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Lincare Complaints & Reviews

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Lincare - Massachusetts, Boston - Dangerously inept

Posted: 2014-10-29 by    trinket
Complaint Rating:  0 % with 0 votes
Family member left rehab with a feeding tube unable to take anything by mouth. Lincare was supposed to deliver two cases of Jevity supplement and a hospital bed. Neither arrived for five days and several phone calls from me, the rehab social worker and a speech therapist after he came home. Fortunately the rehab supplied us with Jevity when I told them we were still waiting although it wasn't their responsibility.

Eventually he began to run out and the process of endless phone calls and confusion began again. For three days I went in circles with them at 3 or 4 different numbers...
Complaint comments Comments Complaint country United States, Massachusetts, Boston Complaint category Medical Negligence and Deficiency

Lincare - Dishonesty, withholding oxygen

Posted: 2014-08-14 by    20/20hindsight
Complaint Rating:  50 % with 2 votes
With the exception of a few workers(most of whom have left the company)Lincare has been a source of misery to me, , not the wonderful health care providers their website glowingly
describes! I have been lied to, threatened with confiscation of my concentrator, & held up for cash& credit card numbers when THEIR book keepers were at fault.(Of course I was never compensated for the cash they snatched.)They do NOT honor promises, either;(I was told I could have bottled oxygen if the concentrator Increased my power bill too much.When I begged for bottled oxygen (after the concentrator caused a...
Complaint comments Comments Complaint country United States Complaint category Medical Negligence and Deficiency

Lincare - Refused service

Posted: 2014-06-18 by    Trampas Graham
Complaint Rating:  100 % with 1 votes
I've never had a medical company actually refuse me service, but this company did. I have used them since 2001, and when I moved to the Abilene location, they could not locate my records. I use a machine to breathe, and I do have health insurance. This company simply refused to do the work necessary to update my records. I have my own copies of my medical records, and they refused to even look at them. If you are using medical supplies to stay alive, this company will not be there for you when you need them most....
Complaint comments Comments Complaint country United States Complaint category Medical Negligence and Deficiency

Lincare - poor service and untruthful employee

Posted: 2014-06-02 by    mcjan
Complaint Rating:  100 % with 2 votes
Horrible experience, Horrible service. Worked with them attempting to get an O2 concentrator that would be acceptable for a resident traveling across country by air. Faxed them all they requested, spoke to at least two of their reps on the phone regarding where the resident was and where she was going. I left on vacation, came back and found out that they told the fill in they didn't deal with skilled nursing. The person filling in for me had to call the 3-4 times before they finally returned her call. They knew the resident was in skilled nsg and was going to assisted living, so not only was...
Complaint comments Comments Complaint country United States Complaint category Other

Lincare - Incompetent, profit before safety culture

Posted: 2014-04-28 by    CarenG
Complaint Rating:  100 % with 1 votes
I am a nurse and my 93 year old father had pneumonia. His MD ordered nebulizer with albuterol. Lincare called in afternoon on a Thursday. Didn't bring nebulizer until late Friday. Didn't have the medication and wouldn't order until they had credit card info. They already had Medicare info on Thursday. My mother said she would get med from drugstore and they insisted she wait so she wouldn't have to pay $5. I found out late Friday that it was a common drug easily available from drugstore. (Lincare shipped from Florida - Dad in NJ). I got medicine Sat am from Drugstore. Lincare's...
Complaint comments Comments Complaint country United States Complaint category Medical Negligence and Deficiency

Lincare - Alabama, Opelika - Over a Year and now an Invoice

Posted: 2014-03-03 by    Lagoon Lizzard
Complaint Rating:  50 % with 2 votes
I went for a sleep study and then to a local Lincare office to get a Cap machine. This was back in February 2013. I have coverage with two insurance companies so I thought I was covered. Well today March 3, 2014 I get the mail and guess what an invoice from Lincare for my visit over a year ago. Never a word, nothing from Lincare until today. Today I get an invoice from Lincare for over $500. Needless to say I was shocked. No notice that my insurances hadn't paid, or that I owed them anything, no explainations, no nothing. I thought my insurance had covered the bill.
This is a bunch of...
Complaint comments Comments Complaint country United States, Alabama, Opelika Complaint category Health & Beauty

