www.cdbabylawsuit.com explains it all.
CD Baby is allowing artists like myself to pay for services they know they cannot provide due to whatever technical problems they say they are having. No customer service, just lip service.
I've now paid them $55 for distribution they are not providing and it's been 2 months. They knew their distribution capabilities were broken when I paid. They did not tell me! Now because their website is, as they say, "broken" - my music is not showing up as available on their website. This problem just cost me my eligibility...