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HEB - Rude cashier

Posted: 2014-08-24 by    kristalynn
Complaint Rating:  0 % with 0 votes
I went with my two children to HEB on Marbach Rd. in San Antonio, Tx for groceries at night. During checkout I noticed that I forgot the drinks so I sent my son for the sodas. This was actually his first time there so he did not know where the sodas were located. As he was taking off to get the sodas the cashier then looks at my son and says, "You better hurry up cause I am almost done." My son and I just looked at her expecting her to laugh but we realized she was serious. She then said rudely, " You think I'm playing right?" Wow, we just ignored her and I waited for my...
Complaint comments Comments Complaint country United States Complaint category Food

HEB - injustice

Posted: 2014-08-07 by    Marie 87
Complaint Rating:  0 % with 0 votes
My name is Sylvia Harris and I am concerned about the professionalism and compassion of pharmacy employees at HEB I have emphezyma and other health problems and i feel as though everytime I go to pick up my medications it is a problem. I tried to get a better understanding of descrepancies concerning my medications and a pharmacist named Kayla Ann Mueller NPI #1639410707 talked to me very disrespectfully she said "since you dont understand what im saying to you then come up here so i can spell it out for you". i tried to Ask for Kayla's name and the other employee refused to give...
Complaint comments Comments Complaint country United States Complaint category Employees

HEB - Texas - HEB customer Courtesy

Posted: 2013-07-10 by    HEB Customer
Complaint Rating:  0 % with 1 votes
Rude Customer service. Just today I was stopped first at Self-service counter by their operator as she said I did not pay for cherries, I told I did but she checked anyway and then left without apolozing after she found them that I already paid fo it. Then again, at the exit gate, their door lady said where your receipt for these four items (cherries, blackberries and 2 more items that I did not put in the polythene bag as hate using polythene bags. I showed her the receipt but she did not say sorry either or thank you. HEB needs to train their personnel to be respectful of customers otherwise it...
Complaint comments Comments Complaint country United States, Texas Complaint category Food

HEB - everything

Posted: 2013-02-14 by    ISHOPANDEATY
Complaint Rating:  100 % with 1 votes
HEB AS OTHER STORES JACK UP MEAT PRICES TO 7 DOLLARS A POUND FOR MEAT THAT WAS 2 DOLLARS A POUND DURING WINTER. AND EEVRYONE GOES ON BUYING IT. ALSO, WHEN I GO ROUND THE STORE I SEE 20 PERCENT O F PRODUCT NOT SHOWING PRICE. ALSO AT HEB I NOTICED THEY DONT LIKE U 2 GET THEM TO GIVE U WAT THEY HAVE ADVERTISED. THEY WILL HOLD LINE FOR 50 MINUTES TO FITE WITH U. MOST BIG BISUNESSES DO NOT CARE ABOUT CUSTOMER SERVICE BECAUSE= THEY KNOW YOU WILL SHOP ANYWAYS. SO Y SHULD THEY KISS UP 2 US??? SEE??? Y WASTE MONEY AND EFFORT??? WHEN THEY WILL MAKE THE DOUGH WITH OR WITHOUT ANYONE BEING...
Complaint comments Comments Complaint country United States Complaint category Food

HEB - No customer courtesy.

Posted: 2012-07-12 by    Eldon McGill
Complaint Rating:  100 % with 2 votes
I am simply tired of the rude obnoxious way HEB stores are operated. The employees usually clog the aisles sometimes stocking shelves other times simply gossiping.
Today, as has happened too many times, I selected several items and went to check out. As is usual a "partner" came and yanked my cart out of the line and told me to go to another cashier half way across the store. In the past I have attempted to argue but today was I simply left the cart and left. I attempted to lodge a couple of complaints but could not find any one interested....
Complaint comments Comments Complaint country United States Complaint category Food

HEB - Texas, Marble Falls - Clerk calling me a thief

Posted: 2012-05-16 by    Susaneu
Complaint Rating:  67 % with 3 votes
I took a bottle of shampoo back to HEB because I felt I had been charged the wrong price. I did not have my receipt with me but I did have the shampoo. Tbe clerk checked her computer for "movement" on the item at the time I said I was in the store. The computer said there had been no movement on that item. The clerk then handed me back the shampoo and said "i dont know how you got this out of the store but you did not pay for it." I assured her I had the receipt at home. I went back a couple of days later with my receipt, which of course proved there was movement on the item...
Complaint comments Comments Complaint country United States, Texas, Marble Falls Complaint category Health & Beauty

