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Joss & Main Complaints & Reviews

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Joss & Main - Return policy

Posted: 2014-01-30 by    Unsatisfied369
Complaint Rating:  100 % with 2 votes
After ordering several bathroom products which proved to be substandard in manufacturing quality, I began the return process. They obviously keep no record of your order as you have to email them all the information ten times over. Then you pay to have the items returned, but because they are based in China, they seem to reserve the right to refuse payment of customs charges, which means on an order costing $150.00 with a $30.00 return fed ex shipping fee, they will request that you pay $350.00 in customs fees on THIER behalf. How crazy are they? Very! Do not under any circumstances use this site!!!...
Complaint comments Comments Complaint country United States Complaint category E-Shopping

Joss & Main - items not shipped for months

Posted: 2013-07-03 by    WandaQ
Complaint Rating:  100 % with 2 votes
Ordered an item; nearly a month later it was still "processing." Contacted customer service but they told me there were no cancellations and that delivery was still within their stated parameters. There are no "stated parameters" on website. No one expects to wait over a month for something ordered online. Site is also unclear about the fact that are no returns, only exchanges. I will not be shopping there again....
Complaint comments Comments Complaint country United States Complaint category E-Shopping

Joss & Main - New York - Will not allow cancellation 3 weeks prior to shipping date

Posted: 2013-06-11 by    Gthah
Complaint Rating:  100 % with 2 votes
I attempted to cancel an order which wasn't going to be shipped for another 2-3 weeks and they refused. That has to be illegal! It's certainly a scam, along with their no returns policy, on home decor where color, texture, etc are so important? I dont think so! DO NOT SHOP with JOSS & MAIN....
Complaint comments Comments Complaint country United States, New York Complaint category Home & Garden

Joss & Main - Florida, Crestview - Policy claims to refund if item not shipped. This is untrue.

Posted: 2013-03-20 by    Jrow47
Complaint Rating:  100 % with 5 votes
I ordered an item on march 18, 2013. It was to be shipped the first week of April or so. Ton march19, 2013 I called to cancel since it had. Not shipped. They were not willing to do that even though their policy is to refund if the item has not shipped....
Complaint comments Comments Complaint country United States, Florida, Crestview Complaint category Furniture

Joss & Main - Destroyed Mirror

Posted: 2012-08-31 by    clk0724
Complaint Rating:  90 % with 10 votes
You know they say "if it's too good to be true, it probably is" ? That's exactly what Joss & Main is. They lure you in with "sale events" and don't let you know about the quality. Most of the items they promote can be found on eBay or Overstock or Amazon for a fraction of the price. There is NO QUALITY in this place. And the service they provide is extremely below par. I ordered a large wall mirror on July 2nd, and it didn't even ship out until 3.5 weeks later. And when I received it, tho the glass wasn't broken, the borders of the circular mirror was...
Complaint comments Comments Complaint country United States Complaint category Other

Joss & Main - Georgia - Failure to Deliver Product

Posted: 2012-08-11 by    TickedoffinGA
Complaint Rating:  100 % with 12 votes
I ordered a 200 lb. Entry Foyer Cabinet in early July. The shipping charges were $230.00. Supposed to be "white glove" service. After watching the Tracking from Memphis, TN to somewhere in Indiana I started to call the only numbers they gave. Memphis Shipping said after it left them, they have NOTHING to do with it! So, I waited! After 2 more weeks of waiting I got a call from Atlanta, GA wanting to schedule the delivery for August 11th! I couldn't believe it! 2 more weeks???? The lady said they only deliver to my area every two weeks!!! I told her it had already been more than 2...
Complaint comments Comments Complaint country United States, Georgia Complaint category Furniture

Joss & Main - Order Cancelled for No Reason

Posted: 2012-02-19 by    mariasangria
Complaint Rating:  100 % with 17 votes
I ordered some decor items through this company in January 2012. I needed these items to stage a home which will be listed for sale March 1, 2012. The items did not arrive after 6 weeks. I attempted to call Joss and Main numerous times but the phone is picked up with no response, only recorded music playing. I emailed 3 times and received an automated response which claimed a customer service representative would reply within 24 hours. That was 3 weeks ago. It appears there is no way to contact this company. When I search the order history for my account, the order was cancelled with no explanation...
Complaint comments Comments Complaint country United States Complaint category Bad Business Partners

Joss & Main - Order Feb 27, 2011

Posted: 2011-04-11 by    chicago3141
Complaint Rating:  97 % with 59 votes
Ordered 2 off the shelf items Feb 27, 2011. On-line
After numerous complaints, delivery was Apr 7, finally.
but missing one of the items, but NO packing invoice in box

The contact telephone number has a recorded message:
"our advisers are busy with other callers" 24/7 no-one answers phone
just leave a message

this company not ready for business, be warned...
Complaint comments Comments Complaint country United States Complaint category Home & Garden

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