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Nationstar Mortgage Complaints & Reviews

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Nationstar Mortgage - Negligent

Posted: 2015-04-18 by    EvanH
Complaint Rating:  0 % with 0 votes
Nationstar's impound account consistently payed my property taxes two months late, one to two days before the late charge. Because the property taxes were past due, I had to pay them out of pocket for my refinance to get funded. Five weeks later they send my $2950.00 to the county, not to me.
If Nationstar would have checked with the county, Nationstar would have seen that the taxes were paid over a month earlier and still past the due date.
Refinance was needed due to Nationstar's refusal to remove the mortgage insurance, despite my meeting the required 78% debt to 22% equity...
Complaint comments Comments Complaint country United States Complaint category Loans

Nationstar Mortgage - Forcing Foreclosure due to "Payments in Good Standing" and "Credit Score too HIgh".

Posted: 2015-03-28 by    Dr. JBB
Complaint Rating:  100 % with 3 votes
I have been in the process for the Short Sale program since November of 2014. Nationstar assigned me a preferred agent in my area. We went through all the steps and then finally last week I received a letter dated March 3, 2015 that read:
Congratulations! You are eligible for the Short Sale program.
It further went on to add that "final approval for this program is contingent upon our review of the purchase contract".

I have had a purchase contract on this house since February, so it seemed that finally my sleepless nights and carrying two mortgages plus...
Complaint comments Comments Complaint country United States Complaint category Banks

Nationstar Mortgage - Refinance Fiasco

Posted: 2015-03-14 by    GA-REFI-Hell
Complaint Rating:  0 % with 0 votes
The worst experience ever dealing with a financial services company. My Loan Originator David Totty and Closing Coordinator Jane Speas were fine, even enjoyable, but both were embarrassed and equally frustrated with the process.

My loan was delayed multiple times (5) and 4 time changes alone on the closing day for multiple reasons; none having to do with me. With each delay it added more to my closing costs.

What should have been an exciting process turned into a terrible experience. I'd rather have a root canal.

I'm happy to express more,...
Complaint comments Comments Complaint country United States Complaint category Mortgage Companies

Nationstar Mortgage - Refusal to accept payment

Posted: 2015-02-19 by    Dtaylor17
Complaint Rating:  100 % with 2 votes
I own property in my name but the loan is in my sisters name. She and I signed an agreement that I could speak on the loan and forwarded it to Nationstar! Every month I make my payment they give me a hard time! They have accepted it up until this month. I ask for no information just to make the payment! The statement comes to my address at my other home! It appears they are trying to steal my property!...
Complaint comments Comments Complaint country United States Complaint category Loans

Nationstar Mortgage - proven stolen paymeny

Posted: 2015-02-18 by    chachax2
Complaint Rating:  100 % with 1 votes
In October 2014 our mortgage owner changed their mortgage service agent to Nationstar. We did not receive the notice of change till the begining of November 2014.
The previous servicer forwarded our October payment to Nztionstar. Our paymernt for November 2014 which was made electronicly by our bank was received by the previous servicer and cleared. The previous servicer, Freedom Mortgage says they sent it to Nationstar which denies receipt. I have asked Nationstar to involve the mortgage owner but they have ignored all of my many questions and requests. I have provided bank proof that they...
Complaint comments Comments Complaint country United States Complaint category Mortgage Companies

Nationstar Mortgage - Not receiving a 1098 form for my taxes

Posted: 2015-02-18 by    Peter503
Complaint Rating:  0 % with 0 votes
I received a 1098 form giving me my interest paid and taxes paid and so on for tax purposes from Nationstar at the end of January, then about a week later they sent me a letter stating that the 1098 form they sent me had incorrect amounts on it and they would be sending me a new 1098 form for my taxes around February 7th. I have tried numerous time with phone calls to get a new 1098 with the proper amounts to do my taxes to no avail they said they would email with it and nothing in email or regular mail holding me up from doing my taxes. As you can see today's date is February 18th and no 1098...
Complaint comments Comments Complaint country United States Complaint category Mortgage Companies

Nationstar Mortgage - Extra fees Cannot Explain

Posted: 2014-12-09 by    atroy92
Complaint Rating:  0 % with 0 votes
My house went to foreclosure last year i got it out. Now I can not re finance because it is an upside down load.( i owe more that what it is worth). At the end of the year they tried to put the house back in foreclosure for 10 cents. Payment went up by 5 cents. I call and cleared that up. Now i got some legal fees, but now the legal fees keep going up little by little. when i call to ask about them I get no where but thats what you owe. the last answer before i came here was (" maybe you should call back and talk to another supervisor") then he hung up on me.that is what happens when I...
Complaint comments Comments Complaint country United States Complaint category Loans

