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Green Mountain Energy Complaints & Reviews

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Green Mountain Energy - Texas, Richardson - Not very &Green&

Posted: 2015-06-16 by    Dazoz
Complaint Rating:  0 % with 0 votes
For a company that prides itself on green credentials, their pricing structure rewards the largest consumers & financially penalizes the more frugal electricity user. Check their rates. From 0 up to 500 is the highest charge per KWh, with the rate dropping from 501 to 1000 KWh & dropping even further if you use over 1000 up to 2000KWh. So to get the best rate, leave all the lights on, have all appliances running all the time & let your neighbors run extension leads from your outlets to their homes! Bottom line, if you try to make as small a carbon footprint as possible, Green Mountain Energy will...

Green Mountain Energy - ” switched energy service from a former Energy supplier “without my permission

Posted: 2015-04-04 by    Elena Streltsova
Complaint Rating:  100 % with 2 votes
Energy supplier called “ Green Mountain Energy” switched energy service from a former Energy supplier “ PECO Energy” without my permission. When I called them and asked what is going on, they said: they got permission to switch the service from my Son, when he is EVEN NOT on the account!!! I am only ONE on the account. My son remembers, that somebody came to the property and bother him with the advertisement about a new and cheaper energy service, my son did not sign any paperwork, they just tricked him by asking his name. And still they should not switch the service without...

Green Mountain Energy - Unauthorized disconnection notice

Posted: 2015-02-05 by    Green monster energy
Complaint Rating:  0 % with 0 votes
I started with this company in April 2014 and it's been the most horrible experience. They charge for unauthorized late fees with no notice. Then if you make a payment arrangement they still charge late fees. Telling you that s verbal agreement isn't good enough. They don't give you no grace period to pay your bill. I was expecting to get my check 2days later than expected and they said "you are still going to be charged a late fee because we had to send out a notice" but I still have yet to receive. Do Not Sign up with this company, they will nickel and dime you for breathing. Horrible!!!...

Green Mountain Energy - Service/ Billing

Posted: 2014-09-29 by    JSWOPE DFWAREA
Complaint Rating:  0 % with 0 votes

Green Mountain Energy - Wrongful power disconnection

Posted: 2014-05-07 by    Britany Roby
Complaint Rating:  0 % with 0 votes
I was placed on a payment plan March 5th, 2014. I was told by the representative that set me up on a payment plan to always go by my statement as far as the amount I'm expected to pay. The amount on the statement would automatically include a $54.03 additional to whatever the current bill is over 5 months to fulfill the plan. The representative confirmed with me that I would not receive any disconnection notices while on the plan. The representative also told me that a statement had yet been generated but I would typically have 16 days to pay from the date of the statement. I later received...

Green Mountain Energy - Billing and Customer Service

Posted: 2013-11-05 by    terrimeaux
Complaint Rating:  0 % with 0 votes
Green Mountain Energy changed our pricing structure without notice and refused to correct their billing. Their supervisor, Sergio, was rude, telling me I was irresponsible in taking care of my bills. Wouldn't let me speak with a manager or give me a manager name and said he'd ask a manager to call me back. When I asked to wait he told me their managers were busy doing other things.

I would avoid this company at all costs....

Green Mountain Energy - Texas, Carrollton - Charges

Posted: 2013-10-30 by    Ahmed Ghadyali
Complaint Rating:  100 % with 1 votes
I was living in apt #2606 and moved to apt #3604 in the same apartment complaex and i called green mountain to transfer the services from my earlier apartment to new apartment, they transferred the services but they didn't changed the move out date from the earlier apartment.
However i have moved out from the earlier and moved in to the new apartment #3604 on 08/30/2013.
But now Green Mountain has send me a bill of $41.00 for apt #2606 which i left on 08/30/2013 and they are saying that they didn't changed the move out date, thus they have charged me till 09/18/2013.

