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I lost over 60 000 Aeroplan miles... miles that I earned through customer loyalty! Those miles were money in the bank: I was saving them for a trip to Greece with my family. I am so disappointed, and pissed off! They took money that belonged to me without any notification whatsoever! ...

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Here is a copy of a letter I sent to Aeroplan earlier this week.

Rupert Duchesne
President & Chief Executive Officer
Aeroplan

Dear Mr. Duchesne, I have been a loyal Aeroplan miles collector since 1996. To date I have collected over 57000 airmiles...

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Jan 3, 2008
I was checking my account today to redeem aeroplan points, only to discover that my account was wiped clean of 127,383 points. Apparently, my account was inactive and a gap of 2 1/2 months before I resumed use of it. Because of this time frame, Aeroplan wiped away 127,383...

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I just lost my 49000 miles (points). Aeroplan simply deleted all. I spent 8 years to collect these points (member since 2000). I am very disappointed about this!! It is same as stealing my money from me. I specifically chose Air Canada to fly, Esso to pump my gas and Nationals to rent cars just...

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I just found out, whilst checking my Aeroplan account after depositing points earned via another promotion, that Aeroplan deletes over 49, 000 points without notification. When I called up to enquire as to where my points had gone to, I was met with rudeness, veiled with indifference.

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Tried to order a Delta coupon for a stay that I had planned (2 weeks ahead of time) Was told that they don't have the voucher system any more (I get junk mail from Aeroplan every day - but never informed about this change)
Booked my stay and then tried to order the gift card on line...

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Tonight, I went to cash in Aeroplan miles for a Christmas gift only to discover the points had been deleted because it had been a year (Oct 21, 2007) since the last activity. Their supervisor told me an e-mail was sent but I ne ver saw it and went throught the spam without success. AT the very...

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The same story here. I just lost about 50, 000 points. I called the customer service and talked to their supervisor. The response was that an email was sent to me. Although it went to Junk mail box, it was not their fault. And it was my own fault that I didn't go on Aeroplan site to check...

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I have been ripped off, over 43, 000 points.
Last month they were there, this month not - deleted due to inactivity they say.

Is there is class action lawsuit possible? I know I am not alone....

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I must add my name to your list. I just discovered that all the 49, 000 we had accumulated were stolen by AeroPlan just 2 weeks ago. To get these back I must now pay $500. How can this be legal?...