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Brylane Home Complaints & Reviews

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Brylane Home - Return

Posted: 2013-09-04 by    ShayLeeSue
Complaint Rating:  0 % with 0 votes
I purchased a gazebo by Brylane Homes through a third party vendor in April. Brylane directly drop-shipped it to me labeled as "a gift". The quality was very poor and not as described, for which I note improvements have now been made to the new ones. Under the 90 day warranty I contacted Brylane and arranged to return the gazebo to them for a cash refund and/or store credit. They sent me a FedEx shipping label. This was not easy to disassemble, box and take to FedEx. *I HAVE IN BLACK IN WHITE THE COMMUNICATION BETWEEN MYSELF AND BRYLANE NOTING THE FULL EXPLANATION OF HOW AND WHEN THIS...
Complaint comments Comments Complaint country United States Complaint category Home & Garden

Brylane Home - Over priced

Posted: 2011-11-06 by    $avy Consumer
Complaint Rating:  100 % with 1 votes
Over priced merchandise for the quality of the product. I purchased a bedspread (King size) and it was not as pictured in their catalog. The sides of the bedspread did not reach the floor as if was pictured. I didn't bother to return it, I just wasn't in the mood to deal with it so I kept it and had to use a bed skirt so it didn't look so weird. I decided I would keep an open mind and give them another chance. I ordered an electric blanket that was on sale but it was still very pricey. I started shopping around and found a much better deal at a much higher quality retail store and...
Complaint comments Comments Complaint country United States Complaint category Retail Stores

Brylane Home - Bedskirt

Posted:    Dissatisfied to say the least
Complaint Rating:  100 % with 1 votes
Brylane sent me the wrong size bedskirt. I informed them by email that I was returning it and in exchange wanted them to send me the size I had ordered. No word from them that they had received the returned bedskirt. So I waited and waited -- nothing. Tried contacting them again explaining in great detail and asking when I may expect to receive the size bedskirt I had ordered in the first place and further that I expected to be sent the right size at no additional shipping charge and to be credited with the expense of mailing the wrong size back to them. So my credit card two months ago had a Brylane...
Complaint comments Comments Complaint country United States Complaint category Home & Garden

Brylane Home - Michigan - shoddy merchandise reshipped to me

Posted:    Christyh52
Complaint Rating:  100 % with 1 votes
I have ordered from Brylane previously and been happy with my merchandise. I ordered their little kitchen trolley for a good price (although I thought the shipping was a little pricey). I was surprised when it arrived in a beaten-up, taped-up box. It was much worse when I opened the box - the trolley pieces were just thrown in the box loosely - no packaging of any kind - with the screws and bolts rolling around in the bottom of the box. The pieces were dirty and bent AND in the box was the Return Receipt from the last person it had been shipped to!!! Apparently all they did when she returned it...
Complaint comments Comments Complaint country United States, Michigan Complaint category Furniture

Brylane Home - Indiana - Shady behavior/Terrible Customer Service

Posted:    Monnica
Complaint Rating:  100 % with 4 votes
STAY AWAY FROM BRYLANE HOME. THEY ARE SHADY.

I ordered three under bed shoe storage kits on November 30. The next day, I received a notice that the item was on back order until 12/15. A few days later, I located a suitable solution elsewhere and decided to cancel the back order, which is where the problem started.

Brylane does not provide a method for canceling an order online even if the order was placed online. On December 7 I emailed them twice requesting my back order be canceled. When I looked at the order status a few hours later, the status had magically changed...
Complaint comments Comments Complaint country United States, Indiana Complaint category Home & Garden

Brylane Home - Extra Orders/Faulty Website

Posted:    Frustrated2Tears
Complaint Rating:  100 % with 2 votes
So I have been ordering comforters from Brylane home for over 12 years. Well I was going through a rough time and to help better myself I thought a new comforter would be nice. I went online to order the King of the Dragon comforter online and submitted my order. I got an error message saying that the order didn't go through and the website was facing technical difficulties. So I tried again. I tried several times and became frustrated and opted to call it in instead.

The woman on the phone was quite friendly and helped me out accordingly. However, when I got a knock at the...
Complaint comments Comments Complaint country United States Complaint category Unauthorized Charges

Brylane Home - Scam charges

Posted:    Boolir
Complaint Rating:  100 % with 3 votes
I returned a product by mail for which I paid $87.73 in Oct 2007. I was given credit for only $72.44. I received a bill after that for $14.99, which did not specify then or when I originally made purchase that it was for Ship/handling of this return. I paid Post Office for its return mailing. Now, they say I owe $53.99 which includes late charges. This is mail fraud personified....
Complaint comments Comments Complaint country United States Complaint category Home & Garden

Brylane Home - Poor customer service

Posted:    Hill
Complaint Rating:  100 % with 8 votes
Found them on a site recommending good discounts on comforters.
Had good prices and pretty good selection, we wanted new comforters for rarely used guest room. Bought total of 3 comforters as well as an 14 piece Iced Tea Serving set.

I recieved emails saying I placed an order, but did not notice until later that no order number was on the order. I called several days later to find out status of my order. I had recieved no further emails nor confirmation that shipping had occurred. My phone call resulted in getting tracking numbers on the things I ordered and later in the...
Complaint comments Comments Complaint country United States Complaint category Products & Services

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