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Joss & Main Complaints & Reviews

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Joss & Main - additional 24-37% in shipping charges

Posted: 2015-07-20 by    kssc
Complaint Rating:  0 % with 0 votes
beware when purchasing furniture that Joss and Main will charge an ADDITIONAL 20-40% for stupidly slow shipping/delivery!!!
charged me an addtl 24% for dresser shipping and another additional 37% for side tables/night stands.
And for the HUNDREDS of $$$ that i paid in shipping they will only drop it at the door, not in the room nor set it up. really? i pay hundreds of $$$ for a service and you cant even set it up in the correct room? They also would NOT stay while we unwrapped the items to make sure they were not damaged. Really? awful service.
And items arrived with damage...

Joss & Main - No delivery

Posted: 2015-01-28 by    Martin Barber
Complaint Rating:  100 % with 1 votes
Spent ages agonising over a piece of furniture and eventually decided on a quite expensive one from Joss & Main. Got the confirmation and gave a delivery date so I took a day off to make sure I was at home to receive it. On the day I checked the tracking and saw there was a delay but as it was not specific so I called them for more details. I was then told they had cancelled my order because the item was "too heavy to ship" for their courier. What a ridiculous situation. They said they had e-mailed me but no sign of that (how likely is that???). They said they were very sorry but nothing they could...

Joss & Main - Did not receive what I ordered

Posted: 2015-01-07 by    Sherril Scott
Complaint Rating:  100 % with 2 votes
I ordered a bed set from this company in Lavender and blue - and received one of a totally different color and name! I contacted the company numerous times and their last reply to me was that I should not have to pay for an item that I did not receive, and that if I verify the information from my order they will either ship what I DID order or refund my money if it is no longer available. I sent two MORE emails verifying (per their request and information) that what I received was no where near what I ordered (wrong color, wrong name, and wrong item number). Now I find myself just being completely...

Joss & Main - Delivery of Vanity Nightmare

Posted: 2014-10-02 by    baystategirl
Complaint Rating:  100 % with 1 votes
I will NEVER order anything again from Joss & Main or Wayfair as they are one in the same in the shipping category. I ordered a bathroom vanity and had to pay $150, which I thought was a lot, but the price of the vanity was good, so I was willing to pay a little extra for the shipping. The original shipping date was 3-4 weeks after it was ordered, which I was OK with. Once the vanity arrived at the shipping distribution center, it took at least another week for me to receive a call to set up a delivery. The vanity was for my summer home, which was not where i originally had it sent to go, so I called...


Posted: 2014-09-22 by    Mimi C
Complaint Rating:  100 % with 2 votes
Joss and Main cancelled ALL of my orders all 5 of them and sent me one email for my very first order. No additional emails where sent to me and when you call they are not pleasant. There was a mistake with THERE pricing online and they did not honor it! Where is the customer service. They sent one email that states they made a mistake on there pricing and as a customer I have to pay. HORRIBLE CUSTOMER SERVICE. Is it the customers fault that someone did not do there job with pricing the items correctly?...

Joss & Main - Return policy

Posted: 2014-01-30 by    Unsatisfied369
Complaint Rating:  100 % with 3 votes
After ordering several bathroom products which proved to be substandard in manufacturing quality, I began the return process. They obviously keep no record of your order as you have to email them all the information ten times over. Then you pay to have the items returned, but because they are based in China, they seem to reserve the right to refuse payment of customs charges, which means on an order costing $150.00 with a $30.00 return fed ex shipping fee, they will request that you pay $350.00 in customs fees on THIER behalf. How crazy are they? Very! Do not under any circumstances use this site!!!...

Joss & Main - items not shipped for months

Posted: 2013-07-03 by    WandaQ
Complaint Rating:  100 % with 2 votes
Ordered an item; nearly a month later it was still "processing." Contacted customer service but they told me there were no cancellations and that delivery was still within their stated parameters. There are no "stated parameters" on website. No one expects to wait over a month for something ordered online. Site is also unclear about the fact that are no returns, only exchanges. I will not be shopping there again....

Joss & Main - Destroyed Mirror

Posted: 2012-08-31 by    clk0724
Complaint Rating:  91 % with 11 votes
You know they say "if it's too good to be true, it probably is" ? That's exactly what Joss & Main is. They lure you in with "sale events" and don't let you know about the quality. Most of the items they promote can be found on eBay or Overstock or Amazon for a fraction of the price. There is NO QUALITY in this place. And the service they provide is extremely below par. I ordered a large wall mirror on July 2nd, and it didn't even ship out until 3.5 weeks later. And when I received it, tho the glass wasn't broken, the borders of the circular mirror was severely destroyed...

Joss & Main - Georgia - Failure to Deliver Product

Posted: 2012-08-11 by    TickedoffinGA
Complaint Rating:  100 % with 12 votes
I ordered a 200 lb. Entry Foyer Cabinet in early July. The shipping charges were $230.00. Supposed to be "white glove" service. After watching the Tracking from Memphis, TN to somewhere in Indiana I started to call the only numbers they gave. Memphis Shipping said after it left them, they have NOTHING to do with it! So, I waited! After 2 more weeks of waiting I got a call from Atlanta, GA wanting to schedule the delivery for August 11th! I couldn't believe it! 2 more weeks???? The lady said they only deliver to my area every two weeks!!! I told her it had already been more than 2 weeks!!! She...

Joss & Main - Order Cancelled for No Reason

Posted: 2012-02-19 by    mariasangria
Complaint Rating:  100 % with 17 votes
I ordered some decor items through this company in January 2012. I needed these items to stage a home which will be listed for sale March 1, 2012. The items did not arrive after 6 weeks. I attempted to call Joss and Main numerous times but the phone is picked up with no response, only recorded music playing. I emailed 3 times and received an automated response which claimed a customer service representative would reply within 24 hours. That was 3 weeks ago. It appears there is no way to contact this company. When I search the order history for my account, the order was cancelled with no explanation...

Joss & Main - Order Feb 27, 2011

Posted: 2011-04-11 by    chicago3141
Complaint Rating:  96 % with 67 votes
Ordered 2 off the shelf items Feb 27, 2011. On-line
After numerous complaints, delivery was Apr 7, finally.
but missing one of the items, but NO packing invoice in box

The contact telephone number has a recorded message:
"our advisers are busy with other callers" 24/7 no-one answers phone
just leave a message

this company not ready for business, be warned...

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