I looked on their website I had signed up for sometime back and can not find a link to cancel my account. Their information is that there is a link found by clicking on "MY HOME", except there is no such link. BOGUS website - Bad business - Beware
I signed up for the one time use option, which was advertised as costing .95. What they do not tell you is that if you do not cancel within 3 days, you are automatically transitioned to the monthly subscription option, which is a non-refundable cost of $24.95. When you call to attempt to resolve the issue, the representatives are rude, and unhelpful. They are obviously prepared for complaints regarding the unexpected charges, I asked to speak to a supervisor, I was transferred to a voicemail, and received a form email response telling me that I could not be provided with a refund. Their business practices are obviously deceptive and unethical
I issues and provided my credit card for a one time search for $.99. There were options to sign up for monthly subscriptions but I was careful not to. The website indicated that the $.99 was for a three day search. Well, come to find out that unless I specifically cancel within the three days they upgrade your account automatically to the monthly subscriptions for $24.95. Very misleading! When I called to cancelled the lady said they would refund only one month (by now they had charged my account three months of charges). I asked how they felt this was good business. She explained I was sent...
They tell you that it is UNLIMITED service. I run a real estate business and need address verification on multiple leads. In two weeks time they flagged my account four times and I had to wait 24-48 hours before I could use it again. Unlimited is not unlimited in their eyes. When I called to complain to a supervisor she offered to cancel me instead of fixing the problem. Horrible customer service!
Let me begin by saying that good customer service is a LOST art. Believe me when I say I know what customer service should be like because I worked it for eight years. I now own my own real estate business and the people you serve is the source of EVERY penny you have. Without your customers you have no business.
A couple of weeks ago I decided to try out your company. I was flagged 4 times from then until today. I do ALOT of searches but you advertised that it was UNLIMITED. That means that I should be able to look up UNLIMITED amount of information. I have marketing deadlines and need to...
I would like to place a complaint about PeopleFinders.com for violating my privacy and my personal information. I asked repeatedly to be removed from their database but yet the information remains there. They asked me to send a letter with the removal request. I sent two letters, number of e-mails and a phone call.
They require a letter from the individual to be removed from their database just to inconvenience people and deter them from removing information. But even if you send a letter they don’t remove the information. I don’t think this is even legal.
I HAD ORDERED A 95 CENT PURCHASE TO LOCATE SOMEONE AND AFTER RECEIVING MY CREDIT CARD STATEMENT TODAY I'M SHOCKED TO SEE AN ADDITIONAL $24.95 CHARGE THAT I HADN'T AUTHORIZED. I CALLED THE COMPANY AND THEY HAD ADDITIONALLY CHARGED ME ANOTHER $24.95 JUST YESTERDAY. WHEN I TOLD THE RECEPTIONIST THAT THIS WAS BULL_ _ _ _ SHE SAID IF I USED THAT LANGUAGE AGAIN SHE WAS GOING TO HANG UP ON ME. I THEN TOLD HER THAT I WAS FULLY AWARE THAT THIS WASN'T HER DOING, THAT IT WAS THE COMPANIES POLICY, BUT BECAUSE SHE ANSWERED THE PHONE, SHE WAS THE ONE THAT I WAS VERBALLY GONNA SHOOT BULLET HOLES THROUGH.
POSITIVELY A BIG HUMUNGUS SCAM!!!
Give these people authorization for a $95 trial and BAM they got you. Once they have your card information they will begin processing monthly fees even though they did not get authorization to do so. The web site asks if you would like a full membership for 24.95 and even though you decline the invitation they will bill you anyway. Their hopes are that someone doesnt look that closly at their monthly statement and they will charge you forever. DONT BE A VICTIM LIKE I WAS. Stay away from them. its ashame because they do have a good service.
This company is quick to access your bank account even if you have asked that the account be cancelled within the time frame they offer. There seens to be very little recourse once this takes place. Their customer service reps are no help; they have a lot of "wiggle" room when it comes to you requesting your money back. DONOT USE THEIR SERVICES UNLESS YOU HAVE MONEY TO GIVE AWAY
As per your post on the Complaints Board, you make it sound like you care about your customers. " If you believe that you have been deceived or "scammed" by our organization, we definitely want to hear about it and reconcile the situation."
What you don't say is there is absolutely no way you are going to give any kind of refund under any circumstances. Your cleverly hidden opt out within 3 days or get billed a fee each month is deceptive and I sure has caught many unsuspecting customers. I am sure you have "heard about it" from thousands of people. I'm also sure you have not refunded...
