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Charter Communications Complaints & Reviews

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Charter Communications - Charter Contract Buyout BEWARE

Posted: 2014-09-30 by    Jeremy Warren85
Complaint Rating:  0 % with 0 votes
I just started Charter services and the reason I switched to them from Dish was because of the Contract Buyout promo that was going on. To make a long story short, I was charged an Early Termination Fees (ETF) From Dish in the amount of $280 and submitted that to charter. I paid the bill off with Dish because they threatened to send it to collections. I e-mailed Charter the copy of the bill clearly stated with the charge and the payment. They sent me back a genetic e-mail stating that I do not qualify for a check since it was paid off by me. The Contract Buyout Team does not have a number to contact...
Complaint comments Comments Complaint country United States Complaint category Internet Providers

Charter Communications - Tech support

Posted: 2014-08-01 by    M Ham
Complaint Rating:  0 % with 0 votes
I have one of my 3 cable boxes that stopped sending a signal to the TV. I called Charter for help only to land in some automated tech support b.s. that wasted about 10 mins of my time trying to send corrective signals to another TV in the house. When I kept telling the auto service that the signal is not fixed and it was trying to go to another such worthless effort, it finally tells me that if I need an agent to say "Agent" ... Like seriously?!?!? I have been on phone while they work on wrong cable box for nearly 10 mins, and trapped with no alternative ALL THAT WASTED TIME!!! So I finally...
Complaint comments Comments Complaint country United States Complaint category Satellite & Cable TV

Charter Communications - Tennessee

Posted: 2013-12-27 by    Lopezland
Complaint Rating:  0 % with 0 votes
I have tried contacting customer service to ask for assistance with lowering my bill and they were extremely rude. The person on the phone would not help when I tried explaining that my bill was way to high. I have always had a set price and for some reason my bill keeps being raised. For the past two months, our service will get disconnected in the midde of the day because of $5.00-$25.00 being overdue from the previous payment. Charter will not connect our services until everything is paid in full. So it seems that I have to make charter a priority over other necessary bills that must be paid,...
Complaint comments Comments Complaint country United States Complaint category Entertainment

Charter Communications - California - customer service

Posted: 2013-04-07 by    catherine12
Complaint Rating:  50 % with 2 votes
I called to request a payment extension due to a delayed paycheck.The customer service rep was very difficult to understand and refused to give a 5 day extension.And proceeded to tell me that my services would be interrupted if I didnt pay right than n there.I have taken services off to make my bill cheaper but it seems to be well over 300 dollars a month somehow.Charters prices are continually raised and they have extremely poor customer service....
Complaint comments Comments Complaint country United States, California Complaint category Satellite & Cable TV

Charter Communications - Texas, North Richland Hills - service

Posted: 2013-03-30 by    roger davis 1
Complaint Rating:  100 % with 1 votes
I have read the reviews for charter communications on several sites, my complaints are mostly all of the ones mentioned but here is my story as short as possible. Customer since 1999 due to the fact that I wanted a bundle package and did not want to use AT&T or one of their subsidiaries. It first started with the installation, their installer drilled many holes in the brick on my house, to this date after raising a stink they still have not done anything about it. There has been a continuous problem with tiling, loss of sound, can not record, no service (long term loss of service), bad cable boxes,...
Complaint comments Comments Complaint country United States, Texas, North Richland Hills Complaint category Satellite & Cable TV

Charter Communications - poor help service

Posted: 2012-12-14 by    ispeakenglish
Complaint Rating:  0 % with 0 votes
I had a 1/2 hour chat about a really simple question. "How do I search on any particular show to see when and if it airs". Charter's employees don't understand English. They cut and pasted info into the chat instead of addressing the question; I never got an answer. I had to ask numerous time how long the chat was. When I asked to be transferred up the chain of command, they put me back to the virtual chat, which is where I started. When I asked to be referred to an English speaking person, I got another who didn't understand the question, or much of what I had to say. It...
Complaint comments Comments Complaint country United States Complaint category Satellite & Cable TV

Charter Communications - Alabama, Fort Payne - poor service

Posted: 2012-08-29 by    papa green
Complaint Rating:  0 % with 0 votes
Charter moved in and took over our local provider. 7 months ago a car struck a power pole and knocked out our service. Several days later service was restored, however since then we have had extremely poor service. We have had every tech support person out to the point where we know each other by first name. Now, we have been given every excuse u can imagine, from you need a New router, (which we immediately replaced @ their rto we have a crack in the main supply line. Now our Service is still extremely poor. One tech advises we have complete package loss and another tech says he can't find...
Complaint comments Comments Complaint country United States, Alabama, Fort Payne Complaint category Internet Services