Nationstar Mortgage - stealing my money

Posted: 2014-12-07 by    natohana
Complaint Rating:  100 % with 2 votes
My loan was switched over from Bank of America. There's nothing more frustrating than dealing with this bank. Every year they did a new escrow analysis of the property. They included homeowners insurance and flood insurance. I explained that the property was simply a parcel of land with no house. Weeks and months of getting the same letter from them which said they were going to charge my account if I didn't show insurance was bought. I dealt with the escrow dept., customer service dept. and got nowhere. It was escalated several times. They ended up adding it to my escrow and charging...
Complaint comments Comments Complaint country United States Complaint category Banks

Nationstar Mortgage - Letters of pre-foreclosure

Posted: 2014-12-04 by    MorgenJ
Complaint Rating:  0 % with 0 votes
I was just sold to Nationstar Mortgage from my previous lender, I have made two payments with them when I received a notice of pre-foreclosure (letter). My payment is only $63.18 with a balance of $2500.00, they have given my 30 days to respond but for the past 2 weeks every phone number I can find for them including the letters sent goes to a dead line. How the hell can I contact them and see what is going on. I have multiple mortgages with properties I own and this is the worst mortgage company to deal with. I want to just pay them off, but I'm not sure I feel comfortable sending $2500.00...
Complaint comments Comments Complaint country United States Complaint category Loans

Nationstar Mortgage - Faulty payoff

Posted: 2014-10-26 by    Wendy Shaw
Complaint Rating:  100 % with 2 votes
I paid my loan down to a balance of $2500. Nationstar sent me a payoff statement (not requested by me) so I decided it was a chance to get rid of them early. I wired the payoff amount their letter showed. They credited it to my account on 9/30/14 and then sent a bill saying I owed another payment of $770 (my Oct 1 payment). That's impossible since I had just sent the payoff. So I called saying their payoff had showed the escrow account being credited as part of the payoff, please fix. They assured me they would fix it. Then I got a notice I was delinquent on my acct (how could I be since the...
Complaint comments Comments Complaint country United States Complaint category Banks

Nationstar Mortgage - Misapplied funds, losing paperwork

Posted: 2014-10-22 by    Margaret Smerz
Complaint Rating:  100 % with 1 votes
My husband and I had originally had our 1st mortgage through Countrywide. Countrywide sold to Bank of America. Bank of America sold to Nationstar Mortgage. My husband has been unemployed/underemployed since 2008. We did get behind with Bank of America for all of 2012. They would not accept partial payment. We were always behind by $1, 000-$2, 000. They were not willing to work with us. They sent us into foreclosure. Went to court & said we would have all money paid by end of the year. We sent them more than $20, 000. Then they sold our note to Nationstar Mortgage. Nothing but a headache since then....
Complaint comments Comments Complaint country United States Complaint category Mortgage Companies

Nationstar Mortgage - Predatory and Unprofessional

Posted: 2014-10-01 by    Jim Nelson
Complaint Rating:  0 % with 0 votes
We get several telephone calls weekly (they start out by telling us they are also a collection agency) harassing us about payment shortages. EVERY time there is ANY change in our account we have to go through the collection person who calls us, they transfer us to their escrow department, and then to the insurance department. These departments WILL NOT communicate with each other. Nationstar purchased flood insurance for our loan and billed us at at rate that was twice what we were able to find the same coverage for ourselves. We paid our annual premium and provided proof of insurance to Nationstar....
Complaint comments Comments Complaint country United States Complaint category Loans

Nationstar Mortgage - The most Unprofessional

Posted: 2014-08-29 by    Dannieshoe
Complaint Rating:  100 % with 1 votes
First, their Customer Service is a joke... Second, they don't know from one minute to the next what they are doing or saying and everyone that you talk to has no idea how many people u have spoken with before them...Third, they are adding fees upon fees upon fees and just hope no one ask questions because no one in that company can give u a straight answer...We are suppose to have a 10 day grace period when our payments are due on the 1st...well weake the payments on the 4TH and just found out we have been charged a late fee every single blessed month! I don't understand why with all the...
Complaint comments Comments Complaint country United States Complaint category Banks

