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Match.com Complaints & Reviews

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Match.com - Subscription bait & switch

Posted: 2014-10-17 by    SueSueSueSue
Complaint Rating:  0 % with 0 votes
They ask you to subscribe listing different rates for different subscription lengths of time however the length of time is 6 months minimum no matter what. Bait and switch. Also, they send you notifications that someone is interested but when you look for their profile they are somehow not available. They don't exist! Also, people are using match.com logos to email but their profile is different from those presently up on the site. So, fraudulent billing, fraudulent subscribers, and people hoaxing their profile users....
Complaint comments Comments Complaint country United States Complaint category Internet Services

Match.com - Charge for Renewal when already cancelled

Posted: 2014-09-23 by    LisaI
Complaint Rating:  0 % with 0 votes
I paid for 6 months on Match and wasn't very happy with what I was finding. I went in before it was supposed to auto-renew and cancelled it. I then went in and double checked it and it showed a button to push to 'reactive the auto-renewal'. To me that meant that there would be NO auto-renewal and I was set for it to quit after 6 months. I went into my checking account only to find another $131.00 taken from my account for Match. I called them and was told they had a no-refund policy and that I had cancelled it the day after the auto-renewal so therefore...they were sorry but couldn't...
Complaint comments Comments Complaint country United States Complaint category Online Dating Services

Match.com - Unauthorized charge and debit from my credit card

Posted: 2014-09-18 by    Ross Dabscheck
Complaint Rating:  0 % with 0 votes
I recently discovered an unauthorized debit from my card, made by Match.com, for the sum of $144.68

My reference number is 24692164229000263019244

My card number is 4265343011931371

I have not been a member of Match.com for several years, and they have not had the authority to deduct any monies from any of my financial accounts for several years. I was stunned to see the transaction re Match.com. I expect it to be reversed and the monet returned to my account. If not I will most definitely contact the ombudsman.
I thank you for your time and consideration...
Complaint comments Comments Complaint country Australia Complaint category Unauthorized Charges

Match.com - Can't subscribe

Posted: 2014-08-12 by    apple_bee
Complaint Rating:  0 % with 0 votes
I tried several times on Match.com, but couldn't work. I contacted their customer service by mails, no answers. Finally i got on online chat with the customer service, and he/she said he/she could help me subscribe. But i have to pay higher than the price on their website. The website says 17.99/month, but he/she told me i had to pay $240 for six months. Also, i tried to modify my profile, and they deleted a couple of paragraphs once the profile was proved by them. I didn't write any bad words, simply stated the fact about myself, i have no idea why they deleted those paragraphs. It is...
Complaint comments Comments Complaint country United States Complaint category Online Dating Services

Match.com - full scam

Posted: 2014-07-16 by    6353iguky779ijoiriygliufd
Complaint Rating:  100 % with 2 votes
Match.com is full of abusive nightmare losers. ask yourself - why would any decent looking non mentally disturbed w decent salary need to resort to internet for mate?? something is severely wrong you will learn hardest lesson yourself. The only types of men that go on there - too hideous; decent looking with ill will, abusive temper; con-artist w no intent to date but scam you for $, liars / game players / cheaters on their spouse, or ppl with children not attractive to singles. The ones without photo are hiding from their spouses, law enforcement, because they need to. You will get these fake profile...
Complaint comments Comments Complaint country United States Complaint category Unauthorized Charges

Match.com - No permission

Posted: 2014-06-03 by    Green2
Complaint Rating:  0 % with 0 votes
Match cares to take your money, but does not care for their customers. Understand that you forfeit your personal information once you give it to Match. I was told by agent 20740 that my information cannot be removed from the data base. It can only "disabled".
Also, they will abuse your card info.
I was with Match for over a year and when i did not need their services Match did not refund a withdraw on the 2 withdrawn on the 30. Note: they had no permission for automatic renewal. I am aware now, in small print to the side, it states all subscriptions automatically renewed....
Complaint comments Comments Complaint country United States Complaint category Online Dating Services

Match.com - Hackers on my site!