THIS COMPANY OFFERS A 3-DAY FREE TRIAL OFFER WHICH I USED 1 TIME AND WAS NOT SATISFIED WITH THE RESULTS. I CALLED THEM THE SAME DAY I USED IT AND TOLD THEM ( IN PARTICULAR BRIAN) THAT I WASN'T INTERESTED IN USING THEM SO CANCEL ME OFF THEIR LIST. 6 DAYS LATER I GET A CHARGE OF 29.95 TAKEN OUT OF MY CHECKING ACCOUNT. I'VE NEVER RECEIVED ANY KIND OF SERVICE FOR THAT FEE AND DID NOT AUTHORIZE THAT TRANSACTION. I HAVE ORDERED A NEW ATM CARD AND FILLED OUT A FRAUD COMPLAINT AGAINST THEM. I WANT MY MONEY PUT BACK INTO MY ACCOUNT. THEY HAVE SO MANY DIFFERENT PHONE NUMBERS AND GO UNDER SO...
This company lures customers in by offering cheap online "people searches" for $1.95. What they don't tell you is that regardless of whether you choose a recurring membership or not, they'll bill you $24.95 anyway. Customer service is VERY RUDE and tell you they don't offer refunds. They sell all of your personal information as well. The credit card companies must deal with these scammers a lot because thankfully they reversed that charge at my request. This happened twice. STAY AWAY FROM THIS SITE. I am going to report them to the Better Business Bureau. I'd like to see enough people get together and make a complaint to the Federal Trade Commission as well as Attorney General in their area.
This is terrible. This just happened to me (within in the last 20 minutes). A week ago, I had to fight the same battle with a company called peoplefinders.com, a company that I have already reported to the BBB. My operator refused to tell me where they were located or the President's name.
Here are the direct numbers to the very unhelpful bunch at peoplefinders.com
My information was also given out to SAVINGSACE and HOMESAVINGSMA where I was charged 16.95 each and I never had been to their websites.
angie 800-718-8997 #5126
supervisor jennifer 916-733-6127
While searching for a friend's phone number, a link referred me to peoplefinders.com for the phone number. After clicking on the link, there were options to sign up for a membership service to obtain the information. The monthly membership seemed like the best deal ($9.95 ...regular price $19.95 with a $10 cash-back offer). But after I signed up, I found that peoplefinders did not have the person's name or phone number in their database. Further, I was not able to access peoplefinders to complete additional searches because screen popups kept telling me that I needed to purchase a...
I did a reverse phone lookup on line with peoplefinders.com to look for a stolen bicycle.
The peoplefinders set up an account using the credit card information I gave for the 99 cent cost of the original search.
They have fraudulently withdrawn 24.95 from my account across state lines, on 3/17 and 4/19/2010.
I called to ask for a refund and they said their policy is not to give refunds. Please help.
SAVINGSACE gets personal and credit card information from PEOPLEFINDERS.COM.
They do not mention any of this, they do not provide the information promised, and the next thing you know, SAVINGSACE.COM has all your information and you are a member and they will take money until you stop them.
PEOPLEFINDERS.COM is the real criminal entity in my case.
But criminals they are, both companies
I first needed a phone for a lady who I needed to settle a civil court case with. After paying for the service they provided a few numbers none of which were correct. I also was in need to do some other checks on employees of mine and decided that it might be worth giving them another chance and really put them to the test. I purchased a membership as well as a bankground check on myself. Of course you have to give them your name and address when you set up your account. Well after spending $39.95 for a "comprehensive background check" on myself guess what they gave me as my report. My name...
I was trying to use my credit card to order services for $39.95. The screen told me the billing zip code was not correct. I entered the correct zip code and the screen said the wrong zip code was still entered. I had no idea that the process went through six different times. I have not yet gotten through to company to cancel this transaction. Please assist.
I needed quick detailed information about a person that I was about to use for a specific purpose.
I needed to look at their background information all the way down to marriages and divorces.
No where on the internet information that I purchased from ever told me during the signup
process to the very end that only a handful of states are covered under this type of information.
I complained in detail to PeopleFinders.com and they could only say that they were sorry, that I should
have know. They volunteered to refund $10.00 of the $55.00 spent to get the information.
It should be a criminal act that...
Used them twice for two different names. First search came up with name only no address or phone number. Second name came up with four addresses and phone numbers, all were out of date at least six years.
Here is their response when I requested a refund:
Most of the products on the Site come with a limited guarantee. This means that if your search does not return any results, we will provide you with another search, at no additional cost to you. The service is provided "as is." You are paying for us to conduct a search on your behalf, not to return any particular result. Information is often...