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Just Brakes Complaints & Reviews

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Just Brakes - wasted time

Posted: 2013-01-10 by    chad hanna
Complaint Rating:  0 % with 0 votes
i arrived at 4 pm on the 10th of january to have my brakes changed, with no hesitation they had my car on the lift and all 4 tires off the car, its now 4:15 pm, at 4:35 the manager takes me to my car and proceeds to tell me that 3 of the 4 rotors are bad and cant be machined... he informed me that new rotors would be $80 per rotor.. before i walked into just brakes i called auto zone and priced the same rotors, and they were $27.00... per rotor... i then told them to just replace the brakes.. at 4:45 the manger tells me that he called for my parts and they should be here in just a few minutes, that...
Complaint comments Comments Complaint country United States Complaint category Car Service Centers

Just Brakes - Texas, Cedar Park - Brakes

Posted: 2012-10-08 by    LaVonne Nicole
Complaint Rating:  0 % with 0 votes
STAY AWAY FROM JUST BRAKES...
More like JUST DAMAGE AND POSSIBLE DEATH!

Not only did they say my lifted truck was in need of changing its parts only a year later, it was as if my truck had never been fixed. Seemed like everything was wrong to the tune of $1200.00. I knew something was up. Well, they never put the cap back on the brake fluid resevoir and I had no idea the brake fluid was damaging other parts, causing corrosion. A while later, with my girls in the truck, we were running errands. My brake pedal hits the floor and the warning lights come on. By the grace of God...
Complaint comments Comments Complaint country United States, Texas, Cedar Park Complaint category Cars, Parts & Vehicles

Just Brakes - Texas, Fort Worth - Fast talking swindlers

Posted: 2012-06-14 by    Moose Cook
Complaint Rating:  0 % with 0 votes
II recently took my wife's car to a couple of local mechanics for a brake job estimate. I knew the front rotors were warped and needed to be replaced, I was holding out until it needed a complete brake job. By the time my wife told me her car was making a funny noise, the rear brakes had apparently been worn down to the indicators for quite some time, as they were beyond turning, too. The estimates I got were for roughly $450 and $480; I also took it to the local dealership for comparison, they quoted me about $800. Now I knew Just Brakes has a bad reputation for dishonest business practices,...
Complaint comments Comments Complaint country United States, Texas, Fort Worth Complaint category Car Service Centers

Just Brakes - unreasonable charges

Posted: 2012-03-31 by    Wm_Washington
Complaint Rating:  0 % with 0 votes
2006 Saturn Ion 3 Vin F.
3/31/2012
Brake hardware kit - Retail $7.50 JB charged $42.50 ea (x2)
Rear shocks (Monroe)-Retail $31.99 JB charged $69.00 ea
Ft struts-Retail $133.00 ea JB Quoted (declined) approx $300+ pair
Brake Pads-Retail range $20 - $61. JB charged $53.88 for unkn brand/quality.
Ft rotor- Retail range $36 to $59 JB charged $71.64 for unkn brand/quality
All of this is accurate and just FYI. This list is just a sample of a mystery shopper experience on this date....
Complaint comments Comments Complaint country United States Complaint category Car Service Centers

Just Brakes - Arizona, Mesa, AZ - KING OF CONSUMER FRAUD & CRIMES AGAINST CUSTOMERS

Posted: 2012-03-02 by    Mariaroche
Complaint Rating:  0 % with 0 votes
Just Brakes' has a Business Model of consistently commiting consumer fraud against customers; they are not interested in repeat business, but their model focuses on RIPPING OFF customers including Women, Elderly and anyone else they can "con". I had an experience where they promised a "Free Estimate" and while waiting they jimmied the paperwork; Altered the Worksheet which make it look like the "free estimate" was a work order authorizing them to do all the work on the car - cheating on out of hundreds of dollars of concocted an unnessary work without any authorization...
Complaint comments Comments Complaint country United States, Arizona, Mesa, AZ Complaint category Car Service Centers

Just Brakes - Texas, Keller - Legalize Con-artist

Posted: 2011-12-19 by    Geno 321
Complaint Rating:  100 % with 2 votes
STAY AWAY FROM JUST BRAKES…!!!
The first time I went in I knew my truck would need some work. Total bill was $580 for repair, replace, and service my truck. Which consisted of new Rotors, Pads, Repair Front Calipers, Fluid change, and hardware, Okay fine, I knew that going in. Paid about $240 for labor, which I got lazy and had them do it…
Now went in about a month ago because I knew my pads didn’t have too much life in them so had them look at it. Here is where they will get you for work not really needed. Same people as before, he tells me my rear Calipers need...
Complaint comments Comments Complaint country United States, Texas, Keller Complaint category Car Service Centers

