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Alabama Power Complaints & Reviews

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Alabama Power - theft

Posted: 2013-03-16 by    kevin sellers
Complaint Rating:  0 % with 0 votes
Charged credit card 20 dollars when I made 2 pmts on time they said it was wrong info I am not an idiot entered correct info I guess they do what they want when they have control of your power...
Complaint comments Comments Complaint country United States Complaint category Credit Cards

Alabama Power - Alabama, Auburn - fluctuating monthly bill

Posted: 2012-12-19 by    dakota02
Complaint Rating:  100 % with 1 votes
I am wondering why our power bill fluctuates so drastically every few months. It will be fairly consistant for several months and then dramatically increase or decrease for a month. For example; our monthly bill ranges from 125-175 a month depending upon the season. Then we get a bill for 400. The bill then goes back to "normal" then we get a bill for 20 dollars...yes i said 20 dollars. We r not on any budget billing system and i CANNOT get a straight answer from the power company. I have been told that that this company doesnt do monthly estimates in lieu of actual readings unless ur...
Complaint comments Comments Complaint country United States, Alabama, Auburn Complaint category Utility Services

Alabama Power - Alabama, Montgomery - Rude!

Posted: 2011-12-21 by    CARA3
Complaint Rating:  0 % with 0 votes
I just purchased a new home and called Alabama Power last week to have the power turned on for the home inspection. The guy did not understand what I wanted so I asked to speak to someone who spoke english and could understand me. His supervisor got on the phone and was horribly rude to me. She also did not understand that I needed the power turned on for 3 days for the inspection to be done because until closing that is all that I am allowed to have power to the house for(bought the home through HUD). She even went as far as to be completely quiet in an attempt to make me think she had hung up...
Complaint comments Comments Complaint country United States, Alabama, Montgomery Complaint category Utility Services

Alabama Power - Alabama, Mobile - Bill is strangely high but no help from reps.

Posted: 2011-11-18 by    Changing the future
Complaint Rating:  100 % with 2 votes
Alabama power has been installing Smart Meters in the area, Ours had a problem, When hooked up they could not get it to work correctly (said the tech installing it). He left and a few months went by and another tech showed up saying it was not transmitting. Well here is the problem Our bill made a drastic jump for the month they said it wasn't transmitting. They just said it was the hottest month so I used more energy. I live in a large house but the fact is it has no A/C or Heating system. We use a window unit that was brand new and smaller than the one we used the previous year. Also we have...
Complaint comments Comments Complaint country United States, Alabama, Mobile Complaint category Utility Services

Alabama Power - Alabama, Odenville - Power lines

Posted: 2011-09-06 by    sarahmit11
Complaint Rating:  100 % with 1 votes
My power lines need to get fixed! I've lived in this house for a year and I've been without power an estimated 5 times! THe line I'm on effects me and the 9 houses that are not in the subdivision down the other way EVERYTIME. BUT my other neighbors and other subdivision residents (In which I"m a part of) are NEVER EFFECTED. IF the wind blows just right or it rains too hard the transformer/fuse busts. I want this fixed! Because this time they're telling me I'll be without power 6 days!!! Everytime my power goes out, it costs my family a ton of money and I"m tired...
Complaint comments Comments Complaint country United States, Alabama, Odenville Complaint category Utility Services

Alabama Power - Alabama - service

Posted: 2011-07-20 by    PISSED LEEDS
Complaint Rating:  100 % with 2 votes
I bought a computer from these liars.. two conditions of the contract was at home service and operating system upgrade if needed..Paid over 200.00 for warranties.Jim Warton is a liar and i have proof.. still days and months later still fighting no arbitration no protection from fr5adulent people like jim warton..OVER A BARREL ..never buy anything from these liars and crooks.. They cant even hold to there own terms.Called the warranty company even they said no.The state of alabama is going to hell with liars and crooks at the helm.I have proof, , if needed.. They refuse to take it back too..told...
Complaint comments Comments Complaint country United States, Alabama Complaint category Laptops / Notebooks

Alabama Power - Alabama, Camden - bills being to high since they change the meters

Posted: 2011-05-19 by    patricia millender
Complaint Rating:  100 % with 1 votes
hi my name isPatricia Millender and i have a complaint about my light bill. every since alabama power change the meters my light bill has been very high it has change frome $200 to $600 or better. i really think that something needs to be done about this and its not only me its the community. we need your help.


Thanks,
Mrs.Patricia Millender...
Complaint comments Comments Complaint country United States, Alabama, Camden Complaint category Utility Services

Alabama Power - Alabama, Birmingham - Collection Procedures

Posted: 2011-03-17 by    Jcadwell
Complaint Rating:  0 % with 0 votes
I've called constantly for the past 2 weeks about this bill. Advising customer service that I am on SSI and would be getting help from project share to pay this bill. I used my whole check in jan. to pay 665.00 on this account all because I was not allowed to place my budget billing accumulation into the acct for reconnect.(I was in the hospital when it was disconnected) This past month I had to play catch up with other bills. As I have stressed many times my appointment for the Red Cross is 03/21. I called way before the due date of the bill, but this was the soonest appointment they had....
Complaint comments Comments Complaint country United States, Alabama, Birmingham Complaint category Business & Finances

Alabama Power - Alabama, Jasper - being direspected in front of everyone

Posted: 2011-03-05 by    Ted M Lynn
Complaint Rating:  50 % with 2 votes
I went into the Jasper Al office to pay my bill and get service turned on at my new house that my ex wife lived in til the divorce was final and the teller there Amanda looked on the computer and seen there was a big bill here from my ex wife (Tracy Lynnn) so she called manger od branch James down and when he came! Manda started yelling at me telling me that this bill had to be paid in full so everyone in there knew my business it was really embarrassing. Neither of them would listen to what had to sashe just kept yelling at me. I told them I took my name off of the account 4 years ago when I got...
Complaint comments Comments Complaint country United States, Alabama, Jasper Complaint category Utility Services

Alabama Power - Alabama, Homewood - Money

Posted: 2011-01-27 by    3463davis
Complaint Rating:  100 % with 3 votes
Bill only goes up, even after changes have been made. Fighting a loosing battle. I could flip the breakers for a month and my bill would be higher....
Complaint comments Comments Complaint country United States, Alabama, Homewood Complaint category Products & Services

Alabama Power - Alabama, Centreville - Deceased moms bill

Posted:    Strugglingtosurvive
Complaint Rating:  67 % with 3 votes
I found out July 30th that my mom had cancer, 3 different kinds. on August 3rd I found out she had 30 days to live. She died August 24th. September 3rd I went to have the lights cut off in her name and on in mine. They told me i couldn't because she owed a 3800.00 dollar bill, that i am being held responsible for... They know i have 4 kids and need power, I was told if i didn't pay the bill I would not be able to get power to my land...I think we are going to check into solar energy......
Complaint comments Comments Complaint country United States, Alabama, Centreville Complaint category Utility Services

Alabama Power - Bad service

Posted:    Alex
Complaint Rating:  86 % with 21 votes
I live in Alabama and my power bill has doubled since this time last year. I have not been running my heating and cooling system either. I called Alabama power and of course I got a range of excuses. My kwh has increased but I am doing nothing different. I have new appliances and there is only 2 people living in the house. I didn't notice my bill increasing so much till a house was built next to mine. I know that Alabama power has increased there rates but the increase is well above what the increase is suppose to be.
I am disabled and live on a fixed income. My power bill is not far...
Complaint comments Comments Complaint country United States Complaint category Products & Services

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