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Consumers Energy - Michigan, Tawas City - house burnt down still getting bills and we shut it off

Posted: 2013-09-25 by    becky wELLNA
Complaint Rating:  33 % with 3 votes
House burnt down July 1 13. Keep getting bills we had it shut off we called and called and called. and you said every time Its all taken care of My dad is 84 has luekemia and not in good health invoice number 010033816 now this bill is for asp Premium Care Lite.IT WAS CANCELLED...ARE YOU SO STUPID YOU DONT UNDERSTAND THERE IS NO NO NO HOUSE GET IT NO NO NO NO NO NO NO NO NO NO NO NO NO HOUSE THIS IS OUTRAGES AND ALSO YOU READ THE METER AND GIVE US A BILL NO HOUSE NO METER GET IT DO YOU UNDERSTAND GET IT IS THIS PLAIN ENOUGH NOW STEP 1 no house-------NOW STEP 2 NO METER---------STEP 3 WAS ALL TURNED...
Complaint comments Comments Complaint country United States, Michigan, Tawas City Complaint category Other

Consumers Energy - Michigan, Flint - billing

Posted: 2012-11-12 by    chew7979
Complaint Rating:  0 % with 0 votes
After trying numerous times to pay my bill online with no luck I called consumers energy just to be informed they do not run their own site. To my confusion I couldn't figure out why, If i was paying my bill on time, I was being charged an additional $6.75 fee? I then proceeded to inform the customer service rep (if you want to call her that) on my confusion and not only did she laugh and treat me like an idiot, she denied being a representative for consumers energy and when I called her on this and ask for someone who will represent the company, she immediately hung up the phone? I am now...
Complaint comments Comments Complaint country United States, Michigan, Flint Complaint category Utility Services

Consumers Energy - Michigan - meter readings

Posted: 2012-09-11 by    kaathy s
Complaint Rating:  100 % with 1 votes
my gas bill has always been in the 30.00$ to 50.00$ dollar range specially in uly. When i received my July bill it was 395.00$ then my August bill was 400.00$ i have contacted consumers and was told they would be sending someone out at a pacific time and date. no one ever showed up after waiting all day. Called again and was told the weere going to replace my meter 2 weeks ago on a thursday again no one showed. I am in my late 70's and terrified that my heat will be shut off. I have my daughter lookiing into thhis for me and cannot figure out where else to go. Can some one please help me i...
Complaint comments Comments Complaint country United States, Michigan Complaint category Utility Services

Consumers Energy - Michigan, Madison Heights - left without heat for 2 days

Posted: 2012-02-12 by    Laura83
Complaint Rating:  0 % with 0 votes
Consumer's Energy is full of empty promises and lies. Our heat was shut off Feb. 10 due to a billing error. Initially they said they'd have someone out that evening to turn on the gas. A day went by and nothing. Called again on Feb. 11, now they say wait at the house until 7:00. They had a steady stream of emergencies that prevented them from coming out the previous day. Resigning ourselves to the fact that out plans for the day and tickets we had to an exhibit at the DIA were wasted, we waited. Called at 7, again, they said they were still handling emergencies, but someone will DEFINITELY...
Complaint comments Comments Complaint country United States, Michigan, Madison Heights Complaint category Other

Consumers Energy - Michigan, Williamston - Poor Service

Posted: 2011-12-29 by    jtreat
Complaint Rating:  100 % with 1 votes
I just moved to a new apartment/house, haven't even been there a month. When I called to have them TRANSFER service, they requested a copy of my drivers license and Social Security card, fine. I forgot to send this with all the moving and holiday stuff...I came home last night to NO HEAT. They shut off my gas because I didn't send in those copies, no notice, no call, just shut it off. Mind you it's about 24 degrees out and I have 2 small children...Well I fax them the copies and they tell me it's going to be 5-10 business days to process my request to turn back on my gas/HEAT...WTF!!!...
Complaint comments Comments Complaint country United States, Michigan, Williamston Complaint category Utility Services

Consumers Energy - Michigan, Beverly Hills - customer service

Posted: 2011-10-19 by    casey powell
Complaint Rating:  100 % with 1 votes
Consumers Energy turned off my gas service with no notice on Monday October 17th; as it turned out, it was their error, an error that they could not, and cannot, explain. They admitted that it was their mistake. I called customer service and after 20 minutes on hold got a supervisor; he said he scheduled a "Hardship" service call and told me they would get out "right away"; 3 hours later, still no gas. I called gain, waited another 15 minutes, got a snippy customer service rep who told me "if it's not on by 11, it will be tomorrow sometime", and told me that I...
Complaint comments Comments Complaint country United States, Michigan, Beverly Hills Complaint category Utility Services

Consumers Energy - Michigan, Davison - was kicked off the shut off protection plan

