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ADT - Burglary

Posted: 2013-12-24 by    dotburg
Complaint Rating:  0 % with 0 votes
I’m writing this as a warning to all ADT Customers. DO NOT EVER let ADT know that you’ve disarmed your system or you may be BURGLARIZED.
Summary: Burglary
We had problems with our ADT Alarm system all day on a Saturday. The alarms were going off with every movement and ADT couldn’t help or send a technician. I had been on the phone with 4 different reps, on hold a very long time, and was never given a call-back at the times they had promised. I had to call them each time.
Finally, I had to work over the phone with a service rep to disarm it by unplugging...
Complaint comments Comments Complaint country United States Complaint category Security Services

ADT - Alabama - illegal and unauthorized charges to my credit card

Posted: 2013-09-22 by    valeriadates
Complaint Rating:  100 % with 1 votes
An Adt representative when I initially aquired their service promised a fixed monthly rate of 45.00. I provided them with my credit card number so they could automatically deduct the payment every month. Since 2010 they have renigged on the agreement repeatedly . Adt continues to steal money from my account by changing the monthly fee to now fifty dollars a month without my knowledge or authorization. The agreement was for 45.00 a month as long as I own my home. My system was paid for the same day I began my contract and I was guaranteed the rate would never change. Now I have to remove their access...
Complaint comments Comments Complaint country United States, Alabama Complaint category Scam & Fake Checks

ADT - California, Perris - Have not issued my refund

Posted: 2013-09-11 by    itflores
Complaint Rating:  0 % with 0 votes
I cancelled service within 24 hours of them not showing up to install (which installation was supposed to take place on the same day).
We sent in the cancellation form, called 20 times, have gotten transferred around the country and still they cant figure out how to issue us a refund for the $99.00....
Complaint comments Comments Complaint country United States, California, Perris Complaint category Pool & Bath Services

ADT - Maryland, Columbia - having a felony thift employee coming to your house name karren butler

Posted: 2013-06-06 by    jordin2013
Complaint Rating:  100 % with 1 votes
i tell you a so sick in piss off with ADT they have a eployee sale rep coming to my house to sell me a alarm system this b... facing felony thret chsrges in a peace order. what the hell you seen some one like this to my house what about my safety in my family. do any one look over there back ground. ADT putting me in mu family in harms way. i tell you am done with them, i can trust the company thats suppose to look out for my home who cam you trust. thin i try to get in touch with them . they brushing me off about it. SO i asking to all my people to push this for me get in touch with them tell them...
Complaint comments Comments Complaint country United States, Maryland, Columbia Complaint category Employees

ADT - Maryland, Columbia - adt let a felon work for them she facing 15 years fir theft over 10,000

Posted: 2013-06-04 by    jorden42
Complaint Rating:  100 % with 1 votes
my problem! is this how can a company let let one of there co worker syay working for them. after they have been charge with a felony. miss butler name karren butler works out of the columbai MD adt offices. was charges with theft over 10, 000. in she still works for them. wtf ! I try to get in touch with them but i do not know how to. but any way ! this is crazy this woman came to my house in is going to other people home . i do not feel safe knowing that this person in out there doing this . so any help in this would be great! i thank we need to take a stand . when thing like this comes up. look...
Complaint comments Comments Complaint country United States, Maryland, Columbia Complaint category Business & Finances

ADT - Massachusetts, East Bridgewater - ATTEMPTED MURDER/FRAUD

Posted: 2013-04-25 by    bostoncustomer
Complaint Rating:  100 % with 1 votes
HELLO, I CALLED ADT AND I ARRANGED INSTALLATION OF AN ORDER I PURCHASED FROM ADT WEBSITE WWW.ADT.COM. I WAS GREETED BY A MAN USING A FELONIOUS NAME WHICH I RESEARCHED WHO IS ACTUALLY RELATED TO THE HIGH SCHOOL SUPERINTENDENT WHO I HAVE ALWAYS SAID WAS USING FICTITIOUS NAMES. THEY INSTALLED A SYSTEM AFTER BREAKING DOWN BEAMS THAT WERE SIGNIFICANT IN STRUCTURE IN MY CRAWLSPACE AND THEY MADE A BUNCH OF HOLES IN THE WALLS USING AN OLD 2009 SYSTEM THAT I AM SURE CAME FROM THIS PERSONS OWN HOME OF WHICH HE STILL HAS A REMOTE FOR. THEY TOOK 50 PERCENT PAYMENT OF 360.00 AND THEN A MONTH LATER AFTER A FAILED...
Complaint comments Comments Complaint country United States, Massachusetts, East Bridgewater Complaint category Scam & Fake Checks

