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DressLily.com Customer Service Phone, Email, Contacts

DressLily.com
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4.0 61 Reviews

DressLily.com Complaints Summary

45 Resolved
16 Unresolved
Our verdict: You can expect a very good level of service from DressLily.com. To navigate their system effectively, thoroughly understand their service scope. Check online forums and review sites for others' experiences. When contacting customer service, clear and concise communication can help resolve your issues faster.
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DressLily.com reviews & complaints 61

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1:55 am EST
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DressLily.com No refund given

I made an order last year in November, knew would have to wait a while, after asking for an update after an email saying 1 item was unavailable, they went on about there ticket's and in there ticket's I was informed I'd be refunded, time passed and I contacted again to ask where my order was, was annoyed to find refund in wallet, and order was allegedly delivered, I contacted again, and was told it was with delivery company and I had to pick up, no information about company, contacted royal mail with tracking, nothing found, I have given them plenty of time now, have proof, screenshot messages

Desired outcome: Full refund

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5:05 pm EST
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DressLily.com paid online for jacket - wrong size, return and haven't heard a word!

Bought men's jacket online in OCT 2019 and verified sizing as they looked like a U.K. company, but also have addresses in California and China that can't be reached, or verified.

ONE MONTH later the jacket arrives - wrong size (a UK-XL instead of US-XL). NO REFUND POLICY. Per their instructions, spent $30 in postage returning it to California for the correct size on NOV 25. Uploaded the shipping receipt as requested.

UPDATE - As of JAN 6, 2020 - no product and no communication. Oh, their so-called Customer Service number only takes calls from new purchasers - slick, huh?

Oh, well...live and learn. - Bruce

+14% Add Photo or Video Proof

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11:44 am EDT

DressLily.com dresses

I bought two dresses, mainly was interested in one of those for a wedding I have a in a few weeks. I ordered both at the same time, and when it arrived 2 weeks after I found out they only had in stock one of those dresses. Despite of this being available when I bought it and Dresslily taking my money, I never received the item.
After complaining, they said it will be back in stock between 7 and 15 days which I was fine to wait for. After said period I had no news, and when I enquired they said they did not know when it would be available.
They gave me a refund for the dress I wanted and needed, but not the full amount! they charged me as hey discounted a discount that had been applied to both dresses and a shipping fee that was not applicable when I made the order - any other retailer would have offered an apology and solution rather than take your money when they screwed up.
STAY AWAY! IT IS A SCAM, AS THEY WILL DO ANYTHING TO TAKE MONEY FROM YOU AND THEY WILL NOT APOLOGISE FOR ANY OF THEIR MISTAKES!

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8:42 pm EDT

DressLily.com stair stickers

This is the worst product on the planet.
None of the books have readable titles (at least in english), the quality of the printing is blurred and terrible. This is a complete and utter disappointment and I would never use it in my home!

I only spent $30 on it so I am not going to fuss with returns etc, but I am going to make sure that everyone I come in contact with and everything on my social media feeds are aware of the the very lowest of quality coming out of dresslily.

I was very much looking forward to receiving this product. What a colossal mess it is.
Once burned, twice shy. I will never again purchase anything from dresslily.

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2:06 pm EST

DressLily.com clothing

Items sent to street address of my old house with city and zip for new. They are listed as delivered, but no one knows where. Called Dress Lily. They said customer support would email in 24hr. They didn't. I called back, same story. 24hr later, no email. I called again and asked for a manager. I was told "no manager is on site." Really. I asked three times! Asked to speak to a real "post-sale" rep, and was told the "post-sale" department DOESN'T HAVE A PHONE!" I believe this company is up to shady things.

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3:48 pm EDT

DressLily.com all products purchased

T18080304701 - Complaint ticket number for when they respond and make out I am lying. Refund requested and not enough money returned to me even though items were faulty.