HEB - Double charged on milk

Posted: 2012-03-23 by    Lakoode
Complaint Rating:  100 % with 1 votes
I went to HEB on Bellaire location on Monday 10/17/2011. I have been rush to stop by that HEB late at night around 11:15 pm just to get a can of milk for my daughter. I give my credit card for my husband to pay for it and he swipe card only 1 time for 1 can of milk is 16.68. But 2 day later I check my credit card online and I find out they charge me 2 time $16.68 at the same day. I go to the store said that I need to talk to manager. The guy at front desk tell me wait for while. After that a lady came out ( her name is Belen) and ask me few question then she said I can do anything you have to come...
Complaint comments Comments Complaint country United States Complaint category Unauthorized Charges

HEB - Texas, Beeville - Collette

Posted: 2012-02-11 by    Lou2006
Complaint Rating:  100 % with 2 votes
While shopping at heb Business center noticed an employee who was very rude and unprofessional to customers and other employees alike. I assume she was in a managerial position because of the type of role she portrayed. I have always admired HEB's customer service and the good service the managers and employees. I was disappointed in her attitude....
Complaint comments Comments Complaint country United States, Texas, Beeville Complaint category Employees

HEB - Rude

Posted: 2011-12-22 by    crystal
Complaint Rating:  75 % with 4 votes
I was at the self check out and it didn't print my receipt so I went up to the front desk and asked for a receipt. She was like " oh, ok" and just walked away to help another customer. She came back and said it will take a WHILE, are you sure you want it?" I was like yeah, i just said that. I thought it would take 10 minutes maximum but I waited for 20 minutes! She was so useless. If she doesn't get fired, i will never come to HEB ever again. Her name is Wendy. She clearly does not know what she's doing and needs to be replaced....
Complaint comments Comments Complaint country United States Complaint category Department Stores

HEB - Texas, Austin - Overcharged every time on vegetables

Posted: 2011-10-23 by    Ryanpi
Complaint Rating:  0 % with 0 votes
Every time we buy tomatoes, zuchinni / squash, and sometimes even onions and peppers the cashiers charge us for the most expensive option. For example we buy salad tomatoes, the 2nd cheapest type of tomato there, and they charge us for tomatoes on the vine - a 50% increase in price! We even have the stickers on these items and they over charge us. It happens far too often to be a simple mistake, and that they charge you for the most expensive item available is even more suspicious.

Also there are plenty of times you don't get give a sale price, or the wrong price is in front...
Complaint comments Comments Complaint country United States, Texas, Austin Complaint category Food

HEB - Unprofessional customer management

Posted: 2011-10-13 by    Igrass
Complaint Rating:  100 % with 4 votes
I ordered a birthday cake for my mom and picked it up on 1/9/10 at 2:30pm CT at the HEB on 201 N FM 685 in Pflugerville, TX.

When I picked it up, the lady in the bakery department was quite anxious about me opening the box and looking at the cake, saying why are you opening it, don’t open it. I thought her behavior was strange, but it didn’t dawn on me until I got home why she was acting like that. It was not only lopsided, but it was not made the way I asked for. The guy in the bakery explained that if they feel there is too much buttercream frosting on it, they would...
Complaint comments Comments Complaint country United States Complaint category Products & Services

HEB - Texas, Pasadena - overcharge

Posted: 2011-08-03 by    dewey snider
Complaint Rating:  100 % with 1 votes
i have been overcharged for produce on 4 occasions in the last 3 or 4 months. yesterday i bought nectarines at .97 per pound. i was charged for yellow fleshed peaches at 2.49 per pound. i'm getting tired of having to go back because of this. why don't you hire people that can walk and chew gum at the same time, or at least be able to read a number. it's not only an aggravation but with gasoline at almost 4.00 per gallon it is expensive. my name is dewey snider snider66@att.net...
Complaint comments Comments Complaint country United States, Texas, Pasadena Complaint category Food

HEB - Texas, San Antonio - employee rudeness

Posted: 2011-07-14 by    sawoman
Complaint Rating:  0 % with 0 votes
I work for another company in the same building where HEB has its corporate office (unfortunately). I've been having a problem with a security employee (a large, tall black man). I don't recall his name, but this issue has been going on for a while.
Some months ago, he saw me playing music outside, and asked if I would go to his house and teach him to read music. I refused. Since then, he has been very short with me whenever I see him.
This is grossly inappropriate....
Complaint comments Comments Complaint country United States, Texas, San Antonio Complaint category Food

HEB - Texas, San Antonio - HEB Yellow Coupon deceptive

Posted: 2011-05-24 by    kimanddon
Complaint Rating:  50 % with 2 votes
HEB has a deceptive coupon practice. The HEB coupon policy states that you can combine a yellow in store coupon with a manufacturers coupon. However, it also states that you cannot combine a yellow in store coupon with the letter M on it with a manufacturers coupon. This is deceptive. What they do is entice you to buy a product that has the yellow coupon and when you get to the checkout and hand them your manufacturers coupon they won't accept it. So I called the consumer customer service line and they said they have received numerous complaints are looking into it. No apology for the deceptive...
Complaint comments Comments Complaint country United States, Texas, San Antonio Complaint category Food

