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Ferrellgas Complaints & Reviews

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Ferrellgas - Poor service

Posted: 2015-02-28 by    ithaca customer
Complaint Rating:  0 % with 0 votes
We phoned and emailed when our tank was at 20%, then at 15%, then at 10%. Now we are under 5% and almost out of gas and still no one has come to fill up our tank. The ferrellgas representative we've spoken to on the phone has been unhelpful and uncaring. The customer is made to feel like his is the problem. We are now waiting for our tank to run out of gas and with the temperature still getting below zero we are worried about our water lines freezing and damage to our house. How do I get their attention before we have a problem....

Ferrellgas - Overcharge and bad equipment

Posted: 2014-04-17 by    Dianne Bishop
Complaint Rating:  100 % with 1 votes
quoted 249.9 a gallon/charged 274.9 gallon left no delivery slip at residence. Bad regulator, lost most of full tank of gas. They say my responsibility. Manager will not return my calls after promising by office girl to do so. Took 9 days to deliver gas. I ordered 200 gallons...they delivered 351 gallons. I had approx. 150 remaining in tank when I ordered....

Ferrellgas - delivery delay

Posted: 2014-02-07 by    lucia Smith
Complaint Rating:  0 % with 0 votes
On Monday I ordered a propane refill from Ferrellgas for our propane tank which was almost empty. I didn't hear anything from them until Weds and called and they said that I was scheduled for Weds. Feb 12th but they would try to get here "as soon as they can.". The propane heats our house. I have called twice to tell them I have a 6 year old child and that our tank was empty and that we are all very cold but no call back and no delivery. Now it is Friday and still no delivery. The house temp is 39. We are trying to get by burning wood in the fireplace and running space heaters. I worry about...

Ferrellgas - Fail to deliver

Posted: 2013-12-26 by    SD Hodgson
Complaint Rating:  0 % with 0 votes
I am a loyal 7-year customer of FerrellGas, and have a contract with them. I called over a week ago for LP delivery to my home, and was told it would be delivered before Wednesday. (Christmas) On Tuesday (Christmas Eve) I called to confirm delivery because it had been a week. I was concerned because I needed to leave town. I was told that delivery would occur that day !! I called back at 1:30 because I still had not received delivery. I was told delivery would not occur. I called 2 more times and at 2:45 I was told that delivery would occur late in the day, perhaps as late as 6:00 pm. My trip out...

Ferrellgas - Missouri, Colulmbia - Slow to respond to an emergency

Posted: 2012-10-18 by    TracyDV
Complaint Rating:  100 % with 1 votes
I reported a propane gas leak at my home at 7:08 in the morning on Tuesday, October 16. It took them over 2 hours to show up.

Here's a short version of what happened.

I was leaving the house at 7 am and was overwhelmed with the smell of propane when I walked out my front door. I immediately came back inside to get the phone and tell my husband to get dressed as I was certain we would have to evacuate. I called Ferrellgas and was told to close the doors and windows and stay inside, that a driver would be there. I asked how long, she said it would be this morning,...

Ferrellgas - No-tank rental

Posted: 2011-03-03 by    Slasher1
Complaint Rating:  100 % with 1 votes
I lived at 50 Nunn Rd. in Greensburg Ky... In Febuary of 2009 I called an told Ferrellgas that i was moving the first of April and would no longer need thier services my bill was paid in full at the time of the last fill up!!! The tank was empty and they were not to come fill it again!! I have called and talked to customer service atleast 10 different occasions because i keep getting a bill for tank rental I didnt own the tank to begin with it was already on the property!! Each and every one of them told me that they would remove it from my bill and that i wouldnt have to worry about it anymore!!!...

Ferrellgas - Michigan, Sault Ste Marie - Ferrellgas

Posted:    Barbara412905
Complaint Rating:  100 % with 1 votes
When I offered to prepay for a lower price per gallon on my fuel oil, a price of $2.09 a gallon was agreed upon. I continue to be billed $2.29.
The first time I called to complain, I was assured the billing would be changed to reflect this agreement. NEVER happened. Now that they have the prepay, they act like they never heard of me.

