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Gardeners Choice Complaints & Reviews

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Gardeners Choice - Connecticut / Scammers!!

Bk
bkendall on Apr 4, 2011
Last year, I had ordered a blueberry bush from "Gardener's Choice". I received this order without problems. HOWEVER, almost a year after this order was made I started to receive the American National Parks Coins and bills collection, from the National Motor Museum Mint. I did NOT make this order, and went ahead to stop payment with my credit card company. After investigating further, I had found out that Gardener's Choice, was actually a subsidiary of the National Motor Museum Mint. Gardener's Choice went ahead and gave the National Motor Museum Mint my credit card information...

Gardeners Choice - Tennessee, Chattanooga / Giant Tomato Tree

I have ordered the giant tomatoe tree twice...yes, twice and have yet to receive any plant at all. They continue to take money from my credit card, you cannot get in touch with customer service, they don't have any records of my order (not according to my order number. I will be getting in touch with the local news station to give Gardeners' Choice some much needed publicity. Calvin Sneed at News Channel 9 has been very helpful with matters such as these.

Gardeners Choice / Customer Service Number

An
For all of you that have had problems getting through, I have called this number 1-866-518-2290. It is open till 10 pm eastern time. I have requested 2 refunds for "plants" that turned out to be seeded pods. In my definition, a plant already has established roots. I had placed an order for my dad and had the order number and everything and when I called to inquire about it, the woman told me that the order number I had doesn't match any they had. Mine was only 6 numbers and all of theirs begin with letters and are 7 numbers long. So, we'll see if his credit card gets billed for it...

Gardeners Choice / Scam billing

Va
They rarely answer their phone (Customer Service never answers), and if they don't hang up, you're still paying a bundle because it's a 269# and not an 800#. They also do not respond to letters (in 2 month's time) and do not honor their warranties. I ordered tree tomatoes, a Royal Paulownia tree, lavender, and a variety of exotic tomatoes. They all arrived in terrible shape, month's late from when I requested them (have a home - greenhouse), and several died. Also, I ordered plants and they sent seeds on one occasion. Gardener's Choice wouldn't respond or even...

Gardeners Choice / Unauthorized charges

Va
I noticed a charge on my Discover Card 7/01/08 amount $33.85 from Gardners Choice Hartford, Mi. I'm NOT a gardner -called Discover and contested charge 7/6/08 they implemented a temporary credit pending investigation. On 7/18/08 I received a package from Gardners Choice and promptly called Discover Card to question their credit and investigation. I was instructed by their investigation section to return the package unopened with delivery confirmation. This I did on 7/24/08 AM. The reason for the delay was my family was on a week trip and didn't receive mail until 7/23/08. Cost to...

Gardeners Choice / Overcharged

Va
In February 2008, I ordered $45.90 plus shipping $9.95 totaling $53.83 of plants from gardners choice thru a catalog. I planted the plants as directed even though they looked dry to me. Within one week they were DEAD. I wrote to the company in March 2008 and asked them to honor their satisfaction guarantee and send me another order of healthier plants. They also advertise that they would sned the plants when they are safe to plant. Not tru as we had two more frosts after I planted the plants. I did not hear from gardners Choice so I wrote to them again in June 2008. No response again. At this time...

Gardeners Choice / Took money no order

Va
Mailed order April 9 2008. Cannot contact this co. they have my money I have no order this is July 16 2008. They do not return email. No answer phone. This is an unreliable co. it is to late here to put out the plants I ordered. Gardener’s choice is the nursery and my order is 2 tree tomatoes and 6 better than beefsteak tomato plants. When I check on line shipment is pending has different date every time. Today I cannot even get a shipment date. And I am a very dissatisfied customer. This co. offers quality and satisfaction and that’s a joke.

Gardeners Choice - New Jersey, Mays Landing / Terrible service and product

After viewing several TV ads about "Quick Lawn", I placed a phone order on 5/29/08. This amazing grass seed was suppose to repair bare spots, overgrow weeds and produce a full, lush lawn. They claimed it would even grow on concret. It cost $19.95 a lb. and a free lb for an additional $6.95 shipping charge would be included. The total was $33.85. The 2 lb pkg of seeds finally arrived one month later, July 5th. The seeds were planted immediately in Mirocro top soil, which fertilizes up to 3 months. After 2 weeks of daily watering, not a single seed germinated. All attempts to contact Gardner...

Gardeners Choice / Terrible service

Va
Gardener’s choice delivered a small fraction of the products I ordered. Various attempts were made to contact via Email and phone. Products were guaranteed to arrive before planting season on May 31st and did not. My credit card was billed for entire amount and I requested a refund for not received items. Again, no response from Gardeners Choice via Email request with a deadline to do so. I have an active investigation through my credit card company to dispute amount billed for items not received. I was very disappointed with all aspects of dealing with this company. I never received any...

Gardeners Choice / Poor service

Va
What I'm pasting below is a copy of my complaint to the Better Business Bureau. It doesn't begin to outline everything, but it hits the main points. I would suggest that any of you who are having problems with this company (and there seem to be many) go to www.bbb.org and file your own complaint. I did several orders from this company, 219139, 219233, 219238, and 219239. Calling them does no good. It's always busy. I have literally let it ring for hours by putting my phone on auto-busy redial. They have failed to respond to repeated e-mails. They billed my credit card right away...

Gardeners Choice / It is a scam

Va
I saw a commercial about these supposedly great tomato trees. Ordered the product and I was told I would get 6 tomato plants sent at the right time for planting in my area. Instead, I got 6 tiny peat pots that have a little dirt and a few seeds (some of which spilled in shipping.) A total rip off! Those are mighty expensive seeds. I would return them but doubt that I would get my money back based on other comments I have since seen on the net. Also, since customer service is never available I am just hoping that the seeds eventually grow and glad it was only a $20 mistake.

Gardeners Choice / Tomato plants are totally rotten

Li
I ordered 12 tomato plants in May of 2006 from Gardeners Choice SPC, P.O. Box 8000, Hartford, MI 49057. After I received them, they were totally rotten plants and were worthless. I wrote to them for a refund (which by the way they said their product was 100% guaranteed or your money back) but to this date, July 12, 2006, I have not heard a word or received any money. How can I get my money back?
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