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Primus Canada Complaints & Reviews

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Primus Canada - Internet Service

Posted: 2014-09-25 by    Gunner86
Complaint Rating:  0 % with 0 votes
The worst customer service ever. Took me almost a month just to have my internet running. The internet is very slow and the connection is always disrupted. To make things worse when you try to contact Tech support you could be on hold for over an hour. I once called at 3:00 AM EST and i was on hold for close to 2 hours and that is when I had my services canceled. dont be misled by the cheap fees (which I was) they are about $12 bucks cheaper than Telus or shaw and trust me $12 extra a month is tottaly worth not going through their BS!...
Complaint comments Comments Complaint country Canada Complaint category Internet Providers

Primus Canada - Ontario, Ottawa - Poor dishonest service

Posted: 2013-05-10 by    Sean Fordyce
Complaint Rating:  0 % with 0 votes
On April 1st I booked a move within the same city, Ottawa. The date for the phone and internet to be moved was April 22. As of May 3 we had no phone. Internet was working at the old address but not new address. Since Primus is a reseller in this location move was to handled by Bell?.
They then told me that they had neglected to tell Bell about our internet-- booking the move with Bell almost a month after I had booked it with them;.
Bell's first date was May 8th due to Primus delay in booking move ticket..
At end of day no service/. We troubleshooted extensively pluging...
Complaint comments Comments Complaint country Canada, Ontario, Ottawa Complaint category Internet Services

Primus Canada - British Columbia - Worst Service

Posted: 2012-07-04 by    Keitaicity
Complaint Rating:  0 % with 0 votes
Over one year ago and after our 3 years contract ended with Primus, we have switch the internet service to Shaw (cable). As per Primus return equipment package, we have send them back the Internet Modem. and they indicated they have received it.

One year later they call me and tell me the Modem that we send was a DIFFERENT MODEL'S MODEM!!! So they bill us almost $300 for it! And because they had TALK to ME and I had no response, so they send my case to collection agency!

First, There is no way we send they a WRONG MODEM!! Shaw uses a different modem, we have...
Complaint comments Comments Complaint country Canada, British Columbia Complaint category Internet Providers

Primus Canada - Stay away

Posted: 2011-11-27 by    dangy
Complaint Rating:  0 % with 0 votes
Disconnected my phone by mistake & have lied extensively about service coming. 4 days no phone. HORRIBLE service.Reported to BBB. STAY AWAY!...
Complaint comments Comments Complaint country United States Complaint category Products & Services

Primus Canada - Beyond Incompetent! Disconnected my phone!

Posted: 2011-07-03 by    Zagg35
Complaint Rating:  0 % with 0 votes
4 days without a phone with Primus. They have lied and backtracked to cover their incompetence. They disconnected me by mistake and now have jacked me around with fake service calls(had to *** work etc.)and still not fixed.

A Bell line tech called me and told me that they disconnected me and all they have to do is issue an inward order to connect. I have told them this 3 times now in emails and phone calls and still no service. Now, getting emails saying they are monitoring it and totally ignoring the real issue from Bell....
Complaint comments Comments Complaint country United States Complaint category Telecommunications

Primus Canada - WORST Telephone Service

Posted: 2011-03-21 by    Latina
Complaint Rating:  0 % with 0 votes
I decided to switch to Primus after receiving a promotional letter, BIG MISTAKE!

The line is full of static and is faint! I was unable to receive any inbound calls for 8 days and counting since I switched to them. Their technical support is atrocious and one of them was so arrogant, aggressive and hung up on me after telling me get the technical issue resolved myself!!! The nerve of these people!

They do not have the manpower to send technicians over to your home like Rogers or Bell so they constantly try to delay the whole process in order to avoid sending technicians...
Complaint comments Comments Complaint country United States Complaint category Telecommunications

Primus Canada - Claims to not receive returned modem

Posted: 2011-02-11 by    Vork
Complaint Rating:  100 % with 1 votes
I've returned modems to Primus twice and each time they claim they have not received it and billed me almost $100. The return label they send you has no tracking or signature upon receipt so you cannot prove that they received it. I was told by the postal clerk that other ISPs such as Bell do provide labels with tracking so you can prove it was sent. Primus knows that if you use their shipping label you have no proof of receipt so this must be a good revenue stream for them. The last one I returned was in November 2010 and it wasn't until I cancelled service with them in late January 2011...
Complaint comments Comments Complaint country Canada Complaint category Products & Services

