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Nationstar Mortgage Complaints & Reviews

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Nationstar Mortgage - Texas, Dallas - withholding escrow surplus owed

Posted: 2015-08-07 by    Summer Baca
Complaint Rating:  100 % with 2 votes
This company has overcharged us in our escrow account and we were told that they could not adjust the overpayment during the time we were going through bankruptcy. Therefore, we had no choice but to continue overpaying our payments for 5 years, which eventually caused us to fall behind on our mortgage payments. After our bankruptcy was discharged we asked for the escrow surplus to be refunded to us, but because we were now not current on our mortgage payments we were told we must be current in order for them to release the refund. We asked (begged) them to just use the surplus amount to bring our...

Nationstar Mortgage - egregiously bad customer service

Posted: 2015-07-15 by    miss elizabeth123
Complaint Rating:  0 % with 0 votes
Nationstar Mortgage does not deserve the star in its name!! Each time you call customer service, you are put on a long hold time - my experience - up to 44 minutes!!. Like so many others, my mortgage was sold to this lousy company! Nationstar began collecting escrow funds for my P & I only account. After much battling with them and speaking with several people in different departments ( since you're told, "that's not my dep't, you need to speak with so and so...", I finally got the problem resolved from them in writing indicating I only pay principal and interest.

Nationstar Mortgage - New Jersey, Cherry Hill - Won't Send Me My Money

Posted: 2015-07-01 by    John Maresca
Complaint Rating:  100 % with 1 votes
My mortgage was sold to Nationstar by Bank of America. I immediately looked up the company and saw reviews of how terrible their service, customer support, and website was. I also saw the lawsuits brought upon Nationstar. I immediately refinanced with Quicken. My mortgage was paid off a month ago and they won't send my large escrow check to me. They're sitting on it probably to make interest off of it. I was given conflicting information from different customer support people about my check being sent, not being sent, dates the money cleared, etc. That's when I could get through to...

Nationstar Mortgage - Alabama, Oxford - Bad Customer Service/Fees

Posted: 2015-06-09 by    lbanton
Complaint Rating:  100 % with 2 votes
This is the worse mortgage company ever!!! When you try to get a hold of them, you are talking with people in a different country who hardly speak english and/or never get your requests correct! You are on hold for hours and when you request to speak with someone one in the US, you are on hold once again for hours! When the problem is from the mortgage company and you try to correct it, they charge you fees for everything even though it is not your fault but the mortgage company! I would never ever recommend this mortgage company to anyone. I ended up with this mortgage company when my mortgage...

Nationstar Mortgage - Lender placed coverage, failure to notify

Posted: 2015-06-09 by    CherylBowles1217
Complaint Rating:  0 % with 0 votes
I own a 1982 Doublewide home, in the country. Since the 2004 Storm season, insurance in Central Florida has been difficult to obtain, Springleaf Financial was our mortgagee for many years, they carried the Hazard Policy, but each year, well in advance, we received the notice of the new policy, and how our monthy payment would be affected. Nationstar purchased our Mortgage in the summer of 2014. In October, 2014, our payment dropped, as it always did to $456/ month. In January, we began to look for the notice of the new Hazard policy. in February, we called them on the phone and asked about it. We...

Nationstar Mortgage - misapplied payments/bs legal fees/horrendous customer service

Posted: 2015-05-26 by    jengavjas
Complaint Rating:  100 % with 2 votes
I have been dealing with this bank for a couple of years and it is been the worst experience ever! They have refused to speak to me even though I'm listed to be able to speak to them. They refused to make any phone calls back and my "dedicated loan specialist" has never once called me back After numerous messages and emails. They are now claiming they did not receive a cashiers check ($3300!) and a charging me almost $700 a month in legal fees. Service reps are rude and not very bright. Ask me one more time if I want to re fi to a higher rate bc YOU didn't process the payment??!! I'm...