Just Brakes - Never go there

Posted: 2011-10-24 by    BAM
Complaint Rating:  0 % with 0 votes
Went to get the 99 dollar brake job from 'Just Brakes'. It was the worst experience of my life. The told me that I needed new rotors and calipers ( which I did not). I just needed new pads. My rotors were relatively new. He told me that he could not just put the pads on and the price was over 500 dollars. I told I cannot afford that. He told me that he cannot just do the pads again and priced it down to 400 dollars. Now, my brakes make a scrubbing sound when I press on the brakes after their repair and he told me that that sound should go away in a 'few hundred miles' of driving....
Complaint comments Comments Complaint country United States Complaint category Cars, Parts & Vehicles

Just Brakes - Texas, Bedford - Rip off artists and liars

Posted: 2011-10-13 by    dallasmsl
Complaint Rating:  0 % with 0 votes
Long story short: I have a 1993 Cadillac Sedan that I bought from the son of a little old lady in Oklahoma who had passed away. The brakes were not making any noise or having any problems but just to be safe, I took it to Just Brakes for them to inspect. They came back with a repair bill of close to $1300.00 and told me that the drums had been machined out of spec which implied that they had been machined before elsewhere. But something didn't sound right to me so I told them to stop and put the car back together, which they did. I took it down the block to Pep Boys where I told them the same...
Complaint comments Comments Complaint country United States, Texas, Bedford Complaint category Car Service Centers

Just Brakes - Simply unbelieveable!

Posted: 2011-06-27 by    Diamond Jim
Complaint Rating:  100 % with 2 votes
OK...I am the LAST one that falls in behind the masses to rip some poor business guy or Company in an online forum, especiaally when the posts tend to be on the somewhat hysterical side...BUT! I needed simple pads replacement recently...2003 Isuzu Rodeo LX, Super well maintained. I am a car guy, have done my brakes since I was 15, all makes and Models (MB/BMW, Porsche, My Vettes, all of them...) I am deploying in a few days, and I just didnt feel like getting skeeter bit or busting knuckles last week, so I roll into Just Brakes here in S. Pasadena outside St Pete Beach (FLA) area:. Nice enough guy...
Complaint comments Comments Complaint country United States Complaint category Cars, Parts & Vehicles

Just Brakes - Old ladies - please do not go there

Posted: 2011-06-21 by    Klopae
Complaint Rating:  0 % with 0 votes
I'm an old lady - I was actually afraid of the employee who took my order. I said yes to $275 estimate that he gave me to replace my car's brake pads before he actually looked at the car. I did not expect to pay $99.98 since I always knew that $99.98 price was impossible. I started to get upset when the guy called me indicating that it would be $475 since there was more things to be done. I said that I could not afford more than $275 - the price that we agreed upon. I told him that I would pick up the car and cancel the order. He said that I could not do that since I already agreed with...
Complaint comments Comments Complaint country United States Complaint category Cars, Parts & Vehicles

Just Brakes - EX manager immorral acts

Posted: 2011-06-02 by    J
Complaint Rating:  100 % with 1 votes
I use to be a manager of a just brakes location. you want to know the funny part. I KNOW NOTHING ABOUT BRAKES. The reason why i got the original assitant position is because i have a sales background. Now ask yourself this question why would a legitimate brake shop need to hire salesmen. Well you have to have someone exprience in selling if you gonna sell the immorral bs they sell. Heres how it works and this is there training. Some one calls in for a price its always 9988 even if you know its there gonna be more for the vehicle whether theres a non stock pad fee or a larger truck fee you never...
Complaint comments Comments Complaint country United States Complaint category Products & Services

Just Brakes - Texas, Conroe - Scam Rip-off

Posted: 2011-05-28 by    HopewellKat
Complaint Rating:  0 % with 1 votes
Just Brakes in Conroe ripped off my son who is on a college student's budget. He went in to replace squealing brakes and left $200 poorer WITH SQUEALING BRAKES. Complaints to the corporate office offered no relief only the suggestion that it was our own fault for "agreeing" to service. It's difficult to NOT agree to service when the "technician" uses a crowbar to remove parts from your vehicle and the #1 safety feature of your vehicle is in shambles. These people should be sued over and over and over until they can no longer stay in business....
Complaint comments Comments Complaint country United States, Texas, Conroe Complaint category Cars, Parts & Vehicles

Just Brakes - Reporting this in the hopes it will prevent other's from being a victim of Just Brakes

Posted: 2011-05-26 by    Keed
Complaint Rating:  0 % with 0 votes
Reporting this in the hopes it will prevent other's from being a victim of Just Brakes. I am not a victim, but have been in the social situations of employees, namely the managers/qualified inspectors. The manager/qualified inspector's salery is based on a percentage of the daily/weekly/monthly tote. To make their paycheck they must convince you to add monetarily to your brake job. This is accomplished in the highest regard of salesmanship. 1. Owners of Volvos. You are THE #1 target. 2. Owners of Fords, most notably any Ford SUV, you are the #2 target. The Ford Focus, while not an SUV,...
Complaint comments Comments Complaint country United States Complaint category Cars, Parts & Vehicles

