NYC Housing Authority [NYCHA]
reviews and complaints

I had been calling since Tuesday I waited Two hours until 5 pm and no one picked up.

Yesterday I Im called again all day every hour been on hold waiting and no one is picked up ..its ridiculous !

it is important that I speak to someone regarding an interim change that applied and can not go through with it ,So I want to cancel it ,so it don’t affect my voucher as per the letter I received

So Today I called again after waiting two hour and half someone finally answered the phone I explained to her the situation she said its not going to affect my voucher if I don’t want do the interim change not to do it” . Then she started to be very rude and aggressive to me ,because I told her what the letter says if I don’t submit the requirements needed.. smh

Aside what I had to go through to speak to someone this lady had the nerves to speak to me so rudely and unprofessional when all I needed was a straight answer

Hi My name is Ms Singleton there was an apt.inspecton to take place 2-15-24 However the inspection did not take due to the inspection man had the wrong apt.number he told me that he could not inspect the apt he has me down for 4B instead of 4A were I been living for years I been trying to slove this situration starting 3-6-24 also on 3-19-24 they sent me a letter in the mail i receive it on 3-22-24 stating that they stop payment to the landloard for the month of March as i have stated i have been to your office to take care if this due to miss information. However I hope that we can slove this siturarion i cannot be out on the streets and the landloerd needs to be paid i hope that this can be reslove without any other issues Thank you so much have a nice day

Since last year I have been submitting tickets to have my apartment inspected, as the paint is peeling, cracking, and falling off the walls throughout my apartment. My floors were tested and came bcak positive for lead. I have attempted numerpus times to contact my housing assistant and they tell me I have to wait for vendors. I would like immediate help with this situation. My tickets remain open, and some have been closed without explanation. Thank you. I can be reached at [protected]@hotmail.com

We reside on 13a, the tenant of 15a continues to leave his water running and flooding our apartment. This happened three times this year. We complained to NYCHA building management and they're afraid to take action.

Our furniture has been damaged personal belongings damaged electronic damaged. The water flows thru our floors. MOLD sets in and the smell of mildew fills the apartment.

The water running behind the walls can cause a fire if it comes in contact with live wires behind the wall or ceiling.

Construction around our building began before pandemic. Last 1.5 years they do nothing but scaffold is there and construction materials are in the open air. There are no construction workers around. It's difficult to go around the block to get parking lot.

A lot of homeless and addicted people are loitering around scaffold. There are a lot of garbage around it. People are picnicking and barbequing under scaffold in front of building.

Please finish this protracted construction.

My name is AL Bynum. I am a landlord and have been for over 15 yrs. I rent my 3-bedroom apt to a section 8 tenant. He is the worst. He decided to stop paying his portion of the rent and when I speak to people at the call center, they tell me that it is nothing that they can do which is unacceptable. You guys need to take care of the landlords better than what you do. Just because we own a house doesn't mean that we are rich. My brother is a real estate agent, and you should see the list of section 8 tenants that he has, and nobody wants to take then because you guys are unfair, and you help the tenants screw us landlords over. It's very sad. If you guys were to reach out to me. I have a ton of ideas that would make section 8 better and it would work out for the tenant as well as the landlord. my email is [protected]@gmail.com

This morning my toilet was removed to build my bathroom wall. The work finished around 3pm it's now 6:40pm and someone was supposed to come back and reinstall my toilet. No one came to install my toilet. I have a house full of kids and we can't use our toilet. I've never seen such horrible service from this Super who is suppose to oversee her workers and make sure the jobs are done.

[edited]

Apt # 3A

The oldest son and his friends sit in the hallway of the building every single day and night smoking weed and drinking alcohol. They also make a mess in the building leaving cups and weed paraphernalia strewed all over the steps and ground of the hallway every single night it is the same thing. The family knows what is going on and does nothing to stop it. This family is a menace to the entire building.

Hello, my name is Miguel Vasquez & I am concerned over the fact that It’s been 14 months (April 2022) since I signed a lease & pay 2 months payments for an 2-room apt at the “White Houses” managed by Wilson Consolidation. My cases numbers are described within. There’s been much communication via by e-mail & phone to follow up on status as to when I can move in. The many calls to Wilson Consolidation has been a waste because the answer is always the same: “someone will call you when apt is ready…” Now today, June 22nd, I was told they have no record of payments made. I have the receipts and other as proof. I am requesting that an investigation be opened to this matter. Where does my apt stands, where did the payments go to? It’s been 14 months that I am waiting. I am homeless. Please help. I paid & did all the right procedures. Again, I need the attention to this matter.

I have given section 8 several phone calls at all hours and no one answers the phone . Today I literally stayed on hold 4 hours and 37 minutes for them to answer the phone and then hung up on me . This is non sense you can’t get any help from anyone at customer service because one doesn’t know anything and the others transfer you to people who know nothing . I put in a portability request and have yet to hear anything hence me calling them and staying on hold for 4 hours . Someone needs to assist with this customer service non sense !