Green Mountain Energy - Billing/ unfair fees

Posted: 2013-10-14 by    Carol24
Complaint Rating:  0 % with 1 votes
Green Mountain Energy has the most unfair practices of any electric company I've ever been associated with. Recently, when my family moved from one residence to another, I missed the due date of payments from both residents, the old one and the new. I was charged $20 twice on the bill from the old residence for a disconnect processing fee (according to customer service, that is for sending out a letter to warn you of a future disconnect). Then on top of that, there was a late payment penalty of $7.80. ($47.80 charges so far)! when you are the mother of two children and both parents work full...

Green Mountain Energy - Illinois, Cicero - Fraud

Posted: 2013-09-06 by    Another Victim Scammed
Complaint Rating:  100 % with 1 votes
A Green Mountain Energy Salesman kept coming around trying to switch us. We learned from a previous experience that their prices are significantly higher that other services. This is hard to see the difference at the door because they don't show you the bottom-line rate you will pay. We repeatedly told him we were not interested.

Unfortunately, my mentally disabled brother-in-law was at home and answered the door. My BIL is in his 40's; no bank account; can not count change; he could not manage any financial responsibilities on his own; not to mention he is not on any of...

Green Mountain Energy - Texas, Houston - Switched after I Said No

Posted: 2013-07-25 by    Shantilou
Complaint Rating:  0 % with 0 votes
I was at a festival and my niece wanted a baloon from the Green Mountain Energy Booth. The lady told my 4 yr old niece they were only giving them to people who completed their form. So I talked to her a min and she basically told me the form is an enrollment form. I told her I don't know when my contract is up & that the electricity was not in my name. She said I could put a date 2 months in the future and then discuss with my roomate and call her and have the enrollment voided if we didn't want to switch. My roomate said no so I called her back and let her know we would not be swithing....

Green Mountain Energy - Texas - Deceptive practices

Posted: 2013-02-26 by    cadumas
Complaint Rating:  100 % with 2 votes
I was approached by Tony with Green Mountain Energy at a local grocery store. He obtained some information from me and gave me his cell phone number so my husband could call him to get more information about the company and possibly switch to their services. I repeatedly asked if our service would be switched and Tony assured me he wouldn't do anything until he spoke with my husband.
Well, guess what? We got a letter about a week later saying our service was changed. I'm not on the current TXU account, but they switched the service to Green Mountain without my husband's consent....

Green Mountain Energy - Texas, Lyford - Auto Draft and Refund

Posted: 2013-02-11 by    Jessica Candelario
Complaint Rating:  0 % with 0 votes
On January 29, 2013 Green Mountain Energy drafted my bank account twice through the auto pay system due to their "system error". GME failed to notify their consumers. I made contact with the company on January 31, 2013 and informed them of the situation and requested for them to reverse the amount that was drafted incorrectly into my bank account to avoid my bank account to go into a negative status/overdraft, as I had other bills that needed to be paid. I contacted them on January 31, 2013 and every day after that. The response I received from the company was that I needed to contact Bill Matrix-...

Green Mountain Energy - Texas, Pharr - changed us company w/o permission

Posted: 2012-07-26 by    dee03
Complaint Rating:  100 % with 2 votes
was approached at my home by a green mountain energy representative I was asked if we wanted to switch to green mountain we said no. next next thing we know we received a letter in the mail stating a change will take place within the following 7 days letter was all in spanish which we don't even speak I called green mountain to file a complaint an assistant was very rude... I had them sent me a copy of our signature which we filed with the police department and our signature had been forged. beware any green mountain energy representatives.....

Green Mountain Energy - Texas, Mansfield - Poor service

Posted: 2012-06-27 by    texanmp
Complaint Rating:  0 % with 0 votes
Customer service did not cancel service. I called a month in advance to notify them when I needed to cancel service. Just recently received a bill in the mail. It has been two months since I called Green Mountain and they were very quick to claim that I never called to cancel service. Then I submitted a claim to their corporate office. A week later they call to notify me since they have no proof that I called they cannot help me out. I asked if human error could be the reason for not putting my order through the computer. They told me yes. They are complete idiots. Do not use this service....