Order date 27th July and paid for 3-7 day delivery and also incur shipping fee which they do not advise of beforehand.

Also don't ask them to stop ignoring you and answer your questions, as they still ignore it

I purchased 4x items from them (after measuring the sizes that are on their website for each item and ensured I ordered one size up anyway). Items arrived, with cheap horrible material, faulty with threads hanging off them, they were incredibly small, not just width wise but the sleeves on the long sleeved shirt were ridiculous - my partner looked like a man in a child's shirt! There was no chance of doing up cuffs, buttons or anything. On top of this they smelt awful, like fish.
I raised a complaint that I was unhappy with all of them but was prepared to keep one as it was a short sleeved shirt that appeared to be ok sizing - just needed a damn good wash to rid the fish smell! They kept avoiding my questions around confirming how much they would refund me, about how I would return the item and I asked as items were faulty that I be refunded by t=for the return shipping fee - it was finally 'confirmed' although they will not put any figures in writing just avoid all confirming anything and may as well just be saying 'yeah yeah yeah' ... So my items were sent tracked as I did not trust them, then they suddenly email me to say they have refunded me. I checked and surprise surprise its not enough to cover the 3 items returned nor the postage either way! I have emailed about another 10 times saying I want a breakdown of how they worked out my refund as I am disputing the cost - this keeps getting ignored with 'we refund you right amount', well no you didn't actually. I have said many times I want to escalate complaint and asked if this is done. Again this is ignored. They will not give you complaints procedure, managers names or any actions they are taking to rectify their own mistake of faulty, inaccurate sized clothing. AVOID AVOID. Anything they respond is a lie. see the pictures, including postage receipt and see me saying I am missing £15 still!

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4:45 pm EST

DressLily.com my order placed 11/15!

I made an order on November 15 and I still have yet to receive a tracking number or my merchandise. Of course they took the money out of my account the same day I placed the order, but when I look on my online profile it just says that my order is still pending. I have repeatedly tried to call the phone numbers listed for customer service, the email provided for customer service and I've also tried to do the online question for customer service to no avail. When you try to do a chat with me their service hours are closed and they're not available at this is been going on for three weeks now in a matter what time or day I try to contact them. I would love my clothes, but at this point I just feel like I'm being scammed and I want my money back or My order immediately. This is beyond ridiculous

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3:34 am EDT

DressLily.com never order from them

My situation would be funny if it wasn't so sad.
I ordered an item 2 months ago and it hasn't been shipped yet. The reason why they didn't do it is that they got tons of similar orders and can't get it together. It's a complete lie, how can this take you so long? Just confess you took my money. That's what happened.
I have been waiting for two months, it's simply ridiculous. I can't cancel, I can't refund due to your policies which are obviously stupid.
I know I will never get my items, so I'm here to warn other people: never buy from these thieves!

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10:51 am EDT

DressLily.com wrong sizes, aulty product

I ordered 2 pairs of pants. Totally the wrong size.. And the seam on the front of one is all messed up! There is no number that will answer.. The number you can find online is false.. They say live chat, but "sorry, off line right now" this place is a total scam.. Too bad.. Do not order from here! I can't believe there is no one to help to resolve these issues! Why is there not a legit phone number anywhere on there website?

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9:47 am EDT
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DressLily.com order not received

I placed an order with Dresslilly on April 9, 2017. They took my money but still have not received shipment. I've contacted them three times by email as I am not able to connect by phone. The phone number I think is bogus. I probably won't ever get my merchandise and they beat around the bush how IT could take 45-60 days to receive my one shirt. That's all I ordered was one shirt they r scammers !

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8:10 am EDT

DressLily.com horrible!

