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ASDA - never get food delivered

Posted: 2014-07-30 by    angela mckinnon
Complaint Rating:  0 % with 0 votes
i did a home grocery shop from asda, when the delivery came the more than half of my shopping was missing, the driver relised he accidently gave my shopping to the previous person he delivered to, he said he will go back to the store and sort it out, i never heard from him again, so i called the store and explained what had happened, the lady on the phone said i will refund you for what you never received, but i did not want this, i wanted my shopping so she said i will get it resent to you, but i still never received it, so a day or two later i called again, and had to explain all over again, and...
Complaint comments Comments Complaint country United Kingdom Complaint category Food

ASDA - Hygiene

Posted: 2014-06-15 by    Miss T Muesli
Complaint Rating:  0 % with 0 votes
I informed them of a piece of packaging of which seemed to be bag string. They emailed me back to tell me to send the empty bag and the foreign body. Unfortunately someone threw this as i wrapped it in foil and they didnt realise it was important. The point is I know that they should still chase this up as there will be more in other packets I can guarantee. Health and hygiene and safe procedures will not allow for this to happen. It could and may still be a choking hazard. It will have caused cross contamination. This is atrocious on such a big scale. I have just got my next order from Asda and...
Complaint comments Comments Complaint country United Kingdom Complaint category Food

ASDA - game querie

Posted: 2014-05-29 by    stephenie mcmillan
Complaint Rating:  0 % with 0 votes
I've been looking for The amazing spider-man 3 for my son and for the past month asda cookstown has had it advertised with the other xbox 360 games, i am a regular customer at asda and keep getting told it will be in, in a couple of days-to return a couple of days later to find out its not there.This has been going on for the last month and not only is it building my sons hopes up it, s also waisting our time.This is not the first time this has happened i get the impressing i'm told this just to keep coming to purchase other items i just wish i'd get a straight answer so i wouldn't...
Complaint comments Comments Complaint country United Kingdom Complaint category Gambling Games

ASDA - No refund after 2 weeks

Posted: 2014-05-19 by    Debbie6
Complaint Rating:  0 % with 0 votes
Nearly 3 Weeks ago I had an online delivery, they had replaced my order for Dog Food with different Dog food, no phone call to ask if she likes that or to put in something else, well she didn't like that brand of dog food, first strike, so the delivery driver done a door step refund, I still haven't had it back yet, it's not a large amount but that's not the point, when I first phoned they said it was going through, give it a couple of days more. When I phoned up today it hadn't been processed at all, and it will take up to 5 days to be put back into my account, I will never...
Complaint comments Comments Complaint country United Kingdom Complaint category Products & Services

ASDA - Toilets

Posted: 2014-04-23 by    unhappy chap
Complaint Rating:  0 % with 0 votes
Bearing in mind Asda is a food shop hygiene should be a priority however in this particular store the toilets are disgusting. This is not just a one off. I go shopping with my 2 year old girl every Saturday and she often needs to use the toilets during an hour or twos shopping trip. It disgusts me to have to clean the toilet seat myself before I can let her sit on it. I have even tried to let her use the disabled toilets but they were worse. I know some people are lets say messy and Asda cannot be expected to keep it pristine 24/7 but these toilets clearly do not receive the attention they need.and...
Complaint comments Comments Complaint country United States Complaint category Retail Stores

ASDA - Online shopping order

Posted: 2014-02-19 by    Jo Scurry
Complaint Rating:  0 % with 0 votes
I shopped online and received emails and indeed can still see my online order.
My complaint is about the procedure regarding product no. 4018602. Champagne.

The offer was a bottle for £10. I ordered it and there was nothing on the online checkout to say the offer would have expired.

The order was delivered and I accepted the substitutions and it was only as I checked the price later that I was concerned that the projected order total and the actual total differed so much.

It was then that I noted the champagne charged at the full price of...
Complaint comments Comments Complaint country United Kingdom Complaint category Food

ASDA - food was no good after all tills not being open

Posted: 2013-12-29 by    summerjohn
Complaint Rating:  0 % with 0 votes
we went shopping on the 23rd december and it was very busy and all the tills was not opened and it took an hour before we were served and a five min ride home we got home and put the food away and not thinking the frozen food would be no good we froze it and i an two children ate them and got food poisoning now we not dare touch any of the food so now we are without food for a week because off this i know i should have known about frozen foods being a parent and all but i did not know asda should have known it was going to be a very busy time and had all staff in and all tills open over the very...
Complaint comments Comments Complaint country United Kingdom Complaint category Food

ASDA - No Turkey!!

