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Chase Bank Complaints & Reviews

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Chase Bank - automatic stop payment did not work

Posted: 2014-10-28 by    andrea llerena
Complaint Rating:  0 % with 0 votes
i told chase bank to stop an automatic payment for me, they charged me $30.00 for it, and they took it out of my account the next day i did it, the stop charge was going to be for a company that wanted me to pay $99.00 for something that i did not agree, long story short i called the bank to asked if everything was set up they said YES. tuesday morning i check my balance, and the company that i did not want them to charge me the $99.00 they did take the money out, so the $30.00 that i paid to Chase bank it wasn't even worth it, because they did not do anything, they charged me for nothing,...
Complaint comments Comments Complaint country United States Complaint category Banks

Chase Bank - money, cashiers check

Posted: 2014-07-14 by    humblnshy77
Complaint Rating:  0 % with 0 votes
Jennifer sorocco owes me money for helping her. Every attempt that
She has done has failed because i have to send money before i can get the cashiers check. She has a cashiers check for $75, 000 dollars.
Her bank needs $1, 500 in advance before the check can be sent to me.
I do not have that kind of money. She should be responsible and pay for this, not me. Chase bank, regions, bank of america, and capitol one banks are all like this. Jennifer is an independant business women, i am just some one who helped her out when she was in trouble....
Complaint comments Comments Complaint country United States Complaint category Banks

Chase Bank - Never received funds

Posted: 2014-05-07 by    only4starr
Complaint Rating:  0 % with 0 votes
Chase decided to close my account because they claimed I used my account as a account. However they are refusing to send me the funds that were in my account. I have been dealing with this since March of this year (2014). Now it's May. I have no choice but to get a lawyer in order for them to even begin to help me......
Complaint comments Comments Complaint country United States Complaint category Banks

Chase Bank - Escrow shortage funds

Posted: 2014-05-01 by    Martin2157
Complaint Rating:  0 % with 0 votes
I had my morgage refinanced with chase bank. Lately they have been charging me escrow shortage fees with some bogas math formula. My loan is fixed for five years yet they keep adding additional charges on the so called escrow shortage. I told them E I can't pay it anymore but their gouging of me continues. What can I do?...
Complaint comments Comments Complaint country United States Complaint category Banks

Chase Bank - Don't Want To Review POA

Posted: 2014-03-06 by    magicguy333
Complaint Rating:  0 % with 0 votes
On Saturday March 1 of 2014 I went to my Chase local branch to open an account jointed with my mom in which I have power of attorney for. After speaking with Luigi Vergani, the banker that took care of me, he told me he had to fax the power of attorney to their legal department. After he did he was told that it needed further review and it will be done within 24 to 48 hours.

On Tuesday March 11 I went back to the bank to find out if it was reviewed. When Luigi called the legal department he was informed that it wasn't done yet. When I asked to speak with the branch manager I...
Complaint comments Comments Complaint country United States Complaint category Banks

Chase Bank - Manipulating Bank Account Transactions

Posted: 2014-02-04 by    Trials27
Complaint Rating:  100 % with 1 votes
Chase Bank continues to manipulate transactions to warrant overdraft fees. Based on the complaints that I read this has been going on for some time. Please if someone has any legal action that is currently taking place please contact me via message through this board or email trials27@yahoo.com...
Complaint comments Comments Complaint country United States Complaint category Banks

Chase Bank - Paucity of Customer Service

Posted: 2014-01-08 by    CountryGirlfromSpokane
Complaint Rating:  0 % with 0 votes
Long time Chase banking customer (started with WAMU) relocating from Texas to California. We have real estate documents to sign which require notarization. The Chase office within walking distance of our corporate transitional housing is at 3500 Alameda de Las Pulgas, Menlo Park, CA. I walked in, said good afternoon to the apparently mute young woman standing at a bean shaped counter-height transparent counter/computer table. Although met with nothing but a blank-faced stare for reply, I identified myself as a Chase client, and mentioned our relocation within the past few days. Another pause to...
Complaint comments Comments Complaint country United States Complaint category Banks