Nationstar Mortgage - Criminal practices

Posted: 2014-08-07 by    Timothy44
Complaint Rating:  50 % with 2 votes
Same as a lot the complaints below. I worked diligently to get a modification from BofA after they hard sold me in to a short sale program and then pulled the rug out from under me. I complained to the top at BofA and they reintroduced a modification option. As soon as I thought I would be accepted they sold my loan to Nationstar and now BofA is being sued for $17 billion for defrauding hardworking American of trillions of dollars. Seems Nationstar has learned from the best criminal organization in America and is now following their lead. I have repeatedly submitted the requested documents for a...
Complaint comments Comments Complaint country United States Complaint category Banks

Nationstar Mortgage - Leaving Child Homeless

Posted: 2014-07-30 by    perrispanach
Complaint Rating:  100 % with 1 votes
Husband abandoned wife and child. Original mortgage held by B of A, who then sold it to Nationstar.
Husband refuses to refinane or modify loan. Husbands name is the only name on loan. We live in California and are in a divorce. Nationstar refuses to deal with me and seems to be more than eager to make our 10 year old son homeless, I have made an offer and they would rather foreclose and leave us without a home rather than make a deal. They will get nothing from the exhusband, you would think they would rather have a body in the home and collecting a payment; but "no" they want...
Complaint comments Comments Complaint country United States Complaint category Mortgage Companies

Nationstar Mortgage - Billing / fees / modificaton

Posted: 2014-07-23 by    sarahk4299
Complaint Rating:  0 % with 1 votes
I completed a Loan Modification in April 2014. After completed I was informed and signed paperwork that my payment with interest, principle, taxes and escrow would be 942.00 per month.


The following month it was increased by 44.10 per month for home insurance, which I could understand. Then in July it was again showing now fees of 68.00 owed for property inspections and 359. I emailed about the 359 and was told this was home association dues, however, I pay them directly. After multiple emails to the research department I was told they made a mistake and it was now for home...
Complaint comments Comments Complaint country United States Complaint category Loans

Nationstar Mortgage - Reported to credit bureau

Posted: 2014-05-01 by    ajkdada
Complaint Rating:  75 % with 4 votes
Bank of America transferred our mortgage to Nation Star Mortgage and our loan payment has been consistent and on time.However, due to unforeseen circumstances there was a delay of April payment and we called today May 1 and was told that we would not be reported to credit bureau.Payment was made and found out later that we have been reported to Credit Bureau to frustrate us since we never asked them to refinance our mortgage.This institution has turned to racism due to identity.We requested for a courtesy waive they rejected.This is unfair and prejudice.We never missed any payment since the transfer.PLEASE...
Complaint comments Comments Complaint country United States Complaint category Banks

Nationstar Mortgage - Gave me no opportunity to modify with $80,000 liquid equity

Posted: 2014-04-15 by    Big Robert
Complaint Rating:  67 % with 3 votes
Tried to modify for over a year.They supposedly gave me a # to a specialist in foreclosure
I got a hold of him once in a year. And I hate to say it he belonged at McDonalds, No compassion no knowledge with rap music in the back round. I left him over a hundred messages not one call back.So I heard a different story EVERY time I called.Different payoffs different stories and probably spent $100.00 to fax paper work ( my computer was shot) During all of this I was so stressed I couldn't sleep for thirteen days, ambien didn't work Valium didn't work.My doctor said I had gotten...
Complaint comments Comments Complaint country United States Complaint category Loans

Nationstar Mortgage - identity theft

Posted: 2014-04-11 by    charms718
Complaint Rating:  0 % with 1 votes
I am a victim of Identity Theft I sent the police report an I.D. of who i am to nationstar i did everything they ask me to do now nationstar is ignoring my call scott roberts is not aswering me customer service cant help me becase i dont OWN A HOME we do i go from here i need help....
Complaint comments Comments Complaint country United States Complaint category Mortgage Companies

Nationstar Mortgage - Mortgage issues

Posted: 2014-04-06 by    Tamara Kravitz
Complaint Rating:  67 % with 3 votes
I was on an unemployment forbearance program with Ocwen and in the middle of my program my loan was sold to Nationstar. I immediately contacted th to start the modification application process as I was supposed to do with Ocwen when the forbearance program was almost over. I completed all the paperwork and after 30 days never heard from them i contacted them and they said I wasn't able to be modified and they would roll me into another program to see if I qualify again i heard nothing. I recieived an ACT91 in the mail i immediately contacted them and told them that I was applying for a modification...
Complaint comments Comments Complaint country United States Complaint category Mortgage Companies

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