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Kirby Complaints & Reviews

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Kirby - Verbal Agreement

Posted: 2013-12-18 by    Dinstinktive Solutions, Inc.
Complaint Rating:  0 % with 0 votes
I was working with a dealer representative who is on my team, we had a few scheduled appointment's throughout our day to those who were interested in a free deep clean and shampoo. Before we left our office, a dealer representative and I was told by Mark Leppo (my boss) "If you sell any Kirby today, I am giving a 50/50 split profit to the both of you. Meaning that if you sell a Kirby at full price, you both split $1100. $550 for the both of you. Ok?" and then we both agreed and carried on.

We sell a Kirby at full price later that day. $2400--

Our field...
Complaint comments Comments Complaint country United States Complaint category Employers

Kirby - Washington - Solomon Distributing

Posted: 2013-08-03 by    Pissedmother
Complaint Rating:  0 % with 0 votes
Worst group of people to walk to earth not only do they lie to you but they cheat you on pay. I'm complaining here because trying to talk to Shirley doesn't work she doesn't care who she hurts as long as she is getting paid. All of the people under her do drugs most while on the job. They also steal from you. I expect someone to get deal with this my next step is involving the police....
Complaint comments Comments Complaint country United States, Washington Complaint category Solicitors

Kirby - Very bad customer service

Posted: 2012-12-15 by    Diossikes
Complaint Rating:  100 % with 1 votes
No call backs on 4 call place and order for sweeper bags said order will be placed 3 weeks later nothing.

Purchased a Kirby sweeper from salesman. Bruce Mastrean on 9/18/12. He came to my door and demonstrated the sweeper everything good, after demo he told me instead of calling the 1-800 number for sweeper bags I was to call his office in washington, and the bags would be delivered with no shipping.

First time I had to order the bags was 1112/12, talk to a gentleman Tom I think that was his name, he took the order and said someone would drop off the bags, on 11/20/12...
Complaint comments Comments Complaint country United States Complaint category Appliances

Kirby - Florida - Sale Ladies

Posted: 2012-11-02 by    Lila2
Complaint Rating:  100 % with 1 votes
I do not mind to answered my door when people ring the bell or knocking my door to sale anything, but these two sale representative ladies was on my door and one of them yell "Hello" and knock on my door like she was in a public place.
.So please I DO NOT want any of the unprofessional people from Kirby company knocking on my door again!...
Complaint comments Comments Complaint country United States, Florida Complaint category Vacuum Cleaners

Kirby - South Carolina, Woodruff - Sales tactics

Posted: 2012-07-30 by    Owensc
Complaint Rating:  0 % with 0 votes
A lady knocked on our door and had a bottle of spray cleaner in her hand. She told us she was trying to advertise something. We told her that we don't want to buy anything. She said just a second, walked to her sketchy van, came back with a vacuum box and a man walking behind her. She told us that she would get $50 if we could just give a thumbs up or thumbs down. They walked in, started unpacking the box, and she left the guy at our house!!! Drove away!!! We had to go somewhere and he had no way to leave. He also DID NOT WANT TO LEAVE. WOULD NOT LEAVE OUR HOUSE. He got into an argument with...
Complaint comments Comments Complaint country United States, South Carolina, Woodruff Complaint category Vacuum Cleaners

Kirby - Massachusetts - Are they really frauds?

Posted: 2012-03-26 by    Hazard
Complaint Rating:  0 % with 0 votes
Ok if anyone who has worked for this company please answer this truthfully. I just got hired yesterday to clean the carpets. They said I get 500$ a week for doing 15 demonstrations.. Now do I have to make my own app or do they just hand me 15 apps a week? They said thy get me 15 apps.. But doing a lot of research it seems like they just drop you off in a random neighborhood .. Now I don't know what to believe.. How do I know the people complaining aren't x- employes who got fired and there trying to bad mouth the company?? How I know if they telling the truth. Anyone can ease anwer me...
Complaint comments Comments Complaint country United States, Massachusetts Complaint category Employees

Kirby - Made my carpet filthy

Posted: 2011-10-10 by    voozy
Complaint Rating:  100 % with 1 votes
Kirby offered a free "scotchguard" on my NEW carpet. They used the kirby dry shampoo and when they left my carpet never looked so bad!!! It was like the residue actually attracted filth! My carpet looked like an old dirty motel room! I rented the rug doctor and took care of the problem! Warning don't let kirby in your house! They will ruin your carpet! I actually think its done on purpose!!! Its a trick to make you want the kirby! Soooo awful!...
Complaint comments Comments Complaint country United States Complaint category Consumer Electronics

