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EarthLink Complaints & Reviews

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EarthLink - ripped off

Posted: 2014-07-29 by    scott23232323
Complaint Rating:  0 % with 0 votes
Earthlink ripoff: I inquired into getting Earthlink internet
service where I was moving to and was advised coverage was available. They took
my credit card information and charged me a total of $40 but a technician
called me and told me that internet was not available where I live due to the
rural location. I called Earthlink to advise them this but they did not believe
me. I offered to give them the contact number for the technician but they
transferred me to tech support. They insisted internet was available and put in
the service request again....
Complaint comments Comments Complaint country United States Complaint category Internet Services

EarthLink - ripped off

Posted: 2014-07-29 by    scott23232323
Complaint Rating:  0 % with 0 votes
Earthlink ripoff: I inquired into getting Earthlink internet
service where I was moving to and was advised coverage was available. They took
my credit card information and charged me a total of $40 but a technician
called me and told me that internet was not available where I live due to the
rural location. I called Earthlink to advise them this but they did not believe
me. I offered to give them the contact number for the technician but they
transferred me to tech support. They insisted internet was available and put in
the service request again....
Complaint comments Comments Complaint country United States Complaint category Internet Services

EarthLink - Cancellations and frauds

Posted: 2012-12-10 by    Higgen
Complaint Rating:  0 % with 0 votes
Well I did talk to my Dish network company and they offered me a plan which it comes at the end that wasn’t the plan they offered me, well the Dish network company set up my internet but because they canceled my membership with dish network I have no services at all and never did with this Earhtlink company before and not even after. This Earthlink don’t want to cancel the service which I never ask for it cause the Dish network never told me I have to cancel it directly with this company.

I have called several times and I am sure these people have records of my calls when...
Complaint comments Comments Complaint country United States Complaint category Products & Services

EarthLink - Missouri - Fraud

Posted: 2012-05-13 by    Sandra Garner
Complaint Rating:  100 % with 1 votes
Last May I mistakenly sent my mortgage payment of nearly $1, 000.00 to Earthlink. The check for Earthlink, $7.95 was sent to my mortgage company. My mortgage company has had me one month behind on our acct since them and just notified me of my deliquency. Earthlink deposited the check for the mortgage company to their bank account and gave me a credit for the amount. Since then, they have been deducting their monthly charge from the credit on my account. When I found out about this two weeks ago and called them, they said since I had sent them the check it was theirs and therefore, they deposited....
Complaint comments Comments Complaint country United States, Missouri Complaint category Internet Services

EarthLink - Earthlink Internet lied about their prices

Posted: 2012-05-06 by    Hamukky
Complaint Rating:  100 % with 2 votes
In September I called Earthlink to ask how much it would be to keep my earthlink email address if I cancelled service since Time Warner was offering $29.95 Roadrunner deal. Earthlink offered to match $29.95 price and I said I’d stay with them. Since then, I’ve been charged $41.95 a month and can’t get anyone at Earthlink to provide promised price. We are retired on fixed budget and the additional $12 a month is a big deal to us. When I call I get people in India who say they will fix and call me back.

They cannot give me a number so I can call them back. I have asked...
Complaint comments Comments Complaint country United States Complaint category Internet Services

EarthLink - Texas, San Antonio - Fraudulant Practices

Posted: 2012-03-15 by    ciliii
Complaint Rating:  0 % with 0 votes
I received a letter in the mail today from Earthlink welcoming me along with an earthlink email address and a password. I have Time Warner Roadrunner internet service so I called them about this letter. They showed no change in my account and suggested I call Earthlink and they gave me the 866 number to their customer service center, which is is INDIA!! I was getting no where with the rep I was speaking to so I asked for a supervisor. The supervisor, Stiffler, told me I don't have an account with Earthlink and the letter is to ask me to switch to their service. I read the letter to him and...
Complaint comments Comments Complaint country United States, Texas, San Antonio Complaint category Internet Providers

