drooping roses, which do not perk up, dead fillers. I do not want to tell him b/c he would be so disappointed. I hope you will make good on this so I can send him a beautiful picture, like I always do. They were ordered by Jeremy Haselwood in GA.

Desired outcome: Fresh boquet

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10:39 pm EST

ProFlowers Freeshipping.com scam

Order flower from pro flowers, and it asks for credit cards, and I pay it, and they sign me up for this freeshipping.com nonsense. I see it on my credit card, I call them up and said it was through free shipping. Ask them to cancel my account because I can't do an account recovery, and it has been a day still no email. What a scam and BS never using Proflowers again.

Desired outcome: Refund and cancel my account.

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7:05 pm EST
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ProFlowers Delivery

Hi, I ordered flowers and pies from Proflowers. The flowers were delivered on the correct date however there was no note so the recipient did not know they were from me. The pies were not delivered. I called they said they were still going to be delivered that day on the 9th. By 8:00 pm, there was not delivery so I logged in to their chat. There someone told me they never secured a vendor. They would have to be delivered again but not until the 11th! They said as a favor, they would waive the shipping fee... to the order that was their mistake! I would like a refund or a partial refund for the inconvenience of missing note and no delivery. This was very important that they get them the same day.

Desired outcome: Partial refund

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5:21 pm EDT

ProFlowers The composition of the flowers I ordered

I ordered Pumpkin Spice Forever. The composition was horrible. It looked nothing like the photo on your site. The roses were full blown and were not in harmony with the rest of the composition. They looked like they had just been stuck into the middle and they were too long. It looked like the thing had been put together with anything leftover from the weekend. I ordered these flowers on the October 6th for delivery today. It's disgraceful that you charge so much just to receive what doesn't look even near what it should. I ordered these from Italy for my sons wedding anniversary, they live in New Jersey. This isn't the first time I have used your company and have always been happy with the flowers received but this has been a great disappointment to put it mildly.
[protected] was the order number. I hope to hear from you soon. I'm sure you have my email address so you can contact me.
Thank you.
Lina Slobodian

Desired outcome: Whatever you think is the right thing to do.

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9:02 pm EDT

ProFlowers Flowers

I ordered flowers for my sisters on August 20. Her birthday is August 22 and still no delivery. I try and contact them and wont get any information on my order. They tell me they have tried contacting the flower shop on two different occasions and aren't able to reach them. I spent 100.00 on an item and have gotten no results this is crappy service. I barely get to see my sister and this was her gift from me.

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10:56 pm EDT
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ProFlowers Flower delivery

I made an order online for flowers and it was not at all clear that there was a delivery fee that almost doubled the cost of my flowers! The fee was $33.99. I called in to customer service and was not given any satisfaction, I also spoke with a manager and no satisfaction there! Your website says that my satisfaction is guaranteed! I expect to have the $33.99 refunded to my card or I will put everything negative about pro flowers in every place I can find on the internet! It would be cheaper for you at this point!

Desired outcome: I want the $33.99 refunded!

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8:25 pm EDT
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ProFlowers No Delivery

RE: Pro Flowers Order #: [protected].
A week ago, I ordered 24 mixed roses and a vase online from Pro Flowers which were to be delivered during the daytime on 05-12-2021 (well after the Mother's Day rush). These roses were to be delivered to my wife to celebrate our 56th wedding anniversary.
When no flowers arrived, I called Pro Flowers at approximately 6:15 PM, to inquire as to the status of the flowers. I was advised by the Pro Flowers representative that these roses were unavailable. I asked her if someone from Pro Flowers should have contacted me beforehand and I canceled the order.
I WANT TO THANK PRO PLOWERS FOR DENYING MY WIFE OF 56 YEARS SOME ROSES ON HER ANNIVERSARY!
At minimum, Pro Flowers should send her some complimentary flowers with a sincere apology for detracting from this special occasion. They can be delivered (at no cost) to Frances Dyer, 617 Summerfield Place, Flat Rock, NC 28731.
Raymond C. Dyer
[protected]

Desired outcome: Complimentary Flowers

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2:13 pm EDT
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ProFlowers Birthday Bright's Bouquet/suborder [protected]

Greeting: I order the above item on Mar.09 21. Order#[protected] to be delivered, on Mar 16 21. They delivered the flowers on 3/10/21. I call Pro flowers, they said they sorry for what happen. They said they going to resend on the 16 March 2021. But they took the excitement out of the situation.
It was for my wife birthday. Disappointed.

Desired outcome: They said they going to resend on 3/16/2012.....We'll see.

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3:05 pm EST

ProFlowers Fraudulent Purchase

Someone used my bank card to make a purchase from ProFlowers of $108.60! I will be going to the bank on Monday and if possible charges WILL be pressed against whom ever did this. At this time I don't know how the transaction was made, i.e. which location. I will be asking for any information the bank can give me. I see others have called the store and gotten a dead number. I'm sure this will be the case, but something will happen.