Charter Communications - Michigan, Zeeland - Billing, WiFi

Posted: 2012-08-05 by    Service Sucks
Complaint Rating:  0 % with 1 votes
Charter sucks: When you are a month behind they don't have the common decency to give you a recorded courtesy call that your service is about to be disconnected for non payment. Mind you 1 freaking month In addition to that if you want to use your computer in different rooms there is an additionl charge just to connect to the internet.-WiFi. What a rip off and they definitely don't like giving extensions when the other cable providers give you at least 42 days. I would have stayed with uverse had I not wanted 2 of the channels thet uverse did not provide, When ever I needed extra time...
Complaint comments Comments Complaint country United States, Michigan, Zeeland Complaint category Satellite & Cable TV

Charter Communications - Bad Billing System

Posted: 2012-06-29 by    TruTest
Complaint Rating:  67 % with 3 votes
The day before the Super Bowl, I received a "final notice" in the mail from Charter warning me that if I did not pay my "outstanding balance" my service would be disconnected... which was news to me since I had paid my bill on time every month since I signed up! After calling customer service and being unable to get a live person on the phone, I gave up and sent an e-mail instead. Soon I had a reply e-mail, in which their service rep had the audacity to chastise me for using profanity in my complaint, and even implied that it was MY fault I had gotten the notice because I didn't...
Complaint comments Comments Complaint country United States Complaint category Satellite & Cable TV

Charter Communications - Michigan, Zeeland - cancelled service never receieved last bill

Posted: 2012-06-29 by    unhappycablecustomer
Complaint Rating:  100 % with 1 votes
I cancelled services on May 25, 2012 and expect4ed to recieve the final bill. I never received the final bill instead I recieved a call from the collection agency because I was placed with them on June 21, 2012. I then contacted Charter and they told oops the final bill was not even printed until June 25, 2012. They then told me they could no longer deal with me because I was sent to collectoins for non payment. How can you be sent to collections for non payment when u havent even gotten the last bill yet???????? Now they wont even let me pay at charter I have to pay at the collectopn agency and...
Complaint comments Comments Complaint country United States, Michigan, Zeeland Complaint category Internet Providers

Charter Communications - Alabama, Decatur - HARDLINE COLLECTION PRACTICES

Posted: 2012-02-01 by    CDBAMA
Complaint Rating:  100 % with 1 votes
Charter Communications has reached a new low (hard to believe but true!) We made a payment of 164.12 for our business one week ago, and today they sent one of the contract (yes, CONTRACT) henchmen out to cut off our service.
I got a call from one of my staff members who informed me "Charter is here to cut off our service for non-payment". "I paid them $164.12 last week! Let me speak to him." I get a gruff, unfriendly guy on the phone who informs me if I don't
pay him, he will disconnect our service. I told him I paid last week, and asked if he had access to...
Complaint comments Comments Complaint country United States, Alabama, Decatur Complaint category Other

Charter Communications - Please Help Me Get My Cable Fixed And A Credit I Deserve

Posted: 2011-12-21 by    William
Complaint Rating:  0 % with 0 votes
I have had nothing but problems with the way my dvr is working in my living room. It is NOT just this dvr because they have been switched out multiple times. This is what I have been expieriencing with my cable service. At first there was a lot of lagging and then switching from upper channels to lower ones there was no sound to fix that we had to go back and forth again then the sound would work again. I made a service call and they would come and say my signal is okay and then swap out my dvr box, And of course everytime my box was swapped out I would lose all my recordings. Charter at NO EXAGGERATION...
Complaint comments Comments Complaint country United States Complaint category Satellite & Cable TV

Charter Communications - Wisconsin - Rate Hikes/Switching to Business Bundle a Nightmare!

Posted: 2011-12-17 by    Homr based business
Complaint Rating:  100 % with 1 votes
We recently got our usually bill (which has gone up yearly even though promised a fixed rate) and it had jumped again due to now being out of our promotion. The young guy stated that he couldn't help me find a better rate than the one we were going to be billed for now, so I asked him about the Business Bundle since I am a nurse and work out of my home. I was switched to a slick salesman that happened to make a mistatke and took away our home phone number and gave us a new one! When the nice installer told me that all I had to do was call in and they would take care of that right away, I didn't...
Complaint comments Comments Complaint country United States, Wisconsin Complaint category Landline & Home Phone Providers

Charter Communications - California, Los Osos - Driving my small business out of business

Posted: 2011-12-14 by    BobE
Complaint Rating:  100 % with 2 votes
We are a small business that relies entirely on electronic communication to conduct business. We changed from ATT to Charter about 6 months ago in order to improve our Internet speeds. From the very first day we have regretted the decision. Charter has delivered terrible service to us. They were not on time installing our service. They never got it working properly, and for the last two months we have been suffering through periodic outages of both out telephone and Internet.

