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Overstock.com Complaints & Reviews

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Overstock.com - Bad merchandise

Posted: 2014-05-22 by    Rick in FL
Complaint Rating:  0 % with 0 votes
Beware if ordering from Overstock.com. They took 6 weeks to deliver the merchandise, then substituted a cheaper item. Because it took 6 weeks to arrive, the price guarantee Overstock.com offers did not apply. After 30 minutes dealing with the on-line rep, he informed me that all the company would do is offer a $15 credit towards my next order. The $15 doesn't even cover the price difference between what I paid for and what I was sent, let alone the aggravation. Nor would they offer to pay for the return of the items that were sent that weren't what I ordered. A $15 credit! Like I would...
Complaint comments Comments Complaint country United States Complaint category E-Shopping

Overstock.com - Virginia - Shipping restrictions

Posted: 2013-02-09 by    Sherry Bowdin-Quimby
Complaint Rating:  0 % with 2 votes
I am a DoD employee who is about to deploy to Afghanistan. I have been told that the mattresses in Afghanistan are old and will not be replaced because of fiscal constraints and our planned draw down. I went on Overstock.com to try to order a mattress pad to solve the problem. I will be working 13.5 hours daily on a normal day, and will work every day for my 6 month deployment. I spent lots of time researching the products and found exactly what I wanted. I then filled out the order form only to get an error, explaining that that item could not be shipped to my address. I went on to the APO (military...
Complaint comments Comments Complaint country United States, Virginia Complaint category E-Shopping

Overstock.com - Be wary of their lies

Posted: 2013-01-14 by    Sakunane
Complaint Rating:  0 % with 0 votes
I've never been more disappointed with a company ever. Long story short, I requested a price match on their OWN website. The product was listed at two different prices one Canadian and one American. That's fine. However, the difference was significant given the current currency rates. That being said, I contacted customer service who said that they would cover the difference once the order was placed. Got the invoice and it was the original price. I had spoken to two customer service representatives during the transaction and they both said there would be no problem (I kept a copy of the...
Complaint comments Comments Complaint country United States Complaint category Internet Services

Overstock.com - California - Shipping

Posted: 2012-11-28 by    cmoard
Complaint Rating:  0 % with 0 votes
I ordered an 8' x 10' area rug from Overstock on 11/19/2012. I received shipping conformation on Thue 21st. When I noticed on Thue 26Thu Thuat noThuing seemed to be happening I called Fed Ex who stated Thuey never had possession of the rug. I called Overstock and explained Thuat I no longer wanted Thue item unless Thuey could use expedited shipping. I was assured Thuat I would receive expedited shipping or a refund. Turns out Thuat was just lip service to get me off Thue phone and Thuey shipped it later Thuat day FedEx ground. I will never shop Thuem again after my experience and reading...
Complaint comments Comments Complaint country United States, California Complaint category E-Shopping

Overstock.com - I don't get excited over 7% discounts

Posted: 2012-11-05 by    Aweer
Complaint Rating:  0 % with 0 votes
Several years ago Overstock was a great way to shop- they actually had good discounts. That is not the case anymore- I don't get excited over 7% discounts. I shop elsewhere....
Complaint comments Comments Complaint country United States Complaint category E-Shopping

Overstock.com - California - Delivery - Where is my shipment?

Posted: 2012-10-15 by    eldercarexprt
Complaint Rating:  0 % with 0 votes
Recently I ordered a light fixture from Overstock.com and paid for expedited shipping to insure getting it in 2 business days. When I called at the end of the 2nd business day I learned my order was shipped and attempted to be delivered to the incorrect address. Overstock's response appeared genuine at the time and guaranteed a replacement light fixture was being sent out overnight and guaranteed it would be delivered in 2 days. Guess what? did not happen either. They really dropped the ball on this one and it seems there is no one who is accountable for not following through with the promises.
Complaint comments Comments Complaint country United States, California Complaint category Wedding Services

Overstock.com - They never posted the review and never came through with the free shipping

Posted: 2012-08-21 by    Tolbek
Complaint Rating:  0 % with 0 votes
I purchased a leather headboard. I'm a very comparative shopper and was a bit nervous. The reviews seemed good so I placed the order. Well it was impossible to attach to the bed frame, one leg screw was bad and mashed the threads to attach to the base of the headboard witch was also drilled in crooked. Overstock asked me to review purchase for a free shipping- I did. They never posted the review and never came through with the free shipping. I waited several days and submitted the review - again- again they would not post the review. I was very respectful in the description btw. NOW YOU KNOW...
Complaint comments Comments Complaint country United States Complaint category E-Shopping

Overstock.com - Received Damaged Furniture

Posted: 2012-08-06 by    HoldThemAccountable
Complaint Rating:  0 % with 0 votes
I purchased two (2) full size platform beds and two (2) full size Serta Memory Foam mattresses from Overstock.com. Both beds arrived with defects. A panel on the first bed and a side rail on the second bed was damaged and we can't use the center support rail for either bed because the holes don't match up with the slat system the support rail is suppose to be screwed to. The boxes that the two (2) damaged pieces were in were also damaged.