Just Brakes - Heartless Rip Off

Posted: 2011-05-17 by    Alison D
Complaint Rating:  100 % with 1 votes
I'm an old lady - I was actually afraid of the employee who took my order. I said yes to $275 estimate that he gave me to replace my car's brake pads before he actually looked at the car. I did not expect to pay $99.98 since I always knew that $99.98 price was impossible. I started to get upset when the guy called me indicating that it would be $475 since there was more things to be done. I said that I could not afford more than $275 - the price that we agreed upon. I told him that I would pick up the car and cancel the order. He said that I could not do that since I already agreed with...
Complaint comments Comments Complaint country United States Complaint category Products & Services

Just Brakes - Avoid the scam

Posted: 2011-05-16 by    Bdm
Complaint Rating:  100 % with 1 votes
Went to a Just Brakes in Houston, on HWY 6. They took my brakes apart, had me come into the garage and quoted me $800. I said I wanted a second opinion. They told me they didn't know if they could put it back together because they broke some part taking it apart. I didn't say anything, I just went and sat down. 45 minutes later the manager comes in and tries to tell me I need to walk down the road to a auto parts store and buy a part myself, out of pocket. I said, "No. If you couldn't get it back together, you shoudln't have taken it apart." They called some kind of...
Complaint comments Comments Complaint country United States Complaint category Cars, Parts & Vehicles

Just Brakes - New Mexico, Albuquerque - ripped off

Posted: 2011-05-07 by    JBPark
Complaint Rating:  0 % with 0 votes
My Tacoma needed new brake pads admittedly it had been about 45, 000 miles and I knew it needed done. Wanting to go to a place where they knew what they were doing I called the Toyota dealership the quoted $225.00 for new pads. Seemed high as dealerships are. So I got talking to a neighbor who just took her newer model honda in for a brake job, $149.99 she paid at just brakes with no problems. sounded good I took my truck in this morning. After getting the 149.99 quote I left and went home then the call came telling me the pressure cylindar was shot in the right side uneven wear on the left side...
Complaint comments Comments Complaint country United States, New Mexico, Albuquerque Complaint category Cars, Parts & Vehicles

Just Brakes - Crooks

Posted: 2011-04-06 by    RemDigga
Complaint Rating:  0 % with 0 votes
The $99 brake service is a scam. When i was in the store seven customers came in the store and Just Brakes had none of their pads in stock. Then they will charge you $160 for the brake pads that they have to order. After that they will walk you to your car and tell you that your caliper pistons are sticking, and that your entire brake system will need rebuilt. I got out at $450 because i wouldn't let them rebuild my two year old calipers. They installed and charged me for parts that i told them i did not want. I told the manager i would not pay for these and his response was "we can put...
Complaint comments Comments Complaint country United States Complaint category Cars, Parts & Vehicles

Just Brakes - Tried to scam me for $1000.00

Posted: 2011-03-28 by    Blaffened
Complaint Rating:  0 % with 0 votes
I dropped of my car at Just Brakes in N Richland Hills tx for a brake job. I received a call back and was told that my car needed $1000.00 worth of repairs and that by law he could not release my car. I demanded my car back and told him that was a lie. He said it would be ready in an hour. A co-worker dropped me off and my car was still in the air on the rack tires off. I was told everyone was on a break and I would just have to wait. I waited and waited. Finally my car was put back together and the man slammed my keys on the counter and walked off. I was afraid that he may have made my car dangerous....
Complaint comments Comments Complaint country United States Complaint category Cars, Parts & Vehicles

Just Brakes - $99 brake job comes out to $250

Posted: 2011-03-25 by    Jinade
Complaint Rating:  100 % with 1 votes
I took my 2007 Nissan Sentara in Just Brakes. I dropped it off at 10 AM. I called at 1pm and the manager said it wasn’t done. he called an hour later and said the car didn’t need anything, shocks, etc. were all fine. He called at 3 and said the brakes sit on a “special” boot that they do not carry and it would be an extra $50.00. I finally picked up the car at 4. 4 days later, I hear squeaking from the brakes, worse than when I took it in.

I called the manager and he said they have to be broken in at least 300 miles. I said it’s been like 400 miles. He...
Complaint comments Comments Complaint country United States Complaint category Cars, Parts & Vehicles

Just Brakes - I would never go there again and I don’t want anyone else to make the same mistake.

Posted: 2011-03-24 by    Niocine
Complaint Rating:  0 % with 0 votes
Just brakes promise a complete set of brakes for $99. When they get you in the door, they make up all kinds of other needs to get you to pay more. The parts they replaced on my sons car should have lasted the life of his car unless he was in a wreck which he wasn’t. I spoke with their regional office and they stood by the fact that he did indeed need these parts. I told them I felt screwed and they did nothing about it. I would never go there again and I don’t want anyone else to make the same mistake....
Complaint comments Comments Complaint country United States Complaint category Cars, Parts & Vehicles

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