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Here is a copy of a letter I sent to Aeroplan earlier this week.

Rupert Duchesne
President & Chief Executive Officer
Aeroplan

Dear Mr. Duchesne, I have been a loyal Aeroplan miles collector since 1996. To date I have collected over 57000 airmiles...

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All of my air miles have been removed from my account at Aeroplan because of no recent activity. I was not notified because they did not have my recent addresses. They did have my phone number and city of residence. When I called they said they have no leniency and they don't care if I...

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I lost over 60 000 Aeroplan miles... miles that I earned through customer loyalty! Those miles were money in the bank: I was saving them for a trip to Greece with my family. I am so disappointed, and pissed off! They took money that belonged to me without any notification whatsoever! ...

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Jan 3, 2008
I was checking my account today to redeem aeroplan points, only to discover that my account was wiped clean of 127,383 points. Apparently, my account was inactive and a gap of 2 1/2 months before I resumed use of it. Because of this time frame, Aeroplan wiped away 127,383...

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I just lost my 49000 miles (points). Aeroplan simply deleted all. I spent 8 years to collect these points (member since 2000). I am very disappointed about this!! It is same as stealing my money from me. I specifically chose Air Canada to fly, Esso to pump my gas and Nationals to rent cars just...

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I just found out, whilst checking my Aeroplan account after depositing points earned via another promotion, that Aeroplan deletes over 49, 000 points without notification. When I called up to enquire as to where my points had gone to, I was met with rudeness, veiled with indifference.

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I have been ripped off, over 43, 000 points.
Last month they were there, this month not - deleted due to inactivity they say.

Is there is class action lawsuit possible? I know I am not alone....

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Like so many others, I was ripped off of all my points without notification. If anyone knows of a lawsuit or any others means that we can get back what is ours, please let me know....

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Tried to order a Delta coupon for a stay that I had planned (2 weeks ahead of time) Was told that they don't have the voucher system any more (I get junk mail from Aeroplan every day - but never informed about this change)
Booked my stay and then tried to order the gift card on line...

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Tonight, I went to cash in Aeroplan miles for a Christmas gift only to discover the points had been deleted because it had been a year (Oct 21, 2007) since the last activity. Their supervisor told me an e-mail was sent but I ne ver saw it and went throught the spam without success. AT the very...