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BB&T - Erroneously charded overdraft fees

Posted: 2014-09-10 by    SLKC
Complaint Rating:  100 % with 1 votes
My mechanic erroneously charged my checking account twice for a repair he made to my vehicle. Of course, this caused my account to be over-drafted as it was almost $350. The vice president of my local branch refused to refund the overdraft fee and stated' "this is not BB&T's fault, it's your mechanic's fault. Since we're not at fault, we do not have to remove it." It obviously was not my fault either, yet the VP did not want to help in anyway. I was a customer with them for 15 years. I will be taking my business elsewhere from now on....
Complaint comments Comments Complaint country United States Complaint category Banks

BB&T - Dodd Frank violation

Posted: 2014-04-27 by    Dodd-Frank Violation
Complaint Rating:  100 % with 1 votes
BB&T sent me a letter stating "new regulations" require them to send me a monthly statement for my P&I only fixed mortgage and that my current rate, amount, & due date will not be effected by the change.

The statement said: $0 past due amount, and a new higher payment due in 10 days because of Admin fees.

So, I personally met at BB&T with their rep. He called someone on the phone (later another customer who overheard my shouting said it was probably his girlfriend because he does it all the time). This "someone" refused to identify herself and refused...
Complaint comments Comments Complaint country United States Complaint category Banks

BB&T - Florida, Orlando - Identity Switch - Fraudclosure

Posted: 2014-02-21 by    Analyzing Monsters
Complaint Rating:  0 % with 0 votes
BB&T in Florida switched identities, forced signing of mistake laden documents - refused to show up at closings/ remediation at title company, filed false fines and fees, fee piles on top of fraud fees, misrepresented mortgages, engaged in fraudclosure and used unethical/criminal brokers. BB&T teams with unethical/criminal like attorneys....
Complaint comments Comments Complaint country United States, Florida, Orlando Complaint category Banks

BB&T - STEALING

Posted: 2013-11-01 by    handy randy
Complaint Rating:  0 % with 0 votes
We joined bb&t "bad bankers & thieves" a few months ago.We chose to sign up for their overdraft protection as a precautionary measure. After getting hit with overdraft charges of 71.00 ea. we decided to stop the overdraft protection "opted out" and were told that this will eliminate ANY overdraft charges. This was a month ago. We received notice today of an overdraft charge for 36.00. I called to find out why and was told that the ONLINE banking program had tried to transfer money to our savings, while there was no money in our checking and since there was no money in our checking...
Complaint comments Comments Complaint country United States Complaint category Banks

BB&T - Texas, Houston - Suing for late hsband's benefits

Posted: 2013-10-17 by    Jana Phillips
Complaint Rating:  0 % with 1 votes
http://www.examiner.com/article/exclusive-interview-with-jana-phillips-on-career-and-bb-t#sthash.PznVMcB1.dpuf
This is an article on my lawsuit against bb&t for my late husband's bemefits. My husband died June 11, 2012. Bb&t has been paying a law firm to not pay me....
Complaint comments Comments Complaint country United States, Texas, Houston Complaint category Other

BB&T - South Carolina, Greenville - Loss Mitigation

Posted: 2013-09-26 by    Willingly
Complaint Rating:  0 % with 0 votes
I recently applied for loss mitigation assistance. I applied in April and finally received an answer in September. I don't qualify and I need to sell my home. My Processor's was Kevin Smith and Tericka Wilson. Tericka left on medical leave I had to deal with Kevin who proceeded to tell me that Tericka didn't know what she wa s doing. I spoke with his manager Tarena Cloud. She was just a rude as kevin. they both told me to sell my home. I was looking for a realtor because I received a letter from BB&T telling me they will give me money for selling my home. I ran across his name on...
Complaint comments Comments Complaint country United States, South Carolina, Greenville Complaint category Mortgage Companies

BB&T - Home Loan

Posted: 2013-09-03 by    J Deyoe
Complaint Rating:  100 % with 4 votes
A couple of years ago, I got behind on my home loan when my husband was out of work. I tried to pay extra to get caught up once he was working again, but BB&T put the money into a "holding account" and charged me late fees on payments I had made. I finally got tired of not getting credit for the payments. I was getting calls from the company everyday about being behind, most while I was at work putting my job at risk. I talked with someone who offered me a payment plan where I could pay extra w/o so many fees, but when she took down my income and expenses, she said I did not have enough...
Complaint comments Comments Complaint country United States Complaint category Loans