ADT - Kentucky - Released security account to ex

Posted: 2013-04-12 by    Idenity Victim
Complaint Rating:  0 % with 0 votes
ADT changed my residence security account into an ex's name. They did not contact me (the owner of the residence and owner of the ADT account). Even though there were no other names on my account they not only changed the account name on the account, pass-codes, call out numbers, but locked me out of my own account. ADT did this in December 2012 and still bills me for the charges. Now the security and safety of my residence as at risk....
Complaint comments Comments Complaint country United States, Kentucky Complaint category Other

ADT - Scam

Posted: 2013-04-12 by    crimefighter2014
Complaint Rating:  0 % with 0 votes
ADT is in bed with a company called 'Protect your Home' which is no better than the Mafia. They installed a garbage system at my home which never worked, sent the same tech out 6 times to repair it but never did and proceeded to bill me for months when the system never worked. After that, PROTECT YOUR HOME harassed and menaced me everyday with calls for what they called an early termination fee. There was none as the system never worked before leaving my family at risk for predators. They would call waking up my 6 year old daughter and distressing my family. They then hired a shark collection...
Complaint comments Comments Complaint country United States Complaint category Security Services

ADT - District of Columbia - REBATE

Posted: 2013-02-27 by    M INGRAM
Complaint Rating:  0 % with 0 votes
ADT REBATES ARE A SHAM, THEY DENY YOUR CLAIM FIRST, WAIT FOR YOU TO CALL AND THEN SO CALL APPROVE IT, NEXT THEY TELL YOU, WE WILL SEND YOU A CHECK IN 7 TO 10 DAYS, THAT CHECK NEVER COMES. THEN THEY TELL YOU, YOU HAVE TO WAIT 30 DAYS TO DO A STOP PAYMENT, ON AN INVISIBLE CHECK...LOL, WOW...AND THEN YOU HAVE TO WAIT ANOTHER 30 DAYS...I SHOULD HAVE WENT TO COMCAST...COOPERATE GREED......
Complaint comments Comments Complaint country United States, District of Columbia Complaint category Other

ADT - Florida, Gibsonton - Horrible Service

Posted: 2012-12-19 by    Heather Cunningham
Complaint Rating:  0 % with 0 votes
Please do not get an ADT security system. We have had nothing but problems after problems with them and now stuck in a three year contract with them. First they told us if you referred someone they would give us $100 and they would receive $100. They called the same number we did and had the same installers come to their house but when we tried to get the promotion rebate they said adt private hooked up one and adt corporate hooked up the other and refused to pay. Next someone tried to break in my house and when they went to pull on the slider door my system went beep beep and said back door failure...
Complaint comments Comments Complaint country United States, Florida, Gibsonton Complaint category Other

ADT - Defective ADT System

Posted: 2012-12-15 by    Christy.P
Complaint Rating:  0 % with 0 votes
I have had more problems with my ADT system then anything I have ever owned. I got the alarm system because someone broke into my home once. Ever since I got the system it goes off randomly, they do upgrades that will set the alarm off, I have had the police sent to my home (was charged a fine by the city) for a false alarm. I call them to see about getting the sensors switched because only 2 of my sensors are being set off and they want to charge me a fee for doing this. They seem to not care that their system is defective. I paid $1500 to get the system installed and pay $50 a month for their...
Complaint comments Comments Complaint country United States Complaint category Security Services

ADT - Colorado, Aurora - Defective System

Posted: 2012-11-04 by    BaitandSwitch
Complaint Rating:  100 % with 1 votes
On Sunday of last week I was burglarized, the perpetrator was in the business for two hours, the alarm never went off. After contacting ADT requesting a Tech to come out and check the system, a Tech arrived and did a complete check on the alarm stating; that who ever installed it never knew what he was doing, the sensor was defective, the system in the door was not wired correctly. After showing the Tech the videotape he stated; where the burglar was walking around the system should have went wild sending signal after signal to ADT, which it never did. Be aware of this company, take my advise don’t,...
Complaint comments Comments Complaint country United States, Colorado, Aurora Complaint category Hotels

ADT - California, Carlsbad - ADT Home System - Troublesome RIPOFF!