Nationstar Mortgage - Fees for payments

Posted: 2015-05-19 by    Tiffany Husar
Complaint Rating:  100 % with 1 votes
My loan originated with USAA who then contracted with a 3rd party servicer. At the time, it was with GMAC. GMAC went bankrupt and my loan servicing was sold to Ocwen. As of April 16th, my servicing was sold to Nationstar. Now, I can't pay every two weeks unless I pay a fee. I can pay online for free only until the 9th of the month. I can't do automatic payments for every two weeks without going on their Equity Accelorator program...which costs money. I could pay by check, but then I would run the risk of a check getting lost in the mail or Nationstar claiming they never received it. I...

Nationstar Mortgage - applying payments

Posted: 2015-05-07 by    tmbowyer
Complaint Rating:  0 % with 0 votes
First my loan was sold to nationstar in September. I never had a problem until now. I'm military and split my payments up by my pay period. I always send the last amount on the 13th or 14th so I don't have any late fees. I noticed they said I owed more, I called they said they applied March partial payment to the principles. I asked for a correction. Called back today and said it was denied wth. How can you tell me today that my all the other times was good. All they did was put it in suspension until the rest of the funds come in. So I asked them again to correct it if not, I will fork...

Nationstar Mortgage - cant contact

Posted: 2015-05-06 by    T Kay
Complaint Rating:  0 % with 0 votes
it is incredibly difficult to talk with anyone at this company. TYou will be put on hold for 15 mins and then told to call another number and be put on hold for another 15 mins. Someone finally answers and asks to put you on hold. They use the automated system they have to bombard you with a flood of calls if they dont get the mortgaqge payment within 4 days after its due date. Ypu cannot stop this, and you cannot speak with anyone. Try to avoid this comapny. Service is horrible!!...

Nationstar Mortgage - MORTGAGE DISCREPANCY

Posted: 2015-04-28 by    V.Perez
Complaint Rating:  0 % with 0 votes
Nationstar bought my loan from my previous mortgage company. So I mailed my payment electronically through my bank to this new mortage co., and 27 days later I get a letter from them stating that they haven’t received my payment. I called to straighten out the error and find out if I had sent it to the wrong place, but the agent that I spoke with hardly spoke any English and just kept saying “um” every time she started a new sentence –which was pretty annoying. I asked her name and she completely ignored me until I asked it 3 times. I got tired of speaking with her because...

Nationstar Mortgage - Negligent

Posted: 2015-04-18 by    EvanH
Complaint Rating:  0 % with 0 votes
Nationstar's impound account consistently payed my property taxes two months late, one to two days before the late charge. Because the property taxes were past due, I had to pay them out of pocket for my refinance to get funded. Five weeks later they send my $2950.00 to the county, not to me.
If Nationstar would have checked with the county, Nationstar would have seen that the taxes were paid over a month earlier and still past the due date.
Refinance was needed due to Nationstar's refusal to remove the mortgage insurance, despite my meeting the required 78% debt to 22% equity...

Nationstar Mortgage - Forcing Foreclosure due to &Payments in Good Standing& and &Credit Score too HIgh&.

Posted: 2015-03-28 by    Dr. JBB
Complaint Rating:  100 % with 3 votes
I have been in the process for the Short Sale program since November of 2014. Nationstar assigned me a preferred agent in my area. We went through all the steps and then finally last week I received a letter dated March 3, 2015 that read:
Congratulations! You are eligible for the Short Sale program.
It further went on to add that "final approval for this program is contingent upon our review of the purchase contract".

I have had a purchase contract on this house since February, so it seemed that finally my sleepless nights and carrying two mortgages plus utilities...

Nationstar Mortgage - Refinance Fiasco

Posted: 2015-03-14 by    GA-REFI-Hell
Complaint Rating:  0 % with 0 votes
The worst experience ever dealing with a financial services company. My Loan Originator David Totty and Closing Coordinator Jane Speas were fine, even enjoyable, but both were embarrassed and equally frustrated with the process.

My loan was delayed multiple times (5) and 4 time changes alone on the closing day for multiple reasons; none having to do with me. With each delay it added more to my closing costs.

What should have been an exciting process turned into a terrible experience. I'd rather have a root canal.

I'm happy to express more,...