Yesterday it got so bad we called for service. They said that someone could come "tomorrow". When...
Complaint comments Comments Complaint country United States, California, Los Osos Complaint category Internet Providers

Charter Communications - Wisconsin, Madison - double penalty for cancelling service

Posted: 2011-11-27 by    NoLongerACustomer
Complaint Rating:  100 % with 1 votes
I've been a Charter "bundle" customer for almost three years and enrolled in the current 2-year "price guarantee" agreement in 3/2010. I've been paying $145/mo. for phone, internet and cable TV. When I signed up in 3/10, the phone agent informed me that cancellation of services prior to 3/12 would result in a "termination fee" that would be prorated down for every month service was maintained.

I decided last month to switch to the AT&T service package due to their $89/mo first year pricing, a decrease in TV and movie programming availability...
Complaint comments Comments Complaint country United States, Wisconsin, Madison Complaint category Satellite & Cable TV

Charter Communications - Non-existent

Posted: 2011-11-25 by    froggurl
Complaint Rating:  0 % with 0 votes
I have no internet connection and extremely poor TV reception- for over a week now on and off for a couple of minutes a day and today no internet at all (I didn't bundle so thank goodness I still have the phone). I called on Dec. 27th and customer rep Elizabeth at Charter told me they would send someone out right away (no one came that day or the next day and I waited all day at home). Then I called only to find that elizabeth had scheduled me for an appointment 4 days later (on Dec. 31st) despite telling me that someone was coming right out. I called and complained and someone came out that...
Complaint comments Comments Complaint country United States Complaint category Products & Services

Charter Communications - Runaround

Posted: 2011-09-14 by    krocker85
Complaint Rating:  0 % with 0 votes
I called the number on CharterSpecialDeals.com (or something like that) and talked to operator #1 for 45 minutes. The outcome of that call was this: I was told I would not need a modem, I would need to buy a wireless router (or lease one from Charter), my high-speed internet and cable –with extended channels “like MTV” would be $39.98 for 6 months with no contract, and that I will need to pay a one-time processing fee of $9.95- it was immediately charged to my Visa card. Also, our installation fee for 3 TVs would be $29.99, payable with our first bill. I believe I was talking to...
Complaint comments Comments Complaint country United States Complaint category Telecommunications

Charter Communications - Massachusetts - deceptive billing

Posted: 2011-08-31 by    pparadis
Complaint Rating:  0 % with 0 votes
Contacted customer service regarding charge on my bill for a service call. service call was to replace faulty equipment and was told I would not be charged, but when called they said it was wire maintenance charge. I didn't have any wire maintenance done!! only had a faulty cable box swapped out. That was first issue, which they did agree to remove charge. Second question was why I was still being charged for modem lease. First off, when I originally switched to charter I took part in a promotion that they told me offered me a free modem lease as long as I remained a customer. Over the course...
Complaint comments Comments Complaint country United States, Massachusetts Complaint category Internet Providers

Charter Communications - California, Burbank - Wouldn't let me close my account

Posted: 2011-08-25 by    jtsheehy
Complaint Rating:  0 % with 1 votes
Charter Communications would not accept that I wanted to cancel my service with them. They said I needed a four digit code to do so, which I did not have. Would not accept my attempts to identify myself in order to verify ownership of the account. Clearly, if they do this to enough people, they will retain some customers, especially when people are changing services for better offers.

I've included a copy of the transcript with the "retention department":

Chat Transcript
You have been connected to TTD Ruby .
TTD Ruby : Hi, Justin! Thank...
Complaint comments Comments Complaint country United States, California, Burbank Complaint category Landline & Home Phone Providers

Charter Communications - Tennessee - Misleading, rude, deceitful,etc.

Posted: 2011-08-11 by    Patty G.
Complaint Rating:  100 % with 1 votes
My elderly parents do not have cable TV, so I decided that I would get them an early Christmas present and have Charter Cable installed for them. After talking to someone regarding what package I wanted, I was offered to get a few movie channels for an additional $5.00 per month. I agreed to do so, which would have put my bill to $49.99 per month. I gave them my debit card number at that time and they immediately debited my account for $79.99 for the installation fee and first month’s service. When the installer got to my parent's home, he informed them that there was "no $5.00 per...
Complaint comments Comments Complaint country United States, Tennessee Complaint category Satellite & Cable TV

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