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DHL Complaints

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DHL

Posted: 2007-06-14 by Mike Johnson [send email]
Staff mistakes, system related failures & bad customer service
Complaint Rating:  0 % with 0 votes
I have previously posted a complaint for DHL Latvia. It is now somewhat resolved, I believe in their opinion; but, I am extremely disappointed in their response. They did admit that there were some manual, system and online shortcomings in their Latvia office. But they completely failed to address...
Comments Latvia Movement & Delivery

DHL

Posted: 2007-07-14 by FRANKLIN [send email]
Worst service!
Complaint Rating:  100 % with 3 votes
I was really very unhappy and upset with the kind of service DHL is providing to there customer. I will make sure that i will not use services from DHL again in my life, becoz of this Experience and i will Let my friends and relatives know about the my experience advice them not to use DHL...
Comments United States Movement & Delivery

DHL

Posted: 2006-12-13 by RQ [send email]
This company is a joke!
Complaint Rating:  100 % with 2 votes
This Company is a joke. They managed to provide a tracking number, then loose my item. Then they told me it was never picked up. Then they told me the pickup point was the same as the delivery address. I gave up in disgust. I will never deal with these people again. Recommend that DHL sent their...
Comments United States Movement & Delivery

DHL

Posted: 2006-12-19 by Angelo Casciato [send email]
The leader in unreliable delivery!
Complaint Rating:  0 % with 0 votes
I am a distributor and we use DHL as our Logistics carrier. I sent two packages out on Wednesday Dec 13, 2006. One to a company in state ground service and the other 2nd day in New Jersey. Instate delivery always is a next day turn around or so I thought. I got a call from my customer on Friday...
Comments United States Movement & Delivery

DHL - Colorado, Aspen

Posted: 2008-01-10 by Raquel Marques [send email]
Item never delivered!
Complaint Rating:  100 % with 1 votes
I ordered an I phone yesterday through ATT and they express shipped via DHL. I have never received the package although they say they have delivered it. ATT will not send me a new phone. DHL will not refund ATT since ATT never insured it! I am the one without the money ($450) and the phone!...
Comments United States Movement & Delivery

DHL - Idaho

Posted: 2007-12-27 by Monica Yurick [send email]
Overnight delivery last 7 days!
Complaint Rating:  100 % with 3 votes
DHL is a joke as a delivery service. I ordered a camera for my daughter from Kodak (Memphis,TN). This was shipped overnight on December 22nd. Today it is December 27th and I still have no camera. It has been sitting in their facility since December 24th, it was scanned in at 7:10 am. They...
Comments United States Movement & Delivery

DHL - South Carolina, Summerville

Posted: 2007-12-19 by Kathaleen Ruskin [send email]
DHL service and delivery!
Complaint Rating:  0 % with 0 votes
I have been forced to use DHL on three occasions by ordering online from a website and the website sending through DHL only and I have had nothing but HORRIBLE service from DHL every time. The most recent this week! I paid $160 extra for next business day delivery and the company sent it through...
Comments United States Movement & Delivery

DHL

Posted: 2007-07-09 by Patt Barrington [send email]
Extortion in Mexico!
Complaint Rating:  100 % with 1 votes
I mailed two packages from Texas to myself in the Yucatan of Mexico so I wouldn't have to lug them through the airports. The rest is noted below in my travel blog. Now a LOT of people can see my complaint. And DHL (in the US with English) won't even acknowledge me anymore!) (I...
Comments Mexico Movement & Delivery

DHL

Posted: 2006-11-06 by Ernie [send email]
Package being declared lost
Complaint Rating:  100 % with 2 votes
Package sent by DHL from Shenzhen, China to Winston Salem NC. Package signed for as delivered but was not sent to the right address. Talked to the delivery man and his supervisor and was told that the delivery man delivered it to 436 and not 426. He explained that he had someone who was walking...
Comments United States Movement & Delivery

DHL

Posted: 2008-07-22 by Smith [send email]
Package still not delivered
Complaint Rating:  100 % with 1 votes
DHL tried to deliver last week, said they would try again the next day. That was 4 days ago.

They don't answer the phone at the local office, so I have to punch in they neighbouring zip code.

The first person told me she could see that they never made a second...
Comments United States Movement & Delivery
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