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ADP reviews 618

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12:00 am EDT

ADP Mixed Experiences with ADP: Proceed with Caution

As I delved into the reviews of ADP Inc., I found a mix of experiences that left me cautious. While some customers praised the company for their exceptional service and support, others shared stories of frustration and disappointment. It seems that ADP's performance can be inconsistent, with some users facing issues like unauthorized charges, poor customer service, and hidden fees. If you are considering ADP for your business needs, it might be wise to proceed with caution and thoroughly evaluate your options before making a decision.

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6:19 pm EDT
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ADP Their wisely pay card sucks if you have a dispute of a transaction

Their wisely pay card sucks if you have a dispute of a transaction... it takes them up to 90 days to complete your dispute according to their policy and they don’t notify you of any progress and when you have fraud in such a duplicate pay card they will not give you any information on it other than “it’s still being investigated “ is always their response no details whatsoever! I am not happy it’s my only money and when you live pay check to pay check it really puts more stress on you! I WOULD NOT RECOMMEND this card to anyone or any company for their employees !

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ForeverStone
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How is it that companies are still using WISELY as a PayCard for employee wages? This section of reviews should be full,. No one stands up for what is right anymore. We just take it! I have sooo had it with calling US companies because of a problem and getting a call center in Columbia! I am sure there are many people in this country looking for work who would be more than happy to get a job at a call center here in the US. We lose companies and employment opportunities in the US by allowing this practice. Very difficult to understand, both me to understand them and for them to understand me. No customer ***, no manners, and zero solutions to problems. This comes from a fraudulant charge on a WISELY card. WISELY was supposed to send out a new card on Sept 22, and it is now Oct 10! I was told it will cost $30 to receive the card in 2-4 days. When I asked to speak with a manager I was told that it wil be $35.00! I am now waiting for a manager to call me back 1:24 pm on a Tuesday ,(yeah...right...). In the middle of writing this review I received a call. The mailing was never even processed! Of course the is nothing one person can do in these cases, so we eat the fees and shut our mouth because you talk yourself blue in the face trying to get someone to understand your problem. All I am requesting is that WISELY own up to their mistake and waive the fee for the overnight shipping. Waiving a fee to cover a mistake made by their agent! I am now being told that my address is out of date, and I need to send them documents informing them of our address ...AGAIN! Now they tell me it was never processed or mailed on Sept 22.This is sooo whacked out! This is a company pay card so I can't just cancel it. Let's all remember this c*** on election day so we can stop this overseas call center garbage from invading our lives. You can tell me I am an idiot and to stop being foolish, but when it happens to you I will be sure to reply in kind.

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A. Busby
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I was given a Wisely by ADP card by my previous employer. I switched jobs and went to the app, which I had noticed offered a manual direct deposit option with a routing number, account number, bank name and all. Nowhere on there did anything say that the direct deposit would only work with your original employer. I submitted it to my new employer and it passed all their checks and safeguards, however when they tried to deposit the pay, the deposit was rejected. I would not recommend using Wisely. Now I have to wait another three days for a paper check.

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SlayrMura
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They stole 116 dollars from my account. Tell me theres a techical difficulty. Theres mo transaction history of this. You get different answers from every employee. I was even hung up on. Called for an update to no answer.Gell me not to worry it dosent reflect my balance? ***...it does?If i dont get my money nack im going to reach out for legal action.

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1:17 pm EST
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ADP Your cash reload location map clearly states no surcharge

Your cash reload location map clearly states no surcharge. 7-eleven location in New Brunswick NJ charged a fee of $4.95 to load $40. Please advise! I expect a refund.

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R. Samuel
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I am currently under a wage garnishment, and i paid $700 toward the garnishment and ADP has taken 3 payments of $276 from my paycheck (which was to be expected). I called the collection agency last week to make sure they sent ADP a payment modification letter to make sure they knew i made a payment of $700 and they said they sent it. i called ADP last week to see if they received the letter and they had not received it. i called yesterday and a Rep. stated they did receive the letter and he would make the adjustments. I checked today and ADP took out another >$200 out of my paycheck (i don't get paid til tomorrow )when it should have only been $67. I called ADP this morning and the rep. stated he couldn't find the letter and there were no notes in the system that i called yesterday. He then stated i owed $400 and if i want to make an early payment to call collections. i emailed HR to see why i was getting my paycheck early and they had no clue. I called ADP back again this time a Rep. told me i owed $600 i told the rep. the at the last rep. said i owe $400. i asked her if she could please find the Payment Modification letter that the collection agency sent, and she found it and she stated no other payment will come out i asked if i could get a letter stating this was the last payment and she said that would need to be done by the collection agency. the company i work for uses ADP for our paycheck, and in the 14 years i've been with company, i've never received my paycheck early. ADP made sure, before they added the payment modification letter to my account, that they took the payment early. I am literally crying at my desk because of this, i don't mind paying on a bill that i owe, but they're taking extra money from my paycheck and lying to me. i've even emailed them 3x about the situation and they won't email me back. i don't know what to do at this point except file a complaint.

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Simonenco
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Horrible company. Ive been trying to get a card replacement for nearly two weeks. Ive been hung up on several times trying to speak with customer ***. Paid $24 for overnight shipping last week and still no card replacement. I can not wait to get away from this company.

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ShinyGiga
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This is a terrible company they don't listen to how to help you or your concerns don't use them to get your payroll loaded on to. They block access to your account & then wants to charge you $24 to get a replacement card

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Sebahaco
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If I could give them 0 stars, I would. Poor customer ***. Payroll issues every time it's run and you could never get anyone on the phone in a timely manor to help you resolve it. Almost criminally overpriced for the services you receive.

