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Gardeners Choice Complaints & Reviews

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Gardeners Choice - Billed me $109 instead of $9.98 and no merchandise!

Posted: 2011-05-22 by    Terej
Complaint Rating:  100 % with 1 votes
This company swindles people and they are smooth. I ordered a 2 for one deal (4 trees for the price of 2) it was supposed to be $9.98. They billed me $109.- and when called them (same day as I ordered) they said to call back in a couple of days and they would adjust the order. I called back in a couple of days as advised and then they said they already shipped the order (20 trees!!!) I said, "but I don't want 20 trees, I only want 2" They said, well just send them right back to get a refund (not so simple).

Well, 2 weeks later folks, I still haven't received even...
Complaint comments Comments Complaint country United States Complaint category Products & Services

Gardeners Choice - Didn't deliver

Posted: 2011-05-03 by    Junior83
Complaint Rating:  0 % with 0 votes
Ordered from Gardener's Choice. Got part of my order half dead. Ordered grass seed that did not come and no mention of it was made on the shipping statement, just the items sent but the total order amount I paid (which included the grass seed). Cannot ever get through to customer service. Their hours are not as listed in their booklet. Their hours are not as listed if you call them. If you want customer service, you get a recording that says you'll be transferred to the operator but that line is always busy. It is very frustrating not being able to reach someone to straighten out the order....
Complaint comments Comments Complaint country United States Complaint category Products & Services

Gardeners Choice - Connecticut - Scammers!!

Posted: 2011-04-04 by    bkendall
Complaint Rating:  0 % with 0 votes
Last year, I had ordered a blueberry bush from "Gardener's Choice". I received this order without problems. HOWEVER, almost a year after this order was made I started to receive the American National Parks Coins and bills collection, from the National Motor Museum Mint.
I did NOT make this order, and went ahead to stop payment with my credit card company.
After investigating further, I had found out that Gardener's Choice, was actually a subsidiary of the National Motor Museum Mint.
Gardener's Choice went ahead and gave the National Motor Museum Mint...
Complaint comments Comments Complaint country United States, Connecticut Complaint category Credit Cards

Gardeners Choice - Beware

Posted:    RacG67
Complaint Rating:  0 % with 0 votes
I am trying to reach them as if I have a new order to place. Still holding. If trying to get a rep. the line #2 is always busy. Frustrating, I just want the plants, don't like complaining. But I think I got ripped off here. I have emails them that are rejected and returned to me. I did put this on AMEX, so will be calling them to have them get me a refund. Beward using these people, could be a scam. I read other reports and did not head warning. But do get enticing emails from Gardener's Choice....
Complaint comments Comments Complaint country United States Complaint category Products & Services

Gardeners Choice - Rude and abrupt

Posted:    Alina231
Complaint Rating:  0 % with 0 votes
Company claims the order was placed by myself or my husband because it shipped to our address and our phone number was used. Gardeners Choice rep admitted no security questions are asked to veirfy that the person making the call is in fact the actual card holder. Perhaps Gardner's Choice has not heard of phone lines being accessed to make fraudulant credit card charges in addition to fraudulant calls. Neither my husband or I are gardners, we just mow the grass. If we wanted grass seed, fertilizer and the rest of the junk that was sent to us, we could drive less than 10 minutes to Lowe's,...
Complaint comments Comments Complaint country United States Complaint category Home & Garden

Gardeners Choice - Michigan, Hartford - dead weeping maple tree

Posted:    laurice
Complaint Rating:  0 % with 0 votes
i purchased a weeping japanese maple tree in april. as soon as it was shipped to me (and when i was supposed t0) i planted it. to this day it is still in the same condition as it was 4-5 months ago. i have contacted the co. two different times .the first time the co asked me to send additional info which i did. i did not hear from them and i emailed again . that was in june and july. it is now august and i have had NO luck at all and they do not respond to my requests. is there something u can do to help?...
Complaint comments Comments Complaint country United States, Michigan, Hartford Complaint category Home & Garden