Stay away from this company. They are dishonest....

Ferrellgas - Florida, Sarasota - Low Usage Fee

Posted:    BrianOwner
Complaint Rating:  83 % with 6 votes
Ferrellgas has charged me a fee for NOT using a service. I pay an annual rental fee for their propane tank, and they have the arrogance to charge a fee for not filling the tank every year. I do not have that in writing on the agreement I signed with Ferrellgas, and they cannot tell me when the charge started to be in effect. From my understanding of Interstate Commerce law (Ferrellgas is based in Kansas I believe), a person cannot be charged if no goods or services are exchanged. This is quite different than an annual credit card usage fee, the service I am getting is the right to use the card if...

Ferrellgas - Louisiana, Many - Hard to Believe but True

Posted:    Unhappy in Louisiana
Complaint Rating:  100 % with 7 votes
I could write a book on how incompetent this comany is. My first bad experience with them was finding their driver on the side of the road claiming to have a heart attack. In fact he was drunk and had to leave the truck on the side of the road and be driven home. I will make a long story short. They let me run out of gas in the middle of winter when I was supposed to have regular deliveries. They did not service their rental tank. The regulator on their rental tank was bad and caused my furnace to explode causing bodily injury. Then they tried to charge me for the service call to change their non...

Ferrellgas - California, Lancaster - price/lack of service/no call backs

Posted:    pmfarms
Complaint Rating:  100 % with 6 votes
past several years price each delivery was outrageous, when I called to complain they had excuses -sorry computer error, you are an established customer you will get lower rate etc. Last year I received a 700.00 credit on one bill. this year I called multiplle times for a delivery, was told I would get a lower price and no one ever came. I left messages, never received a call back.
Now I changed companies and have their 500 gal tank sitting in my
driveway! I have just called - AGAIN, requesting it be removed, and was told, you will be called soon, we will send a message to YOUR servicer....

Ferrellgas - California, Lake County - Unauthorized Charge, Ripped off and then Ignored!

Posted:    nip201
Complaint Rating:  100 % with 3 votes
Below, the text of the complaint I sent to Ferrellgas via their website. Planning to call the corporate headquarters and write a physical letter as well. This is totally unacceptable...


I am a new Ferrellgas customer, and I am very dissatisfied.

On January 28, I was charged $231.39 for my deposit and first fill. This charge was UNAUTHORIZED.

The previous day (1/27), I spoke with a representative to set up my account. There was some confusion over the rate. My landlord said not to pay anything over $2.14 a gallon, since...

Ferrellgas - Arizona, Kingman - Prices & Service

Posted:    DanNJudy
Complaint Rating:  22 % with 9 votes
I usually don't complain about companies, so I might not be very good at it. Here goes!

Friday I called Ferrellgas and spoke with Carolyn. There's the first complaint - she was AWESOME. She answered ALL my questions in a friendly manner. (I HATE THAT)

Then, when she got to the price, she really upset me, she saved me about $200. Doesn't she realize that times are tough and their business needs to make money too.

Next, when I went into the office about 6 hours later, there were two very busy ladies behind the counter. One of them immediately...

Ferrellgas - Michigan - Deceptive Billing

Posted:    GGBSwcrk
Complaint Rating:  100 % with 8 votes
If you choose to use Ferrellgas as your propane provider I can only suggest that you read every single word written on every piece of paper that they send you. They have been my provider for 10 years, and during that time I've always used their Auto Bill service, whereby they charge a set amount every month. When you have an account set up like that, they send you the exact same billing statement every month. In the AMOUNT DUE block, the words "Auto Pay" are displayed, and the first sentence in the fine print in the center of the bill reads "Auto Pay - Do Not Pay Amount Due". When you receive...