Posted: 2012-11-03 by    RRixby
Complaint Rating:  0 % with 0 votes
After owning a $2500 ADT home alarm system, it has been nothing but trouble and expense. DO NOT place this troublesome system in your home. Here's the list of problems I've had: I have had numerous false alarms which interrupt my work on human hearts, somewhat important work, huh? The keypads are designed that only an engineer or ADT tech now the sequences of codes to produce a desired result: Very user unfriendly - in fact - the best you can hope is that you can arm and disarm the thing (and I also work with complex high-tech medical technology that most people only see on a PBS special)....
Complaint comments Comments Complaint country United States, California, Carlsbad Complaint category Security Services

ADT - Washington, Tacoma - Lied to at contract signing

Posted: 2012-05-22 by    CassieC
Complaint Rating:  0 % with 0 votes
Called for maintenance on my alarm system, and when the ADT employee showed up she said I had to sign another 3 year contract. What?! My first contract hadn't even expired! She gave me some story about how she couldn't service my alarm without signing, and besides, if we moved to a place that we couldn't have the alarm, the contract was voided anyway. So I signed. A year and a half later, we had to move, and ended up in a condo that didn't allow alarm systems. ADT not only refused to let me out of the contract, but the manager I spoke to was EXTREMELY rude and condescending....
Complaint comments Comments Complaint country United States, Washington, Tacoma Complaint category Security Services

ADT - England, Middlesex - No refund received

Posted: 2012-05-21 by    Britishraj
Complaint Rating:  0 % with 1 votes
Please keep yourself away from ADT home security company, they have totally rubish customer service, i have cancelled my order after they failed to intall the system, its been two months i am still waiting for my initial deposit of GBP 153

No response on email, telephone or anything

KEEP THE DISTANCE

Regards
Peter...
Complaint comments Comments Complaint country United Kingdom, England|Middlesex Complaint category Products & Services

ADT - Florida, Orlando - Cancellation Policy

Posted: 2012-04-05 by    ptyer
Complaint Rating:  91 % with 11 votes
I have been an ADT Customer for 6 years. I moved a year ago and thought I was just transferring my service from one place to another. Little did I know, it renewed my contract for another 3 years. Now I am moving and I will not... have an alarm at my new place. ADT is charging me $932 to cancel my contract. They did not install the equipment in this home, all they did is transfer the monitoring from my old home to this one. I was told when I transferred that it was a transfer of service. When I called today I was told that I was locked into this contract and that this was explained to me when the...
Complaint comments Comments Complaint country United States, Florida, Orlando Complaint category Security Services

ADT - Poor Service

Posted: 2012-04-05 by    N.Kutsu
Complaint Rating:  0 % with 0 votes
My mothers house had ADT alarm system which is attached to their armed response.
In September 2011 my mothers house burnt down and the alarm system also got damaged. We notified ADT about the matter. While my family was still trying to fix the house and get it back to its structure, ADT was still debiting the monthly instalments. My parents are both pasioners and they are staying alone.

ADT have been promising to sort out the issue by installing another panel, to this day we still waiting. The past week I have been calling theiR accounts department and they have done nothing...
Complaint comments Comments Complaint country South Africa Complaint category Security Services

ADT - Florida, Palm Coast - continued billing after service terminated

Posted: 2012-02-19 by    HarryB1938
Complaint Rating:  100 % with 2 votes
ADT has continued to bill me monthly for alleged security services after our three year contract expired in December 2011. In November 2011, I contacted the ADT customer service department and informed them that I had decided to terminate the service as soon as our three year contract expired in December, 2011. I fully paid ADT throughout the three year term of the contract. I also followed up with two additional calls to ADT's customer service department, plus I faxed a cancellation letter to them on February 1, 2012, as they had requested me to do by their letter dated January 23, 2012. Nevertheless,...
Complaint comments Comments Complaint country United States, Florida, Palm Coast Complaint category Consumer Electronics

ADT - British Columbia, Delta - damaged wall while installation

Posted: 2012-01-27 by    adt bad sales and bad installation
Complaint Rating:  0 % with 0 votes
ADT's technician came to install at my home and chose wrong place and made two big holes on the wall and damaged my wall . i have to contact with andyzhong (sales of adt 778 834 6013) for long time and finally they chose a company to restore my wall but the results are bad and there were still two big patches on my wall. ADT asked me to pay the bill of restore of the wall and i paid around 400dollars . ANDY said ADT will pay the bill later but now 6 months passed nobady care the case and nobady pay the bill of 400 dollars and the sales man ANDY dispaired......
Complaint comments Comments Complaint country Canada, British Columbia, Delta Complaint category Security Services

ADT - California - ADT Class Action Lawsuit

Posted: 2011-12-28 by    ADTClassAction
Complaint Rating:  11 % with 28 votes
I am trying to gather together enough people to file a class action lawsuit against ADT. Visit this link for more details: http://www.adtclassactionlawsuits.com/
Here's my experience.
ADT came to our house and showed us different alarm panel options. I chose the pulse system. Richard Castro was the salesman and showed me various pictures of panels and keypads. When they installed the old, out of date, possibly used, old fashioned looking keypad I contacted Richard to find out why it was not the digital keypad that he showed me pictures of and said would be installed. He told me...
Complaint comments Comments Complaint country United States, California Complaint category Security Services

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