I talked to two (2) Customer Service Reps regarding the defective furniture and all I kept getting was "give us the UPS tracking...
Complaint comments Comments Complaint country United States Complaint category Furniture

Overstock.com - California - Stating procuct is "Made in USA" when it's made in China

Posted: 2012-07-22 by    mappolice
Complaint Rating:  50 % with 2 votes
Recently I saw merchandise at the following on Overstock.Com page shown below. The merchandise ( first 6 items on this page ) stated they were Made in USA and they even have a large Red, White and Blue Made in USA Flag on the product pages. They are actually Made in China. There are internet shoppers that search strictly for Made in USA merchandise now to cater to American companies and workers. They also state that they ship these items from their warehouse and they are actually drop shipped from the distributor. Overstock needs to be honest with their advertising.

http://www.overstock.com/search?keywords=made+in+usa+vanity&taxonomy=&SearchType=Header...
Complaint comments Comments Complaint country United States, California Complaint category Furniture

Overstock.com - California, Menlo Park - Got the run around re: defective merchandise not returnable

Posted: 2012-06-14 by    Elizabeth in Menlo Park
Complaint Rating:  100 % with 1 votes
I purchased an expensive Simmons bed from Overstock.com, within a few months a bad sag started happening. Well, not being too pro-active I contacted Overstock 8 months later, they sent me to Simmons, Simmons had me fill out this huge form, including bill of sale, etc. and sent me a letter two weeks later that I had to 'contact the retailer.' I contacted Overstock and they said they had to contact the 'warehouse' who had to contact Simmons to say I got the mattress from them in order to proceed under warranty. I filed a warranty complaint with Simmons and they assigned it to a...
Complaint comments Comments Complaint country United States, California, Menlo Park Complaint category Mattresses

Overstock.com - purchase of item

Posted: 2012-05-26 by    ewww!
Complaint Rating:  0 % with 0 votes
I purchased a diamond set of earings $700. I received an empty parcel. The parcel had not been tampered with, it was sealed appropriately, there was just nothing inside. An empty carton. My invoice was attached to the outside. Upon contacting overstock several times- I have repeatedly been told they are investigating the issue. DO NOT BUY GOODS FROM THIS COMPANY. SCAM! BEWARE OF ALL ON-LINE PURCHASES....
Complaint comments Comments Complaint country United States Complaint category Jewelry & Watches

Overstock.com - Offer but don't have

Posted: 2012-05-25 by    wardm13
Complaint Rating:  0 % with 0 votes
I received a broadcast promoting Memorial Day special offers..I found a computer and was about to purchase it when I noticed the title description and product description were different. The offered a 800 MHz device and the product description offered a 1.3 GHz device. Instead of purchasing, I contacted their customer support group to ask them which description was correct..I was told they didn't know but would contact the warehouse and that may take 2 business days..This was the Friday of the holiday weekend so it could be the following Wednesday before I may get a response. I ask if they...
Complaint comments Comments Complaint country United States Complaint category Laptops / Notebooks

Overstock.com - One of the worst online shopping experiences I’ve ever had

Posted: 2012-05-08 by    Overale
Complaint Rating:  100 % with 1 votes
I placed an order on the morning of Friday 12/16. I followed up on my order on Tuesday 12/20 because the status online said “PROCESSING”. I was told by a customer service rep that it would be shipped the next day and I would receive my order no later than 12/23 (it was being shipped from a warehouse less than 100 miles from my home). I checked the status again today, 12/22 and the status had not changed. I called and reached another customer service rep. She said that she would contact the warehouse and call me back 20 minutes later.

