Belk
reviews and complaints

I went to Belk today because my shoe broke and I needed a new pair before my meeting. I was disappointed with the customer service I received. I had to wait for about 20 minutes before my friend went to grab someone to help us. The sales associate who came to help us said that she just got there and that this was not her department. She said, "they just threw me in this department."

When I asked for my size, it seemed like I was bothering her. Eventually, I chose two pairs of shoes and asked her to call customer service to get my card number because I don't normally keep my card on me. She was unable to locate it by my phone number, so the sales assistant called customer service where they were able to pull my account by the number.

They charged my card, but then I realized that the shoes they charged to my card were the wrong ones. I asked them not to return the shoes on my card because I was almost at my limit from spending too much at their stores. However, they ended up returning the shoes on my card and telling me that my card cannot be charged because it's over the limit. I just told them that!

During this time, the sales associate kept telling me that she does not work in that department and that she just got there. She kept making excuses, and the whole experience was stressful. Needless to say, I was late to my meeting, which never happens. I had no choice but to buy a pair of shoes.

I wasted an hour and 20 minutes of my life that I will never get back. I am strongly considering canceling my card and going elsewhere for my needs. Not one apology was given.

Belk, or belk.com, has been receiving some negative feedback lately due to their decision to keep their dressing rooms closed. When asked about this, they responded with a statement that they are following CDC guidelines and adjusting their operations accordingly. However, some customers are not satisfied with this response and have expressed their disappointment.

One customer even went as far as to say that Belk's response was "the most lame response and excuse someone can give." They argued that other department stores, such as Macy's, JCPENNEY, Nordstrom, Neiman Marcus, Dillards, and Bealls, have their dressing rooms open and are not going against any CDC guidelines or laws. They also pointed out that Belk's decision to keep their dressing rooms closed is causing them to lose business.

While it is understandable that Belk wants to keep their customers and associates safe during the COVID-19 pandemic, some customers feel that they are being lazy and not keeping up with the times. They argue that other department stores are able to keep their dressing rooms open while still following CDC guidelines, so why can't Belk?

Overall, it seems that Belk's decision to keep their dressing rooms closed is not sitting well with some customers. While it is important to prioritize safety during these uncertain times, it is also important to listen to customer feedback and adjust operations accordingly.

I'm so disappointed with Belk. I wouldn't even give them a single star if I could. This was my first and last time shopping with them. I found a dress that I really liked on their website, and it was even cheaper than the one I saw on Nordstrom. I thought I hit the jackpot, but boy was I wrong. The dress didn't fit me well, just like what the reviews said. I decided to exchange it for a different size, but it turned out to be a nightmare.

I called their customer service to arrange for the return and exchange. The man I spoke to assured me that I would receive a shipping label via email, and a new dress would be sent to me automatically. However, it took them four days to send the label, which was already a hassle. I sent the dress back right away, but I noticed that they only had two dresses left in my size. I was worried that I wouldn't get one, and I couldn't afford to buy another dress.

I called their customer service again, and it was a disaster. I was put on hold several times for about 15 minutes in total. When I finally spoke to someone, I was told that I had to place a new order instead of receiving an exchange. I was so stressed and disgusted because I had to wait for my refund to do that. To make matters worse, the dress was no longer on sale, and I had to pay more for it. I was so frustrated that I decided not to call back.

I emailed them to explain what happened, but their response was very 'meh.' They didn't seem to care about my situation at all. They gave me a completely contradictory story, saying that I wouldn't receive an exchange as promised. I was so disappointed with their terrible customer service.

In the end, I decided to order the dress from Nordstrom instead. I paid a few dollars more, but it was worth it. Nordstrom has always been fantastic, and I've never had any issues with them.

To sum it up, I will never shop at Belk again, and I wouldn't recommend them to anyone. Their customer service is terrible, and they don't seem to care about their customers at all.

I recently made a purchase on Belk's website for two shirts. Unfortunately, my experience with Belk has been less than satisfactory. They billed me multiple times for the same two items, causing me to call and complain. Although they eventually fixed the issue, they then sent me the wrong item. Needless to say, I was not happy.

