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Autos Direct Online Complaints & Reviews

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Autos Direct Online - Ohio - Deception

Posted: 2013-05-20 by    Chemetodd
Complaint Rating:  0 % with 0 votes
My experience with this company is very similar to others who have posted on this site. I had been following a 2004 Sequoia on eBay for some time and finally picked up the phone and called to inquire about more details. I spoke with Jeff Payne who told me that the vehicle was in great shape and that it had undergone extensive inspection and testing. I put down my deposit and scheduled a pick up time.

When I arrived at the dealership, I was informed that Jeff did not show up for work and that Matt would be handling the rest of the transaction for me. We completed the paperwork and...
Complaint comments Comments Complaint country United States, Ohio Complaint category Cars, Parts & Vehicles

Autos Direct Online - Ohio, Brook Park - Car Sales Fraud

Posted: 2013-01-31 by    02Avalanche
Complaint Rating:  0 % with 0 votes
Purchased vehicle from Autos Direct Online, Julie Turner. I asked very specific questions since it was purchased online. I have made several car purchases online so I was comfortable. Afterall they advertise as being the best. Julie Turner told me the vehicle was PERFECT with NO MECHANICAL PROBLEMS, I still have the emails. After receiving vehicle, I took it into the local dealership for state inspection. It FAILED miserably. They stated there was so much rust that the rear backing plates fell off in their hands. Not safe for state roads and should not have been sold in this condition. The rear...
Complaint comments Comments Complaint country United States, Ohio, Brook Park Complaint category Cars, Parts & Vehicles

Autos Direct Online - Ohio, Brook Park - Dishonest Business Practice

Posted: 2013-01-23 by    AY123
Complaint Rating:  0 % with 0 votes
I recently purchased a 2003 BMW 5 series from Autos Direct Online because the car appeared to be in excellent cosmetic condition and had low mileage.
Before I was able to test drive the vehicle, the car wouldn’t start because the battery was dead. This is understandable if the vehicle has been sitting for a while. After someone from the dealership jump started the car, during the test drive, I noticed the ride became very bumpy at highway speeds (55-65 mph). I was concerned that this might be a mechanical problem, but the dealer insisted that the tires just needed to be balanced. He...
Complaint comments Comments Complaint country United States, Ohio, Brook Park Complaint category Car Dealers

Autos Direct Online - Ohio, Brook Park - Autos Direct Online is unscrupulous

Posted: 2013-01-10 by    Stephen P
Complaint Rating:  0 % with 0 votes
I bought a 2005 MINI Cooper S from Autos Direct Online on November 28, 2012. The cost was about $10K, minus what I was given for my trade-in. We test drove the car, and it seemed to perform well. It had about 68, 000 miles and a clean CarFax. However, as soon as I drove the car home to Michigan, it started to act up. The Service Engine warning light came on, and the car suddenly went into "limp mode, " meaning that it operated at reduced power and would not go faster than 20 MPH. Restarting the car would temporarily solve the issue, but the problem continued to recur intermittently, making...
Complaint comments Comments Complaint country United States, Ohio, Brook Park Complaint category Car Dealers

Autos Direct Online - Ohio, Brook Park - ripped off also

Posted: 2012-11-17 by    Kenny Boggs
Complaint Rating:  100 % with 1 votes
Purchased a vehicle that appeared and was told was clean and had no problems, and there was no reason to spend the money to travel there to verify. Upon delivery was a different story. Interior was filthy (spotless in pics), large dent in top rear that was not in pics, driver door handle broken, and rear hvac did not work. Talked with Juan the salesman and he asked me to get estimates and he would try and take care of it. After I sent him estimates I never heard back from him, will not return messages, calls, or texts. Called the office numerous times and there is never a manager there or they give...
Complaint comments Comments Complaint country United States, Ohio, Brook Park Complaint category Car Dealers

Autos Direct Online - Ohio, brooke park - rip poff

Posted: 2012-09-02 by    Julie1234
Complaint Rating:  100 % with 1 votes
Buyers Beware - Terrible service treatment and product. I was lied to about so many things I dont think I could list them all. My salesperson Damarr promised me a warranty and a current PA inspection sticker was included in the price of the car. When I got there (after many unawsered returned phone calls) I was told my salesperson was on "vacation" and that they knew nothing about the things he promised me - I found out that he also lied about being the "manager" of the business. When I saw the car it had bald tires a cracked windshield no lighter...I could go on and on. I took...
Complaint comments Comments Complaint country United States, Ohio, brooke park Complaint category Car Dealers

Autos Direct Online - Ohio, Cleveland - unsafe and unreliable car sale

Posted: 2012-08-31 by    Scott C
Complaint Rating:  0 % with 0 votes
This was the worst car buying experience of my life, and at 58 I have bought and sold many cars. In July 2012 I saw a 2005 Subaru Baja on eBay. I planned to give it to my son for college in the West Virginia mountains. Subarus are safe, reliable and have AWD.