Lincare - Maine, York - Bad for employees & patients

Posted: 2014-02-18 by    Arjaye
Complaint Rating:  100 % with 1 votes
I am a former delivery person (Service Rep.) with a PA LINCARE office. Great concept, nightmare of a group. Shorted patients, questionable racism, slave drove employees, under educated management, patients visited by non-medically trained personnel, 80-100% employee turnover... I had to quit for moral reasons. Email me for info. It's criminal what goes on there. So many good people run through there and gone on to suffer finding another job or fight them for a bit of unemployment compensation....
Complaint comments Comments Complaint country United States, Maine, York Complaint category Health & Beauty

Lincare - Missouri, Spokane - Poor Customer Service

Posted: 2013-11-18 by    KarrenL
Complaint Rating:  100 % with 2 votes
This company has the worst customer service I have ever seen. I will call and ask for a person, they are always too busy or gone and they take a message to have them call back. They never call back. I'm not talking hours, but days before I finally call them back and tell them how many days since I called last. Then they finally get someone to talk to me. They always either have an excuse or they never say they are sorry. Just bad customer service, period....
Complaint comments Comments Complaint country United States, Missouri, Spokane Complaint category Other

Lincare - removal of oxygen

Posted: 2013-11-18 by    outofairinelkview
Complaint Rating:  88 % with 8 votes
My mothers doctor ordered oxygen for her. She is suppose to have it 24 hours a day. Lincare was providing it for her but came to the house and took everything several weeks ago. Since that time we have called numerous times to try to get her oxygen back, she has ended up in the hospital on a ventilator because of lack of oxygen. NO-ONE at Lincare will tell us why they took it or how to get it back. My aunt (a nurse) called them and caused a fuss so they brought us 1 tank out for backup, what ever that's suppose to mean.
When we tried to use it the tank was EMPTY. we called and the guy...
Complaint comments Comments Complaint country United States Complaint category Medical Negligence and Deficiency

Lincare - Kentucky - Different set of rules for everyone

Posted: 2013-10-02 by    X Lincare
Complaint Rating:  100 % with 2 votes
I worked for Linacre for 6 years...I never missed a day of work and I busted my A@@ for this company...I averaged about 55 to 60 hours a week due to lazy co workers and spent most of my weekends doing concentrator checks. I have seen 6 drivers..5 sales reps and about 10 clinicians go through that door. The manager I had for 5 years busted her ass just as much. I have no complaints against her...but then we get this ...kid and he couldn't manage a Wendy's...The last straw for me was when they went through my desk and personal stuff...so yeah..I got fired...however Premier, which is another...
Complaint comments Comments Complaint country United States, Kentucky Complaint category Pharmaceutical Companies

Lincare - Arkansas, Camden - poor service

Posted: 2013-09-12 by    david cawthon
Complaint Rating:  100 % with 2 votes
hVE TRIED MANY TIMES THIS WEEK TO SPEAK WITH SOMEONE ABOUT MY UPDRAFT EQUIPMMENT, BUT NOONE WILL CALL ME BACK. HAVE LEFT MESSAGES, BUT I HAVEN'T HEARD ANYTHING. I CALLED EARLY TODAY AND STILL HAVE NOT HEARD ANYTHINHG. PLEASE ADVISE....
Complaint comments Comments Complaint country United States, Arkansas, Camden Complaint category Other

Lincare - Utah, Kaysville - Oxygen Concentrator Machine

Posted: 2013-08-27 by    KB George
Complaint Rating:  86 % with 7 votes
I called my region office here in Lawton, Ok over two weeks prior to my arrival in Utah to set up a delivery of a Oxygen Concentration machine to Hill Air Force Base UT, on the date of 15 August 2013 through 20 August 2013. I received a call from my region office a couple days prior to my departure telling me that everything was good to go with the setup in Utah. Once I arrived at the Salt Lake City Ut airport, there was a message left on my phone telling me that I had to be present on base because the base would not allow the delivery person on with a sponsor, so once I get to the base to call...
Complaint comments Comments Complaint country United States, Utah, Kaysville Complaint category Medical Negligence and Deficiency

Lincare - Massachusetts - Most Unethical Company Out There

Posted: 2013-08-18 by    Catching Breath
Complaint Rating:  100 % with 10 votes
What I witnessed in 2 months at Lincare: Non deliveries (every day getting calls that the driver simply did not show up), Patient charts missing, extreme understaffing, Poor response in providing needed supplies (especially CPAP and Portable Oxygen Concentrators), over extended management: manager absent when patients call, lack of training for new employees, contempt toward patients, cutting off oxygen deliveries without notice to patients with payment issues, failure to advise travel patient of prescription requirements in Florida, leading to hospitalization of patient, misleading new patients...
Complaint comments Comments Complaint country United States, Massachusetts Complaint category Pharmaceutical Companies