Thankfully, I was able to speak with a supervisor who refunded my shipping charges and sent me a return label. However, it has been weeks since I returned the incorrect items and I still have not received a refund. When I called to inquire about the status of my refund, I received conflicting stories from different representatives. One even suggested that I had received two additional shirts, which was not the case.

I am frustrated with Belk's slow and inept customer service. I just want my money back and to be done with this whole ordeal. It's only $60, so I don't understand why it's taking so long. I hope that Belk can resolve this issue soon, or I will be forced to post negative reviews about their store every day until I receive a response.

I had a really bad experience with Belk! I ordered some containers for over $100 in December, but when I received my order, it was all wrong! The sizes were different from what I had ordered. I called the company to let them know, and they arranged for FedEx to come and pick up the wrong items. They told me that the items I had ordered were in stock and that I would receive them once the return was received. But when I got the replacement order, it was the same wrong items again! I called them again to let them know, and they said they would call me back to let me know if the items were in stock. But they never did! I had to call them again after a week, and they said they no longer had the item, even though it was still on their website. They said they would issue a refund once they received the wrong items from FedEx, but it's been over a month, and I still haven't received my refund or my items!

I'm really disappointed with Belk. They were very unprofessional and didn't follow up with their customers. How can they get an order wrong twice? And why didn't they call me to let me know they didn't have the item and that I would be getting a refund instead? I had to call them so many times, and it's been over a month, and I still haven't received my refund or my items. I don't think I'll ever shop on this website again. It's just bad business.

recently had a shopping experience with Belks and I have to say, it was not a good one. As a first time customer, I was excited to purchase two Michael Kors purses for Mother's Day gifts for my mother and mother-in-law. The total cost was $245.71, which was a bit pricey, but I wanted to get something special for them. I made the purchase on April 29th, but just two days later, the purses went on sale. I was told that I would receive a refund of $68.00 within 4 to 7 business days. However, after waiting for more than 7 business days, I called to inquire about my refund. I was told to wait another 4 to 7 business days, but still, no refund was issued. I called again and was told that someone would call me back in 72 hours, but I am still waiting for that call.

Aside from the refund issue, I also had trouble tracking my order and receiving it in a timely manner. I placed my order on April 29th and called several times to inquire about its status, but no one could give me any information. As someone who works nights and sleeps during the day, online shopping is convenient for me. I usually have my packages sent to my home address, but due to my daughter's cancer diagnosis, I thought it would be safer to have my order sent to the store for pick-up. However, I learned that Belks in Waco does not hold orders for customers. Emily from Belks in Waco was kind enough to hold my order for me, but unfortunately, it was lost. I called the Post Office three times and they kept saying it was delivered, but the mailman eventually called back and told me who in the store he delivered the purses to. I finally received them the day before Mother's Day, thanks to Emily's help.

Overall, my experience with Belks was not a good one. I shop online for convenience, but Belks is not convenient for me. I cannot send my orders to the store, track my order online, or receive my purchase or refund in a timely manner. As someone who spends thousands of dollars online each year, I will not be shopping with Belks again. I have been calling since April 29th and they have yet to return my call. I am glad I learned this before Christmas, as I will be taking my business elsewhere.

So, I went to Belk at the Coastal Grand Mall and had a pretty bad experience. I usually love shopping at Belk, it's always been my go-to place to find what I need. However, this time was different. I had to deal with an associate named Keara, who was not very friendly.

I had to wait in line for a while because Keara was having an important discussion about her break time. When she finally noticed me, I told her that I wanted to exchange a $36 item for store credit. Unfortunately, I didn't have the receipt with me, so she told me that I would only get an $8 credit. I was pretty shocked by the difference in price and made an offhand remark, saying "oh that's bullsh*." Little did I know, I had just offended Keara with my swear word.

As she was looking up my purchase by card, I asked her how her day was going. She huffed and said it was fine. I thought maybe she was having a hard day, so I asked if I had asked the wrong question. But no, it was because of me. She told me that I had sworn at her and that I was being rude. I clarified that I wasn't swearing at her, it was just a reaction to the price difference. I also told her that if I had offended her, I would have apologized. But she said that it wasn't her responsibility to tell me that I had offended her.