Chase Bank - Past issues + problems w/ Chase, including Credit card services

Posted: 2013-11-19 by    D**
Complaint Rating:  50 % with 2 votes
Chase Bank, now JP Morgan/ Chase, had a marginal record on their credit card services in the past. My past experiences with them and their credit card services, billing dept. and regular issues encountered with them etc. left much to be desired. Their business and ethical practices left (and still leave) A LOT to be desired. Businesses and vendors that utilize Chase Bank for their credit card services should be avoided and boycotted, as this credit card provider leaves much to be desired all-around. NOT good at all nor acceptable at all, period!...
Complaint comments Comments Complaint country United States Complaint category Credit Cards

Chase Bank - Texas, Amarillo - fraud department

Posted: 2013-07-01 by    BigBrotherisTooBig
Complaint Rating:  75 % with 4 votes
Chase Bank has 10k of my money and will not release it despite my having supplied them with all the documentation they have requested. This has been going on for over 2 months now. I am getting the run around from the executive office still. Do not bank with Chase, if and when you ever have an issue, it will not be taken care of and resolved. They have essentially stolen $10, 000.00 of my money until further notice. Consumers Beware!...
Complaint comments Comments Complaint country United States, Texas, Amarillo Complaint category Banks

Chase Bank - Indiana, Bloomington - Mistakes (Purposeful?)

Posted: 2013-06-27 by    N.Bee
Complaint Rating:  0 % with 0 votes
Chase Bank put through my rent check to my landlord TWICE. I caught the mistake almost immediately. Supposedly, Chase corrected it, but THREE MONTHS later I am still being harassed by my landlord. I am coming to believe Chase did not honor my check!!! Chase is performing all kinds of contortions trying to hide their mistake -- my bank statement is in error -- it clearly says the check was paid, but landlord says otherwise. This is a huge mess, and I have never once received an apology. I think they should make good the rent check and absolve me of any accountability. It WAS their mistake, after...
Complaint comments Comments Complaint country United States, Indiana, Bloomington Complaint category Banks

Chase Bank - Unfair business practices

Posted: 2013-05-11 by    twime
Complaint Rating:  100 % with 1 votes
My bank promised me a new type of account. They promised me that if I didn't have the funds to cover the purchases I made the purchase would be denied. They promised me I would not incur overdraft fees or have purchase amounts on my account that I didn't have the funds to cover ( I never use or order paper checks). They never once said that it was only for purchases made at the store with my debit card until after I agreed to open the account and noticed there was -$141.00 in my account. So I called them up and spoke with a manager who informed me that only the purchases I made at the...
Complaint comments Comments Complaint country United States Complaint category Banks

Chase Bank - Florida, Orlando - Denied my Fraud Claim

Posted: 2013-04-18 by    LaurenH1104
Complaint Rating:  0 % with 0 votes
I got my purse stolen out of my car at a gas station. I had my debit card on me but my wallet was taken with my ATM card, license and credit card. Immediately called the bank before i even filed a police report. I canceled the credit card and asked the customer service rep if i should close my account since the debit card needs a pin. He said it was not necessary. I then filed a police report. Unfortunately i did not realize i had my check book in my wallet. I never use checks and forgot i had put it in my wallet a couple days before to give my roommate a rent check. A few days later i looked at...
Complaint comments Comments Complaint country United States, Florida, Orlando Complaint category Banks

Chase Bank - Arizona, Phoenix - Wasting money sending out mailers

Posted: 2013-03-14 by    DebbyMc
Complaint Rating:  0 % with 0 votes
You all want to know where these banks are wasting money? Every 3 weeks for the past year, Chase Bank prints up "Time Sensitive Mortgage Notification"s that they send out UPS Next Day Air Saver (which would cost me $40 but I am sure they get a discount). They are trying to get me to refinance my mortgage. I have tried contacting them to get me off the mailing list but it's to no avail. I think they are getting incentive/stimulus money from the Feds/Obama to do this. It looks like important documentation but it's not. My poor UPS lady probably think I'm being foreclosed upon,...
Complaint comments Comments Complaint country United States, Arizona, Phoenix Complaint category Banks

Chase Bank - New York, Bronx - close an account

Posted: 2013-02-04 by    jessica ruiz
Complaint Rating:  0 % with 0 votes
to whom may concern i had open two saving account on september12, 2012 for my two kids i close my account on sometime in october .becuse i found out my kids father was haveing a fear with one of the tellers @1068 morris park her name is christina rodugez. she have been going into my account to fined my personal information were i live my kids personal information . she have been stalking my facebook and also had one of her friends request me facebook to inform me that see is still seeing my kids father and how many times she had sleltp with him. this christina roduguez mayed my life complicated...
Complaint comments Comments Complaint country United States, New York, Bronx Complaint category Savings & Investments