BB&T - West Virginia, Beckley - Posting Deposits

Posted: 2012-10-12 by    Speak My Mind
Complaint Rating:  100 % with 2 votes
I would just like to say that I just received an iphone, the newest one, and I was very excited to download Mobile Banking and I was especially excited to have the ability to deposit checks with my new phone. I thought it would be so convenient. After using this feature twice now I can honestly say I will probably not be using it in the future unless there is no way I can get to a branch to make a deposit. The thing I do not like about it is that there is a 3-5 day hold for all of these deposits. Sometimes I need my money sooner. I was especially unhappy that one of the deposits I made was with...
Complaint comments Comments Complaint country United States, West Virginia, Beckley Complaint category Banks

BB&T - Virginia - Stole our money

Posted: 2012-09-20 by    theeatmons
Complaint Rating:  100 % with 1 votes
My husband apparently owed BB&T money "supposedly". When we opened up our bank account the very FIRST DAY they charged us an overdraft fee. Good luck paying your bills with this bank because they charge you overdrafts because they go by the 'initiation' date of a f*ng charge and not when it actually hits the account.

We asked for a return of that fee. Whatever. They did it.

NOW this week, I look on and they stole $145.00 recovery fee. Swore up and down that my husband owed them this money but they could show no proof whatsoever. Now, we were hit...
Complaint comments Comments Complaint country United States, Virginia Complaint category Banks

BB&T - Georgia, Decatur - Bank excessive charges

Posted: 2012-09-12 by    123456789101112131415
Complaint Rating:  100 % with 1 votes
This bank just loves to charge fees on your account. They charged us $70, because our balance went $0.32 into the negative. Sure, from a purely technical point of view if the account overdrawn they can charge you, but this is excessive. Get your money out of their hands, before they try to take it from you....
Complaint comments Comments Complaint country United States, Georgia, Decatur Complaint category Banks

BB&T - Georgia, Savannah - Employe behavior

Posted: 2012-06-28 by    Westbay2419
Complaint Rating:  100 % with 1 votes
Hi.
We do have business account here with BB&T bank branch here in savannah GA e congress street in bank square we are giving a huge business to that bank regardless of that the emplies specially at that branch are ridicilious and awful behavious specially in teller section miss kimberely and miss Mandy they are behaving with our company employes I am really surprised no body is giving a notice, who much they are making bank reputation bad when ever we go for deposit money they are miss behaving and giving us so rude attitude that no one employee from our company to go that branch
I...
Complaint comments Comments Complaint country United States, Georgia, Savannah Complaint category Banks

BB&T - BB&T customer service

Posted: 2012-06-07 by    sadiemae6
Complaint Rating:  100 % with 1 votes
Let's start when there was a charge on my account. I wasn't sure where it came from, so naturally I called online customer service to ask about it. They told me if I didn't know where it came from I needed to disable my debit card. I had no problem with that because I was told it would happen the next day because they didn't even have my right address in their system. They said I needed to fill out a form and email it back before they could change my address . I got off the phone went to withdraw some money and with in 10 minutes it was already cut off. I had to go home to re...
Complaint comments Comments Complaint country United States Complaint category Banks

BB&T - North Carolina, Raeford - Handicapped Senoirs

Posted: 2012-05-30 by    Edwin Lupo
Complaint Rating:  100 % with 2 votes
This bank was informed more than once about my mother being blind and having a hearing impairment but also that their was a member of family may come in with her to withdraw money. The manager was told this along with two other associates to notify me if this happens( I'm POA). This happened and now the banks claims they did the right thing because my mother was sitting there. My mother did not hear or know what she was signing during this visit. This was not a small amount but $76000 to support her and pay for her caretaker because of her situation. BB& T denies any wrong doing--I feel like...
Complaint comments Comments Complaint country United States, North Carolina, Raeford Complaint category Banks

BB&T - Florida, Pensacola - Poor Service

Posted: 2012-04-30 by    REX Recording Studio
Complaint Rating:  100 % with 1 votes
I have had a problem with my BB&T account since December 2011 and I have been unable to get anyone to correct this for me. In September I requested your Business Online ACH/Wire Service be added to our account. After we reviewed the service, we determined we did not need it and cancelled it in October with our local Relationship Banker, Liza. At this time we had two accounts with BB&T and decided to close the account the service was charged through. In November we realized the closed account was reopened because the service had not been properly cancelled and the account automatically reopened when...
Complaint comments Comments Complaint country United States, Florida, Pensacola Complaint category Banks