I asked to speak with the manager, Jake Dean, while Keara was on the phone with him. They went back and forth because he was upstairs and didn't want to come downstairs. When I finally spoke to him, I told him what had happened. But he didn't apologize until I pointed it out. While he walked away, Keara decided to say more to me, to the point where her coworker had to tell her to walk away. They even whispered about me in the corner like I wasn't there.

I let the manager know what had happened while he was away, but he still didn't have anything to say. It was pretty disappointing, to be honest. I've been shopping at Belk for 10 years now, but after this experience, I don't think I'll be going back. It's a shame because I thought they would want to retain loyal customers, especially in this economy. Maybe it's because I wasn't dressed up since it was my day off, and I didn't look like I had money. Who knows? But one thing's for sure, they lost a loyal customer.

I went to Belk's cosmetic department store in Rock Hill, S.C Galleria Mall with my sister and daughter in July 2018. We were looking for moisturizer, makeup, and pore corrector that would fit my facial skin needs. I tried Clinique and a nice co-Asian lady offered her assistance. She allowed me to squeeze a sample and was very polite. I then moved on to the makeup section and was looking for foundation coverage. The Estee Lauder double and maximum wear had great reviews, so I asked for assistance in that area. This time, the young co-Asian Belk cosmetic representative, Martha, was not nice. She brushed foundation on me and also did a brush swipe under my eyes. I kept telling her that she was getting it inside my eyes and that I didn't like it, but she continued to brush slowly. She was still getting the eye foundation in my eyes, so I just closed them. I also asked her for a sample, and she gave me a small bottle.

I then proceeded to check the other lighter foundation of the Estee Lauder because the one she chose for my skin type was not what I wanted. However, she suggested that I put it on my face, and being a nice customer, I decided to see what magic she had. I went to the other side of the Estee Lauder makeup and found a lighter shade. My daughter and I noticed that Martha followed us. I squeezed a little of the maximum wear light shade onto a small sample case, and she immediately said, "What are you doing?" I replied, "I like this shade and wanted to test this sample here that it has onto my own face." She then immediately replied, "sorry, YOU CANNOT do that!" She was loud, and customers were looking. I was upset because this isn't professional service. I replied, "So this tester here, I CANNOT put this on my face?" Martha replied, "no you cannot, sorry." I then proceeded to dip my finger into the tester I squeezed out in the sample and applied it onto my face with a mirror nearby with my daughter. I noticed she went to gossip to another employee. I continued to apply the tester foundation onto my face, and in my head, I was like, she better not do or say anything else to me because this time, I'm not having it.

Guess what? Martha came to the area where I was wiping the makeup off my eyes because it literally irritated my eyes in the beginning process of what she did. As I was wiping, Martha and another elderly lady, whom I believe was off the clock, were gossiping in front of me, and I could hear the lies she told the elderly employee lady. So the elderly co-Asian lady came to me and said, "do I need help with anything?" I replied, "I'm just wiping off this makeup, and look at my eyes, they're red. I told Martha she's adding makeup to my eyes, and I don't like the look, so I'm wiping it off. She was not nice to me at all, and I don't like that. I liked the other young white lady who helped me the day before. She actually gave me samples when Martha said I couldn't get any, and I couldn't use the tester she said." The lady got quiet and then responded, "if you need anything, tell me." I didn't respond back to her at all. I ignored her, and she just walked away but not too far from the area. I still continued to stay and wiped the makeup off. I recorded the incident from when Martha did her painting on my face and after she got ugly and being racist towards me. My daughter also recorded the incident.

CONCLUSION: Martha's behaviors and actions were unacceptable, and I know she was being really prejudiced towards me and trying to make the rest of the co-Asian employees in that cosmetic department against me. She probably thought I didn't know English well. I will mark her on social media. Luckily, I had to find my sister and had to go home to my sitter and was unable to contact my sitter that I'll be a little late, so my phone died, or else this would have been dealt with the manager. I will definitely not come by again. This is my local shopping mall, and Martha needs to be more accepting and treat the customer with respect and kindness.

I gotta say, I had a pretty bad experience with Belk. I ordered a couple of things on their website on June 9th, and the only reason I chose them over other retailers was because they were offering 20% off if you opened a Belk credit card. I mean, who doesn't love a good deal, right? Anyway, I've ordered stuff online before and I've never had such a terrible time with the ordering process and customer service in general.