Posted: 2014-05-29 by    Match site Hacked!
Complaint Rating:  100 % with 1 votes
Told that HACKERS had hacked into my site and customer service at Match.Com told me it would cost $200.00 to remove them!I had called the number for customer service listed on the web which is not found on the Match.Com site.
People reached out to me but no emails I sent to them were being read. This is fraud! Your site is infected and now you want ME to pay to fix it?
Do not go on this site. A couple of years ago I was on here and people from Africa were being impostors stealing peoples identities from the site, sending emails which were written in broken English. You will not be...
Complaint comments Comments Complaint country United States Complaint category Online Scams

Match.com - Fraud - will charge account without permission

Posted: 2014-05-25 by    ashleyh85
Complaint Rating:  0 % with 0 votes
Match.com renewed my subscription before it was due charging my card. Then my bank froze my account over Memorial weekend because the charge showed up as an "Escort" service. I have tried to contact them but any time you try and ask for a refund their system says there is an error ( Convenient ). The site it's self sucks. If you are a woman, plan on old sleazy men, that it. All it all this site really show be closed down. DO NOT GIVE THEM YOUR CARD INFO OR PERSONAL INFORMATION!!!...
Complaint comments Comments Complaint country United States Complaint category Online Dating Services

Match.com - Theft

Posted: 2014-05-24 by    FTD
Complaint Rating:  0 % with 0 votes
3 days, yes, Match waited until the 3rd day to tell me my profile was not accepted? Why, I put my age at 99, why did I do that, for security reasons. Why did March wait until the 3rd day, simple, after 2 days you can not get your money back. i called Citibank, and I have to go through hell to get 158bucks back, so I am closing my citibank account. I refuse to do business with a bank that does not stand behind their customers.
NEVER join Match..this site is a scam from hell. It is unethical and deserves a class action suit.
I will be calling the FTC and filing as many complaints as...
Complaint comments Comments Complaint country United States Complaint category Online Dating Services

Match.com - User Js9274 on match.com is a serial cheater!!!

Posted: 2014-04-02 by    match user
Complaint Rating:  100 % with 3 votes
Beware of Js9274 on match.com! This person named Adam Collins from West Des Moines, IA continues to have an active profile on match while he is in serious and committed relationships with multiple women! He will wine and dine girls and tell them everything they want to hear - please don't fall for it like many others have. If you have doubts, look him up on iowacourts online. He has pages of arrests. Not only is he a cheater and beater, but he is also a coke head! He will bring "blow" around like it's no big deal, meanwhile he is a professional and a father. He is a master manipulator,...
Complaint comments Comments Complaint country United States Complaint category Online Scams

Match.com - Kentucky, Boston - removed suddenly from their community with no explanation really.

Posted: 2014-03-03 by    Robert L. Brunelli
Complaint Rating:  0 % with 0 votes
Yes, I apparently violated terms of agreement, but hadn't not actually subscribed yet. I registered which cost $1.00. I tried to join at the monthly rate but they only bill at a yearly rate based on monthly rate. I indicated to them, in an email, because they kept strongly urging me to join, that I did not have the money yet in my accounts, but would in a couple of days. I am not sure what I violated other than using what was available to me for $1.00. Match.com kept saying people were trying to get in touch with me, so I indicated in my profile without giving any info, at all, as to how someone...
Complaint comments Comments Complaint country United States, Kentucky, Boston Complaint category Online Dating Services

Match.com - cancellation of my account

Posted: 2013-12-24 by    younqD
Complaint Rating:  50 % with 2 votes
I ask if you can cancel my match.com account. My account has bern blocked and its nothing i can do about it. I would like for them to refund me my money back to my credit card, i have been charged for a site that i cant use . Right after i signed up i was no longer able to do anything i couldnt sign in because i have been blocked from the website. This is an urgent message to the Complaints Board please contact As soon as possible...
Complaint comments Comments Complaint country United States Complaint category Business & Finances

Match.com - California, Buena Par - I've never subscribed to their site, nor have been on that site. I''M HAPPILY MARRIED

Posted: 2013-07-06 by    Reginald Anderson
Complaint Rating:  0 % with 0 votes
My name is Reggie Anderson. I have never used a dating website, yet every time I log onto my laptop I'm besieged by photo's of countless women and suggestive remarks. They seem to already know my name, location, and city. How do I explain this when my wife uses my laptop? This never happens on here laptop. There needs to be a law against this type of intrusion. This is a blatant form of online sexual harassment....
Complaint comments Comments Complaint country United States, California, Buena Par Complaint category Sexual Abuse

