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Chase Auto Finance Complaints

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Chase Auto Finance

Posted: 2007-02-16 by Brian Kelly  [send email]
Dishonest business practices!
Complaint Rating:  87 % with 68 votes
Division of Chase Manhattan Represent themselves as being Headquartered in Phoenix Arizona. Business Type - Automotive Leasing/ Finance Company.

Where to begin? Chase Auto basically are what has been commonly referred to as "thieves". This company although they were...
Comments United States Auto Insurance & Loan

Chase Auto Finance - Ohio, Akron

Posted: 2008-02-12 by Brian Lyman  [send email]
Terrible experience!
Complaint Rating:  94 % with 34 votes
I was contacted by Chase Finance with regard to my auto loan payment which was less than 30 days late and the representative stated in the voicemail that I needed to contact him within 1 hour to arrange the pickup of my vehicle for repossession. I contacted customer service and informed them...
Comments United States Loans

Chase Auto Finance - Arizona, Phoenix

Posted: 2008-03-26 by Linda Couch  [send email]
Unprofessional & shady!
Complaint Rating:  100 % with 4 votes
What started out as being 22 days late has turned into an adventure to find someone to complain to. I received a call from a man that asked for my husband. When I told him he was not there he hung up the phone. I had already paid the payment through my bill pay and used the return button on...
Comments United States Auto Insurance & Loan

Chase Auto Finance

Posted: 2007-08-09 by Ronald Webb  [send email]
Vehicle repossession after payment arrangement was made
Complaint Rating:  94 % with 16 votes
A payment arrangement was made with a representative from your company and the company still repossessed the vehicle before the agreement could be kept/honored. When the agreement was being compiled the company never said the vehicle would be repossessed....
Comments United States Auto Insurance & Loan

Chase Auto Finance - Vermont

Posted: 2010-01-08 by   Deborah E. Rhodes
Unfair Debt Collection
Complaint Rating:  100 % with 5 votes
This is the worst company I have ever dealth with. They lie, change agreements and state they will put things that you did not say on the record.
I am an attorney and I believe they are practicing unfair debt collection after reading the comments. I would like to start a class action...
Comments United States Auto Insurance & Loan

Chase Auto Finance - New York, New York

Posted: 2008-09-04 by Vic  [send email]
Fraudulent loans - miscalculation of interest by 1000's $
Complaint Rating:  100 % with 3 votes
Here is the direct line to Chase General Council - These people are inhuman scum! Boycott Chase!! They ripped me off for 1000's. I had to hire and attorney, then they beat him down with threats.

eMail; lee.k.deutsch AT chase.com. TEL; 516-745-3050, FAX; 516-745-3220....
Comments United States Auto Insurance & Loan

Chase Auto Finance - New York, Garden City

Posted: 2008-03-07 by Under Control  [send email]
Miscalculated my loan over charging 1000's too much in interest
Complaint Rating:  100 % with 3 votes
Dear Mr. Nader;

This is why we need YOU more that ever. Maybe you can use any of this for your campaign, its so horrific. Not once, but twice, I found it hard to be an American.

1. CHASE AUTO FINANCE NEEDS TO BE UNDER FEDERAL INVESTIGATION FOR THE enclosed documents;...
Comments United States Auto Insurance & Loan

Chase Auto Finance

Posted: 2007-11-09 by Tricia L. Beck  [send email]
Unprofessionalism!
Complaint Rating:  100 % with 6 votes
I received a call at my place of employment. I had fallen a couple weeks behind on my car payment due to financial difficulties, but was in the process of setting up my car payment after receiving funds to make my payment. I received a harassment call at my employment. The "customer...
Comments United States Loans

Chase Auto Finance - New York

Posted: 2009-02-24 by   Ava
Harassing calls!!calling neighbors and relatives!!!
Complaint Rating:  100 % with 1 votes
I just lost my job a month ago and my car payment through chase is 18 days late. They keep calling me leaving nasty messages and then proceeded to call my brother in a different state with a different last name!!! They must have a payment no later than this friday before 4:00 PM or else! The...
Comments United States Banks

Chase Auto Finance - Illinois

Posted: 2009-01-23 by   Manipulative, Dishonest, Bullies = Chase
Chase auto=manipulative, dishonest,and Bullies
Complaint Rating:  0 % with 0 votes
I received a call today from a guy at chase auto finance...very untrustworthy and manipulative. I asked him for docs. related to my car that was repo'd (voluntarily) and sold at an auction by chase. and the tone in his voice changed!...he eventually said my 04 landrover discovery was sold...
Comments United States Auto Insurance & Loan