Kirby - Ohio - Unprofessional Sales Practices

Posted: 2011-07-29 by    Joseph R C
Complaint Rating:  0 % with 0 votes
Two Kirby sales people banged on my door on a Saturday evening around 7:00 PM last weekend. One of the two young ladies gave me a card and told me they were with a new carpet cleaning company in town that was trying to get their name out there. One was doing all the talking while the other was rather quiet. She told me she was competing for some trip and she needed to complete 20 free carpet cleanings to people in the area and I happened to be her last one. It was rather hot and muggy outside so I let them step inside the house. I felt there was no harm in letting her clean a carpet to complete...
Complaint comments Comments Complaint country United States, Ohio Complaint category Appliances

Kirby - Ohio, Cleveland - Kirby vacuum ruined my floor

Posted: 2011-05-04 by    Lauren Meurer
Complaint Rating:  0 % with 0 votes
Kirby vacuum ruined my tile floor. I was told by salesperson that I could use kirby vacuum on my stone tile floor. I followed the directions in the manual and the kirby vacuum left scratches all over my floor (not repairable). I contacted Kirby, they told me it was my fault for not reading directions - after I told them that I was told by an employee in their company that I could use this on my floor. They also told me I did not read the manual. I tried to tell them that I did. They refuse to help me replace my floor that their product destroyed....
Complaint comments Comments Complaint country United States, Ohio, Cleveland Complaint category Appliances

Kirby - Arizona, Tucson - Sell,sell,sell. No money until you sell.

Posted: 2011-03-22 by    carpedm365
Complaint Rating:  0 % with 0 votes
So... My boyfriend got hired on to sell Kirby vacuums. He was told that if he did not get enough appointments to demo the Kirby vacuum he would not make any money (five dollars per demo). He was also told that he needed to sell the vacuum at top dollar if he wanted to make top commission for each vacuum sold. Essentially he was told that if he spent eight hours a day trying to sell some vacuums and was not successful, he would not make ANY MONEY. Please note that his Manager told him that the Vacuums are high end quality products that sell themselves. Furious at what my boyfriend had told me, how...
Complaint comments Comments Complaint country United States, Arizona, Tucson Complaint category Vacuum Cleaners

Kirby - Ohio - door to door salesmen

Posted: 2011-02-17 by    princessraymom
Complaint Rating:  50 % with 2 votes
PLEASE DO NOT LET THESE PEOPLE INTO YOUR HOMES. EVERY STORY IS THE SAME...HE "CALLS" HIS BOSS AFTER THE FOUR HOUR DEMO...HE USED MY HOME PHONE # TO MAKE THE LONG DISTANCE CALL, I THOUGHT HE DIDN'T HAVE A CELL, THEN HE PULLED THE CELL OUT TO CALL HIS VAN FULL OF BUDDIES...HE EVEN WENT INTO MY BEDROOM TO CLEAN THE COOTIES OUT OF OUR MATTRESS. OMG!! THE VACCUME ORIGIONALL COST 1995...THEN HE TOOK 200 OFF. HE EXPECTED ME TO PUCHASE THIS THING WITHOUT CONSULTING MY HUSBAND! THEN, THE LAST PRICE WAS $700. I STILL REFUSED. HOW WOULD ANYONE MAKE SUCH A LARGE PURCHASE WITHOUT ASKING A SPOUSE....
Complaint comments Comments Complaint country United States, Ohio Complaint category Vacuum Cleaners

Kirby - California, 818 - Unfair treatment/unlawful practices

Posted: 2011-02-16 by    sqwuabbles
Complaint Rating:  100 % with 7 votes
I'm a former employee of the chop shop in Granada Hills, California. And my story is just about the same as everyone else's experience as a kirby salesman, the lies, etc.. They are deceitful from the start, the guy goes around posting multiple vague craigslist ads, with multiple different company names, but the same contact number.. How stupid really are you? I won't go into to much details, but you are quickly forced to sign some bs contract before they show you that there is no promised leads, basically putting it clear in your face that you will never ever get the base pay that...
Complaint comments Comments Complaint country United States, California, 818 Complaint category Vacuum Cleaners

Kirby - Tried to put me down in front of my girlfriend

Posted: 2011-02-07 by    Aregionalinc
Complaint Rating:  0 % with 1 votes
I had a Kirby employee from b.l.f. distributing inc. vm jeffrey cabrera come to my house and promise to clean the carpets in my house if i just aloud him to do a prensentation for me. He said to me that i was not obligated to buy anythin at all it was just a free cleaning that would be done curtesy of the kirby company for me putting the word out there.. Basically word of mouth advertising...