Desired outcome: I would like my money back and for whom ever did this to receive some sort of punishment.

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ProFlowers Customer Reviews Overview

ProFlowers is an online flower delivery service that offers a variety of floral arrangements and gifts for various occasions. Customers can browse their website to select bouquets, plants, and other items that cater to events such as birthdays, anniversaries, and holidays. The company provides options for same-day delivery and scheduling deliveries in advance. In addition to flowers, ProFlowers also sells gourmet food baskets and personalized gifts. Their service is designed for convenience, allowing users to place orders through their website for delivery across the United States.

ProFlowers In-depth Review

In Summary: ProFlowers offers a user-friendly website with a wide variety of fresh flowers and gifts for various occasions. Their commitment to quality, competitive pricing, and a range of customization options make them a go-to for many customers. While their customer service and satisfaction guarantee provide reassurance, they also offer eco-friendly options and engage in community activities. However, details on loyalty programs, mobile app functionality, and accessibility for people with disabilities are not provided in this review.

Website Navigation and User Experience: The ProFlowers website is intuitive and easy to navigate, with clear categories and filters that help users find the perfect arrangement quickly. The site's responsive design ensures a seamless experience across different devices.

Product Selection and Variety: ProFlowers boasts an impressive selection of flowers and gifts, catering to a wide range of occasions from birthdays to sympathy expressions. Their inventory includes a diverse array of blooms, plants, and gourmet gift baskets.

Quality and Freshness of Flowers: Customers often praise the freshness and longevity of the flowers received from ProFlowers. The company sources blooms from various growers, ensuring that arrangements arrive vibrant and stay fresh for as long as possible.

Pricing and Value for Money: ProFlowers offers competitive pricing, with options for various budgets. While some premium arrangements can be pricey, there are often deals and discounts available that provide good value for money.

Customization Options: The ability to add extras like chocolates, balloons, or stuffed animals to orders allows for a personalized touch. Additionally, customers can choose from different sizes and vase options to customize their flower arrangements.

Ordering Process and Checkout Ease: The ordering process is straightforward, with a simple checkout procedure. Customers can place orders without creating an account, which streamlines the process for those making a one-time purchase.

Delivery Services and Coverage: ProFlowers offers reliable delivery services, including same-day delivery options for certain arrangements. They cover a wide delivery area, reaching most locations within the United States.

Packaging and Presentation: The flowers are carefully packaged to prevent damage during transit, and the presentation upon arrival is generally well-received, with arrangements resembling website images.

Customer Service and Support: ProFlowers provides customer service through various channels, including phone and email. Their support team is known for being helpful and responsive in addressing any issues that arise.

Satisfaction Guarantee and Return Policy: The company offers a satisfaction guarantee, promising to address any concerns customers may have with their orders. Details on the return policy are not specified in this review.

Customer Reviews and Testimonials: ProFlowers features customer reviews and testimonials on their website, which are largely positive, highlighting the quality of the flowers and the service provided.

Special Offers and Promotions: Regular promotions and special offers, such as discounts for first-time buyers or seasonal sales, are available, making it more affordable for customers to purchase their products.

Eco-Friendliness and Sustainability Practices: ProFlowers has taken steps towards sustainability, such as partnering with growers who use environmentally friendly practices. However, detailed information on their eco-friendliness initiatives is not provided in this review.

Corporate and Bulk Ordering Options: The site caters to corporate and bulk orders, offering custom solutions for businesses and events. This service is particularly useful for those looking to make a large-scale impact with floral arrangements.

Payment Methods and Security: ProFlowers accepts a variety of payment methods, including major credit cards and PayPal. The website employs security measures to protect customer information during transactions.

Loyalty Programs and Customer Incentives: Information on loyalty programs and customer incentives is not detailed in this review.

Accessibility for People with Disabilities: Details on the accessibility of ProFlowers' website and services for people with disabilities are not provided in this review.

Mobile App Availability and Functionality: Information on the availability and functionality of a ProFlowers mobile app is not included in this review.

Social Media Presence and Engagement: ProFlowers maintains an active presence on social media platforms, engaging with customers and sharing floral inspiration, care tips, and promotions.

Community Involvement and Charitable Activities: ProFlowers is involved in community activities and supports charitable causes, though specific details of their involvement are not outlined in this review.

How to file a complaint about ProFlowers?

Here is a comprehensive guide on how to file a complaint against ProFlowers on ComplaintsBoard.com:

1. Log in or Create an Account:
- If you already have a ComplaintsBoard.com account, log in. If not, create a new account to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue with ProFlowers in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with ProFlowers. Include key areas of concern, transactions with the company, steps taken to resolve the issue, personal impact, etc.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting.

8. Submission Process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps carefully to effectively file a complaint against ProFlowers on ComplaintsBoard.com.

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Contact ProFlowers customer service

Phone numbers

+1 (800) 580-2913 +1 (800) 565-6609 More phone numbers

Website

www.proflowers.com

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