I called the customer service number...
Complaint comments Comments Complaint country United States Complaint category E-Shopping

Overstock.com - Defective Furniture

Posted: 2012-02-08 by    SAS Camarillo
Complaint Rating:  100 % with 1 votes
Buyer beware of buying furniture (oversize items) from Overstock.com! I recommend that you never buy any furniture that you cannot return locally. When I first received the dining set, the table had large spots from a poor varnishing job. The company first tried to offer me some paint or extra varnish so I could try to cover it up. No amount of varnish would have fixed the obvious flaws. Overstock than agreed to ship me another table. Unfortunately after just 6 months, the table's veneer sides started peeling off. By just brushing against it, the veneer started breaking off leaving splinters...
Complaint comments Comments Complaint country United States Complaint category Furniture

Overstock.com - Bait and switch

Posted: 2011-12-19 by    Angry in NJ
Complaint Rating:  0 % with 0 votes
I wanted to buy a Cuisinart stainless steel cookware set from Overstock.com . There was a price of $ 249 with a red slash through it for the 17piece set. The ad said you had to put the item in your ‘cart’, then go to checkout to find out the sale price. I was outraged. (You should not have to go to checkout to find a ‘sale’ price or any price of an item.) I did go to the checkout location, just to see what they were up to…the price listed there was $249. I contacted their chat line (customer service). I said the posted indication of a ‘sale’ price listed...
Complaint comments Comments Complaint country United States Complaint category E-Shopping

Overstock.com - California, Brisbane - INTERNET SCAMMERS

Posted: 2011-10-11 by    LOCK34
Complaint Rating:  0 % with 0 votes
Do not buy from these crooks. I foolishly placed an order with these people. They sent me a completely different item from what I ordered. The item that they sent costs less than half of what I paid them for the correct item. I spoke to two very unhelpful people in their customer service department. They both refused to issue a return for the item. They are refusing to return my money too. Now I will have to fight them through my credit card company for their fraudulent business practices. Stay away from these crooks."...
Complaint comments Comments Complaint country United States, California, Brisbane Complaint category Department Stores

Overstock.com - Poor Customer Service

Posted: 2011-09-26 by    geiskn
Complaint Rating:  100 % with 1 votes
I ordered an item & noticed right away that the tracking was showing it as being shipped to the wrong state. Brought this to their attention. They did nothing to check into it, just assured me it was a tracking number issue (which it was not). So, I had to wait on this thing to be mailed across the country to the wrong state before they would listen to me & now have to wait another week for them to send a replacement. Turns out they typed my zip code wrong. Had they listened to me & corrected the problem right away, I wouldn't be waiting almost 20 days for my item....
Complaint comments Comments Complaint country United States Complaint category Online Scams

Overstock.com - Georgia - HELD FUNDS FOR ORDER CANCELLED

Posted: 2011-09-20 by    consumer-watchdog-xtraordinaire
Complaint Rating:  0 % with 0 votes
I cancelled an order on a rug that I placed IMMEDIATELY after I had placed the order. When I received the confirmation that the order had been cancelled, I thought nothing of it until I realized that they drafted the money out of my account anyways. No problem. I understand. What I don't understand is why it's been a week and they still have not returned my money. I have called their customer support and every time I get the runaround..."oh let me make a note of it...I will have to get our support team to contact you back at such-and-such time...lies, lies, lies. I still haven't...
Complaint comments Comments Complaint country United States, Georgia Complaint category Home & Garden

Overstock.com - I've never had an order from Overstock that was not entirely screwed up

Posted: 2011-09-19 by    Gelifane
Complaint Rating:  0 % with 0 votes
I've never had an order from Overstock that was not entirely screwed up. First I ordered a leather upholstered king-sized bed. It took 2.5 months to arrive; I was expecting about 5 weeks based on the website. it had a nick in the corner, and i was told I would have to pay freight to return it, then they would credit my account up to $25 (my estimates were $125 shipping, a $100 loss for me.)

I ordered three rugs. four weeks later I was told one was out of stock. the other two arrived, but were the wrong color. The CS rep initially tried to tell me this is what I ordered, then...
Complaint comments Comments Complaint country United States Complaint category E-Shopping

Overstock.com - Sends defective product

Posted: 2011-09-07 by    russianman
Complaint Rating:  100 % with 1 votes
I purchased an IBM laptop from Overstock .com. Computer was received without any operating system whatsoever. I complained, they referred me to a nonworking number at IBM. I went back to overstock and demanded my money back. They did nothing.

As far as I am concerned, overstock.com defrauded me. The displayed a

get lost attitude. I had to purchase an operating system, which made the price of the lap top increase to where it didn't pay to buy it from overstock.com

MY ADVICE: CONSUMERS SHOULD STAY AWAY FROM OVERSTOCK.COM AND LEARN FROM MY EXPERIENCE....
Complaint comments Comments Complaint country United States Complaint category Online Scams

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