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Kirby Complaints & Reviews

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Kirby / Cancelled the purchase within time alloted-still being charged

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Terry L Young on 2016-02-02
Bottom line- Salesman sold me a Kirby vacuum system. Couldn, t afford it! Cancelled the sale next day- sent cancellation next day by registered mail to be sure it arrived within the 3 days I had to cancel. Got it on Wed -cancelled it on Friday- salesman picked it Sunday. Its been 3 weeks - havent got MY sweeper back & just received payment book! WTF? I am not making any payments on an item I cancelled & they picked up. These people are scam artists.I have all the paperwork on the transaction.

Kirby / Salesman

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texdeano on 2016-01-05
I made the mistake of letting a door to door salesman in our house and let him do all his stuff they do to show you how much better Kirby is than your vaccum.All went well until he was going to do the mattress.He put the vacuum brush on the pillow top and the brush chewed up a strip about 18 in long.Needless he sort of lost interest in anything but getting done and out of the house.Knowing they most likely had no damage insurance I didn't attempt to get anything done about the mattress damage.This happened Sunday 1-3-2016'

Kirby / Deceitful practices

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Reviewer33635 on 2015-08-24
I was recently offered a free carpet cleaning from a company that claimed to be new in the area and wanting to demonstrate their new system. I was told that they would do one room, any size and that it would take an hour. I was told that the method used would leave the carpet dry enough to walk on immediately and completely dry within one hour. It sounded (and was) too good to be true. Kirby vacuum was never mentioned. Imagine my surprise when 2 Kirby representatives showed up and proceeded to give me a THREE HOUR presentation and hard sell of their vacuum. I repeatedly told them that I would...

Kirby - Oregon, Gresham / Horrible Job

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hanesburn on 2015-07-31
I worked for Kirby, First of all, ANYONE and everyone gets hired. I found this to be because the turn-over rate is OUTRAGEOUS. I didn't have a car and had to take a bus 2-1/2 hours to get to work every single day. Yes we were to work 7 days a week and there was no "clock-out" time, you finished your day when your "driver-leader" decided that they were done. Most of the time I got there at 7AM and didn't get back to the branch until 10PM. Mind you there are NO breaks, you don't get to stop for food, you must bring your own, and the only time to eat if you brought food or if...

Kirby / Verbal Agreement

Di
I was working with a dealer representative who is on my team, we had a few scheduled appointment's throughout our day to those who were interested in a free deep clean and shampoo. Before we left our office, a dealer representative and I was told by Mark Leppo (my boss) "If you sell any Kirby today, I am giving a 50/50 split profit to the both of you. Meaning that if you sell a Kirby at full price, you both split $1100. $550 for the both of you. Ok?" and then we both agreed and carried on. We sell a Kirby at full price later that day. $2400-- Our field supervisor calls my partner after u...

Kirby - Washington / Solomon Distributing

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Pissedmother on 2013-08-03
Worst group of people to walk to earth not only do they lie to you but they cheat you on pay. I'm complaining here because trying to talk to Shirley doesn't work she doesn't care who she hurts as long as she is getting paid. All of the people under her do drugs most while on the job. They also steal from you. I expect someone to get deal with this my next step is involving the police.

Kirby / Very bad customer service

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Diossikes on 2012-12-15
No call backs on 4 call place and order for sweeper bags said order will be placed 3 weeks later nothing. Purchased a Kirby sweeper from salesman. Bruce Mastrean on 9/18/12. He came to my door and demonstrated the sweeper everything good, after demo he told me instead of calling the 1-800 number for sweeper bags I was to call his office in washington, and the bags would be delivered with no shipping. First time I had to order the bags was 1112/12, talk to a gentleman Tom I think that was his name, he took the order and said someone would drop off the bags, on 11/20/12 still no bags, called back...

Kirby - Florida / Sale Ladies

Li
Lila2 on 2012-11-02
I do not mind to answered my door when people ring the bell or knocking my door to sale anything, but these two sale representative ladies was on my door and one of them yell "Hello" and knock on my door like she was in a public place. .So please I DO NOT want any of the unprofessional people from Kirby company knocking on my door again!

Kirby - South Carolina, Woodruff / Sales tactics

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Owensc on 2012-07-30
A lady knocked on our door and had a bottle of spray cleaner in her hand. She told us she was trying to advertise something. We told her that we don't want to buy anything. She said just a second, walked to her sketchy van, came back with a vacuum box and a man walking behind her. She told us that she would get $50 if we could just give a thumbs up or thumbs down. They walked in, started unpacking the box, and she left the guy at our house!!! Drove away!!! We had to go somewhere and he had no way to leave. He also DID NOT WANT TO LEAVE. WOULD NOT LEAVE OUR HOUSE. He got into an argument...

Kirby - Massachusetts / Are they really frauds?

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Hazard on 2012-03-26
Ok if anyone who has worked for this company please answer this truthfully. I just got hired yesterday to clean the carpets. They said I get 500$ a week for doing 15 demonstrations.. Now do I have to make my own app or do they just hand me 15 apps a week? They said thy get me 15 apps.. But doing a lot of research it seems like they just drop you off in a random neighborhood .. Now I don't know what to believe.. How do I know the people complaining aren't x- employes who got fired and there trying to bad mouth the company?? How I know if they telling the truth. Anyone can ease anwer me truthfully I would appreciate it message me back privately thanks

Kirby / Made my carpet filthy

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voozy on 2011-10-10
Kirby offered a free "scotchguard" on my NEW carpet. They used the kirby dry shampoo and when they left my carpet never looked so bad!!! It was like the residue actually attracted filth! My carpet looked like an old dirty motel room! I rented the rug doctor and took care of the problem! Warning don't let kirby in your house! They will ruin your carpet! I actually think its done on purpose!!! Its a trick to make you want the kirby! Soooo awful!