Posted: 2011-08-09 by    lmpenrod
Complaint Rating:  100 % with 1 votes
I have been on the shut off protection plan for some time now . well I was kicked off of it when I was told if I paid it by the 4th of August well I made my payment on the 3rd. the month before I call ed in to make sure if I paid my bill the following day I would NOT be kicked off the plan well the next day I called in to make my payment I was kicked off the plan and now im being told I cannot be put back on because you only get 2 times well I was not kicked off the plan because of non payment I was kicked off because the operators give you the wrong information . now im screwed because they are...
Complaint comments Comments Complaint country United States, Michigan, Davison Complaint category Utility Services

Consumers Energy - Michigan, Saginaw - meter reading

Posted: 2011-06-03 by    CONSUMERS ENERGY COMPLAINT
Complaint Rating:  0 % with 1 votes
My monthly usage for 2010
May-615
June-737
July-694
Aug-167
Sept-665
Oct--541
Nov-2146
Dec-705
2011
Jan-581
Feb-580
MARCH-(22, 763) and a bill for $4, 243.41
APRIL-(11, 806) estimated
May-650 actual read by tech.
We called consumers to tell them there is no way this can be correct so they send out a tech to read the meter .He tells us there is no way possible to have a meter read that high and of course the May bill is right on par with the year except those two months.
But consumers says...
Complaint comments Comments Complaint country United States, Michigan, Saginaw Complaint category Utility Services

Consumers Energy - Michigan, Waterford - bill for service i never recieved

Posted: 2011-05-20 by    stefeew
Complaint Rating:  0 % with 0 votes
I moved from my old address (a house i was renting) to my new address feburary of 2009 however the gas company never shut of survice until 10-2010 and now they are sending me a bill for over 6, 000.00 I have sent them proof that i moved and still they are no help they set me up on a payment plan of over 430.00 per month. ( i can not pay this). But they turned my gas off and i have children and it was winter so i have no choice. I have proof that i did not live at the address they are charging me for. Please help...
Complaint comments Comments Complaint country United States, Michigan, Waterford Complaint category Utility Services

Consumers Energy - Michigan, Lansing - "lost" payment

Posted: 2011-03-31 by    tjpp
Complaint Rating:  100 % with 2 votes
I made a payment to consumers and they charged me a $6.25 fee for paying with my debit card. Got another bill for it and they failed to put my payment on my account. Even with the confirmation number they gave me and my bank statement showing they payment, they have yet to add it to my account and still say is due. Have spent much time on the phone with them, they are extremely rude and have no idea what they are doing. I wish we could get another electric company, it should be illegal that i can only use this one....
Complaint comments Comments Complaint country United States, Michigan, Lansing Complaint category Utility Services

Consumers Energy - Michigan, Jackson - Budget Plan Scam

Posted: 2011-01-18 by    BB723
Complaint Rating:  67 % with 6 votes
DON'T DO THE BUDGET PLAN - IT IS A SCAM! I signed up for the budget plan and for the past year paid $88 a month for electricity. Then one day in December I recieved an auto call that said I had to pay $2000 by the end of the week or my power would be turned off! Due to Christmas I had sent in my payment to them one week late, and according to Consumers due to the late payment I could no longer be on the plan, and had to pay the accumulated remainder in one week. I called and spoke to several "customer service" representatives - I use the term "customer service" very loosly!!!...
Complaint comments Comments Complaint country United States, Michigan, Jackson Complaint category Other

Consumers Energy - Michigan - depoist

Posted: 2011-01-17 by    yoder 03
Complaint Rating:  0 % with 0 votes
back in augest of 2010 my husband was told he had to pay a depoist of $200.00 before he could service turned on at the rental unit we r living in but now that we r buying a house just 6 months later they are telling him he has to pay another depoist they keep messing up the bill as well and can never get a person to talk to you whice gets him upset i think they should transfer the depoist can someone help here...
Complaint comments Comments Complaint country United States, Michigan Complaint category Utility Services

Consumers Energy - Michigan, Jackson - SERVICE AND SAFETY

Posted: 2011-01-03 by    HEMAWI
Complaint Rating:  100 % with 1 votes
ME AND MY HUSBAND SMELLED GAS FUMES IN OUR BASEMENT WE THEN CONTACTED CONSUMERS ENERGY. THEY ARRIVED WITHIN THE HOUR AND FOUND 2 GAS LEAKS IN 2 PIPE CONNECTIONS AND SHUT OFF OUR GAS AND LEFT WITH INSTRUCTIONS TO PUT "PIPE PUTTY" ON THEM AND TO CONTACT THEM AGAIN TO HAVE THE GAS TURNED BACK ON. MY HUSBAND WEARY BECAUSE HE IS NOT A PROFESSIONAL TOOK THE PIPES APART AND TRIED TO FIX THE LEAKS. WE THEN CONTACTED CONSUMERS TO COME BACK OUT AND RETEST WITH THEIR EQUIPMENT TO MAKE SURE IT IS SAFE FOR OUR FAMILY AND TURN THE GAS BACK ON.WHEN THE CONSUMERS REP ARRIVED SHE COMPLAINED ABOUT BEING...
Complaint comments Comments Complaint country United States, Michigan, Jackson Complaint category Utility Services