So, I filled out the form for the credit card and got approved right away. They even gave me a temporary paper card with the CC number and 3 digit CVV code. But when I tried to use it online, it kept telling me there was an issue and to check the highlighted portion. But there was nothing highlighted and I had entered everything correctly. I tried four times and it still wouldn't work. So, I contacted their online chat service and they were no help at all. They couldn't even place the order for me! I mean, come on, I work in advertising and we always set up our client's websites to allow for online purchases via live chat if their website allows for purchases. I've never heard of such a thing.

So, I called customer service and they transferred me to someone else who told me that sometimes the temporary CVV codes don't work right away. They transferred me to their bank and that person couldn't help me either. They just repeated the same thing. I had to explain my issue at great length every time I was transferred. It was so frustrating! I just wanted to use my 20% off and be done with it.

Finally, I spoke to someone who told me to wait until I received the actual card. But that negated the whole reason why I was making my purchase that day. I was only doing it for the 20% off. She suggested I go to an in-store location, but I'm in Chicago and there are no stores in Illinois. She was so rude to me, I asked for her manager and her ID number. She wouldn't give me her ID number, probably because she knew she was being rude. She interrupted me four times to explain things to me in a demeaning tone. It was so unprofessional.

I spoke to her supervisor and he told me I would have to pay for it with my own credit card and he would credit me back the 20% once it was shipped. I thought that was ridiculous, but I had already spent almost three hours on the phone with Belk. I could hear him talking to the rude woman in the background and I asked for her ID number again. He wouldn't give it to me, claiming he didn't have it and she wasn't in the building anymore. But I could hear her the whole time! I asked for her last name and he said he couldn't give it out for privacy reasons. I asked for her ID number again and he still wouldn't give it to me. It was so frustrating.

He promised me he would personally watch my package and credit me the 20% as soon as it shipped. But I waited all day for the email and didn't receive anything. I called Belk and they had no record of our conversation or the number he gave me to reference the 20%. But they did see that I had opened the card and was entitled to the 20% off, so they gave it to me. When I asked if there was anything else they could do since I had spent almost four hours on the phone with them and dealt with such rude customer service, they said no. They couldn't stack coupons. But this wasn't about stacking coupons. It was about their mistakes and their terrible customer service. I had to chase after them for everything.

Honestly, I wouldn't recommend Belk to anyone. There are so many other sites out there that are much better. Belk was incredibly rude and unhelpful, and I wasted almost four hours of my time without any apologies. Unless you want to spend all your time chasing after them for every little thing, don't bother with Belk.

Belk is a popular online shopping destination that offers a wide range of products for customers to choose from. I recently had an experience with Belk that left me feeling frustrated and disappointed. I attempted to place an order for $136.66, but the system kept saying my card had incorrect information. After three attempts with my primary card, I tried my secondary card. I now have four pending transactions totaling $546.66.

I contacted Belk's customer service and spoke with Alisha, who was polite and helpful. She asked me to verify my telephone number and shipping address, which I did. Alisha then researched my order and informed me that there was no order in the system. She also explained that Belk does not charge for any order until it ships and that the pending charges would release within 3-5 business days depending on my bank's policy.

While I appreciated Alisha's assistance, I was frustrated that I had to wait 3-5 days without access to the funds. I also felt that the system was flawed, as it showed incorrect information even though everything was correct on my end. Alisha explained that the system pulls an authorization hold to verify if the funds are available and even if the order fails, the hold will still pull by the system. She also mentioned that the card was being rejected due to inaccurate information, which could be a typo in the billing or shipping addresses on the order compared to the card information with the financial institution.

I understand that mistakes can happen, but I was disappointed that Belk did not take responsibility for the issue. Alisha did offer me 15% off of my next order, which was a nice gesture, but it did not address the root of the problem. I hope that Belk will take a closer look at their system and address any issues that may be causing frustration for their customers. Overall, I appreciate Alisha's help, but I hope that Belk can improve their system to prevent similar issues from happening in the future.