Posted: 2013-12-16 by    michymichy
Complaint Rating:  0 % with 0 votes
Travelled all the way from Belgium to purchase Christmas goodies on 14 December. Could not believe it when I was advised by the salesperson that turkeys would not arrive in store until the following week!! Unbelievable ASDA. Spent nearly £400 with you too - you were even out of small turkey breast joints - and there wasn't anything suitable for 2 people....
Complaint comments Comments Complaint country United Kingdom Complaint category Food

ASDA - PHOTO MACHINE

Posted: 2013-11-28 by    bb168
Complaint Rating:  0 % with 0 votes
i went to your asda superstore in great bridge, tipton, west midlands on 15/10/13 at around 4pm to use one of your photo machines to get some photo's printed off on my xd picture card, however during the process the machine froze and i was waiting a while before asking the staff for help. your staff then pulled out the xd card and inserted in another machine and all my 124 photo's on my xd card were gone.
the staff assured me it will not have been deleted and if i put it back into my camera the photo's should still be there so i went home tried it on my camera and the images...
Complaint comments Comments Complaint country United Kingdom Complaint category Photo Services

ASDA - Home Grocery

Posted: 2013-11-06 by    janes1
Complaint Rating:  0 % with 0 votes
Ignored letter by ASDA Head Office, Customer Services and Leamington Spa Store. Cancellation of Order: Total* £286.84
I refer to a cancelled order on 18 October which was booked between 1 – 3p.m. At 15.55 p.m., when the order had still not arrived, I rang Customer Services to find out what the problem was. Just to put this into context, I am a regular Asda Home Shopping Customer, spending similar amounts per month (£150-£250).On this occasion; the amount was £286.84, a large shopping order for an Anniversary Party. I was told by Customer Services that my Asda...
Complaint comments Comments Complaint country United Kingdom Complaint category Food

ASDA - England, Hampshire - No delivery

Posted: 2013-10-08 by    Tanners
Complaint Rating:  0 % with 0 votes
Made and order for £276 to be delivered, at the time of delivery I get a phone call from asda from a person who's acent is so broad I can't understand a word he is saying but I do catch my shopping isn't coming on the second repeat. because their driver crashed the Van. I'm a single mum of 4, with no food in the house. and no shopping, I managed to scrap together beans on toast for their dinner, enough cereal for the youngest 3 to have while the eldest went without so his little sisters could eat. and they have all gone to school without lunch. on top of this they have...
Complaint comments Comments Complaint country United Kingdom, England|Hampshire Complaint category E-Shopping

ASDA - England, Middlesex, London - Groceries undelivered

Posted: 2013-10-05 by    Agnes83
Complaint Rating:  0 % with 0 votes
I did my internet shopping on Wednesday and had my delivery date set up for Friday between 7-9 p.m. I've been waiting till 11 at night because I thought there might be traffic etc. But no-one showed up. There was no contact from Asda or the driver also on the next day. So I called them and they cancelled delivery that should be the day before. Wow! No 'We're sorry', no 'Let me give you free delivery for inconvenience'..There should be less people buying there so they would care about every single person who is waiting for delivery. Better to try in the other shops!...
Complaint comments Comments Complaint country United Kingdom, England|Middlesex, London Complaint category E-Shopping

ASDA - England, Hampshire, Fareham - Disabled not allowed to use self service checkouts

Posted: 2013-09-27 by    RobG666
Complaint Rating:  0 % with 0 votes
I had just pooped into my local Asda last Sunday (22/9/13) to pick up some veg for the Sunday Roast. Being disabled I used one of the store supplied electric mobility scooters, I got my shopping and proceeded to the self service checkouts with the conveyor belt, as I have done many times before. Just as I was about to place my shopping on the conveyor belt an Asda Colleague came rushing over and said that I wasn't allowed to use these till and that I had to use the Disabled Checkout! I protested and said that I've used them before, what's the problem, She just reiterated that I couldn't...
Complaint comments Comments Complaint country United Kingdom, England|Hampshire, Fareham Complaint category Food

ASDA - Double charged

Posted: 2013-09-19 by    Mumof22468
Complaint Rating:  0 % with 0 votes
This month asda has double charged us. And it's so obvious, they have taken the same amount out on the same day. However they are now saying they have to investigate. Thus has taken over a week and every time we call we always get told its being investigated and they will call us back (they don't). Surely on some level this is stealing ? And from looking through other people's complaints thus happens all the time. I have a 10 week old and a 2 year old. We now need to buyers nappies and milk but have no money because of this mistake. Having to ask family for help when you 30 years...
Complaint comments Comments Complaint country United Kingdom Complaint category Food