HEB - Texas, San Antonio - DISRESPECTFUL CASHIERS

Posted: 2011-02-20 by    CHANTLEMG
Complaint Rating:  0 % with 2 votes
I HAVE BEEN A CUSTOMER AT THIS HEB LOCATION FOR THE PAST TWO YEARS, I REALLY DO ENJOY SHOPPING AT THIS LOCATION, UP UNTIL ABOUT A MONTH AGO. I HAVE BEEN TREATED VERY BAD AND HAVE BEEN VERY DISRESPECTED BY TWO FEMALE CASHIERS IN THE SAME MONTH. THE FIRST ONE NAMED ADRIANNA WAS VERY RUDE AND DISRESPECTFUL WHEN I WENT THROUGH HER LANE, SHE WAITED UNTIL SHE RANG UP ALL MY ITEMS TO EMBARASS ME BY TELLING ME THAT NEXT TIME I NEEDED TO GET IN THE LANE THAT WAS FOR MORE ITEMS, INSTEAD OF JUST TELLING ME FROM THE BEGINNING THAT SHE COULDN'T RING ME UP BECAUSE I HAD TOO MANY ITEMS. THEN WHEN I ASKED...
Complaint comments Comments Complaint country United States, Texas, San Antonio Complaint category Food

HEB - Texas, Beeville - Per store mgr. Fred Moron-no returns accepted

Posted: 2011-02-09 by    reroute
Complaint Rating:  33 % with 3 votes
I tried to return an item today at the HEB in Beeville, Tx. This is what happened: I did not have my receipt because the item was purchased several weeks ago. The girl at the desk took the item to another room and closed the door. She came out a few minutes later and said that the item I was returning had not been purchased at that Beeville HEB in the last 2 months. I told her I may have purchase it longer ago or I may have purchased it at another HEB in a town near by. She said I could not return it without a receipt. I said I did not want cash back, I only wanted in store credit. She said that...
Complaint comments Comments Complaint country United States, Texas, Beeville Complaint category Products & Services

HEB - Texas, San Antonio - POOR CUSTOMER SERVICE

Posted: 2011-01-13 by    ponchito
Complaint Rating:  75 % with 8 votes
Erlene,

Yes, we have discussed issues regarding your location. I am very frustrated. Cashier errors are one factor. But, I still strongly believe your store location has inconsistent good customer service levels. I do not feel we are valued customers. We are not difficult shoppers, but do appreciate maybe seeing a smile or two when we go shopping for everyday grocery needs. I really don't know how much of this is the stores fault or how HEB operates its grocery business. I do believe H.E. Butt did orginally drive its business on outstanding customer service. I am quite aware...
Complaint comments Comments Complaint country United States, Texas, San Antonio Complaint category Food

HEB - Texas, Alamo Heights - bad meat

Posted: 2011-01-13 by    Meat Shopper
Complaint Rating:  50 % with 2 votes
I went and bought the 97/3 hamburger meat packaged for todays date opened the package and red meat on the outside and brown, brown brown on the inside.Took it back with my reciept and the manager, Aroldo told me that while the meat is being packaged oxegon gets inside ALL MEAT packaged by HEB and turns brown and stays red on the outside. I had a witness who works there, Manny, and he just shook his head in disbelief. He toldme the main meat supervisor George Quiroez told him that.Wanna buy meat at HEB?...
Complaint comments Comments Complaint country United States, Texas, Alamo Heights Complaint category Food

HEB - Texas, San Antonio - Rude employee

Posted:    oth
Complaint Rating:  40 % with 5 votes
the girls name is veronica bocout, or something of that last name. I was new to the store location. I saw that the item was out and just asked her, because she was walking by, 'is there anymore in the back." "I'll go check." She goes and never comes back, I know b/c I waited. I figured she got caught up with customers. I decided to find her later and ask her, 'did you find any?"
She gives me the ugliest look and says 'Does it look like I found it." and walks off. Thats very poor customer service. I go to check out and ask the cashier if they knew...
Complaint comments Comments Complaint country United States, Texas, San Antonio Complaint category Food

HEB - Texas, San Antoio - Additional Charges

Posted:    My Jazzie Self
Complaint Rating:  0 % with 0 votes
HEB charges .20 cents to make change. I asked for a roll of quarters in exchange for ten $1.00 bills. The cashier was hesistant to inform me that there was a .20 cent charge for any change requests. The interesting thing is... HEB charges TAX on the .20 cents change request fee... therefore it is .22 cents to make change. When I asked them why are they doing that.. the response was "the bank charges HEB to get change." After thinking about the answer (the day after)...it dawned on me.. HEB HAS A CREDIT UNION!!!...
Complaint comments Comments Complaint country United States, Texas, San Antoio Complaint category Other

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