EarthLink - Want my money back

Posted: 2011-12-16 by    zippo
Complaint Rating:  0 % with 0 votes
I cancelled my Internet service with Earthlink on Nov 17th 2011, after several months of non-working Internet. I was told i would be receiving a return shipment in the mail so i could return their equipment and that i would not be charged 90.00 cancellation fee. I never got the return shipment in the mail. I went to use my bank card today, it was denied! Earthlink took 90.00 from my bank account and overdrew my account. I contacted them, they have no answer for why i never received my return postage and it will take 10 days to get my money back!...
Complaint comments Comments Complaint country United States Complaint category Unauthorized Charges

EarthLink - Web Hosting

Posted: 2011-09-26 by    JMCOLE
Complaint Rating:  0 % with 0 votes
Is anyone else having problems and getting a run around from Earthlink regarding incorrectly deactivated accounts? They deactivated my account incorrectly without notice and now it has taken more than 5 days to get my website up (not up yet) and my emails coming through. Seems their customer service is not customer service at all, but would be best called customer complaint stalling. Been promised resolution in 24 hours three times and still nothing. Online chat is useless also - they promise and don't deliver. Tried getting moved up to supervisor four times, but got handed off to someone who...
Complaint comments Comments Complaint country United States Complaint category Hosting & Web Design

EarthLink - California - closing account

Posted: 2011-02-26 by    2Catman
Complaint Rating:  0 % with 0 votes
I have been trying to close my account for more than three months but they refuse to do so. We told them in December to cancel our service when we closed our credit card account. They claim their records do not show any request to cancel service despite our telling them THREE MORE TIMES when they call demanding payment. When I ask to speak to a supervisor they ask "Security questions" like my father's middle name and when I answer, they say it doesn't match their records and I cannot continue. Them they ask for my credit card number or bank account number to "verify"...
Complaint comments Comments Complaint country United States, California Complaint category Internet Providers

EarthLink - Oklahoma, Tulsa - Customer Service

Posted:    seeking solutions
Complaint Rating:  100 % with 1 votes
Earthlink customer service has gotten terrible. Their phone bank is sent over to India and operators are hard to hear because of their accent and apparently a poor connection. Have had problems connecting on dial up for two months. Their solutions have not worked. Still cant connect. They will not give a credit for the poor service. I have used it 0 hrs, but not because I haven't tried. Earthlink used to be good, now company??????...
Complaint comments Comments Complaint country United States, Oklahoma, Tulsa Complaint category Internet Providers

EarthLink - I can't get into my EarthLink web mail email account and no one there cares one whit about it

Posted:    Donsone
Complaint Rating:  75 % with 4 votes
I can't get into my EarthLink web mail email account and no one there cares one whit about it. So frustrating to know there are work orders coming in midweek and no way for me to access. I've switched over in an emergency to another provider and may very well stay there....
Complaint comments Comments Complaint country United States Complaint category Internet Services

EarthLink - Massachusetts - bad service

Posted:    1972 ford
Complaint Rating:  0 % with 0 votes
i have been useing earthlink dsl service for about 6 months my problems started almost imediatly. my service drops conection randomly and the modem must be reset to get it working again. in dealing with earthlink we have changed our ethernet card, modem, phone line to wall, lines to the box and the box on the house itself. the smaller items having been replaced numorus times yet the problem prosists, earthlink has been unwilling to change anything on theire end and as of today they have told me they see no problem and there is nothing they can do to help me even though 3 techs that have been to...
Complaint comments Comments Complaint country United States, Massachusetts Complaint category Internet Providers

EarthLink - Scammers

Posted:    Menzo5
Complaint Rating:  100 % with 1 votes
I discovered in January that Earthlink continued to debit my account after services were cancelled. When I called to have the charges stopped, I was always told by the associates that there was no record of an account. Finally today in October I get someone who will finally cancel the account after having to pay $30 dollars to my bank to stop all payments. I would not recommend automatic payments you will never get rid of the scumbags. Of course they will not refund any of the previous charges....
Complaint comments Comments Complaint country United States Complaint category Unauthorized Charges

