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Green Mountain Energy Complaints & Reviews

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Green Mountain Energy - Service/ Billing

Posted: 2014-09-29 by    JSWOPE DFWAREA
Complaint Rating:  0 % with 0 votes
NO NOTICE GIVEN MY BILL WENT FROM 200 TO 553. WHEN I CALLED THEY BASICLY SAID IT IS WHAT IS. THEY GAVE ME NO NOTICE THAT THE RATE WAS GOING NO OPTION IF I WANTED TO CHOOSE A DIFFERENT RATE. THEY DID NOT HELP AND THE BITC I TALKED TO SAID TO BAD. THE SUPERVISOR SAID OH WELL AND HUNG UP THE PHONE WHEN I SAID A COMPLAIN WAS COMING. I WROTE A COMPLAIN TO THE BBB. YOU ALL SHOULD DO THE SAME.I AM CURRENTLY LOOKING FO A CHEAPER PLACE. IF YOU KNOW OF A CHEAPER ELECTRIC CO. PLEASE POST....
Complaint comments Comments Complaint country United States Complaint category Other

Green Mountain Energy - Wrongful power disconnection

Posted: 2014-05-07 by    Britany Roby
Complaint Rating:  0 % with 0 votes
I was placed on a payment plan March 5th, 2014. I was told by the representative that set me up on a payment plan to always go by my statement as far as the amount I'm expected to pay. The amount on the statement would automatically include a $54.03 additional to whatever the current bill is over 5 months to fulfill the plan. The representative confirmed with me that I would not receive any disconnection notices while on the plan. The representative also told me that a statement had yet been generated but I would typically have 16 days to pay from the date of the statement. I later received...
Complaint comments Comments Complaint country United States Complaint category Utility Services

Green Mountain Energy - Billing and Customer Service

Posted: 2013-11-05 by    terrimeaux
Complaint Rating:  0 % with 0 votes
Green Mountain Energy changed our pricing structure without notice and refused to correct their billing. Their supervisor, Sergio, was rude, telling me I was irresponsible in taking care of my bills. Wouldn't let me speak with a manager or give me a manager name and said he'd ask a manager to call me back. When I asked to wait he told me their managers were busy doing other things.

I would avoid this company at all costs....
Complaint comments Comments Complaint country United States Complaint category Utility Services

Green Mountain Energy - Texas, Carrollton - Charges

Posted: 2013-10-30 by    Ahmed Ghadyali
Complaint Rating:  100 % with 1 votes
I was living in apt #2606 and moved to apt #3604 in the same apartment complaex and i called green mountain to transfer the services from my earlier apartment to new apartment, they transferred the services but they didn't changed the move out date from the earlier apartment.
However i have moved out from the earlier and moved in to the new apartment #3604 on 08/30/2013.
But now Green Mountain has send me a bill of $41.00 for apt #2606 which i left on 08/30/2013 and they are saying that they didn't changed the move out date, thus they have charged me till 09/18/2013.
And...
Complaint comments Comments Complaint country United States, Texas, Carrollton Complaint category Nature & Environment

Green Mountain Energy - Billing/ unfair fees

Posted: 2013-10-14 by    Carol24
Complaint Rating:  0 % with 1 votes
Green Mountain Energy has the most unfair practices of any electric company I've ever been associated with. Recently, when my family moved from one residence to another, I missed the due date of payments from both residents, the old one and the new. I was charged $20 twice on the bill from the old residence for a disconnect processing fee (according to customer service, that is for sending out a letter to warn you of a future disconnect). Then on top of that, there was a late payment penalty of $7.80. ($47.80 charges so far)! when you are the mother of two children and both parents work full...
Complaint comments Comments Complaint country United States Complaint category Products & Services

Green Mountain Energy - Illinois, Cicero - Fraud

Posted: 2013-09-06 by    Another Victim Scammed
Complaint Rating:  100 % with 1 votes
A Green Mountain Energy Salesman kept coming around trying to switch us. We learned from a previous experience that their prices are significantly higher that other services. This is hard to see the difference at the door because they don't show you the bottom-line rate you will pay. We repeatedly told him we were not interested.

