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DHL Complaints & Reviews

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DHL - Said signed and delivered online - never got my document

Posted: 2014-07-24 by    HowTheHeckUsersTaken
Complaint Rating:  0 % with 0 votes
I just panicked as these are original marriage documents and affidavits and certificates being which can not be replaced and I might have to travel back to my wife's country to get and that will further delay us trying to submit papers for immigration!!! Paid $70.00 for just a few pieces of papers to be delivered. NO CHEAP!!! Suppose to be delivered in 4 days.
SO, we went online to check the Waybill# and (1) said it is SIGNED and delivered (2) I called and I never got a call back and never got a timeframe (3) I called the next day 10:30am to ask and this agent said OK I will track it...
Complaint comments Comments Complaint country Canada Complaint category Movement & Delivery

DHL - 2 days after after cleared custom, betrayed and resend for custom

Posted: 2014-06-27 by    Haluk Testereci
Complaint Rating:  0 % with 0 votes
my Internet purchase, Carried by DHL cleared at Turkish custom w/ no hassle or fee, next day transferred 1200 km away my town. I have call saying within few minutes will be delivered home by local DHL...After about half hour i have been told item hold by senders email ( problem paypal though might be fradulent transaction so payment was late so sender worried and issued to held deliver) that is cleared by Paypal on ther same day, afternoon when we cleared this problem, Person at Istanbul DHL called me that is cleared to be delivered but nw i may need to pay some amount to DHL, not sure abut amount,...
Complaint comments Comments Complaint country Turkey Complaint category Internet Services

DHL - Shipment disappeared - no customer service

Posted: 2014-04-22 by    Daniel Lick
Complaint Rating:  0 % with 0 votes
This Company sucks!

I have been waiting for 6 weeks for my shipment from China. It was almost impossible, but I managed to contact customer services and they refused to do anything - all they would do was read back the info on the tracking site - that I could access myself (and have).
Furthermore, everyone I talked to at DHL told me a different story - my shipment is stopped at customs, my shipment is stopped at Health Canada. my shipment is stopped at the DHL sorting Center in Winnipeg, blah blah blah more lies...

I have dealt with Health Canada before and...
Complaint comments Comments Complaint country Canada Complaint category Movement & Delivery

DHL - Wrong consignment delivered

Posted: 2014-01-07 by    Tarun Bora
Complaint Rating:  0 % with 0 votes
I booked a courier through the attached consignment way bill 1415154720.
The consignment has been delivered to address given by me but it contains documents pertaining to some one else.. please see all attachments.
Then where is my consignment ??? When and how i am going to receive it ?
I have some very urgent and important documents to be processed in India, which were inside the consignment and if not done on time then it will have negative financial repurcussion on me,...
Complaint comments Comments Complaint country Saudi Arabia Complaint category Movement & Delivery

DHL - California, Orange - Stolen Packages

Posted: 2013-12-27 by    geochic77
Complaint Rating:  0 % with 0 votes
Part of our business requires us to import merchandise from China. Our merchandise that was valued at around $5, 000 wholesale was delivered by DHL and placed outside of a gated 4 foot cyclone fence with a separate service gate several feet down. The driver claims he left the packages out of view. However, if he did indeed place the packages outside of the gate, they would have been in view since the area he spoke of is no more than 12 feet from the road. We live across the street from 2 motels and have other motels around the corner. Although we are in a safe area, there are many transients that...
Complaint comments Comments Complaint country United States, California, Orange Complaint category Movement & Delivery

DHL - Shipment not delivered as per contract

Posted: 2013-11-12 by    Laonta72
Complaint Rating:  0 % with 0 votes
WAY BILL 88370887151
9am 12 Nov
I am waitng for an express shipment mailed from Ouagadougou (Burkina Faso) on November 5th. The delivery service I have chosen to pay for is to be done in 4 business days. As per the contract the latest day of delivery should be Nov 11, knowing that the shipment has arrived at delivery Toronto service area at 5:18 on Nov11.

Around 9:30 Nov 11.
I called DHL just to confirm my address, phone number, and buzzer. The representative did that. However, I demanded wether I can be scheduled for delivery before 12:00, for I have an appointment...
Complaint comments Comments Complaint country Canada Complaint category Other

DHL - No Service Attitude at all

Posted: 2013-10-27 by    JanuaryNov
Complaint Rating:  0 % with 0 votes
DHL Parket in Germany failed to send my international packet to me, because their postman thought "the receipt is unknown". When I found the "unsuccessful delivery" tracing record in its website, I immediately called its service call center and asked for the failure reason. After gave me some excuses, the final reason the operator told me was, "the receipt name was three CROSSES."