I decided to tell about my terrible experience with DressLily.
DressLily is a scam company located in China and they sell very poor quality products. I wasted my money here and I regret I decided to order from them.
I have purchased a lovely prom dress from their site and when I received my order I was shocked why was the package so small. When I opened it I saw super tiny dress, it looked nothing like pictures and was poorly made.
I tried to return it but DressLily customer support was very rude and said that they don't accept anything back.
I asked him to contact me with their manager but they said that was impossible. It was very hard to deal with them and I literally wasted my time. Do not buy from DressLily!

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11:19 am EDT

DressLily.com trying to return four pieces that were cut too small

Have tried for 5 weeks to return the dress, and 3 corset trainer's. Cut extremely small. I have gotten no response, for a label to return them. I have tried every other day to contact your company. Retun label for dress. 2 black corset trainers. Two nude trainer cosets; three sizes two small. In all other brands I wear a size 12.
I loved your sight, but if you won't work with me to return orders that don't work and refund me, I won't order again.
Your phone numbers don't work either?
Donna Sabatier
[protected]

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1:06 pm EST
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DressLily.com I ordered five adioris synthetic wigs

I have not received any updated information on my tracking number for the products that I order on 2/2/2017. I tried calling the company but the telephone numbers are disconnected (1/[protected], and [protected]). I went on the chat line to talk with customer services, but to no avail, I never got a response. I am a senior citizen and money was debt out of my account for these items. I can't afford to have $72.00 debt out of my account and not receive the products, I am on a fix salary.

I am attaching my order information for your review and there are two separate order numbers for my items purchased.

Thank you
Phyllis Jackson

Hello, My Friend

Great news!

We have shipped out your order L1702212310470928 today. Your tracking number is 420200329361269903501791642801 and it will be delivered by America priority mail. The package should normally take 7-15 business days to arrive (approximately). Please allow 24-48 hours for your tracking information to be updated on the website.

Shipping Information: Shipping Number: Shipping Time:
Phyllis Jackson
625 Chesapeake Street, SE #!3
Washington District of Columbia [Zipcode: 20032]
41
T:[protected] A00A004170222001640 [protected]:31:45
Shipping Method:
America priority mail

Items have been shipped out before display as follows:

Product Name SKU QTY Subtotal
Adiors Synthetic Short Neat Bang Towheaded Curly Wig Color: COLORMIX [protected] 1 USD 16.03

Shipping Information: Shipping Number: Shipping Time:
Phyllis Jackson
625 Chesapeake Street, SE #!3
Washington District of Columbia [Zipcode: 20032]
41
T:[protected] 420200329361269903501791642801 [protected]:31:45
Shipping Method:
Flat Rate Shipping
Dear PHYLLIS JACKSON,

We recently received your message on dresslily. Customer satisfaction is always our top priority: we are always extremely happy to provide the very best support to customers.

Please note your unique ticket ID: T17030701014. Our friendly Customer Support staff will review your ticket and provide a reply to you very soon. Generally, this is within 24 hours (except during weekends and public holidays).

Dear PHYLLIS JACKSON,

We recently received your support ticket on dresslily.com. We always look forward to providing DressLily customers with class-leading support and advice.

Your unique ticket ID is:T17030701014. This is used to identify your query. Our in-house Customer Support staff will be replying to your ticket – this usually occurs within 24 hours (except weekends and public holidays).

Highlights Synthetic Hair None Bang Attractive Stylish Capless Women's Short Curly Afro Wig Color: COLORMIX [protected] USD 14.81 1 USD 14.81
Adiors Synthetic Short Neat Bang Towheaded Curly Wig Color: COLORMIX [protected] USD 16.03 1 USD 16.03
Adiors Highlight Short Neat Bang Curly Synthetic Wig Color: COLORMIX [protected] USD 19.64 1 USD 19.64
Adiors Natural Wave Fluffy Side Parting Short Colormixed Synthetic Wig Color: COLORMIX [protected] USD 13.83 1 USD 13.83

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7:46 am EST

DressLily.com beware!