Green Mountain Energy - I am never giving GME another look back

Posted: 2011-09-20 by    Sussale
Complaint Rating:  100 % with 2 votes
Just spent 2 and a half hours on the phone with the company.

Been with them for several years and never really had any problems. Sure, we've had a few "lates" but nothing like the past two years while we have been small on funds (who hasn't been in this economy).

But, in May, due to a clerical error, when I made a payment online, the payment was "returned". I even called to let them know that I'd made the error, and sent in a second payment.

Well, don't make clerical errors with GME! They turn off your ability to pay online if you...

Green Mountain Energy - Texas - Billing/Customer Service

Posted: 2011-09-09 by    grrrr2011
Complaint Rating:  100 % with 3 votes
Horrible customer service. I called on 8/25/11 to inquire why I was being charged for electricity that we had cancelled on 7/15/11 when we moved. I was told it would be resolved. Then, yesterday on 9/8/11, I see a charge taken out of my bank account AGAIN from Green Mountain. So I called, and after 30 minutes of being on hold, was told that one of the employees made an error. They said that they couldn't credit it back to my bank account, and that a refund in the form of a check would need to be processed which would take two weeks and then it would need to be mailed. Well, if they took the...

Green Mountain Energy - Texas, Dallas - Billing/Service/EVERYTHING

Posted: 2011-06-16 by    DSum
Complaint Rating:  80 % with 5 votes
Hands down the worst billing service ever. I live in a loft apartment and was charged $700 last month for every bill I have already paid. Went through a month of arguing that a 1 bedroom apartment could NEVER use that much electricity until they finally agreed and brought it down to $200 (Still not right, but I was tired of dealing with them). Just now, I tried to log in to the website tonight to pay my most recent bill and magically the whole website was down and wouldn't pull up. Tried to access the website from 2 iPhones and 3 different computers from different servers and it's still...

Green Mountain Energy - Texas, Abilene - Disconnected us for no reason and left us and our kids in the cold!!!

Posted: 2011-03-30 by    MissJulia
Complaint Rating:  100 % with 2 votes
We went out of town for two weeks prior to the two weeks my husband called the electric company to find out about our bill, ect. We went on vacation and couple days later our service was disconnected, which we were not late. We paid the bill and called them to find out out electric had been some how switched to another electric company. doesnt make sense when we did no such thing. they said that they recieved a letter saying some other company was taking over our energy needs. Which we did no such thing and they did with out confirming with us! Leaving us in 40 degree weather with our two small...

Green Mountain Energy - Texas - Billing on Closed Account

Posted: 2011-02-04 by    J.J. Lewis
Complaint Rating:  100 % with 1 votes
Two years ago we ordered our service cancelled and account closed the day we moved from our apartment into our duplex because we decided to switch our service to TXU. When we cancelled our service with GM we had a balance due of about $350 which we were prepared to make payments on. A month after moving to our new place we received a collections notice from Credit Systems International (CSI) for an outstanding balance of over $950!!! When trying to contact customer service about it I got lost in the voicemail labyrinth and just gave up, willing to take the hit on my credit report. That was until...

Green Mountain Energy - Texas, Sugar Land - POOR customer service

Posted:    Unsatisified GME Customer
Complaint Rating:  0 % with 0 votes
Just spent 2 and a half hours on the phone with this company.

Been with them for several years and never really had any problems. Sure, we've had a few "lates" but nothing like the past two years while we have been short on funds (who hasn't been in this economy).

But, in May, due to a clerical error, when I made a payment online, the payment was "returned". I even called to let them know that I'd made the error, and sent in a second payment.

Well, don't make clerical errors with GME! They turn off your ability to pay online if you...

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