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Ashley Furniture Complaints & Reviews

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Ashley Furniture - Poor customer service - delivery system

Posted: 2014-07-15 by    asdfkljasdl;fjk;
Complaint Rating:  0 % with 0 votes
Ashley Furniture uses a contract system of delivery agents that provide exceptionally poor communication and customer service. Additionally, calling Ashley customer service results in a "sorry", but no other attempt to offer a solution or provide a good customer service experience. Issue: For the second time in two years I have ordered a furniture set from Ashley only to have the delivery delayed weeks with Ashley blaming their contract delivery service providers. The current delivery system gives the customer no option to select when the furniture is delivered. In the store the customer...
Complaint comments Comments Complaint country United States Complaint category Furniture

Ashley Furniture - Durablend Fabric peeling after 3 months

Posted: 2014-05-11 by    William McIver
Complaint Rating:  0 % with 0 votes
Ashley Furniture is beautiful on the show room floor. However, my sister and I bought the same couch the same day. Within 3 months the fabric began to slit and peel. Ashley does not follow through with their warranty specifications. I am embarrassed of my furniture and the only option is to burn it and buy better. My sisters couch has duct tape holding together slits on several cushions etc. I have to hide the fabric with throws and blankets. Ashley Furniture should pay for their lack of customer support and extremely poor quality furniture!...
Complaint comments Comments Complaint country United States Complaint category Furniture

Ashley Furniture - Texas, Spring - Poor quality poor service

Posted: 2014-04-12 by    Joe Marzouk
Complaint Rating:  0 % with 0 votes
We purchased top of the line leather furniture and the seating started to sag after 2 days.
I tried to rerun the furniture because of poor quality and I was told I could only exchange it, I replied that I had the best quality furniture they made so why would I exchange it for a lesser quality product and have store credit to buy more garbage?
The swivel rocker was delivered defective.
We called customer service that sent a technician out to look at the problem. They sent me a box and I scheduled a 2nd appointment only to find out that I had nothing I needed to repair any of...
Complaint comments Comments Complaint country United States, Texas, Spring Complaint category Furniture

Ashley Furniture - Salesperson

Posted: 2014-04-06 by    pixarfan
Complaint Rating:  0 % with 0 votes
My husband and I went to Ashley Furniture in Winnipeg St. James on Saturday April 5th at about 2.30 pm. We entered the store and we started looking at the products. We are building our new home so we started browsing all the areas. Then a salesperson approached to us and asked what brought us there that day and we told him that we were browsing. He left us and we kept looking around. Then he approached us again asking if we wanted a flyer we politely said no and he wouldn't take no for an answer. He started coming too close to us and invading our personal space. When we refused to take the...
Complaint comments Comments Complaint country Canada Complaint category Retail Stores

Ashley Furniture - Shon Reid

Posted: 2014-03-03 by    Shon reid
Complaint Rating:  0 % with 0 votes
I bought a living room set in July 2010. The salesman suggested I buy a extended warranty. The company they use for insurance claims said the do not cover cracking on the couch. I never put any chemical on it. I called Ashley back with this information and there reply was "sorry". I spent 3500 dollars on a couch that I am in the process of throwing out because they don't stand behind there product. Please do not go to ashley...
Complaint comments Comments Complaint country United States Complaint category Furniture

Ashley Furniture - Texas, Live Oak - Furniture delivered broken parts missing

Posted: 2014-03-02 by    maytagSAG!
Complaint Rating:  0 % with 0 votes
Went to Ashley furniture to get a new bed and couch. spent over $4000. on furniture. bought a bed and a couch. the bed has a mechanical base. the bed was supposed to be on back order but was supposed to receive the couch the next weekend. got a call Thursday before the scheduled Saturday delivery the couch was on backorder for over 5 weeks. bed delivered in 2 weeks, I was told to leave the current bed frame on my head board and the delivery people would remove my old mattress by sales person, the delivery men told me the bed frame had to be removed, but they couldnt do it and didnt have time for...
Complaint comments Comments Complaint country United States, Texas, Live Oak Complaint category Furniture

Ashley Furniture - Damanged Furniture, Missing Furniture, False Financing Claims

Posted: 2014-02-19 by    mkenney370
Complaint Rating:  100 % with 1 votes
This company MUST be lying when they say they "want to be the best furniture company!" We purchased our Key Town Dining Room table/leaf and 8 chairs from then in January 2014. When it was delivered, we received the table, cracked table leaf and only 6 chairs. One chair was even used, not to mention we were missing 2 chairs. When we called, they said we only purchased 6, but our in-house financing paperwork from Ashley Furniture shows 8 chairs - their manager even signed the paperwork! After 2 hours of being on the phone with the store in Harbison BLVD, Columbia, SC they decided to offer...
Complaint comments Comments Complaint country United States Complaint category Home & Garden

Ashley Furniture - Sonoma Sofa and Recliner

Posted: 2014-02-03 by    JanGarver
Complaint Rating:  100 % with 1 votes
Purchased Sonoma sofa and matching recliner in August of 2012.