Chase Auto Finance - Pennsylvania

Posted: 2010-02-15 by   C. Lynn Carter
After making payment my car still got repo.
Complaint Rating:  100 % with 1 votes
I was late on my payment (1/18/10) i made the payment extra $30.00 and the payment was noted on my account on 2/11/10 and few days later i woke up 2/15/2010 any found my car was gone i called the police and they informed me that they received a phone at 2:15am that my car was repo. I called...
Comments United States Loans

Chase Auto Finance - North Carolina, Lenior

Posted: 2009-07-05 by   lerry ratley
lies-only help white people !
Complaint Rating:  0 % with 0 votes
I asked chase to help me lower my payments due to separation of my wife and i .I was told i qualify only to be disrespected by the office .told me I could have payments lowered and still got me waiting on a reply--My friend made the same request (white ) got a reply in 3 days same situation.Chase...
Comments United States Loans

Chase Auto Finance - New Mexico

Posted: 2009-06-18 by   Techguy87114
Run Away as Fast as you Can
Complaint Rating:  100 % with 8 votes
Paid off my car loan on 05/31- even recoreded the call so I would have it if needed in court. Customer Service Agent told me numerous times as I made her repeat it what my payoff would be. Sent in that exact amount to the penny and now I get letters in the mail stating I owe morein "Other...
Comments United States Auto Insurance & Loan

Chase Auto Finance - Massachusetts

Posted: 2008-12-17 by   crystalB
Illegal repo and collection practices
Complaint Rating:  100 % with 4 votes
Chase has been calling my friends and neighbors along with my Human Resource Department at my work repeatedly when i was behind in my payments. For two years never missed a paymen of 400.00t I was suspended as a result for two weeks. They sent a repo guy out to my house who had to be removed...
Comments United States Auto Insurance & Loan

Chase Auto Finance - Montana

Posted: 2008-12-11 by   waisinbwan
Harassing phone calls
Complaint Rating:  100 % with 3 votes
My brother got a loan from Chase Auto Finance and used mine and my 75 year old mother's names as references. Chase never contacted us for a reference about him, but now that he isn't paying his bill, they tell me it's my responsibility to get him to contact them. Neither of us...
Comments United States Collections Agencies

Chase Auto Finance - Texas, Fort Worth

Posted: 2008-09-26 by Collin Stall  [send email]
Rip off
Complaint Rating:  100 % with 3 votes
I contacted them on why the principle paid each month was different. I called them when I received a late notice and saw that the principle was a certain amount. If you times it by the number of months is was about $1000 difference from what they are showing. I have a high risk loan and if I...
Comments United States Car Dealers

Chase Auto Finance - Arizona, Arizona

Posted: 2008-03-26 by linda Couch  [send email]
Unprofessionalism!
Complaint Rating:  86 % with 7 votes
I asked that Cathy Young call me back. She said that she would not that a supervisor would. She said it was noted 2 minutes ago that Sally took the message for a supervisor to call me. She asked for my phone number. I asked her what number she had for me. She said she did not give out phone...
Comments United States Auto Insurance & Loan

Chase Auto Finance

Posted: 2007-08-02 by Arlene Vaughn  [send email]
Car payments are not being posted
Complaint Rating:  100 % with 14 votes
I have had a loan with Chase Auto Finance since March 2006. I have not missed making any payments. Several months ago I received a call from their collections department stating that I was behind 3 months on my car payment. I have all of my receipts and cancelled checks from them showing...
Comments United States Auto Insurance & Loan

Chase Auto Finance - Texas

Posted: 2010-02-15 by   lcogginzsc
Chase has stolen from me
Complaint Rating:  100 % with 1 votes
Traded a vehicle on 1/6/10 that was financed through Chase, and went with another lender on the new vehicle. Called Chase on 1/7/10 and cancelled the auto-draft payment from my bank account. No payment was drafted in January so I thought everything was fine. On 2/12/10 Chase drafted my account,...
Comments United States Auto Insurance & Loan

Chase Auto Finance - Arizona

Posted: 2009-12-21 by   J.A. Smith
Failure to post payment
Complaint Rating:  100 % with 2 votes
Several months ago I switched to paperless statements with Chase Auto Finance. The first month I posted my payment online on the Chase website, received a confirmation email and went about life believing that my payment had been made...then, the calls started coming. Ten to fifteen times a day,...
Comments United States Loans
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