Unfortunately, my mentally disabled brother-in-law was at home and answered the door. My BIL is in his 40's; no bank account; can not count change; he could not manage any financial responsibilities on his own; not to mention he is not on any of...
Complaint comments Comments Complaint country United States, Illinois, Cicero Complaint category Utility Services

Green Mountain Energy - Texas, Houston - Switched after I Said No

Posted: 2013-07-25 by    Shantilou
Complaint Rating:  0 % with 0 votes
I was at a festival and my niece wanted a baloon from the Green Mountain Energy Booth. The lady told my 4 yr old niece they were only giving them to people who completed their form. So I talked to her a min and she basically told me the form is an enrollment form. I told her I don't know when my contract is up & that the electricity was not in my name. She said I could put a date 2 months in the future and then discuss with my roomate and call her and have the enrollment voided if we didn't want to switch. My roomate said no so I called her back and let her know we would not be swithing....
Complaint comments Comments Complaint country United States, Texas, Houston Complaint category Utility Services

Green Mountain Energy - Texas - Deceptive practices

Posted: 2013-02-26 by    cadumas
Complaint Rating:  100 % with 2 votes
I was approached by Tony with Green Mountain Energy at a local grocery store. He obtained some information from me and gave me his cell phone number so my husband could call him to get more information about the company and possibly switch to their services. I repeatedly asked if our service would be switched and Tony assured me he wouldn't do anything until he spoke with my husband.
Well, guess what? We got a letter about a week later saying our service was changed. I'm not on the current TXU account, but they switched the service to Green Mountain without my husband's consent....
Complaint comments Comments Complaint country United States, Texas Complaint category Utility Services

Green Mountain Energy - Texas, Lyford - Auto Draft and Refund

Posted: 2013-02-11 by    Jessica Candelario
Complaint Rating:  0 % with 0 votes
On January 29, 2013 Green Mountain Energy drafted my bank account twice through the auto pay system due to their "system error". GME failed to notify their consumers. I made contact with the company on January 31, 2013 and informed them of the situation and requested for them to reverse the amount that was drafted incorrectly into my bank account to avoid my bank account to go into a negative status/overdraft, as I had other bills that needed to be paid. I contacted them on January 31, 2013 and every day after that. The response I received from the company was that I needed to contact...
Complaint comments Comments Complaint country United States, Texas, Lyford Complaint category Utility Services

Green Mountain Energy - Texas, Pharr - changed us company w/o permission

Posted: 2012-07-26 by    dee03
Complaint Rating:  100 % with 2 votes
was approached at my home by a green mountain energy representative I was asked if we wanted to switch to green mountain we said no. next next thing we know we received a letter in the mail stating a change will take place within the following 7 days letter was all in spanish which we don't even speak I called green mountain to file a complaint an assistant was very rude... I had them sent me a copy of our signature which we filed with the police department and our signature had been forged. beware any green mountain energy representatives.....
Complaint comments Comments Complaint country United States, Texas, Pharr Complaint category Utility Services

Green Mountain Energy - Texas, Mansfield - Poor service

Posted: 2012-06-27 by    texanmp
Complaint Rating:  0 % with 0 votes
Customer service did not cancel service. I called a month in advance to notify them when I needed to cancel service. Just recently received a bill in the mail. It has been two months since I called Green Mountain and they were very quick to claim that I never called to cancel service. Then I submitted a claim to their corporate office. A week later they call to notify me since they have no proof that I called they cannot help me out. I asked if human error could be the reason for not putting my order through the computer. They told me yes. They are complete idiots. Do not use this service....
Complaint comments Comments Complaint country United States, Texas, Mansfield Complaint category Unauthorized Charges

Green Mountain Energy - I am never giving GME another look back

Posted: 2011-09-20 by    Sussale
Complaint Rating:  100 % with 2 votes
Just spent 2 and a half hours on the phone with the company.

Been with them for several years and never really had any problems. Sure, we've had a few "lates" but nothing like the past two years while we have been small on funds (who hasn't been in this economy).

But, in May, due to a clerical error, when I made a payment online, the payment was "returned". I even called to let them know that I'd made the error, and sent in a second payment.

Well, don't make clerical errors with GME! They turn off your ability to...
Complaint comments Comments Complaint country United States Complaint category Business & Finances

Green Mountain Energy - Texas - Billing/Customer Service

Posted: 2011-09-09 by    grrrr2011
Complaint Rating:  100 % with 3 votes
Horrible customer service. I called on 8/25/11 to inquire why I was being charged for electricity that we had cancelled on 7/15/11 when we moved. I was told it would be resolved. Then, yesterday on 9/8/11, I see a charge taken out of my bank account AGAIN from Green Mountain. So I called, and after 30 minutes of being on hold, was told that one of the employees made an error. They said that they couldn't credit it back to my bank account, and that a refund in the form of a check would need to be processed which would take two weeks and then it would need to be mailed. Well, if they took the...
Complaint comments Comments Complaint country United States, Texas Complaint category Unauthorized Charges

Green Mountain Energy - Texas, Dallas - Billing/Service/EVERYTHING

Posted: 2011-06-16 by    DSum
Complaint Rating:  80 % with 5 votes
Hands down the worst billing service ever. I live in a loft apartment and was charged $700 last month for every bill I have already paid. Went through a month of arguing that a 1 bedroom apartment could NEVER use that much electricity until they finally agreed and brought it down to $200 (Still not right, but I was tired of dealing with them). Just now, I tried to log in to the website tonight to pay my most recent bill and magically the whole website was down and wouldn't pull up. Tried to access the website from 2 iPhones and 3 different computers from different servers and it's still...
Complaint comments Comments Complaint country United States, Texas, Dallas Complaint category Utility Services

Green Mountain Energy - Texas, Abilene - Disconnected us for no reason and left us and our kids in the cold!!!