I told them, the failure reason was impossible, because I have one copy of post sheet in my hands; my name is exactly and clearly wrote there!

Anyway, because...
Complaint comments Comments Complaint country Germany Complaint category Movement & Delivery

DHL - New Jersey - Wrong charge to recipient of package I sent

Posted: 2013-09-20 by    Candy Hatsune Wolff
Complaint Rating:  0 % with 0 votes
Sent this complaint to the head of DHL customer service and BBB:

Good morning,

I sent my first package through DHL this week. I will not be a repeat customer. My experience was nothing short of disastrous.

I sent a shipment of gifts to a friend in Vietnam, parcel ID <snip>. I purchased the service through a third-party reseller, who provided the shipping label and what I thought was a customs form. I entered into the form the contents of the package at a value of USD 43.00. I noticed the form was titled "Commercial Invoice, " so when...
Complaint comments Comments Complaint country United States, New Jersey Complaint category Movement & Delivery

DHL - Delay Order

Posted: 2013-08-02 by    kyrenia79
Complaint Rating:  0 % with 0 votes
we gave a order from amazon.co.uk and when we fill up the form they asked telephone number and delivery address, if so it means when order has come someone has to deliver to that address or somone has to call that to inform about order has come to cyprus.
our order has come to cyprus yesterday but nobody has called us or nobody delivered to address, why ?
and we just saw today from tracking number that our order is in DHL office.and now they say its closed till monday. what is this ? we thought DHL is professional company but as we can see its not a professional company on deliver....
Complaint comments Comments Complaint country Cyprus Complaint category Other

DHL - Express Delivery

Posted: 2013-05-07 by    johnlondon
Complaint Rating:  0 % with 0 votes
Express Delivery? Think again!
Don't believe when they tell you it will be express delivery. It ain't true. I had an envelope sent five days ago within the European Union. It was supposed to have been delivered yesterday. Their excuse "we had a new driver and he was unable to deliver all the parcels" (sic). It was promissed to be delivered today. But surprise surprise, I spend a second day at home waiting for it and I just got a call from DHL saying "we are sorry, but all our drivers went out and it seems that your envelope stayed behind. We are really sorry, but...
Complaint comments Comments Complaint country United Kingdom Complaint category Movement & Delivery

DHL - DHL Complaint

Posted: 2013-04-15 by    Prewc
Complaint Rating:  100 % with 1 votes
Customer care sucks! They get angry when im tracking for my shipment! be professional!!! I paid 65$ just for a bad mouth?...
Complaint comments Comments Complaint country Philippines Complaint category Other

DHL - England, West Yorkshire, Leds - Poor delivery, poor communication

Posted: 2013-02-07 by    alanah1
Complaint Rating:  0 % with 0 votes
I bought an item though an independent company who used DHL as the means of delivery. Having input my address correctly though the company with whom I made my purchase, I was then contacted to be told my parcel had been shipped and would be with me 'tomorrow'. Two days later and with no sign of the parcel, I contacted the company who then tracked my order and said DHL needed more information from me, and linked me to the tracking page for my parcel. The tracking page was useless, it simply said my parcel was on hold with no reason or way of finding further information so I could solve...
Complaint comments Comments Complaint country United Kingdom, England|West Yorkshire, Leds Complaint category Movement & Delivery

DHL - California - crappy service

Posted: 2013-01-30 by    stewartg
Complaint Rating:  0 % with 0 votes
i sent a item it was 134 usd online when when to ship for a item that cost 150 usd the shippine was 152 usd he customs was 70 usd totally unbelievable but had a gun to my head and cold not do a thing i needed the item then the item was not delivered on time as held for confirmation as i had rang 3 times i expected it yesterday totally not good enough...
Complaint comments Comments Complaint country United States, California Complaint category Other

DHL - Lost item

Posted: 2013-01-16 by    Y T Mak
Complaint Rating:  0 % with 0 votes
I bought a number of items from Amazon and shipped it to Borderlinx for onward shipping to Singapore. DHL delivered the items. There ware a total of 7 packages which left Borderlinx but only 6 arrived. DHL's own records show that only partial delivery was made, with 6 out of 7 packages delivered. The last item cost USD59.60. After more than a month of "investigation", Borderlinx (which handled my claim) informed me that DHL has offered compensation of USD13.24. In other words, even though DHL clearly lost my package, it only offered to refund back less than a quarter of the value...
Complaint comments Comments Complaint country Singapore Complaint category Other