Developed an issue with one recliner in June 2013 where the leather developed two circle (dime size) where leather was gone.

They came out promptly and replaced the section on the recliner.

January 2014 developed a missing leather spot (dime sized) on sofa seat area. Called retailer and received the warranty expired sorry.

My complaint. This is a known issue with this specific item. Furniture should last longer than 1 1/2 years.

There needs to be some accountability...
Complaint comments Comments Complaint country United States Complaint category Furniture

Ashley Furniture - Damaged Tables

Posted: 2013-12-30 by    pheanix
Complaint Rating:  0 % with 0 votes
Like so many other reviews posted, I made a BIG mistake buying from Ashley Furniture. The problem is the warehouse located in Newark, Delaware. When the furniture was delivered (loveseat, recliner and sofa - all power, 2 end tables, coffee table and two lamps), one of the delivery guys was very rude. He walked in like he owned the place and not even a greeting. They damaged the loveseat, couch and recliner by scratching them going up the stairs and into the door. This also left unsightly damage to the door entrance. When I suggested that they do more to protect the furniture in the future, he had...
Complaint comments Comments Complaint country United States Complaint category Furniture

Ashley Furniture - Reselection failure

Posted: 2013-11-15 by    Bennett King
Complaint Rating:  0 % with 0 votes
My wife made a reselection on some furniture, the delivery was attempted, the driver reported that there was cat hair on the back of the love seat that we were sending back, thus creating this issue, the Driver reported to the dispatcher that cat hair was present and the dispatcher told me that they would not take the couch back because it was not in show room condition, i asked the driver to show me the cat hair and he could not, what he saw was a very minute dust/ lint ball and that was it. and so here is where the fire works started, the Driver in his young impressionable mind decided to make...
Complaint comments Comments Complaint country United States Complaint category Furniture

Ashley Furniture - Texas - Peeling Leather

Posted: 2013-10-06 by    Terri P
Complaint Rating:  0 % with 0 votes
It appears Ashley "paints" their leather furniture. Our living room sectional/chase started to peel and has continued to peel in areas that we don't even use. After reading the reviews and the extended warranty, the repairs would not be covered. We confirmed w/ a furniture repair company and painted leather can not be repaired. It stinks that we spent close $2, 000.00 for our furniture. Now part of it is going to the curb and we have to use old furniture that is over 8 yrs old - the leather is perfect just not the color (dark green).

Be careful what you purchase at...
Complaint comments Comments Complaint country United States, Texas Complaint category Furniture

Ashley Furniture - Warrant Service

Posted: 2013-10-02 by    AshleyIsGarbage
Complaint Rating:  100 % with 1 votes
We purchased a reclining couch and loveseat from Ashley Furniture (Route 42, Turnersville, NJ) in March 2012. Around the beginning of July 2013, one of the cables via the reclining mechanism in the couch snapped. It was no longer possible to recline that side of the couch.

As this was within the warranty time (2 years) for the Crest “No Worry” service e agreement, for which we paid extra, I was entitled to a replacement. I called the Ashley Customer service line on the same Saturday that this happened (1-800-994-7514 ext. 52). A ticket was submitted, and the representative...
Complaint comments Comments Complaint country United States Complaint category Furniture

Ashley Furniture - Repair not covered

Posted: 2013-08-23 by    Mad in Grandview, Texas
Complaint Rating:  0 % with 0 votes
I purchased a sofa and loveseat from Ashley Furniture and I also purchased a "protection plan" the same day. The frame on the sofa and the loveseat broke less than a month after it was delivered. I knew I was going to be moving, so I waited until after I moved to have the furniture repaired. I called Ashley after I moved and was told they would NOT cover the repair because I had moved the furniture! They said to call Montage, the furniture warranty company (to whom I paid $250 to cover my furniture!!!). Montage denied my claim because the frame breakage occurred more than 5 days before...
Complaint comments Comments Complaint country United States Complaint category Furniture