Posted: 2011-03-30 by    MissJulia
Complaint Rating:  100 % with 2 votes
We went out of town for two weeks prior to the two weeks my husband called the electric company to find out about our bill, ect. We went on vacation and couple days later our service was disconnected, which we were not late. We paid the bill and called them to find out out electric had been some how switched to another electric company. doesnt make sense when we did no such thing. they said that they recieved a letter saying some other company was taking over our energy needs. Which we did no such thing and they did with out confirming with us! Leaving us in 40 degree weather with our two small...
Complaint comments Comments Complaint country United States, Texas, Abilene Complaint category Utility Services

Green Mountain Energy - Texas - Billing on Closed Account

Posted: 2011-02-04 by    J.J. Lewis
Complaint Rating:  100 % with 1 votes
Two years ago we ordered our service cancelled and account closed the day we moved from our apartment into our duplex because we decided to switch our service to TXU. When we cancelled our service with GM we had a balance due of about $350 which we were prepared to make payments on. A month after moving to our new place we received a collections notice from Credit Systems International (CSI) for an outstanding balance of over $950!!! When trying to contact customer service about it I got lost in the voicemail labyrinth and just gave up, willing to take the hit on my credit report. That was until...
Complaint comments Comments Complaint country United States, Texas Complaint category Utility Services

Green Mountain Energy - Texas, Sugar Land - POOR customer service

Posted:    Unsatisified GME Customer
Complaint Rating:  0 % with 0 votes
Just spent 2 and a half hours on the phone with this company.

Been with them for several years and never really had any problems. Sure, we've had a few "lates" but nothing like the past two years while we have been short on funds (who hasn't been in this economy).

But, in May, due to a clerical error, when I made a payment online, the payment was "returned". I even called to let them know that I'd made the error, and sent in a second payment.

Well, don't make clerical errors with GME! They turn off your ability...
Complaint comments Comments Complaint country United States, Texas, Sugar Land Complaint category Utility Services

Green Mountain Energy - rip off/ f.o.s.

Posted:    u dont care
Complaint Rating:  0 % with 2 votes
i just can not believe it.. we are only 2 adults and 2 babys in a 1 single house, we had direct eneggy for a while and we decided to switch to Green mountain energy since alot of people talk to us about how cheap and good service they had.. that;s bunch of bull@$&T.Our first bill was 96dollars and now its 280.00 dollars for 1 freakin month that is so crazy. and we call customer support and all they said am sorry that u are upset but you have to pay the bill.. i mean dam shi t, u guys need to either train your employee to read the meter right or something because that is extremely high as hell.....
Complaint comments Comments Complaint country United States Complaint category Scam & Fake Checks

Green Mountain Energy - Texas, Dallas - good

Posted:    nicanor
Complaint Rating:  0 % with 0 votes
WELL WHAT CAN I SAY GREEN MOUNTAIN ENERGY COMPANY, SENT ME A BILL OF 267.89 CENTS, WHEN I HAD TO PAY 389.47 CENTS, I CALLED THEM TO LET THEM THAT THEY HAD CHARGE ME LESS.SO THEY TOLD ME TO TAKE THAT LIKE A FRIENDLY THING THAT IS OK...SO THAT WAS WRONG......
Complaint comments Comments Complaint country United States, Texas, Dallas Complaint category Employees

Green Mountain Energy - Texas - Rip Off!

Posted:    partelo
Complaint Rating:  100 % with 8 votes
I have been with Green Mountain for the last 4 years and today my bill inexplicably DOUBLED. When I called to get it taken care of they told me that not only have they been "estimating" what my bill is each month, but that there is nothing they can do and that I would have to pay it. When I told them I wanted proof of these charges they told me there was nothing they could do. I told them that I would switch to Reliant if this was not resolved and they could not have cared less. So I switched to reliant today and did some digging, came across this:
http://www.boycottgreenmountain.com/index.html
Complaint comments Comments Complaint country United States, Texas Complaint category Bad Business Partners

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