Consumers Energy - Michigan, Flint - Outraged at bill doubleing

Posted:    Sandy498
Complaint Rating:  100 % with 3 votes
My bill last month was $122.00 this month it more than doubled to $233.83. I called Consumers to inquire why such a huge jump. The woman said it was because I ran my air conditioning and the month of July was the hottest on record in a long time. I explained to her that I am at work all day and that the air is off until I come home, then it is shut off again at night while I sleep. She said that it was because my refrigerator had to run twice as hard to keep the cool temp. This makes not sense to me. If I was home and opening and shutting the door, I could see why it would have to work harder. But...
Complaint comments Comments Complaint country United States, Michigan, Flint Complaint category Products & Services

Consumers Energy - Michigan - Overcharging

Posted:    philbrewer
Complaint Rating:  50 % with 2 votes
On 30 Nov 2009 I received a bill For $241. I called Consumers Energy because the house is not occupied & knew the bill was inaccurate. I was told that they had estimated my bill & not actually read the meter. On 3 Dec I called again & gave them the meter reading. I was told my bill would be readjusted. The next day I received an email showing that the amount owed was STILL $241. I called again & was given the same run-around about the bill being readjusted. On 7 Dec they billed my credit card for that amount. These people are either totally ignorant or just plain don't care about customer service...
Complaint comments Comments Complaint country United States, Michigan Complaint category Utility Services

Consumers Energy - Michigan, Freesoil - No service due to balance on previous owners

Posted:    Actionwdi
Complaint Rating:  100 % with 2 votes
My business purchased a building that was about to go into foreclosure. We had a lawyer and a clear title. When I contacted Consumers Energy on Nov 11th to have power turned on they stated they needed to do a credit check so we filled out the paperwork. Today is Nov 30 and I still have no power nor do I have a date when I'll get power. After 6 hours of calling hoping for a positive response, I find out the previous owners had a past due amount and they expect me to pay it before getting power. This is wrong!! I've contacted the Michigan Public Service Commission and filed a complaint....
Complaint comments Comments Complaint country United States, Michigan, Freesoil Complaint category Utility Services

Consumers Energy - Michigan, Fenton - Billing/customer service

Posted:    Consumers Energy Victim
Complaint Rating:  100 % with 2 votes
I am a traveling nuclear worker, my family and/or I spend several months/year away from our home. For the last 3 years, we have spent the winter months in California. We let Consumers know this each time and we cut our utilities back to a minimum. This usually costs $40 or $50/month. Every year, we get a bill for one of those months for hundreds of dollars. This time it is nearly $1000 for a month that we were not there (gas bill). The previous two years they credited our account after a couple of phone calls, this year they would not. So we filed a complaint (we are still out of state by the way)....
Complaint comments Comments Complaint country United States, Michigan, Fenton Complaint category Utility Services

Consumers Energy - Michigan, Frankenmuth - Paying for Someone Elses Use

Posted:    Canwesaymonopoly
Complaint Rating:  100 % with 2 votes
My elderly grandmother lives in a house that we own in Michigan. The bills are in her name because they wouldn't let me put my name on them while she was living in the house because I live in California--whatever. We did what they told us to do, which was put the bills in her name, but we would pay them online -- no problem. I noticed recently that her bill went from an average of $250 per month to $1, 200.00 -- a pretty significant increase! So, I called their customer service to get things figured out. After a lengthy discussion about why I was calling and not my mother (who is deaf), they...
Complaint comments Comments Complaint country United States, Michigan, Frankenmuth Complaint category Utility Services

Consumers Energy - Michigan - Billing/refund problem

Posted:    Al Menna
Complaint Rating:  100 % with 2 votes
As a good customer of this utility company I have always paid my bill on time. Three Billings ago they overcharged me (I found out later) and I paid as I always do. With my following bill they showed a credit of $99.79. I have tried since that time, going back to July, to get a check for my balance. First I was told it would take two weeks, then 2 weeks from the billing date, and now still no check. I am on social security and this company has no right to use my money (credit balance) like their own checking account. I specifically asked that they issue check on a timely basis because I don't...
Complaint comments Comments Complaint country United States, Michigan Complaint category Other

Consumers Energy - Michigan, Livonia - meter move out

Posted:    dave lindeman
Complaint Rating:  50 % with 4 votes
want to move my meter to the outside of my home, need to drill through my cedar closet to put meter outside and will not pay for the damages, also the meter will be in my landscape bed near 2 japanese mini maple trees, the root system will be dug up, the crew says there is a 60 percent chance they will kill my tree but the company will not pay for damages up front. then they say they will put the meter on the side of my house on the driveway{dangerous} and driveway is one year old, they will not pay for new driveway.
if i dont let them do this they will shut off my service, what kind of country...
Complaint comments Comments Complaint country United States, Michigan, Livonia Complaint category Utility Services

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