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Equifax Complaints & Reviews

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Equifax - Not doing their job

Posted: 2015-04-15 by    BJ Adakins
Complaint Rating:  100 % with 1 votes
I've been paying Equifax for over a year to 'watch' my credit. When I was informed of a change, I tried to check my file. After trying to log into my file, I called. No one can 'find' my file anywhere, yet they still take money out of my account monthly. This company is a joke! When I tried to 'cancel' they stated it could not be done, since they can't find my file....

Equifax - Georgia, Atlanta - They will not resolve complaint

Posted: 2014-07-16 by    regorba
Complaint Rating:  0 % with 0 votes
Equifax like so many companies hide behind there corporate office and staff making them impossible to actually file a complaint with the people who are responsible for the policies like the CEO and or Board (ie. Board of Directors). The only real way to get these companies to adhere to the laws that govern there business is to make the people at the "Top" more visible or transparent to the public they serve. Therefore, I encourage you to write a letter directly to the CEO of Equifax if have a complaint which is getting resloved. His name and home address are: Richard Frederick Smith, 4270 NW Harris...

Equifax - Free Annual Credit Report

Posted: 2014-03-03 by    TNQuietcook
Complaint Rating:  0 % with 0 votes
I obtain my free annual report each year since authorized by law and bought them every couple of years prior to the law being passed. Since the authorized free reports, Equifax makes it nearly impossible to obtain online, and if you call the number they provide, you get individuals with heavy foreign accents, thus ensuring you will unlikely receive the information and if you are lucky enough to do so, it will be months! As I keep all these reports, I make notes once printed out to ensure I use the correct password, etc., even though I have never had any problems receiving the reports online from...

Equifax - communication

Posted: 2012-08-19 by    brackenrsb
Complaint Rating:  0 % with 0 votes
1.cannot contact them by phone because after multipe attempts it is clear that Equifax phone tree is convoluted and circular, and contradicts mailed unsolicited credit check solicitation, and seems to purposely thwart phone contact.
2. cannot contact them thru website because of "server problem" on their end, very ill defined, which loops client (me) back to their starting page after (I completed) pages of dispute info requested by their site.
3. credit report full of inaccurate information...

Equifax - New York - charges

Posted: 2011-06-10 by    JaynPop
Complaint Rating:  0 % with 0 votes
emailed Equifax (CREDIT EXPERT) to cancel my membership and stop payment of fee. They ignored my numerous emails and continue to use my card details to take money from my account against my wish. My bank says they cannot stop them because they are using my card details which I voluntarily......

Equifax - Georgia, Atlanta - Unethical, Horrible Business Practices!

Posted: 2011-06-08 by    Srsly
Complaint Rating:  0 % with 0 votes
I have been an Equifax customer for 8 years. They are the poster child for TERRIBLE Business Practices. DO NOT USE THEM.

Over the years, it's been consistently obvious that Equifax lacks serious professional business ethic. I have never seen a website, backed by such manpower, go through so many horrendous design iterations in my life. Each new design update also introduces a whole new slew of GLITCHES that make the website VERY frustrating to use. I have more years of experience in Web & Graphic Design than Equifax has been in business. With over 7, 000 employees in 15 countries,...

Equifax - Idaho, Boise - Charging for supposed free credit report

Posted: 2011-05-12 by    shannonjl
Complaint Rating:  100 % with 1 votes
So I tried Equifaxe's "free credit report" thing online. Well come to find out it is NOT free and they fraudulently enrolled me into the monthly service! Anyway for these people to get money.. DO NOT DO IT!! I was on hold for 45 minutes the lady that came on said that she is going to be refunding my account the 16.95 within 72 hours so we will see if they are actually telling the truth about that!...

Equifax - Credit bureaus give different scores to lenders

Posted: 2011-03-22 by    Cindy9
Complaint Rating:  0 % with 0 votes
I just found out that the credit score the consumer gets online is different that the one the lender receives. A lender told me that he doesn't look at the credit score that consumers get online, because it is different than the ones the lenders get. So, if you apply for, say, a home loan, the credit score you see online will be about 50 to 100 points lower on the score the lender gets. This is ridiculous! This will also show up on your credit report as a inquiry and negatively affect your credit! Why aren't the credit bureaus required to inform consumers of this. And, why would anyone...

Equifax - Changes credit score model without notice!

Posted: 2011-02-15 by    Lop T
Complaint Rating:  100 % with 1 votes
In the middle of my mortgage application, equifax stopped using the FICO scoring system for my credit score with them and switched to their own score system that dropped my credit score 50 points. When I contacted them (after 30 min of elevator music while on hold), they said that they had been using their own scoring system for over a year. I asked why then all my reports only had FICO scores for the past year there response was that they were not selling the reports with it to consumers. So then I asked for a history of my non-FICO score and they said they couldn't give it to me. Regardless,...

Equifax - I don't exist!

Posted: 2011-02-05 by    tmjulia
Complaint Rating:  0 % with 0 votes
It seems that there is an error in my personal information on their file. But I have no idea what error! They wouldn't provide me with my credit report because they are not able to match my SSN and address proof documents with their information (like my docs are wrong but their info cannot be). And they keep requesting the same documents. Real moronic system....

Equifax - charges on my account

Posted: 2011-01-04 by    Filipina U. Ah-Hing
Complaint Rating:  0 % with 0 votes
On October 2010, I request a credit report for $1.00 on special but, for the month of November & December I was charged for $14.95 each. Please, I need to stop these charges from my account & get my refund back. Do not charge from any further.
Thank you for your cooperation and understanding.
You can send a reply on my email address.
F.U. Ah-Hing...