I contacted Autos Direct Online and said safety and reliability were my highest priority in a used car. I sought assurances that it was a solid car that could be trusted to get my son back and forth to West Virginia across 200 miles of interstates and tractor-trailers going 75 mph. I was told all their cars are “inspected”...
Complaint comments Comments Complaint country United States, Ohio, Cleveland Complaint category Car Dealers

Autos Direct Online - Ohio - Shady

Posted: 2012-07-29 by    Jebbers1
Complaint Rating:  50 % with 2 votes
This is the creepiest place I have ever encountered. Felt very uncomfortable. Website is very misleading. Their site is very professional in appearance and the vehicles look amazing online and then when you get there they are something much different!! This place looks like one of those places they set up today and you could go back tomorrow and everything and everyone would be gone. Very unprofessional!! Buyers beware. I'm not sure where these vehicles came from. That's the very uneasy feeling I had!!...
Complaint comments Comments Complaint country United States, Ohio Complaint category Cars, Parts & Vehicles

Autos Direct Online - Ohio, Brook Park - Scam artists

Posted: 2012-06-07 by    tcat123
Complaint Rating:  100 % with 3 votes
These guys are professional scammers. They broadcast on Ebays that they have 100% feedback and stand by Ebay's vehicle protection program. They use the bait and switch technique to make the buyer think they will have a good buying experience. I know because I was conned. A month ago I purchased a car from these guys through Ebay thinking if there were any discrepancies Ebay's vehicle protection program would step in and protect the buyer. What Ebay doesn't tell you is that they won't do anything after 30 days from the date of purchase. Autos Direct Online know Ebay's policy...
Complaint comments Comments Complaint country United States, Ohio, Brook Park Complaint category Car Dealers

Autos Direct Online - Ohio - misrepresentation

Posted: 2012-01-21 by    bulldog83
Complaint Rating:  100 % with 1 votes
I purchased a Odyssey van from autosdirectonline in October, they said it was in great condition, I asked Juan to make sure the trransmission was OK and he said there was no problems with the transmission or anything else on the van. When it arrived the transmission did not last 2 weeks before it stopped, cost thousands to fix, NO HELP AT ALL FROM AUTOSDIRECTONLINE. STAY AWAY FROM THESE PEOPLE THEY WILL STICK YOU BAD....
Complaint comments Comments Complaint country United States, Ohio Complaint category Car Dealers

Autos Direct Online - Ohio, Brook Park - Poor service, dishonesty

Posted: 2011-11-17 by    Audilovr
Complaint Rating:  100 % with 4 votes
I first contacted Autos Direct in May 2011 as they had a 2003 Audi A4 1.8T for sale. It had less than 75k on the odometer, and they only wanted $10, 000 for it. It sounded like a good deal. I had one of my friends from Cleveland look at it for me (I’m from the Detroit area), and he said it had some small issues, but it seemed like a good car. I put a deposit of $500.00 on the car, and went down to pick it up on the following Saturday. When I drove the car, it had bad idling problems. The check engine light came on during the drive, so I stopped at a AutoZone down the street from Autos Direct,...
Complaint comments Comments Complaint country United States, Ohio, Brook Park Complaint category Cars, Parts & Vehicles

Autos Direct Online - Ohio, Brookpark - Car Purchase

Posted: 2011-10-22 by    Kidsmom14
Complaint Rating:  0 % with 0 votes
I recently found an 02 BMW X5 on eBay with 69000 miles that was priced lower than others I had seen. I contacted the seller, and with much nervousness came to terms with him over the phone. I was very skeptical being that I'm from New York and I couldn't see the car before I gave him the deposit. Juan made me feel comfortable and answered all my questions, so I took a chance and went ahead with it. Within 10 minutes I had all of the paperwork in my Inbox. I decided that it would be cheaper for me to have the car shipped to my home, rather than fly there. I was pleasantly surprised when...
Complaint comments Comments Complaint country United States, Ohio, Brookpark Complaint category Car Dealers

Autos Direct Online - Ohio - Autos Direct Online

Posted:    Honest John
Complaint Rating:  75 % with 8 votes
I purchased a 2002 Honda CR-V from Autos Direct Online thru Ebay back at the end of July. This company is run by some of the hardest most dishonest cons artists I've ever meet to run a scam on out of area online buyers. The bait is the illusion of 100% possitive Ebay feedback and a vehicle that is discribed as being in excellent condition, then the hook, the non refundable $500 deposit. Vehicles are only shown by appointment so vehicles can be run through their shop to prepare them for your test drive which would include clearing engine codes. Now they real them in and take the money then throw...
Complaint comments Comments Complaint country United States, Ohio Complaint category Car Dealers

Autos Direct Online - Ohio, Brook Park - Misrepresentation re Car Purchase

Posted:    Rippedoff?
Complaint Rating:  47 % with 32 votes
I purchased a 2006 Honda CRV from Autos Direct Online on ebay. 1)I asked specifically about the "excellent condition" because of possible rust, etc. It was not revealed that undercarriage is all rusted (something I couldn't see when picking it up in the snow--they leave all their vehicles outside), antennae is missing and it was in a front end collision. 2) They charged me $300 over ad price on ebay and wanted to hold the refund until after I gave ebay feedback. I needed ebay to get $ back. 3) They asked me what I was offering for compensation for the not-so-excellent condition. They...
Complaint comments Comments Complaint country United States, Ohio, Brook Park Complaint category Car Dealers

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