DHL - England, Middlesex, London,Notholt - Lost with the courier

Posted: 2012-11-28 by    Girly Geetha
Complaint Rating:  0 % with 0 votes
Sent a pack to
Below Address from Hong Kong, when receiver got parcel already opened and mobile phone somebody took out .clearance completed UK customs .contacted DHL costumer service two times but no solution or valuable answer .

Description:
Apple iPhone 4 32GB Black
Amazon Order No: 026-4261790-0146747
Shipping Address
tatum blaze
8 tor view
valley truckle
camelford
cornwall
PL329QD
United Kingdom
Thank you
Girly...
Complaint comments Comments Complaint country United Kingdom, England|Middlesex, London,Notholt Complaint category Mobile & Cell Phones

DHL - New York - Failed delivery

Posted: 2012-11-08 by    PaulC.
Complaint Rating:  0 % with 0 votes
DHL New York. During the snow storm a day ago, I waited in front of our building lobby from 5pm to 630pm to ensure that when DHL comes I will be able to receive my shipment.
Around 606pm the same night, while I was waiting, I received a failed delivery notice stating that "Delivery attempted; recipient not home." I immediately called DHL customer support about the matter since I was literally standing in front of the lobby. The size of the lobby was not that big (as in 3 meters x 5 meters and the entrance door leading to the door bell was no wider than 3 meters x 2 meters approx.)
Complaint comments Comments Complaint country United States, New York Complaint category Other

DHL - missing package

Posted: 2012-10-23 by    dann09
Complaint Rating:  0 % with 0 votes
I had a package sent to me from Hamburg to Munich. It arrived in Munich in 2 days, and since then it has been "on the truck for delivery." It has had the same status for 7 days. This package is obviously lost, but no one at DHL is of any help. First, trying to complain to DHL germany is a nightmare on its own right, and they charge you 14 cents per minute for that call. Second there is no customer service email contact. Absurd. I can't get any response on this. DHL is the worst delivery service I have ever encountered. Terrible customer service and terrible delivery service....
Complaint comments Comments Complaint country Germany Complaint category Other

DHL - Documents scrapped without return to sender

Posted: 2012-09-09 by    shanmeuga
Complaint Rating:  0 % with 0 votes
I am a Malaysia who is working in Thailand. Recently ( 20/7/12 ) I sent some documents to Malaysia using a courier service, specifically DHL. But until 27th of August, the documents haven't reached destination ( specifically to Subang Jaya ). When I checked at Thailand side, they confirmed the documents been sent to Malaysia. And when I checked at Malaysia side, they told me that the documents were still floating due to unknown address and I passed them the mobile phone no. of the person who supposed to receive those documents.

So I rushed back to Malaysia to have a personal...
Complaint comments Comments Complaint country Malaysia Complaint category Products & Services

DHL - Queensland - quarantine processing fee

Posted: 2012-07-12 by    gonzo1960
Complaint Rating:  100 % with 2 votes
Hi 2 weeks ago i received a parcel from my mother in the UK, it contained 9 packets of Bisto gravy powder. Now 2 weeks later DHL have sent me a bill for $47.30 for Quarantine processing fee for a package with a value of less than $20.They tell me that i have to pay this i myself have had no dealings with DHL before receiving this bill so how can i be liable to pay ? do i really have to pay this....
Complaint comments Comments Complaint country Australia, Queensland Complaint category Unauthorized Charges

DHL - England, Greater London - Delivered to wrong address and dont care

Posted: 2012-06-08 by    Yanti83
Complaint Rating:  0 % with 0 votes
Delivery went to the wrong address i tried to call them back many many times yet thay kept giving me promises that it will be sorted on the day but it did not of course and they dont even bother calling you back to let you know what is happening with your parcel.

I called them whenever i saw the dhl van pass through my house and yet they said the driver knows the area very well so i shoukd not get worried. These all things happen on 7 june until today 8 june still not sorted.

Honestley its a very untrustworthy company. If they cant be trusted with this small delivery...
Complaint comments Comments Complaint country United Kingdom, England|Greater London Complaint category Products & Services

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