Complaint Rating:

Beware all Chase credit card holders. Starting this month, Chase is charging a $10.00 monthly service fee and raising the minimum due on balances from 2% to 5%. Everyone who took advantage of low interest rate balance transfers will be subject to these new charges even though you transferred...

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After reading other Chase Credit Card complaints, I am glad I'm not alone, but at the same time, it's sad that Chase has not woken up to their horrible customer service. I'm going to get out of my credit card as soon as I can use or transfer my airline miles.

The...

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Like many other people who have posted complaints about Chase's unconscionable change in promotional rates, I never received the notification which Chase allegedly sent in November, 2008. I called their customer service number to request a copy of the notice, and the representative agreed...

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I have been a Chase credit card holder for a number of years, and for 99% of that time there was never a problem. Suddenly in October of '07 I was hit with a late fee. I contacted Chase and was able to have this fee removed. Great! I then went searching for the cause of this trouble and...

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Received a late payment fee from Chase Credit Card even though the electronic bank payment indicated that I paid 2 days prior to the due date. This isn't the first time that I've paid 2 days prior. Spoke with 1 representative & pass on to supervisor & he couldn't care...

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I used a promotional rate check for a locked in interest rate of 4.99% good until your balance was paid off. I got my January statement and there is an additional $10 for finance charges billed to me and my minimum due has tripled from the month before. I called Chase and questioned the charge...

Complaint Rating:

On July 11, 2008 I called Chase and asked how much I needed to pay my card off, and close my account since I was getting charged almost 29%. After paying over $8, 600.00, the amount I was told by the customer service rep. to pay, I received another bill for $28.00 a month later for interest!...

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My wife and I personally have three credit cards with Chase Bank. On June 23, 2009, we received a change in terms for each account stating the minimum payment would be increasing from 2% to 5% of the ending balance. Over the years, we have consolidated our debt to these cards because Chase promised...

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Chase Credit card services intentionally sets up monthly payment deadlines to fall on a Sunday so that paper-mail is not delivered and payment scheduled through your bank's website are not delivered until Monday so that they can assess late fee. Big scam. BEWARE !!...

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i have been using WAMU credit card since 3 years.I never paid my bill late.When wamu moved to Chase, i paid my bill just 2 days late and charged 39.99 as late fee and $10 for financial charges.I called customer service and asked her to remove those charges.She simply said that 'its not...