Chase Bank - Oregon - unbelievable management and process time of my deposits and terrible customer service

Posted: 2013-01-12 by    luknfrfun1
Complaint Rating:  100 % with 1 votes
Oh where to begin... ive had my chase account for about two months and have had nothing but problems. Started with holding my paychecks and only making a portion available to me. Then i tried their deposit checks by photo method... big mistake, resulted in an even longer hold and availability of my money. Most recent i deposited 500 in cash to a teller in a chase branch, then wanted to make a payment to my chase slate credit card and was told that the cash money i deposited hadnt processed yet and i wouldnt be able to make the payment untill after 11 pm. So i waited... after 11 pm i once again tried...
Complaint comments Comments Complaint country United States, Oregon Complaint category Banks

Chase Bank - New York - Bank account

Posted: 2012-12-27 by    Abie Cinner
Complaint Rating:  0 % with 0 votes
I had a chase account I deposited 12 third party checks was never told that I can't they went and cleared the 12 checks that en the money went out of the 12 checks accounts but th fraud dparmnt said that they can't give me the money the only way the could release the funds if I bring 6 out of the 12 payee's with their id's they would release all the funds so I started to get the payee's after I bought the first one they said that I have to bring all 12 each tie I called of m bank custome service rep called I was told a different story now it's like 3 on this ater and...
Complaint comments Comments Complaint country United States, New York Complaint category Banks

Chase Bank - Illinois, Skokie - Unauthorized electronic withdrawal

Posted: 2012-07-26 by    TarunG
Complaint Rating:  0 % with 0 votes
I had a business checking account with Chase Bank that I recently closed. The reason I closed it is because they allowed a company to withdraw a thousand dollars from my account without even asking my approval. This company went and withdrew my funds not only once, but twice. When I realized this occurred I questioned Chase and asked them to please stop the payment. The manager at the Chase bank told me that the money had already been removed that day and there was nothing they could do on my behalf. I then asked the manager how this company could just electronically withdraw money from my account...
Complaint comments Comments Complaint country United States, Illinois, Skokie Complaint category Banks

Chase Bank - California, San Leandro - Hippa Law Violations

Posted: 2012-06-26 by    Rebels
Complaint Rating:  0 % with 0 votes
We had an account at Chase our personal banker told people we knew, we had bad credit. I sent a formal letter, called and have not heard anything back. We have not applied for any credit and feel that chase and the personal banker have violated the hippa law. and has yet to fix the issue!...
Complaint comments Comments Complaint country United States, California, San Leandro Complaint category Banks

Chase Bank - California, San Francisco - Poor customer service

Posted: 2012-06-05 by    Chase bank - bad service
Complaint Rating:  100 % with 2 votes
Bad service means bad business at this particular Chase branch. Came to cash $35 check around 3:30pm on 6/4/2012 and here it is what happened:

Waited in a line to be served by the next available teller who doesn't have a name tag. Later I found out her name is NATALY. She was very arrogant, no eye contact...basically action speaks louder than words for this situation. She took longer and counted my $35 for 5 times.

Me: Excuse me, you are taking longer?
Nataly: I need to make sure the camera sees it?
Me: Ok. You counted it 4 times already.
Complaint comments Comments Complaint country United States, California, San Francisco Complaint category Banks

Chase Bank - Texas - Anyone with a chase Bank overdraft beware

Posted: 2012-05-31 by    pahenderson
Complaint Rating:  50 % with 2 votes
Anyone with a chase Bank account beware,
I had an account with chase bank and due to a work problem went overdrawn to the sum of $90.00, that not much I hear you say, because that what I said, well I now have my account frozen, and I now have to pay back $1535.98 in fees and charges, they also have place a financial block or black ball on my SSN so I am unable to open another bank account anywhere else. Here is the kicker because my wife’s account was linked to mine they have frozen hers too, we are expecting our military retirement benefits to be deposited in to our accounts and unable...
Complaint comments Comments Complaint country United States, Texas Complaint category Banks

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