EarthLink - Missouri, Kansas City - Fraudulant billing

Posted:    Time warner-Earthlink Customer
Complaint Rating:  100 % with 1 votes
I had a subscription for Earthlink cable internet service for several years. Payment was deducted from my checking account, which was ok, but one day I noticed small additional amounts being deducted from my account under the Earthlink name. I must admit that I am not very thorough in checking my account so it over a year passed before I noticed the extra smaller charges. I called Earthlink and was told that the extra charge was for land line internet service I had ordered. I tried to convince them of how absurd it would be for me to order land line internet service when I HADN'T HAD A LAND...
Complaint comments Comments Complaint country United States, Missouri, Kansas City Complaint category Internet Providers

EarthLink - Unauthorized billing

Posted:    Tellim
Complaint Rating:  0 % with 0 votes
They mail flyer to me offering $49.95, for phone and dsl service in june 2007 and i accept, for payment they only accept credit card and every month they take over $100. for payment, when i call earthlink about it while talking to then they cut me off, when i call back they put me on hold and no one answer me, from june 2007 i called earthlink more than ten times, all i wanted to know is why earthlink is collecting between $ 100. and $180. from me when they said the service was for $49.95. per month....
Complaint comments Comments Complaint country United States Complaint category Unauthorized Charges

EarthLink - unauthorized charges

Posted:    1234JAR
Complaint Rating:  0 % with 0 votes
I was charged for a norton antivirus by eathlink on my bill me later account. I did not want the service and I never used it and eathlink said I used it for 2 months and charged me for it. I have had their service since 2001 and I already have norton antivirus and have to shut it off everytime I go on line as the programs do not work together. I have called several times to have the charges removed and one operator was going to remove them until she spoke to her superviser. I have changed my service and hope to prevent anyone else from being overcharged by them. How can we shut them down?...
Complaint comments Comments Complaint country United States Complaint category Internet Services

EarthLink - Consumers beware

Posted:    Dancer
Complaint Rating:  0 % with 0 votes
Consumers beware of this company EARTHLINK.NET. They are a fraud. I signed up with them for phone service and internet and they do not provide either service satisfactorily. I made the mistake to give them my credit card information and they immediately charged $60.00 for no reason. They also sold me equipment that they knew I did not need. Their phone service works sporadically and they have the worst customer service. CHOOSE SOMEONE ELSE....
Complaint comments Comments Complaint country United States Complaint category Unauthorized Charges

EarthLink - Worst customer service

Posted:    Domereo
Complaint Rating:  100 % with 1 votes
After receiving a call from Earthlink at the beginning of April for a home phone+ high speed internet service, I signed up. It's been almost a month, not only they haven't been able to switch me over to their service, but also now my phone service is cut, too, for the last two weeks. So, no phone service. I called 20-30 times, each time wasting hours on hold. I don't remember how many times I explained the situation, They outsourced their service to another foreign country, so it's either hard to understand what they say or they don't understand what I tell them.
Complaint comments Comments Complaint country United States Complaint category Internet Services

EarthLink - Nightmare

Posted:    Sonya
Complaint Rating:  100 % with 1 votes
On June 6th, I switched from AT&T to Earthlink home phone service. It was the WORST decision I have ever made. I am so frustrated with them I could scream, and I have no one to turn to because there is no one to complain to. Here is my story.

On June 6th, I signed up for phone service. I quickly received my new modem and instructions on how to set it up. Everything was fine, my service was up and I figured that was the end of it, WRONG!! As I was talking to people on the phone, they were telling me that there was an echo on the line. This proceeded to happen for about a week before...
Complaint comments Comments Complaint country United States Complaint category Internet Services

EarthLink - Terrible service

Posted:    Indiana
Complaint Rating:  100 % with 2 votes
Earthlink is using the cheapest kind of business tactics to avoid losing customers. They currently will not allow customers to cancel via email or through the website, only by telephone or certified letter. I called Earthlink to cancel, and were told that computers were down, and to call back in 24 hours. I called back again in 24 hours, and were given another bogus excuse about a storm causing more computer problems. On both occasions, I asked the representative if I could simply give my account information over the phone, so it could be written down and acted upon when the computers were back...
Complaint comments Comments Complaint country United States Complaint category Internet Services

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