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Lyca Mobile Complaints & Reviews

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Lyca Mobile - worst internet plan and worst customer service

Posted: 2014-12-06 by    Mohammad Ahmed Yasin
Complaint Rating:  100 % with 2 votes
LYCA offered an internet plan for 15 pounds unlimited and 500 minutes. I subscribed to the plan and in an hour I realised that the plan was not working and there was no network coverage.. I called customer services and they kept on asking me to wait for 24 hours and call them again. I used to call them back had to wait for 20 mins on their 322 number every time and was given a difference reference number however after waiting for 7 days they told me they cant do anything and neither they can refund me for the plan. They cheated and I believe the regulator should take strong action against this Company...
Complaint comments Comments Complaint country United Kingdom Complaint category Telecommunications

Lyca Mobile - New Jersey, Jersey City - Took activation on LYCA to LYCA PLUS

Posted: 2014-11-14 by    Ambatipati
Complaint Rating:  0 % with 0 votes
REF NO. 30642578 is created to refund my bundle recharge due to took 15 days to activate my Lyca to LYCA PLUS SIM card. They are really fraud service. Every day I am calling the customer care people every time they saying they need approval. Till now problem not resolved....
Complaint comments Comments Complaint country United States, New Jersey, Jersey City Complaint category Mobile/Cellular Service Providers

Lyca Mobile - cannot connect with customer service advisor

Posted: 2014-10-15 by    saba_7
Complaint Rating:  100 % with 1 votes
OMG pathetic wait time for customer service, lost my precious hours and still on hold to get to talk to an advisor for some technical difficulty, i really hope someone looks into this and do something about it, i hate lyca for this, otherwise the network and top ups are ok not that bad...
Complaint comments Comments Complaint country United States Complaint category Mobile/Cellular Service Providers

Lyca Mobile - Bad service

Posted: 2014-06-12 by    abhilash1.c
Complaint Rating:  0 % with 0 votes
I am already a happy customer of LYCA. All my friends have LYCA. Since my wife travelling to the US, I planned to get a sim for her and ordered one on 15th of May 2014 thinking I would get it before 21st when she would be here. I had received a fedex tracking number on the next day I ordered for the sim. When I did not receive the SIM untill 22nd, I checked the fedex site with the tracking number and it said sending the package back to the shipper. I called fedex and they said the package was damaged and so they did not try to deliver it but sent it back to the shipper. Ever since until this date...
Complaint comments Comments Complaint country United States Complaint category Unauthorized Mobile Charges

Lyca Mobile - Fraud service

Posted: 2014-04-06 by    Srinath0408
Complaint Rating:  0 % with 0 votes
I am having a Lyca SIM card which I am mostly using for making International calls. They use to deduct extra charges for 3 international SMS. I have lost so much of credit because of this. When I contacted them, they took 2 months to answer me and now they are saying that they are not responsible for this. They are really a fraud....
Complaint comments Comments Complaint country United Kingdom Complaint category Mobile/Cellular Service Providers

Lyca Mobile - England, Greater London, London - customer service

Posted: 2011-04-07 by    fcklyca
Complaint Rating:  67 % with 6 votes
Well how can I start sent them numerious emails staff are mentally unable to do the job, they cant understand you at the call centre in india, spent 4 days trying to sort the problem out and still not able too managed to hack into there site in london to get there united kingdom number which is 02073366450 so now people bombard them there cause in india they dont have a clue in proccess off taking this matter further i am totally infuriated with lycamobile that i utterly despice everything they stand for,...
Complaint comments Comments Complaint country United Kingdom, England|Greater London, London Complaint category Mobile & Cell Phones

Lyca Mobile - Victoria, Melbourne - Auto Deduction of Balance

Posted: 2011-02-10 by    15101988
Complaint Rating:  50 % with 4 votes
Recently i have switched my service to lyca mobile, initialy they tempted everyone by providing them lesser call rate than any other service.Now they are showing their way of income.
i) They auto deduct from your card if you recharge your account online.
ii) They deduct balance from your automatically and slowly without informing you.
iii) A pathetic customer service.
I suggest everyone not to go by rate go by quality and loyalty of the product and company....
Complaint comments Comments Complaint country Australia, Victoria, Melbourne Complaint category Telecommunications

Lyca Mobile - England, Essex - bad cotomer service

Posted:    chris4555
Complaint Rating:  70 % with 37 votes
your customer service desk is horrendous.spoke to a fella lauggage or slauggish or sluggage.he was practically shouting at me over the phone and was not of good help.bad bad costomer service.very very poor...
Complaint comments Comments Complaint country United Kingdom, England|Essex Complaint category International Calling Cards

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