I was appalled with DressLily! When I received my order it looked nothing like pictures an the worst thing was that everything was of a very poor quality. Items were cheaply made and looked rubbish, and I was very disappointed that I wasted my money on such terrible quality products.
DressLily support was very impolite and as soon as I said that I wanted a refund I received only negative attitude and rudeness. They said that they can't refund me and that it was their final decision. Too bad I did not read the reviews! Please stay away from this horrible site and by the way I would like to mention that DressLily is located in China! So think again and beware!

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3:19 pm EST

DressLily.com I got the wrong wig

I've been trying to get you for weeks now all I need is a address to send the wig back and get the one I wanted they sent me the long curly side parting high temperature fiber lace front wig I wanted the long curly side parting synthetic lace front wig I just want to send it back and pay the difference thank u I've also called and no one ever calls you back I know you have bad reviews but I still want to try and see if I like it I can't go by what they say but I can tell for what I see i went on your live chat and they didn't give me the address he cut us off

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11:45 am EST
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DressLily.com christmas shirt

My boss ordered a Christmas shirt 9 days ago, and paid for it with his cc. He received s email that they got the payment, and next he will get a email with the tracking information on it. Well here we are day 9 and no email with tracking on it, and he paid for it to be expedited shipping. He needed it by today, and there is no phone number that works on there website, and the email says it can take 1 day to reply. Well from the comments I have seen they are not a good company to do business with. All we want is either the shirt like now, or money back. Here is his order #Your payment for order L1612060800521484 has been accepted.

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1:15 pm EDT
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DressLily.com - customer service phone numbers

I cannot get in touch with either of the listed customer service numbers for Dress.Lily.com: 1.530.419.5986 or 1.669.721.9322. I've heard from over 30 members on facebook that this website is a scam and I ordered an item from them on 06.02.16 and the money was taken out of my account and I would really appreciate a number to talk to an actual human to...

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6:58 pm EDT
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DressLily.com I ordered a week and have not received it yet.

Order number Bell [protected] on March 11th in still haven't heard anything from them. I ordered a wig from them. And they have my money and when you send them an email or try to find out where it's at there's no response. And the phone number that they have for them is wrong.

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8:45 am EDT
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DressLily.com ordered six months ago and received nothing

My order was placed six months ago and I received nothing yet. When I contacted DressLily customer support I heard only excuses. When I asked for a refund they ignored me. I have ordered two dresses and one sweater, and I also paid some extra for quick shipping. Only after I paid I went online and saw all the terrible reviews! Actually I was expecting to get damaged or poorly made stuff, but I really expected to get at least something! I already contacted my bank, and they also tried to reach someone from DressLily, but there was no response. Avoid this scam company and don't buy anything from them!

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11:53 am EST
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DressLily.com money taken out of bank account, no merchandise

I went online and ordered a wig. According to the website, I should have received the wig within 7-10 business days, free regular shipping time. I noticed I received three other e mails as well. One was saying thank you for your order. The other two was saying they are awaiting payment. I only ordered one thing. I checked my bank account, I had two inquiries of payment taken out. I called Dresslilly and they said they had no orders from me. They asked me to screenshot the emails. I said that's ridiculous because the money has already been taken from my account. I am frustrated because I have been made a fool of. Now, when e mailing them and calling, it is as if I made no order. The dates of ordering were 3/3/2016 and 2/22/2016 which 2/22 was the original date. For evidence I have e mail confirmation, the draft from my bank and order numbers. The order numbers are LP1603021936314373, $45.59, 3/2. The other order number is LP1602221957224671, $59.74 and it says has been shipped on 2/22. That means they deducted more money on 3/3. They have my bank account information and the amount they took totals $105.33. I just want a refund at this point, forget the wig. They still have their website up as if they were legitimate. I read other reviews with the same scenarios. Please help me get justice since I have been victimized. I will await your response. Thank you.

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DressLily.com contacts

Phone number

+1 (855) 222-1188

Website

www.dresslily.com

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