Gardeners Choice - Tennessee, Memphis - tomatoe trees

Posted:    alfonso
Complaint Rating:  0 % with 0 votes
I ordered two tomatoe trees off the tv, I received the trees with no invoice but my credit card was double charged and my plants died.I've been trying to contact this company via phone, no one answered the phone. I will suggesst that no one ever order from this company....
Complaint comments Comments Complaint country United States, Tennessee, Memphis Complaint category Home & Garden

Gardeners Choice - Michigan, Clio - didn"t recieve products

Posted:    merle waldorf
Complaint Rating:  0 % with 0 votes
I orderd six trees from this company did not recieve them . would like to know when we will be getting thim, or a refund.have less than two weeks to plant. merle waldorf email merlekw@comcast.net...
Complaint comments Comments Complaint country United States, Michigan, Clio Complaint category Online Scams

Gardeners Choice - Michigan - dead plants/poor customer service

Posted:    kathat223
Complaint Rating:  100 % with 3 votes
I recently purchased some tomato plants from Gardeners Choice. It took over a month to get my order and when I opened the box containing the tomatoes they were all dried out and ultimately died. When I attempted to e-mail them my e-mails were returned. I then attempted to call them and was put through a long message system which ultimatelt ended in a busy signal. ( No message system) So save your time and money. Purchase your plants elsewhere....
Complaint comments Comments Complaint country United States, Michigan Complaint category Products & Services

Gardeners Choice - Ohio, Curtice - Not all merchandise received

Posted:    Ray Cedoz
Complaint Rating:  0 % with 0 votes
Overcharged $33.96 for plants not delivered. NO itemization on order to show any back order or ANYTHING TO SHOW MORE ITEMS COMING!!...
Complaint comments Comments Complaint country United States, Ohio, Curtice Complaint category Home & Garden

Gardeners Choice - Tennessee, Chattanooga - Giant Tomato Tree

Posted:    Virginia Humphrey
Complaint Rating:  100 % with 3 votes
I have ordered the giant tomatoe tree twice...yes, twice and have yet to receive any plant at all. They continue to take money from my credit card, you cannot get in touch with customer service, they don't have any records of my order (not according to my order number. I will be getting in touch with the local news station to give Gardeners' Choice some much needed publicity. Calvin Sneed at News Channel 9 has been very helpful with matters such as these....
Complaint comments Comments Complaint country United States, Tennessee, Chattanooga Complaint category Home & Garden

Gardeners Choice - Customer Service Number

Posted:    andreac
Complaint Rating:  71 % with 7 votes
For all of you that have had problems getting through, I have called this number 1-866-518-2290. It is open till 10 pm eastern time. I have requested 2 refunds for "plants" that turned out to be seeded pods. In my definition, a plant already has established roots. I had placed an order for my dad and had the order number and everything and when I called to inquire about it, the woman told me that the order number I had doesn't match any they had. Mine was only 6 numbers and all of theirs begin with letters and are 7 numbers long. So, we'll see if his credit card gets billed for...
Complaint comments Comments Complaint country United States Complaint category Home & Garden

Gardeners Choice - Scam billing

Posted:    Valerie
Complaint Rating:  0 % with 0 votes
They rarely answer their phone (Customer Service never answers), and if they don't hang up, you're still paying a bundle because it's a 269# and not an 800#. They also do not respond to letters (in 2 month's time) and do not honor their warranties. I ordered tree tomatoes, a Royal Paulownia tree, lavender, and a variety of exotic tomatoes. They all arrived in terrible shape, month's late from when I requested them (have a home - greenhouse), and several died.

Also, I ordered plants and they sent seeds on one occasion. Gardener's Choice wouldn't respond...
Complaint comments Comments Complaint country United States Complaint category Home & Garden

Gardeners Choice - Unauthorized charges

Posted:    Valerie
Complaint Rating:  100 % with 1 votes
I noticed a charge on my Discover Card 7/01/08 amount $33.85 from Gardners Choice Hartford, Mi. I'm NOT a gardner -called Discover and contested charge 7/6/08 they implemented a temporary credit pending investigation. On 7/18/08 I received a package from Gardners Choice and promptly called Discover Card to question their credit and investigation. I was instructed by their investigation section to return the package unopened with delivery confirmation. This I did on 7/24/08 AM. The reason for the delay was my family was on a week trip and didn't receive mail until 7/23/08. Cost to return...
Complaint comments Comments Complaint country United States Complaint category Unauthorized Charges

Gardeners Choice - Overcharged

Posted:    Valerie
Complaint Rating:  100 % with 2 votes
In February 2008, I ordered $45.90 plus shipping $9.95 totaling $53.83 of plants from gardners choice thru a catalog. I planted the plants as directed even though they looked dry to me. Within one week they were DEAD. I wrote to the company in March 2008 and asked them to honor their satisfaction guarantee and send me another order of healthier plants. They also advertise that they would sned the plants when they are safe to plant. Not tru as we had two more frosts after I planted the plants.