Ashley Furniture - Washington, Richland - Montage Protection Plan

Posted: 2013-07-23 by    Beware Ashley/Montage Protection Plan
Complaint Rating:  0 % with 0 votes
I purchased a leather sofa and loveseat from Ashley Furniture in September 2010. At the time I also purchased the Montage Protection Plan. I was told by the salesperson that If I did not have a claim in 5 years I would receive back the $199.95 + tax for not utilizing the protection plan. I was also told by the salesperson that if I paid my purchase in full before the 5 years that I would receive my money back early. I contacted the store yesterday, spoke with the manager and he stated that I would not receive my money back, I would receive an in-store credit. There's no way I would have purchased...
Complaint comments Comments Complaint country United States, Washington, Richland Complaint category Furniture

Ashley Furniture - Maryland, Glen Burnie - Pricing

Posted: 2013-07-03 by    D Jacobs
Complaint Rating:  0 % with 0 votes
After Purchasing the furniture from them, I had found a web site that carried the identical items a lot cheaper, Furniturepicks.com, I talked with a manager and she informed me there would be a 30% restocking fee to return the items. Really, 30%? get serious. Markups on furniture are great so why not make me happy and meet there prices, or come close even. No help at all. Never buy there again...
Complaint comments Comments Complaint country United States, Maryland, Glen Burnie Complaint category Furniture

Ashley Furniture - California, Montebello - ashley couch

Posted: 2013-06-03 by    mary bayze
Complaint Rating:  0 % with 0 votes
My mother bought a couch by Ashley furniture a few years ago and never sat on it so three years ago we sat and after a few months the frame was no good. it sinks. I truely believe when Costco sells products their made cheaper but carry the name. I did check warrenty even if its passed the couch should not have done that. I will give Ashlley furniture abad rating everytime I get a chance....
Complaint comments Comments Complaint country United States, California, Montebello Complaint category Retail Stores

Ashley Furniture - Kansas, Wichita - Extended Warranty

Posted: 2013-03-25 by    Ken Rishel
Complaint Rating:  100 % with 1 votes
We purchased over $3000.00 from this store. As Ashley had a good reputation we felt comfortable in purchasing. The sales staff at this store pressured us into purchasing an extended warranty telling us that it would extend the factory warranty for another 2 years. In good faith and trusting Ashley Furniture we purchased, Yes, I understand the buyer beware thing, but we did opt for the extended warranty. The one time that we attempted to use it we were sent a list of exclusions. The warranty doesn't cover anything. After we had purchased the furniture and attempted to contact the store we found...
Complaint comments Comments Complaint country United States, Kansas, Wichita Complaint category Furniture

Ashley Furniture - Maryland, Bel Air - non delivery

Posted: 2013-02-12 by    alice edwards
Complaint Rating:  100 % with 2 votes
I bought a sofa on December 24, as christmas gift, was told and receipt stated 4-6 weeks, have been calling since the end of January and keep getting told next week, today I was told the sofa is on back order and estimate is not 2/26/2013, this will be 9 weeks from purchase and if it is not there I can apply for a refund and wait 21 days to get a refund of which I paid cash when I bought this sofa...
Complaint comments Comments Complaint country United States, Maryland, Bel Air Complaint category Furniture

Ashley Furniture - Florida, Tampa - Peeling

Posted: 2013-01-22 by    mchargue65
Complaint Rating:  100 % with 3 votes
Yes my bed is out of warranty however there is no excuse for a "leather" bed for well over $1000 to do this! I will never buy anything from Ashley Furniture again. Buyer beware of any "bi-cast" furniture. It is junk and this company does not stand behind its products....
Complaint comments Comments Complaint country United States, Florida, Tampa Complaint category Furniture

Ashley Furniture - New York - Customer Service

Posted: 2013-01-04 by    John Borg
Complaint Rating:  0 % with 0 votes
I bought almost a house full of furniture (bedroom, LR, study, kitchen) from Ashley. I noticed the next day that two of the pieces were damaged. The disturbing thing was the desk had two chunks missing from it and someone just slapped putty on it and shipped it out like that. I called Ashley and they stated a tech would have to come and look at it. Tech arrived a week later and made a report that both pieces would need to be replaced. I called a week later and was told it had to be "approved by corporate". They had no idea about the desk even though it was in the same report. I had to...
Complaint comments Comments Complaint country United States, New York Complaint category Furniture

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