Match.com - Queensland, Brisbane - unauthorized card charges

Posted: 2013-06-21 by    Florence Hirsch
Complaint Rating:  0 % with 0 votes
i have noticed in my bank statements there has been two unauthorized charge, s debited from my credit card from two different dating sites the first being MATCH.COM an the other being GLOBALPERSONALSAUD .I have not joined any of these two dating sites...
Complaint comments Comments Complaint country Australia, Queensland, Brisbane Complaint category Unauthorized Charges

Match.com - New South Wales - false information ,

Posted: 2013-06-09 by    DonClavijo
Complaint Rating:  0 % with 2 votes
I had three days trial from match.com website a couple of months ago.The time of the trial, the members and subscribers could read and reply my email. I have been subscribed last month to site for three months. Couple of days later I realized that non paid members cant read and reply my email. I did not get any response to my emails. I have complaint it to match.com. and they cancelled my membership end of the first month and refund me $19. I have paid $69 for three months . I have sent a messages to web site several times that they should pay at least $46 but they ignored my messages They gave...
Complaint comments Comments Complaint country Australia, New South Wales Complaint category Online Scams

Match.com - Texas, Dallas - unauthorised debit card purchases

Posted: 2013-05-31 by    APENISA LOTU
Complaint Rating:  0 % with 0 votes
I have had unauthorised charges made on my savings account(Debit Card).The description the transaction gives as, Debit Card Purchases WWV*WWW.MATCH.COM/BILL 800 - 449 -7095 USA USD 140.42 INCL WESTPAC FOREIGN TRANSACTION FEE AUD $4.69. I do not know how they got my account details as I have ceased using their services. Could you please help me out as this transaction has caused emotional and financial misery for me. Thanks for your services....
Complaint comments Comments Complaint country United States, Texas, Dallas Complaint category Online Dating Services

Match.com - Pennsylvania - Blocking practices

Posted: 2013-05-16 by    Dave1759
Complaint Rating:  100 % with 2 votes
I had been a member on match.com for over a year and a half. I did find someone and dated for about 7 months. During that time, I hid my profile and stopped my subscription. Unfortunately, things did not work out with the woman and we parted ways. Last night I went back onto Match.com, unhid my profile and signed up for 3 months of service. After signing up, I was able to update my profile and send an email to a potential date. Now this is where it gets good...about two hours later I get an e-mail from Match.com stating that my account has been blocked and I was suppose to call an 1-800 number....
Complaint comments Comments Complaint country United States, Pennsylvania Complaint category Online Dating Services

Match.com - unable to sign into my account

Posted: 2013-03-12 by    Tracy Dunn
Complaint Rating:  22 % with 9 votes
I just reopened my account with Match.com. I am unable to sign into my account. It says that there is a problem with my account and to contact resolutions@support.match.com. How do I sign into my account?...
Complaint comments Comments Complaint country United States Complaint category Online Dating Services

Match.com - Refunds

Posted: 2013-02-14 by    dontwanttoregister2
Complaint Rating:  0 % with 0 votes
I signed up for match.com... based on the criteria I put in, they sent me a slew of 'matches' that had NONE of the criteria which I selected... I expected a few to be erroneous but not ALL. I put in a particular ethnicity, and NOT ONE of the matches had that ethnicity. I started getting a slew of emails from persons I was not interested, within 18 hrs I wrote to match.com requesting a refund... no response, I then wrote again at 24hrs... no response... I said ok, they are probably closed.
The following day I responded to two persons who had written to me, then went on to call match.com...
Complaint comments Comments Complaint country United States Complaint category Online Dating Services

Match.com - New Hampshire, Seabrook - Cheater/Liar/Abuser

Posted: 2013-01-12 by    should have know better
Complaint Rating:  100 % with 1 votes
This man is a cheater/liar/abuser. He plays head games, dates numerous women when he says he's committed to you, and is very violent. Each of his prior girlfriends have obtained Restraining Orders against him and so have I. His username is Rsg7741 and his name is Scott Gochie....
Complaint comments Comments Complaint country United States, New Hampshire, Seabrook Complaint category Online Dating Services

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