I have been a faithful customer since July of 2021. I earn more money now than I did in 2021. I received a notice on Saturday March 23rd that based on a late payment on another credit card, Belk dropped my credit limit from 1100.00 to 470.00 (the balance on the card was 452.00) I have spent thousands of dollars over the course of the account, I have paid it off several times. Yet, none of that was even considered. I have also found out that this is a standard procedure for them. This behavior can cause my credit score to take a bad hit. They are sabotaging my credit record. It has caused me emotional distress.

I went to Belks today only to find out my card had been closed their reason is I didn't have any type of home morgage, when I applied for the card I gave them all my financials and was approved for $1000, nothing has changed since I first got the card, not a very happy customer, been with Belks since 1992. I have never used the card until today when I tried was told it was closed but they can't seem to give me a reason as to why, shady business people, just plain shady.

I really don't understand why my account limit was lowered to $100. Then went to use card online and it declined. Well when I login, it stated account closed. Wow. I've paid my billed, even if I forgot a time or two. True, after I became ill with cancer and placed on disability, I didn't use the account as much. Well this the thanks and appreciate I get for being a customer. I really hope this isn't the way they treat all customers since one may not be able to spend frequently, just cut them off. If that's the case, that's very disrespectful and unprofessional. I'm very disheartened.

I had ordered 2 two-piece outfit for a girl size 14. One of them had a two-inch hole on the side. I wanted to return it unfortunately I lost the receipt. My order was received on November 13th, 2023.

My name is Aliette Chamchil and I live at 2637 SW 20th Circle Ocala, Florida 34471. I did not pay for it with a Belk credit card instead, I used a Visa Card. Is there any way you can send me the receipt code number for those items.

My email is: [protected]@yahoo.com

I noticed your November advertisement has 6 overweight women of color and 1 overweight white woman. What message are you trying to send? I’m disturbed by what appears to be implicit bias on the part of members of your advertisement department. It seems to be a pattern. Please make a change. You can hire me to review advertisements that go out. Ellen Malone [protected]@me.com.

The Belk Rockwall store manager named Stacy McFarland is an absolute terror and the reason why I will NEVER shop at Belk again. I observed this woman being extremely rude to numerous employees who were dejected to the point of nearly being in tears. She was very rude to a few different customers as well, rolling her eyes when they asked questions and seeming very uncaring about them. I also heard her swearing and using the term "son of a [censored]" in clear view of customers. She also seemed to be racially profiling me(an African American woman) as she continually followed me through the store until I decided to simply leave. This is unacceptable and now I know why this store is never busy, customers don't want to deal with a disrespectful racist like her. She must be sleeping with her manager to still have her job.

I purchased items earlier for the charity sale that would be starting today. I purchased the items October 18th for the presale. When I went to pick up my items today there were several I returned. I then repurchased one of the items, they increased the price on me $1.25. I've called the Belk store in Southern Pines North Carolina 7 times today. None of the extensions are being answered. I called the manager four times, cosmetics and fine jewelry. No one answered the phone. There's no reason for a price increase when you've already purchased the item at one price. This is absolutely unfair to your customers Belk.

I want a refund for the 2nd coat that I shipped back to Unique Bargains. I have been a valuable customer of Belk Lindsey since 1973 until it was changed to Belk. I am still a valuable customer. I buy every one of my clothes, shoes and my husband's also. I buy my children, grandchildren their Christmas gifts too. Plus, Christmas decorations, bathroom etc, suitcases etc. This needs to be taken care of immediately.

I did an online order for Belks at the Monroe Mall. This was 7/16/2023

Order #: [protected] Purchased at: Monroe NC

View Full Order Details

$61.64

2 items

I have called the Belk 800 customer service number and also the actual store. They say they cannot help me. Talked to Destiny today at the store and she says she cannot see the store that my order should ship from. Called the 800 number said if I did not have until the end of August to call back.

