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BLS International service - New York - PASSPORT SERVICE NOT HANDLED PROPERLY

Posted: 2013-06-10 by    GAURANG WORAH
Complaint Rating:  100 % with 3 votes
I had my application will all necessary papers personally hand over to the agency in New York, took a day off drove from CT to NY, as it was matter of passport along with the return shipping.
For past 1 week BLS is not releasing the passport as they say the return shipping envelope is no good, well it was good at the time they accepted it & due to their negligence if its not properly kept they now blame it on applicant for not providing a good one. It was a UPS envelope as they have authorised carrier worth 15$. & now they charge 30$ for the service.
Ok I am ready to pay another 30$...
Complaint comments Comments Complaint country United States, New York Complaint category Passport Services

BLS International service - New York, New York - No response

Posted: 2013-06-04 by    Gworah
Complaint Rating:  100 % with 3 votes
I had to mandatorily take BLS international service for applying of renewal of my passport. I applied & have been given the new passport, & BLS internation site states " Ready for pick up", I had given the return shipping envelope for returning passport, but no one is putting their acts together to send the passport. It being the most crucial document for a foriegn national in foreign country BLS has no sense of responsibility. Worse nightmare it has been 48 hrs that I try on to their various helpline numbers but no one is picking up the phone to answer & despite emails & complain being...
Complaint comments Comments Complaint country United States, New York, New York Complaint category Passport Services

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