Kirby - Ohio / Unprofessional Sales Practices

Jo
Joseph R C on 2011-07-29
Two Kirby sales people banged on my door on a Saturday evening around 7:00 PM last weekend. One of the two young ladies gave me a card and told me they were with a new carpet cleaning company in town that was trying to get their name out there. One was doing all the talking while the other was rather quiet. She told me she was competing for some trip and she needed to complete 20 free carpet cleanings to people in the area and I happened to be her last one. It was rather hot and muggy outside so I let them step inside the house. I felt there was no harm in letting her clean a carpet to...

Kirby - Ohio, Cleveland / Kirby vacuum ruined my floor

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Lauren Meurer on 2011-05-04
Kirby vacuum ruined my tile floor. I was told by salesperson that I could use kirby vacuum on my stone tile floor. I followed the directions in the manual and the kirby vacuum left scratches all over my floor (not repairable). I contacted Kirby, they told me it was my fault for not reading directions - after I told them that I was told by an employee in their company that I could use this on my floor. They also told me I did not read the manual. I tried to tell them that I did. They refuse to help me replace my floor that their product destroyed.

Kirby - Arizona, Tucson / Sell,sell,sell. No money until you sell.

Ca
carpedm365 on 2011-03-22
So... My boyfriend got hired on to sell Kirby vacuums. He was told that if he did not get enough appointments to demo the Kirby vacuum he would not make any money (five dollars per demo). He was also told that he needed to sell the vacuum at top dollar if he wanted to make top commission for each vacuum sold. Essentially he was told that if he spent eight hours a day trying to sell some vacuums and was not successful, he would not make ANY MONEY. Please note that his Manager told him that the Vacuums are high end quality products that sell themselves. Furious at what my boyfriend had told me...

Kirby - Ohio / door to door salesmen

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princessraymom on 2011-02-17
PLEASE DO NOT LET THESE PEOPLE INTO YOUR HOMES. EVERY STORY IS THE SAME...HE "CALLS" HIS BOSS AFTER THE FOUR HOUR DEMO...HE USED MY HOME PHONE # TO MAKE THE LONG DISTANCE CALL, I THOUGHT HE DIDN'T HAVE A CELL, THEN HE PULLED THE CELL OUT TO CALL HIS VAN FULL OF BUDDIES...HE EVEN WENT INTO MY BEDROOM TO CLEAN THE COOTIES OUT OF OUR MATTRESS. OMG!! THE VACCUME ORIGIONALL COST 1995...THEN HE TOOK 200 OFF. HE EXPECTED ME TO PUCHASE THIS THING WITHOUT CONSULTING MY HUSBAND! THEN, THE LAST PRICE WAS $700. I STILL REFUSED. HOW WOULD ANYONE MAKE SUCH A LARGE PURCHASE WITHOUT ASKING A SPOUSE. HE...

Kirby - California, 818 / Unfair treatment/unlawful practices

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sqwuabbles on 2011-02-16
I'm a former employee of the chop shop in Granada Hills, California. And my story is just about the same as everyone else's experience as a kirby salesman, the lies, etc.. They are deceitful from the start, the guy goes around posting multiple vague craigslist ads, with multiple different company names, but the same contact number.. How stupid really are you? I won't go into to much details, but you are quickly forced to sign some bs contract before they show you that there is no promised leads, basically putting it clear in your face that you will never ever get the base pay...

Kirby / Tried to put me down in front of my girlfriend

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Aregionalinc on 2011-02-07
I had a Kirby employee from b.l.f. distributing inc. vm jeffrey cabrera come to my house and promise to clean the carpets in my house if i just aloud him to do a prensentation for me. He said to me that i was not obligated to buy anythin at all it was just a free cleaning that would be done curtesy of the kirby company for me putting the word out there.. Basically word of mouth advertising... The Kirby employee was in my home from 8:17 pm till about 12:05 am. I told him multiple times that i needed to think about it $1, 600 was a large investment for a vacume cleaner.. This employee continued...

Kirby / Bullshit

Mi
Miguel on 2011-01-29
This company *** they just want people to fall in the trap!!when u have training they tell u your going to make money no matter what and that your not going to go door to door but when u start they tell u that U wont get paid unless u go door to door and make a sale bullshit rite !! if i was you i would so not work with this unless your into sales then this would be a perfect job for you i believe that the bureau better business should hit this place up so they can do the rite thing and wont bullshit people or trick them into this waste of time job.. u start at 930 am till whatever time you can get out till 1 or 2 am wow this is crazy!!

Kirby - Washington, Arlington / Lying about pay

Gr
Was told we would get paid training. Was told we would get weekly paychecks. Was told that I would never have to go door-to-door because I was a sales rep and the canvassers would be doing that job. Lies, all of it. I worked for them for 9 straight days (including the 5 days of "paid" training) the last 3 of which were 14 hour days. We were all forced to knock on doors well into the evening. Being forced to knock doors all night in the cold and rain made me sick, so I was out for a few days, then decided that it wasnt worth going back when I was told that I wasnt going to be paid for training, and...

Kirby / Employment contract

Us
I went for an interview after SMS my details to a number in the paper. It was advertised for R12000.00 plus comm per month. I was really excited as my fiance and I are both out of a job. I went for my first training on Wednesday last week. Carried on after most of the team left already. I was then called into Dirk van Niekerk's (office manager) office and was told that he would like to promote me to area training assistant/supervisor. I was so pleased as I am a very motivational person and thought somebody finally saw that. I got to work on Monday expecting my employment contract, not for...
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