The Kirby employee was in my home from 8:17 pm till about 12:05 am. I told him multiple times that i needed to think about it $1, 600 was a large investment for a vacume cleaner.. This employee...
Complaint comments Comments Complaint country United States Complaint category Consumer Electronics

Kirby - Bullshit

Posted: 2011-01-29 by    Miguel
Complaint Rating:  67 % with 3 votes
This company *** they just want people to fall in the trap!!when u have training they tell u your going to make money no matter what and that your not going to go door to door but when u start they tell u that U wont get paid unless u go door to door and make a sale bullshit rite !! if i was you i would so not work with this unless your into sales then this would be a perfect job for you i believe that the bureau better business should hit this place up so they can do the rite thing and wont bullshit people or trick them into this waste of time job.. u start at 930 am till whatever time you can...
Complaint comments Comments Complaint country United States Complaint category Consumer Electronics

Kirby - Washington, Arlington - Lying about pay

Posted:    GrrrKirby
Complaint Rating:  91 % with 11 votes
Was told we would get paid training. Was told we would get weekly paychecks. Was told that I would never have to go door-to-door because I was a sales rep and the canvassers would be doing that job.
Lies, all of it. I worked for them for 9 straight days (including the 5 days of "paid" training) the last 3 of which were 14 hour days. We were all forced to knock on doors well into the evening. Being forced to knock doors all night in the cold and rain made me sick, so I was out for a few days, then decided that it wasnt worth going back when I was told that I wasnt going to be paid...
Complaint comments Comments Complaint country United States, Washington, Arlington Complaint category Other

Kirby - Employment contract

Posted:    Used Kirby
Complaint Rating:  50 % with 10 votes
I went for an interview after SMS my details to a number in the paper. It was advertised for R12000.00 plus comm per month. I was really excited as my fiance and I are both out of a job. I went for my first training on Wednesday last week. Carried on after most of the team left already. I was then called into Dirk van Niekerk's (office manager) office and was told that he would like to promote me to area training assistant/supervisor. I was so pleased as I am a very motivational person and thought somebody finally saw that. I got to work on Monday expecting my employment contract, not for a...
Complaint comments Comments Complaint country South Africa Complaint category Vacuum Cleaners

Kirby - California, Fresno - bad company to work for

Posted:    TRM87
Complaint Rating:  100 % with 5 votes
I worked for Kirby for 2 months and never got paid! They teach us to lie and clean carpets a certain way so they "appear clean." After those two months I felt more underhanded then a telemarketer!!! Dont buy from or work for KIRBY!!!...
Complaint comments Comments Complaint country United States, California, Fresno Complaint category Vacuum Cleaners

Kirby - Washington, Spokane - Unethical salesmanship

Posted:    fenchurch
Complaint Rating:  91 % with 11 votes
A teenage girl rang my doorbell on 2/12/10 at approximately 7pm. She asked to demonstrate a cleaning product by cleaning my rug for free. I told her I was not interested and tried to shut the door. As I was shutting the door, she stated "Please just let me clean your carpet. My boss won't let me go home unless I do one more carpet tonight!" I told her I didn't have any carpet. She pointed at my area rug and said "How about that area rug?" I decided it would not do any harm to let her clean the rug because she was young and seemed harmless. I believed she was by herself....
Complaint comments Comments Complaint country United States, Washington, Spokane Complaint category Vacuum Cleaners

Kirby - Texas, Houston - Lie about employment!

Posted:    they_are_scum
Complaint Rating:  100 % with 8 votes
I saw an ad on craigslist for a Customer Service Representative position. It stated that you will make a salary of 2200 a month. Seeing as how I needed employment like yesterday, I of course called the number in the ad. I went in for the interview and the man didn't ask me anything about my work history or anything like a normal interview, but i kept my hopes up because my need for a job stat! He told me that they don't hire on the spot but he gave me a number for a Vanessa and told me to call at 3:30pm. I went home and waited, and when I called back and asked for Vanessa the receptionist...
Complaint comments Comments Complaint country United States, Texas, Houston Complaint category Employers

Kirby - Washington, Bremerton - Lies

Posted:    Its Just Joe
Complaint Rating:  90 % with 10 votes
Lie throughout training claiming the employee does not go door to door but participates in pre-made appointments. One must do 50 demos to get paid, but rarely has the chance to do so and wont get any money unless successful in pressuring customers to purchase. RUDE managers. PUSHY sales tactics putting one in an uncomfortable position. Lie about financing and leaving a family with a bill they cant afford....
Complaint comments Comments Complaint country United States, Washington, Bremerton Complaint category Appliances

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