BB&T - Virginia, Fairfax - security questions

Posted: 2012-02-28 by    A Gallelli
Complaint Rating:  100 % with 1 votes
I wanted to check my BB&T account and could not because I needed to set the security questions. None of the questions pertained to me and my life. I called customer service and was told that I would not be able to use the on-line banking with out answering those questions...questions that I would need to make up answers to. How does BB&T expect me to remember "made up answers"??? I will be closing my account because this is the worst customer treatment..this is a total inconvenience...say goodbye to a customer that has been with your bank since your start. My balance is $215, 848.00. BYE,...
Complaint comments Comments Complaint country United States, Virginia, Fairfax Complaint category Banks

BB&T - South Carolina - misrepresentation

Posted: 2012-02-09 by    carolinapharmacist
Complaint Rating:  100 % with 3 votes
I'll make this short and sweet. I don't have perfect credit, when I was younger I made a few mistakes, most of which I have resolved, I still have a few things in Chexsystems. So, I was looking into getting a pre-paid visa card or some type of pre-pay or second chance account. Someone told me about the BB&T pre-pay debit card. I thought to myself, BB&T is a reputable company and this might work just fine. So I applied, I was denied, ok, so how is it pre-pay when they do a credit check or other checks? Most pre-pay accounts I know of do not do credit check, hence the PRE-PAY part of it....
Complaint comments Comments Complaint country United States, South Carolina Complaint category Banks

BB&T - Florida - Repossesion

Posted: 2011-12-23 by    Night Driver
Complaint Rating:  0 % with 0 votes
So we accidently write a truck payment on the business account checking and it bounces. 7 days later after the error, we put a stop payment on it so we don't incur double NSF fees and re-right the check on our personal account. For whatever reason, it does not clear. We bring cash to fix this but by now its almost 30 days late. This started it.
Today - December 22, the repo man was at my door. Yep. 69 days late and they wanted $1768 CASH or the take the truck. Glad to say the truck was out of town. We run an all volunteer horse rescue with 27 mouths to feed. After 3.4 years, we make...
Complaint comments Comments Complaint country United States, Florida Complaint category Auto Insurance & Loan

BB&T - Thieves

Posted: 2011-12-09 by    Concerned Citizen
Complaint Rating:  100 % with 1 votes
Warning if you go online to check account balance and use no other service and are being charged a BB&T online banking fee. It is wrong they are charging you for Quicken and the bill pay service. This fee is 7.95 a month and it is stealing from someone if they don’t use the service or never signed up to use it.

Then being told by one person Branch Banking and Trust Company can only refund 2 months then being told they can refund it all if the bank wants to, then being told oh now we can do three months but that’s all we can. This is wrong and in my eyes I see it has stealing!!!
Complaint comments Comments Complaint country United States Complaint category Banks

BB&T - Stay away

Posted: 2011-10-21 by    Stacey
Complaint Rating:  100 % with 2 votes
Cash is always good...right?! Not according to BB&T! I intentionally went to Suntrust to cash my paycheck so that I could make a cash deposit at BB&T to cover bills, etc. I made the deposit on 8/29/08 at 2:05 p.m. thinking all would be fine...the deposit would be credited to my account since there was no 'wait' time on cash. WRONG!! The deposit was not credited to my account until September 2, 2008 causing an INITIAL overdraft charge of $420.00!!!

I immediately called the branch and was told the same old speech about 'deposits made after 2:00 p.m. would not be credited...
Complaint comments Comments Complaint country United States Complaint category Business & Finances

BB&T - South Carolina, Columbia - online banking and customer service

Posted: 2011-10-16 by    WDMCLeod
Complaint Rating:  0 % with 0 votes
Scheduled a payment to pay a credit card with their online banking. I download all transactions to Quicken to confirm. It confirmed the scheduled transaction.
2 days later a payment was made to the wrong company, a telecom company. The amount was substantial
I called BB&t immediately and they told me they could see the issue and were correcting and I could see within an hour. It never was corrected. I called again and was told something similar.
It was not corrected. I called again and was supposed to be called back.
Bottom line _ they sent me an e-mail saying it had...
Complaint comments Comments Complaint country United States, South Carolina, Columbia Complaint category Banks

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