Lincare - Kansas, Kansas City - overcharge

Posted: 2013-06-26 by    Elzene
Complaint Rating:  100 % with 3 votes
I was told the knee walker rented for $50/month. I now know there is no lesser charge for a part of a month. was NOT told that the charge is for an entire month no matter how long I keep the equipment. I had the knee walker for 5 weeks. I was charged for 2 full months with no adjustment for returning it 3 weeks before the second month ended. Very misleading....
Complaint comments Comments Complaint country United States, Kansas, Kansas City Complaint category Health & Beauty

Lincare - Indiana, Ft Wayne - getting my refund

Posted: 2013-06-18 by    hot as heck
Complaint Rating:  100 % with 1 votes
Had pneumonia, needed oxygen upon release from hospital in march 2013 they would not supply oxygen with out 223.00 down.(even though I have insurance).Oxygen was dc'd on April 22nd 2013.Long story short they owe mw 158.00 since April 22nd.It is now June 18th and still no check, they told me its a month process...I think its well over a month and If I had not called they would not have processed my refund. I would never recommend them to anyone, go with Apri care or someone else....
Complaint comments Comments Complaint country United States, Indiana, Ft Wayne Complaint category Other

Lincare - Indiana, Indianapolis - Insurance Billing

Posted: 2013-06-17 by    cr1tt0pher
Complaint Rating:  100 % with 1 votes
I, too, have had a problem with Lincare. I received my CPAP machine in November, I was told I had to make 10 monthly payments, however I declined and paid all the "payments " in full during the time of delivery of the machine. I think all is well until April rolls around and they tell me I owe them 85 dollars a month since January because it is billed to the insurance companies monthly and my deductible started over and insurance was not paying. I called the billing office many times with my concern. I was told it is "the policy holders responsibility" to know their insurance...
Complaint comments Comments Complaint country United States, Indiana, Indianapolis Complaint category Health & Beauty

Lincare - Florida - Horrible customer service

Posted: 2013-06-11 by    paula skipper
Complaint Rating:  92 % with 12 votes
Ordered a nebulizer from Lincare I had them ck to make sure Insurance covered it was told yes except for $1.96. was called two wks later for $25.00 now one month later my account was debited for $105.32. Called to return Nebulizer and was told I could not return without an local manager approval. still no help with this situation with Lincare.I simple would like to return this nebulizer and get my money back.Horrible customer service Just horrible!!!...
Complaint comments Comments Complaint country United States, Florida Complaint category Equipment Leasing & Financing

Lincare - District of Columbia, Washington - oxygen equipment

Posted: 2013-05-23 by    Diane Gaffney
Complaint Rating:  100 % with 12 votes
My sister is completely oxygen dependent. She has excellent health care coverage. She has dealt with the Lincare company for several years and their service has deteriorated to the point of gross negligence. Yesterday, she had to be rushed by ambulance to a local hospital because Lincare recently provided her with a defective concentrator and ignored her pulmonary doctor's prescription for the correct liters of oxygen. Their negligence resulted in her gasping for air and an emergency hospital stay. The hospital will not release her until they are assured that she has appropriate oxygen at home....
Complaint comments Comments Complaint country United States, District of Columbia, Washington Complaint category Medical Negligence and Deficiency

Lincare - Texas - Refuses to bill insurance

Posted: 2013-04-30 by    Texasbear
Complaint Rating:  100 % with 5 votes
The Lincare here in central Texas is a joke. They refuse to bill our secondary insurance for my nebulizer medications. They state they do not bill secondary insurances. Then why is there a secondary insurance section on the back of the billing statement? Then why do they ask for the secondary insurance info on the front of the billing statement also? Then why when you call them their prompter tells you to let the rep know if you have secondary insurance????? Makes no sense. Lincare needs to chance its name to Lindontcare. They are the WORST pharmacy we have ever had to use. We cancelled our service...
Complaint comments Comments Complaint country United States, Texas Complaint category Pharmaceutical Companies

Lincare - Maine - Horribe Place to Work unethical

Posted: 2013-03-21 by    rdurton
Complaint Rating:  100 % with 1 votes
Horrible place to work, very disorganized, pay is horrible. They work you like a dog and treat everyone like crap. Center Manager in Falmouth does absolutely nothing all day. Area manager only cares about himself....
Complaint comments Comments Complaint country United States, Maine Complaint category Medical Negligence and Deficiency

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