I have been living in ovean village for ten years and since moving here we have been living with rats and roaches, I literally have to go court and complained about the condition and they move me to another apartment where its worsen im living in especially for my children who are astmatic since birth, I went to the kitchen to cook breakfast for them and while standing at the counter a rat came out the cupboard and jump rite onto my face I started scream because im scared of them he then run bck under the microwave and bck into the cupboard its disgusting im tired of living like this they dnt care about us none at all I need help please! ive been crying out gor help for ten yrs and no one is helping me why why why there eating away my food [censored]ting on my clothes in my chester drawers living i. The clothes is not good why no one can understand that whyyyyyyyyy jesus christ man jesus christ! I here in the apartment is like there nest these management office do not care zero im f pissed now the government paying rent to these wicked and covishous no heart slumlord for people to live like this come on now jesus christ! my nxt step now is the nees channel u will see c&c management you are going down they own alot of buildings even in the city and I knw the city buildings are not nasty like this one here in far rockaway, we are treated unfairly why because were black 😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡 someone needs to help us now asap or else

I informed Section 8 in March that my lease expires on May 1st, 2023, I found a new place in April and submitted the information, I've been out of work since July 8th, 2022 and I'm on Public Assistance and have given them End of work letters and a Budget letter. They wait to the end of April to ask for the same information and I'm on the brink of being homeless, My lease expired, I have a place, I've tried to call the center to no avail, I'm desperate, please help 🙏.

Darryl Carr

[protected]@gmail.com

Voucher # 0590054.

At 340 Dumont Avenue, Brooklyn, NY 11212. The Intercom on the building entrance does not work, giving error messages when you try to call your unit for entry; locking out many tenant especially in dangerous times such as night. Many times in the winter intercom does not work. Other times you press intercom buttons and it has no respond or even get stuck.

The current Borough Administrator Lauren Antoine is a piece of work. She nitpicked every step I took, eavesdropped my conversations with other colleagues, and got very passive aggressive with me in person and on the phone when no one was around. Never sent me work emails with clear work directives, but instead called me multiple times including my personal cell phone without leaving voicemail. Frequently giving me the side-eye, and nitpicked my office kitchen. I was given a manual book that's more than 10 years old to read about NYCHA policies and shadowed a coworker who spoke Spanish most of the time for 2 days, then I was on my own. I got no support and no constructive directives from her, but she asked about every single detail of what I did and assumed I lied. I actually received a call from her telling me that I was telling the truth. She's a lunatic. I couldn't take it anymore and quit. She feigned innocence and said she didn't know about the program when she was the one who gave me all the details about the senior building at the beginning. Why is this person in a managerial position with 6 figure pay? Is this not corruption? What she cares about the most is hosting food party every month. NYCHA, shame on you.

Impossible to get through for a call. You can call at 8:00 exactly and can't get through. You can't go the office without an appointment and appointments are only for submitting paperwork. If you recieve a call, the phone will hangup as soon as you pick up. It can be the first ring. I feel I'm about to lose my section 8. Lock out of annual recertification

Please note: a material issue of fact, is that I was approved and selected for a two-bedroom apartment at Robert Fulton houses in 2001; twenty-one years ago. By New York City housing authority's same tenant selection; under a "class action suit". I was not given that choice at all. I was placed in a one-bedroom, which I continue to reside in, as of this date. (Jan, 22, 2023).
So, please explain to me why a waiting list annual canvass case #62756, after 21 years, is being offered to me now?

Another material issue of fact is that (tsap} tenant selection and assignment plan is designed to ensue the housing authority processes applications and transfer requests in a "fair" and "objective" manner in accordance with applicable federal law and regulations. None of this was ever afforded to me at Robert Fulton houses (21) twenty-one years ago.

PS tell me and show me, what should I do now?
Thank you,
Elaine Williams

I live in nycha housing in queens with my legally blind mother and we have been having the leak in the bathroom issue from july 31 this year till today. I have been to the management office 4 times pleading with them to do something. I went down there monday and ms mathews told me the super was coming we waited all day never showed up at all they came the next day and gave us excuse after excuse. Housing sometimes doesnt even show up and if they do they go upstairs to 2c and flush the toilet and come back and say theres no leak and close the ticket the nect day it leaks again. I have a leak right now and my mother and I heard the toilet above sound like its clogged so we know its coming from them. They came down stairs trying to argue because we called the cops and the fire department to make sure there wouldnt be a fire and that was a problem. All of this would be avoided if they would just work with us to get this simple request fixed we never had any issues till they moved in upstairs. Housing only cares about you paying rent they could care less about your safety and thats against the rules what if I slipped or my mom got hurt because of their lack of compassion and understanding plesse help us I have attached pictures of the tickets and water ant the pipe above us

Hello,

My name is Ashley Spears and I applied to NYCHA in 2017. I currently work for NYC Department of Education and I have a 2 year old daughter that has been in and out of the hospital. I currently reside at a shelter (Woodruff Residence) in Brooklyn, NY. I interviewed with NYCHA in October, became certified and picked for Seth Low Houses. I also passed a criminal background check. The final step is to get an apartment. I have not heard anything from NYCHA and I live in a shelter that is now overrun with migrants and other residents. I have been waiting for years for an apartment to get out of the shelter with no success. Is it possible for someone to help me get answers? I truly am desperate for help.

My NYCHA case number is [protected]. I am desperate for help. thank you.