Ferrellgas - California, Elk Grove - failed to deliver

Posted:    martin miller
Complaint Rating:  50 % with 2 votes
originally was told that i was to call for propane delivery when my 250 gal. tank was at the 25% reading, or i would incurr an extra $125.00 delivery charge. they also stated that their delivery truck was in my neighborhood 3 times a week. on Friday Dec. 4th i called for a delivery. i was immediatly put on hold and eventually disconnected!
i called again on monday dec. 7. was told that they would call me back after checking with delivery personell. they called back mid-afternoon and said they'd be here the next day-tuesday. by now i was below 20% with power out and outside temp in the...

Ferrellgas - Never use them

Posted:    UrsK87
Complaint Rating:  100 % with 4 votes
Last summer my propane tank was filled because I was on the "Keep Full" program. I was charged $3.50 per gallon when the going market price in my area was $1.99 per gallon. I refused to pay the outrageous amount and finally after many phone calls and a lot of yelling, Ferrellgas matched the $1.99 price. It was then I decided to switch to another propane supplier.

On 10/22/09 I notified Ferrellgas that I was going to switch suppliers and for them to come and pick up my tank. My tank rental was paid through 7/2010. I was told that I could not get a prorated refund for my tank rental...

Ferrellgas - Awful company

Posted:    Gasom
Complaint Rating:  83 % with 6 votes
Late last spring I decided to quit buying propane from Ferrellgas because their prices were getting out of hand. I told the delivery driver not to fill my tank; that I would use the remaining propane up and then have them remove their tank. At the time the tank was approximately 50% full.

The tank is now at 20% capacity (or approximately 55 gallons) and yesterday I received a bill from Ferrellgas. They've charged me $200 for a "Low Usage Fee."

It's ridiculous. I've been in continuous residence here and have been using the gas in the tank as I always have,...

Ferrellgas - California, Fontana - illegal charge to remove tank

Posted:    paulmcg
Complaint Rating:  100 % with 5 votes
My wife and I decided to buy our own propane tank, and not use the one that we were renting from Ferrellgas. Because we switched propane companies, Ferrellgas padlocked the tank to prevent other companies from filling it. Ferrellgas charged us $150 to remove the old tank. We are in the process of filing complaints with various government agencies. We believe that this charge is fraudulent under California Civic Code section 2080 et seq, covering property left behind on an owner's real estate....

Ferrellgas - Missouri - Mysterious Price Increase

Posted:    angbrw
Complaint Rating:  100 % with 10 votes
I have been a loyal customer for over 8 years. This fall I called Ferrell to order propane. I was renting a tank from them. The rep stated the charge for my account was $4.95 per gallon. I was speechless. I just recommended a friend to Ferrell a month before and her price was around $2.00 per gallon. The rep said that was the price she was told to state on my account. I told her I would not be buying propane from them for that price. She proceeded to be very nasty with me and inform me that no one else could fill their rental tanks and I really didn't have a choice. I told her she could come...

Ferrellgas - Minnesota - Price gouge, harassed to leave!

Posted:    Scott
Complaint Rating:  99 % with 72 votes
Some time ago, I converted from an electric heat system to a forced air propane. I contracted with a then-locally-managed company, Suburban Propane. They had a nearby office/distribution center, and their prices were reasonable/competitive. lso, they offered a no-tank-fee arrangement as long as I got propane through them.

Things went along fine, until the 2006-2007 heating season, when Suburban was purchased by Ferrellgas. I was on a keep-full arrangement, and the first tank fill I got from Ferrellgas, was $2.40/gal +. Fuel prices were high at the time, so I assumed propane had gone...

Ferrellgas - Fraud and cheating!

Posted:    corrina maguire
Complaint Rating:  94 % with 17 votes
This company is the worst ever! After they failed to show up for an emergency service, when their tank was leaking I canceled my account. I asked them to pick up their tank and was told there would be a charge to pick up their own tank! The reason was that they don't charge to deliver but do charge to pick up. I explained that the tank was on my property when I purchased the home and was told I would not be charged the 85.$ pick up fee. After they finally showed up after one on call no show and no return calls from the office, Then I got a statement for 166.61! I cannot get any one in this...

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