Nationstar Mortgage - Refusal to accept payment

Posted: 2015-02-19 by    Dtaylor17
Complaint Rating:  100 % with 2 votes
I own property in my name but the loan is in my sisters name. She and I signed an agreement that I could speak on the loan and forwarded it to Nationstar! Every month I make my payment they give me a hard time! They have accepted it up until this month. I ask for no information just to make the payment! The statement comes to my address at my other home! It appears they are trying to steal my property!...

Nationstar Mortgage - proven stolen paymeny

Posted: 2015-02-18 by    chachax2
Complaint Rating:  100 % with 2 votes
In October 2014 our mortgage owner changed their mortgage service agent to Nationstar. We did not receive the notice of change till the begining of November 2014.
The previous servicer forwarded our October payment to Nztionstar. Our paymernt for November 2014 which was made electronicly by our bank was received by the previous servicer and cleared. The previous servicer, Freedom Mortgage says they sent it to Nationstar which denies receipt. I have asked Nationstar to involve the mortgage owner but they have ignored all of my many questions and requests. I have provided bank proof that they...

Nationstar Mortgage - Not receiving a 1098 form for my taxes

Posted: 2015-02-18 by    Peter503
Complaint Rating:  0 % with 0 votes
I received a 1098 form giving me my interest paid and taxes paid and so on for tax purposes from Nationstar at the end of January, then about a week later they sent me a letter stating that the 1098 form they sent me had incorrect amounts on it and they would be sending me a new 1098 form for my taxes around February 7th. I have tried numerous time with phone calls to get a new 1098 with the proper amounts to do my taxes to no avail they said they would email with it and nothing in email or regular mail holding me up from doing my taxes. As you can see today's date is February 18th and no 1098...

Nationstar Mortgage - Extra fees Cannot Explain

Posted: 2014-12-09 by    atroy92
Complaint Rating:  0 % with 0 votes
My house went to foreclosure last year i got it out. Now I can not re finance because it is an upside down load.( i owe more that what it is worth). At the end of the year they tried to put the house back in foreclosure for 10 cents. Payment went up by 5 cents. I call and cleared that up. Now i got some legal fees, but now the legal fees keep going up little by little. when i call to ask about them I get no where but thats what you owe. the last answer before i came here was (" maybe you should call back and talk to another supervisor") then he hung up on me.that is what happens when I try to get...

Nationstar Mortgage - stealing my money

Posted: 2014-12-07 by    natohana
Complaint Rating:  100 % with 2 votes
My loan was switched over from Bank of America. There's nothing more frustrating than dealing with this bank. Every year they did a new escrow analysis of the property. They included homeowners insurance and flood insurance. I explained that the property was simply a parcel of land with no house. Weeks and months of getting the same letter from them which said they were going to charge my account if I didn't show insurance was bought. I dealt with the escrow dept., customer service dept. and got nowhere. It was escalated several times. They ended up adding it to my escrow and charging...

Nationstar Mortgage - Letters of pre-foreclosure

Posted: 2014-12-04 by    MorgenJ
Complaint Rating:  0 % with 0 votes
I was just sold to Nationstar Mortgage from my previous lender, I have made two payments with them when I received a notice of pre-foreclosure (letter). My payment is only $63.18 with a balance of $2500.00, they have given my 30 days to respond but for the past 2 weeks every phone number I can find for them including the letters sent goes to a dead line. How the hell can I contact them and see what is going on. I have multiple mortgages with properties I own and this is the worst mortgage company to deal with. I want to just pay them off, but I'm not sure I feel comfortable sending $2500.00...

Nationstar Mortgage - Faulty payoff

Posted: 2014-10-26 by    Wendy Shaw
Complaint Rating:  100 % with 2 votes
I paid my loan down to a balance of $2500. Nationstar sent me a payoff statement (not requested by me) so I decided it was a chance to get rid of them early. I wired the payoff amount their letter showed. They credited it to my account on 9/30/14 and then sent a bill saying I owed another payment of $770 (my Oct 1 payment). That's impossible since I had just sent the payoff. So I called saying their payoff had showed the escrow account being credited as part of the payoff, please fix. They assured me they would fix it. Then I got a notice I was delinquent on my acct (how could I be since the...

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