I did not hear from gardners Choice so I wrote to them again in June 2008. No response again....
Complaint comments Comments Complaint country United States Complaint category Home & Garden

Gardeners Choice - Took money no order

Posted:    Valerie
Complaint Rating:  0 % with 0 votes
Mailed order April 9 2008. Cannot contact this co. they have my money I have no order this is July 16 2008. They do not return email. No answer phone. This is an unreliable co. it is to late here to put out the plants I ordered. Gardener’s choice is the nursery and my order is 2 tree tomatoes and 6 better than beefsteak tomato plants. When I check on line shipment is pending has different date every time. Today I cannot even get a shipment date. And I am a very dissatisfied customer. This co. offers quality and satisfaction and that’s a joke....
Complaint comments Comments Complaint country United States Complaint category Home & Garden

Gardeners Choice - Terrible service and product

Posted:    Chick Bowers
Complaint Rating:  100 % with 1 votes
After viewing several TV ads about "Quick Lawn", I placed a phone order on 5/29/08. This amazing grass seed was suppose to repair bare spots, overgrow weeds and produce a full, lush lawn. They claimed it would even grow on concret. It cost $19.95 a lb. and a free lb for an additional $6.95 shipping charge would be included. The total was $33.85. The 2 lb pkg of seeds finally arrived one month later, July 5th. The seeds were planted immediately in Mirocro top soil, which fertilizes up to 3 months. After 2 weeks of daily watering, not a single seed germinated. All attempts to contact Gardners...
Complaint comments Comments Complaint country United States Complaint category Home & Garden

Gardeners Choice - Maryland, Owings Mills - my order of plants

Posted:    William J raver
Complaint Rating:  100 % with 2 votes
I ordered 4 V30018 Giant Tomato Plants for 10.98. I only received 2. I also ordered 1 V13382 Tomato Potato for 6.98.
I also ordered 2 G20802 Topsy Turvy Planter. I wasn't charged for the planters, but can't they tell me they don't have them anymore.
I have been on the phone trying to get this squared away, but I get is a man telling me to stay by they are on the phone with other customers or a busy signal.
I want my 2 giant tomato plant now and I want my broken in half tomato potato replaced now.
I was also charged to much for shipping.
Customer...
Complaint comments Comments Complaint country United States, Maryland, Owings Mills Complaint category Home & Garden

Gardeners Choice - Terrible service

Posted:    Valerie
Complaint Rating:  0 % with 0 votes
Gardener’s choice delivered a small fraction of the products I ordered. Various attempts were made to

contact via Email and phone. Products were guaranteed to arrive before planting season on May 31st and did not. My credit card was billed for entire amount and I requested a refund for not received items. Again, no response from Gardeners Choice via Email request with a deadline to do so. I have an active investigation through my credit card company to dispute amount billed for items not received. I was very disappointed with all aspects of dealing with this company. I never...
Complaint comments Comments Complaint country United States Complaint category Home & Garden

Gardeners Choice - Poor service

Posted:    Valerie
Complaint Rating:  33 % with 3 votes
What I'm pasting below is a copy of my complaint to the Better Business Bureau. It doesn't begin to outline everything, but it hits the main points. I would suggest that any of you who are having problems with this company (and there seem to be many) go to www.bbb.org and file your own complaint.

I did several orders from this company, 219139, 219233, 219238, and 219239. Calling them does no good. It's always busy. I have literally let it ring for hours by putting my phone on auto-busy redial. They have failed to respond to repeated e-mails. They billed my credit card...
Complaint comments Comments Complaint country United States Complaint category Home & Garden

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