Primus Canada - Ontario - Preauthorized Payments

Posted: 2011-02-06 by    Primus will rip you off
Complaint Rating:  100 % with 1 votes
NEVER SIGN UP FOR PREAUTHORIZED PAYMENTS TO YOUR VISA ACCOUNT! I cancelled my PRIMUS Home Phone and returned my modem by Canada Post. (Primus sent me the Canada Post postage) Canada Post did not deliver the modem and Primus has charged me $112.00 for the modem. Since this is charged to my Visa, I called Visa to reverse it and VISA REFUSED. I have to provide proof of delivery before VISA will reverse the charge. Canada Post is looking for the modem. If I was not on preauthorized payment I would not be forced to pay for Canada Post's mistake! To add insult to injury when I have called the Visa...
Complaint comments Comments Complaint country Canada, Ontario Complaint category Banks

Primus Canada - Extra hidden fees

Posted: 2011-01-24 by    Kya1101
Complaint Rating:  0 % with 0 votes
As discussed on phone with Supervisor on Dec 14, 2010 termination fee was waived. Modem is being mailed back paid by customer. Representative agreed to no termination as account was cancelled within 30 days of start of service. There is a cancellation fee of $75 on billing. They charged for 2 month of service not one.

It took over 3 weeks for service to begin. We were moving at end of December and there was a "move" fee. A fee for mailing back the modem. A fee for cancelling. A fee for a paper bill. A fee for UPGRADING services-we wanted to be broadband not local and rep...
Complaint comments Comments Complaint country Canada Complaint category Telecommunications

Primus Canada - Bad product and no refunds

Posted:    jantien
Complaint Rating:  0 % with 0 votes
In July of 2010 we decided to go with Primus for our telephone service. What a mistake. Over the phone they assured us that with a modem they could deliver a good and efficient phone service. We tried this out for about two weeks . When we dialed we got wrong numbers or a voice telling us that long distance applied, which was not true. Also we couldn't use the telephone numbers we had stored in memory as that would for sure give us the wrong connections. We were told we had to dial slowly. That too gave problems. After two weeks, on Aug. 3d, we cancelled our service.
We sent the modem...
Complaint comments Comments Complaint country Canada Complaint category Landline & Home Phone Providers

Primus Canada - Québec, Montreal - Very rude service

Posted:    Lalita Bharvani
Complaint Rating:  100 % with 1 votes
I telephoned Primus Canada whose customer I am for their triple value bundle. I've noticed they are never easy to get over the phone for any customer service. Today I got a male employee named Roger who was very rude and impatient and gave sometimes wrong information, then had an attitude if we asked him to repeat or clarifie something. Positively obnoxious attitude. You would do well to give better customer service or risk losing your clients....
Complaint comments Comments Complaint country Canada, Québec, Montreal Complaint category Mobile & Cell Phones

Primus Canada - Ontario - Totally Useless Company

Posted:    MMcKean
Complaint Rating:  0 % with 0 votes
I made the stupid error of trying to save money on my home phone and fell into the Primus Canada trap.
My horror story began in February of this year and is STILL ongoing.
Their "BELL" technician arrived to change my phone lines over from Rogers to Primus (little did I know they used Bell lines .. had my fill of Bell years ago). After spending 3/4 of an hour listening to the Bell technician tell me how HE could save me so much more money by switching my household over to satellite, Bell internet and Bell phone on a bundle, it turned out that he did NOT disconnect the Rogers...
Complaint comments Comments Complaint country Canada, Ontario Complaint category Landline & Home Phone Providers

Primus Canada - Ontario, Hamilton - service

Posted:    bad services
Complaint Rating:  100 % with 1 votes
I was with Primus Canada for a year and a half and there service was terrible. The company is not capable of helping with consumer complaints such as internet interuptions and phone static. They have too many technicians who dont have a clue what they are doing. The only time they try to help with your service if you threaten to terminate contract. I highly doubt will be around for a long time as they have no idea what to do when presented a problems by consumers. I wqould not recommend this service to my worst enemy....
Complaint comments Comments Complaint country Canada, Ontario, Hamilton Complaint category Products & Services