Cannot reach Belk Ceo

This is totally rediculous and extremely frustrating, this nightmare startred on july 8, 2023 when I placed an order. I have a belk credit and have used it many times w/out any problem this time I put the cvc# 691 from my card your system would not accept my number so I finally used another credit card to place my order. I will be 76 years old on august 3rd and I do not need this kind of stress I have contacted and written my problem w/o any satisfaction for your company. So many times not impressed and I probably will cut up my card after this mess if this is ever dealt with properly. I love belk their clothes and prices but if no one can handle a little problem like this something serious wrong I would be fearful if something big had to be taken care of.. I assure you I have excellent credit. My credit score is 850 and I pay all my charges in full every month then I received my order#[protected], I put this number in and everytime I did it stated no results found it also showed my cart still had 3 items still in it. So I contacted your customer service deprt several times, pamela was my agent I received the same e-mail several times and it only stated that I would receive my order on 7/14/2023 that is another story. Pamela never adddressed why your system did not accept my cvc#or tell me who might know the answer to this also never addressed why when I put my order# in why it stated no results found;I certainly do not want pamela or anyone else to be fired over this maybe a little more training anyway I received my order yesterday and to top off everything that went wrong I did receive 3 pair of jeans, one whitre pair, one dark wash one and the 3rdthe ugliest jeans I ever saw the top part of the leg was an ugly grayish

Washed outcolor and the bottom of the leg was a kind of dark blue I was suppose to receive one white pair and 2 of the same dark wash color so unbelievable. Then this morning there ws an e-mail for me to pay this person $5,00 to get my issues settled this is not happening ever I am certainly not paying anyone money to settle this mess so I am writng corporate in hopes this mess can be taken care of. I already wrote all this this morning but got an e-mail my message was blank, help me please, karen ferrante

I wrote a complaint under reviews, sorry. I am so upset and frustrated at this point to explain my issues once again. This complaint is about pam from your customer care dept. That did not provide me any assistance with my issues.I have a belk inquiry case # ([protected]) pam did not provide any assistance to my issues she never addressed the issue of my belk credit card. I placed an order and was paying for it w/my belk credit card your site took my credit card number but would not accept my cvc# 691 that is on credit card i put it in several times but it would not accept it so i charged it on another one of my credit cards.Pam never explained why it did not accept this cvc # or tell me who to contact that could explain why it wouldn't take it. I have excellent credit. I pay off all my charges in full each month and have a almost perfect credit scorce so i know this is not the issue.Also ireceived a order# for my order the order# ireceved was [protected] when i put this number in it stated no results found and i just put this number in and it still states no result found and pam did not exlain why it states no results found. I had some friends at my house today and i explained what happened w/belk and many of my friends have ordered from belk because they love the things i ordered and wore. If i do not get some explaination about these issues i have made copies of all the paperwork corespondence with belk and i willcontact the better business bureau and send them all the paperwork to the bbb.I love belk clothes especially the jeans, i usually get free shipping at macys, kohl etc. But i pay the$9.99 at belk because i like the clothes but i will close my account and not order from belk anymore if these issues are not addressed thank you

I went to make a return on 7/1/2023. The sales clerk, and 2 managers were very rude to me in front of a line of customers. The "Store Manager" was so loud and everyone was starring at him. He told me the return date was right on the receipt that I didn't look at. The return policy was changed in Feb. to 30 day return. Why is the policy change not posted so customers can see and the sales clerk should be pointing that out. That is customer service. Not the experience I had. My purchase was on 5/13/2023 and had to be returned by 6/12/2023. I am at the store on 7/1/2023 and told they only honor a few days after the noted return date. Then he offers me 30 dollars and some change for and exchange I paid 188.30 for. This was By 2 get one free. You still have all of this merchandise for sale in the store. I have been shopping at Belk since the store opened in Hot Springs AR. I have spent thousands of dollars there.

Not Anymore!

The manager at the Hot Springs store is the most unprofessional manager I have ever seen. He was long hair in a ponytail that is colored every color in the rainbow. Very in appropriate for a manager.

So, I was trying to go paperless with Belk, but somehow I messed up and couldn't change it back. The website said to call if I made a mistake, so I did. But when I called, the customer service rep was no help at all. She kept saying that I wasn't paperless, even though I got an email saying that I was. I tried to explain the situation, but she just didn't get it. She even said that she couldn't fix my computer from where she was! I had to tell her that it wasn't my computer that was the problem, it was their system. But she still didn't understand. I asked to talk to a manager, but they were just as bad. They didn't seem to know anything about the 15-day waiting period for changes to take effect. And they were really rude to me, telling me to have a nice day in a sarcastic way. I was really disappointed with the customer service at Belk. They should train their reps and managers better. It's not that hard to have a process in place to help customers with problems like this. I hope they improve their service in the future.