Equifax - Pennsylvania - Wrong information on credit report

Posted:    AllanL
Complaint Rating:  0 % with 0 votes
Equifax has mis-information on my credit report that I've disputed 3 times since 2005 and even sent them correct papers to verify my dispute.
As of 12-2010 they still claim that their information is correct and they verified it directly with the source.
This is fraud. If they did indeed contact the source, they would know the information is incorrect.
Secondly, I must go through a lot of embarrassing conversations explaining the error, which is nobodys business but mine.
And lastly, for the second time I am being denied credit without first proving the error is indeed...

Equifax - California, San Rafael - Additional charges

Posted:    Elke Reinhardt
Complaint Rating:  100 % with 1 votes
I authorized Equifax to run a one time credit check on a tenant. The $12.95 fee continued to show on my Visa statement for a year and a half!! They repeatedly refused to reverse any charges, provided fraudulent charges every month. I called and spoke with w a supervisor and they told me there was nothing that can be done, that I had authorized the charges. Lies! They had my Visa card number, but my EX HUSBANDS NAME. They refused to reverse any of the charges because his name is on the account yet they are using MY Visa number. If you are considering using this company..run as fast as you can....

Equifax - Georgia - Refuses to correct false information

Posted:    02563jan
Complaint Rating:  100 % with 2 votes
Equifax is currently reporting a bankruptcy on my credit report that IS NOT MINE! I obtained a copy of the bankruptcy they are reporting -FROM THE COURT - to prove it is not mine, and they will not accept it. They said they received the information from the courts. The bankruptcy court said that was not true. The use off shore low wage employees with standard script to repeat to consumers who call. I am about to be denied a mortgage because of this FALSE entry. And they refuse to do anything about it!...

Equifax - Recurring, Inaccurate info in my credit report

Posted:    KenJ81
Complaint Rating:  0 % with 0 votes
Thru the years, I've had the BIG headache of Misreporting by Equifax. Showing incorrect, inaccurate, info on my report that ALWAYS, belongs to other debtors.

But I get rejected on credit applications, and have to run to creditors to get the correct info, and clear this info on file.

MY CREDIT IS EXCELLENT: I have no problems w/TRANS UNION-EXPERIAN. It's always EQUIFAX, and they have a million excuses for inaccurate info: blame the creditor, even if, info already clarified, shows up in your credit file three months later!...

Equifax - Poor customer service

Posted:    KarD11
Complaint Rating:  50 % with 2 votes
Stay away from equifax. Really poor customer service. You will not get what you pay for. It took over two times just to set up the account. We never got the email alerts and the customer service rep kept blaming us. When we went to cancel the service they kept telling us what we were doing wrong and would not cancel it. I ended up getting into a shouting match with the representative who kept telling me my service was working. I finally canceled the service and signed up with Identity Guard. Don't go with equifax if you want your money's worth!!...

Equifax - Georgia, Cordele - charged me $12.95 for a free credit report

Posted:    Cecilia K. Laxton
Complaint Rating:  0 % with 4 votes
I answered questions for a free credit report. I did not even print out the credit report. Was given the address of http://www.creditreport.com/contact_us.asp. to contact within 10 days if I did not wish to be charged or to cancel monthly fee for credit monitoring of my account. Now I have been charged $12.95 for an advertised free credit report and the charge on my account appears as MN1*creditrepdr $12.95. I wish this charge removed and I do not wish to see anymore charges from this credit card report company. Cancel me from any and all records you have on me including my credit card info...Thank...

Equifax - Refused to cancel purchace made by mistake

Posted:    Alici a Flanders
Complaint Rating:  100 % with 1 votes
While trying to get a copy of my credit report, I initially had difficulty logging in after providing them my credit card information and called Equifax support to resolve the problem. In retrospect the person was more of a sales person than tech support. He advised me to purchase the Score Watch service. While making the purchase I inadvertently ended up purchasing Equifax Identity Report.

When I realized my mistake, the Equifax person immediately transferred me to their resolution department where I was told that the purchase could not be canceled since it was for a onetime service....

Equifax - Arizona - allowing identity theft of a child

Posted:    teptom5147
Complaint Rating:  0 % with 0 votes
equifax has allowed my 9 year old sons credit to be stolen, and to allow a stolen ssn to be used to help iielga aliens remain and have credit. they wont let you egt a credit report for a child under 13 from thier online site, but they will lwt a stolen ssn be reported as delinquent. my son is 9 years old, and i obtained his credit report online by fudging the dob. it doesnt matter, because your ssn is the key information that guide the credit reporting agencies.they hap hazzardly take bugos, stolen info and its touted as fack. they run clickety clack thru peoples credit no matter who reports, correct...

Equifax - Terrible company

Posted:    Cristof
Complaint Rating:  0 % with 0 votes
I signed up for equifax credit watch. I specifically asked for one month only. I was not told that I needed to call to cancel. As soon as I found out that I was charged a second month, I called to cancel and was told that I was going to get a reund. Months passed. I did not see any refund. So, I called again. And was told that they cannot issue a refund because there were no 'notes' and the calcellation was after 24 hours had passed. As a result, I paid an extra month I did not even use.

Be aware consumer, equifax is making money from you without telling you the proper information....

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