Primus Canada - Ontario, Hamilton - disconnect without warning

Posted:    conserned
Complaint Rating:  100 % with 1 votes
They disconnected my phone for 4 days without warning or phone calls while keeping 250.00 deposit in there account. Obviously the 250.00 deposit they collect from various costumers is just to make money on intersest otherwise they could have used it instead of disconnecting my land line without warning.Shame on you Primus I hope people will see this and learn about your illegal practice.
Thank God we have the internet to voice our complaints and let know other fellow Canadian about it ..Unlike the old days you can't just suck up peoples money the way you want knowing that we don't...
Complaint comments Comments Complaint country Canada, Ontario, Hamilton Complaint category Landline & Home Phone Providers

Primus Canada - Ontario - will not return over payment

Posted:    jljone
Complaint Rating:  100 % with 2 votes
I cancelled my internet and home phone service back in July after terrible internet service. I returned 2 modems to Primus as instructed. In September, they proceeded to remove 124.67 from my bank account to pay for the modem. I called them, they said - "oh yes, you did return the modems. sorry." My problem? They have still not returned the money. After several phone calls, I was told 2 - 4 months to get the money to me. "Be patient"..."It is policy..."

I am furious!! They will not let me speak to anyone above a Customer Service Supervisor. I feel trapped...
Complaint comments Comments Complaint country Canada, Ontario Complaint category Telecommunications

Primus Canada - Stay away from them

Posted:    RikD01
Complaint Rating:  100 % with 1 votes
Activated home phone service in October 08 via telephone call to Primus CSR. Never advised of any term committment requirement, never signed any term committment and never received any contract of service.

Requested and received calling cards but the cards were unsecure. If lost anyone could use them (no secret PIN) and Primus could not fix this.

We requested an unlimited Canada/US long distance plan for which we were billed $19.95 monthly. Started getting bills including the $19.95 for the LD plan 'Plus' charges for all long distance used in the month, as...
Complaint comments Comments Complaint country Canada Complaint category Telecommunications

Primus Canada - Ontario - bad services

Posted:    Maggies
Complaint Rating:  100 % with 2 votes
Just want to share my experience with everybody with Primus Canada services in Canada...
I supposed to switch my home phone service from Rogers Wireless to Primus Canada on Aug 28, 2009. I supposed to have someone come to install the home phone on that day but the waiting time from 8:00a.m. to 5:00p.m. but finally no body show up then I called to Primus Canada on Monday Aug 31, 2009 to clarifly. Ann ( from Primus's saled rep) said they came already but nobody there. I was so angry already the first I'll been waiting for whole day but no one come (why they don't call me whatever)....
Complaint comments Comments Complaint country Canada, Ontario Complaint category Telecommunications

Primus Canada - Unauthorized billing

Posted:    XoX
Complaint Rating:  100 % with 1 votes
Hey, I've been getting bills for long distance service from Primus when I never even signed up for their service.

When I got the first bill, I phoned them right away and said that I had never signed up with them. His response, "Yes, you did." After further "No I didn'ts and Yes you dids" I said to offer me proof that I had ever signed up with them. He said that I had agreed on the phone, so I asked him to find such a recording as they record all such phone transactions and told him I'd wait.

After a few minutes he came back and said...
Complaint comments Comments Complaint country United States Complaint category Unauthorized Charges

Primus Canada - Fraud

Posted:    Ben
Complaint Rating:  100 % with 1 votes
Primus Canada sent me an invoice for 12.05 which I paid for long distance that where suppositly made in July and August of 2008.After numerous phone call to Primus Canada in February of 2009, they said they would reimburse me the amount of 12.05 which have still not been received. Again other phone call where made in april and promises of reimbursement where made to no avail.

These long distance where not made as I have not used primus for at least 2 years and furthermore I was on vacation during these two months in 2008. It is not so much for the money, it's a matter of principale,...
Complaint comments Comments Complaint country Canada Complaint category Products & Services

Primus Canada - Québec - criminal harrassment

Posted:    viking
Complaint Rating:  33 % with 6 votes
In July of 2008 I signed up for phone/internet service from Primus Canada. They called back on the day of installation and told me they had been backlogged and could not give us service for 35 business days. This is unacceptable to I cancelled the service. I never had a day of service from the company, they have since sent me bills every month up to the present day. I have spent over 20 hours on the phone on hold and with 'customer service' agents ( though I use the term loosely ) cancelling and re-cancelling the services. I have confirmation numbers and emails from Primus. Finally the...
Complaint comments Comments Complaint country Canada, Québec Complaint category Telecommunications

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