ASDA - England, Lincolnshire, Epworth - Double charged for shopping

Posted: 2013-09-14 by    Chelle33
Complaint Rating:  100 % with 1 votes
Placed a order for Wednesday the 11th of September for which I received a email confirming total cost would be £169.60 they requested payment and my bank authorised it.Two days later on the 13th September £203.60 went out of my bank account to Asda and on the same day they put a separate request to my bank for the same shopping order of £169.60! I'm now overdrawn by £147.05 the £22.55 I was saving for any extras myself and two disabled children may need over the weekend is now stuck in my account as Asdas South African customer service advisors, whom I may add...
Complaint comments Comments Complaint country United Kingdom, England|Lincolnshire, Epworth Complaint category Food

ASDA - England, Yorkshire, Rotherham - Asda online Delivery

Posted: 2013-07-19 by    Jacqui Talbot
Complaint Rating:  0 % with 0 votes
I did an Asda online delivery for 14th July 5pm-7pm. I received the delivery with 6 items missing. I rang the asda online number 0800 9526060 which I found out 3 days later was actually based in South Africa. Spoke to numerous advisers on 3 separate days and they said they would issue £10 evoucher. They said they had spoken to the store manager in question Laura Jeffries but I spoke to her Tuesday evening and she advised me that no one had spoken to her and she wasn't even working Sunday Evening. She also advises that they are not in a position to issue evouchers. I finally reveiced my...
Complaint comments Comments Complaint country United Kingdom, England|Yorkshire, Rotherham Complaint category Food

ASDA - England, Kent - SHOPPING DELIVERED TO INCORRECT ADDRESS DESPITE PHONE CALL,£112 TAKEN FROM MY BANK AND i HAVE NO SHOPPING SOMEONE ELSE HAS IT!!

Posted: 2013-07-04 by    tray19
Complaint Rating:  0 % with 0 votes
Ordered online £112 shopping, morning of delivery email advised old address for delivery despite being updating on computer before order made! Rang customer service to cancel and rearrange delivery to my new address thought this was the end of the matter but Oh no Wednesday morning a text informed me my shopping wont be delivered due to bank decline payment (lucky for me they realised duplicate amount- Or unauthorised overdrawn charges would also apply ) upon ringing customer services I was told after approx 15 calls (me calling them & never receiving a call back as promised) over 8 hours...
Complaint comments Comments Complaint country United Kingdom, England|Kent Complaint category Retail Stores

ASDA - England, Essex - Over charged etc

Posted: 2013-04-28 by    bentona
Complaint Rating:  0 % with 0 votes
Shopped online at asda, they added about £10 to my bill for nothing, on a whim, all the items clearly shown on itemised bill add up to to the lower price, so have basically ended up paying £13 pounds for delivery plus the fact a lot of items I ordered were missing, would never have ordered if I had known. Tried to contact your company was told they had just decided to change prices, and therefore would not correct issue. Isn't this fraud? False Advertising?...
Complaint comments Comments Complaint country United Kingdom, England|Essex Complaint category Food

ASDA - England, North Yorkshire, Malton - Unethical Dismissal

Posted: 2013-04-03 by    SB3645
Complaint Rating:  100 % with 1 votes
My complaint is with regards to an incident that happened recently at the Asda supermarket in Malton. Two 'colleagues' were recently sacked due to apparent misconduct when they ate approximately 10p's worth of chocolate from the cage that holds the waste food. This food is deemed unfit to sell or is out of date, although the majority of food is still perfectly edible and could easily be donated or given away for free. Asda on the other hand would rather claim the money back from wasting this food rather than give it away for free, a fine example of greed and capitalism. The two colleagues...
Complaint comments Comments Complaint country United Kingdom, England|North Yorkshire, Malton Complaint category Employers

ASDA - England, Cumbria, Kendal - WIne Bottle holders - Fresh veg - Cust service

Posted: 2013-03-28 by    Susan Spike
Complaint Rating:  0 % with 0 votes
The wine bottle holders and positively unsafe with the holder breaking when we were emptying the car! in blizzard conditions last week! The veg. offered were poor at best -and onions/limes were brown - ughs! The check out lady was too busy chatting to her friend and took 15 mins + to scan through things i would have taken 5 to do! the Customer service guys re not really interested and a promised call back from the Manager did not materialise - On calling again the second CS rep. was not really interested and suggested that they make no guarantees of the holders or any packaging! APPALLING! and shameful...
Complaint comments Comments Complaint country United Kingdom, England|Cumbria, Kendal Complaint category Food

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