  1. Pros
    1. Comprehensive HR solutions
    2. Global payroll expertise
    3. Robust analytics tools
    4. Scalable for any size
    5. Strong compliance support
  1. Cons
    1. Premium Pricing Model
    2. Complexity for Small Businesses
    3. Occasional System Outages
    4. Limited Customization Options
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ADP My bank card was stolen during my incarceration an my hole tax refund was stolen Through cash app ****** dollars stolen

My bank card was stolen during my incarceration an my hole tax refund was stolen Through cash app *** dollars stolen an they dont wanna refund me even tho I have proof an followed all the steps to get my money back I feel robbed

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Feistymate
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Worst customer ***. Talk to a rep told 1 thing and then get talked over, ask for a supervisor who cannot approve my charge for under $150 with almost $500 on this card. Charge me $3.50 in addition to a bank fee to withdraw my own money due to you not having any locations near me to give me my money. Scam, worst to deal with and then acted like I was being unreasonable asking you to either allow the charge or waive the fee. Like its my money!

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ADP Although this company is very responsive when trying to sell their product, they have been severely negligent in their

Although this company is very responsive when trying to sell their product, they have been severely negligent in their handling of my company's payroll. We are a small business with less than 25 employees, and yet, they have consistently failed to calculate math. I have received several paystubs that list my hourly wage, and the hours I worked that pay period, but the number that appeared in the "Wages earned" column was double what it should have been. The latest issue that may cause us to cancel all association with this company was that every employee had their earned income amount ***, costing our small business thousands for a mistake that ADP still refuses to correct.

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PopularMovie
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THEY WILL STEAL YOUR MONEY AND KEEP, HANG UP THE *** IN YOUR FACE DO NOT GET A ADP CARD I REPEAT THEY ARE SCAMMERS.

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Phonets
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DO NO USE this company for payroll or attendance. This payroll company has made our lifes a living hell! System is very glitchy and it takes hours to run a simple payroll due to errors in the system. We have to connect to a representative EVERYTIME we need to run a payroll for assistance, simply ridiculous! Look for other companies like *** that wont give you this much headache!

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Lastboar
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I was employed by Fogo *** and the only option I was giving to receive my pay check was through this wisely pay car by ADP. This is a complete scam, they will make transactions without your permission and won't give you no information or try to help you get the money back.. I have called many times and sent emails many times to no avail. There is no one there that can tell me anything. They have stolen over 700 dollars from me and wisely will not do anything to give me my money back. I am very upset, this is not right.

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ADP Wisely and it's customer ********************** is a joke!

Wisely and it's customer *** is a joke! They froze my account on a Saturday saying the b-days didn't match, I had been issued this card for approximately 5-6 months with no problem, then all of a sudden on a Saturday when no one is working in my HR *** at work (so nobody could have changed my b-day), they tell me the b-days don't match up..!? Long story short, I call Wisely to get his problem fixed and they try telling me that I have to get ahold of whoever issued me the card, I had done that before calling Wisely so I knew it wasn't on my employers end, and told Wisely this.. I ask for a supervisor and get hung up on, numerous times.. when I finally get some one they ask me to send in proof that I am who I say I am, all that gets done and then they say "well our main office is closed!" So you're telling me that in the *** mins I've been trying to resolve this, they close and now u can't do anything about it .!?!?!? If u can freeze my account on a Saturday then once I prove to u who I am, u should be able to push a button and unfreeze it.. Made no sense! Here it is a Monday and still can't use my card, can't get money off it to get to work, not to mention my wife's b-day is today, couldn't do anything over the weekend for her and it doesn't look like I'll get to today either... And my bills are due! Something about this situation just isn't right..! How does someone have a problem with a birth date, when the card was issued to me months ago, no body has changed my birth date at work, they freeze my account on a weekend but can't fix it on the weekend..?!?! Once this gets resolved, I will never use the company again.. others at work have complained about this card as well, so I'm sure my employer will go else where.. customer *** is rude.. they need to understand that I surely wouldn't be calling to gripe about a problem if they hadn't presented a problem! This is on their end, but I have to wait to get MY money! It's ridiculous! Customer *** needs a course on CUSTOMER ***! Shame on you! I have to be inconvenienced, but shouldn't have an attitude or mad that this is happening in the first place..?!? Get it together Wisely!

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ADP Not a bad company but stop suggesting Wisely they are the worst company ever

Not a bad company but stop suggesting Wisely they are the worst company ever. They cheated families with small children out of their money right before Hurricane *** by giving out misinformation. Customer *** for *** was rude and didnt answer anything so I feel like its bringing ADP down as far as customer trust.

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ADP *************************** (CSA, West Region) walked me thru and the answered all of my questions

(CSA, West Region) walked me thru and the answered all of my questions. She is very knowledgeable. I have never seen an outstanding customer *** in my entire life. Go ***! Go ADP! She's a tremendous asset to the team" ADP - The Best payroll services for the small businesses. You can't go wrong doing business with ADP. I will recommend ADP affordable services to my friends.

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ADP complaints 96

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7:59 pm EDT
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ADP I logged into my wisely pay account this afternoon and noticed that the account balance was $0.00

I logged into my wisely pay account this afternoon and noticed that the account balance was $0.00. A direct deposit was made into this account on 3/25/2022 in the amount of $770.89 from Mission Medstaff LLC. The transaction activity was noted from yesterday. I called the representative to let them know that my balance was $0.00 and that this was not the case from yesterday, 3/25/2022. I was informed by representative that the deposit was cancelled or rejected. I did not receive any alert notifications about this matter through phone or email. She also told me that no transaction did not take place. I was advised to call the employer on Monday 3/28/2022 about the deposit and obtain the trace #, the amount, the routing # for Wisely Pay to locate deposit. I was also informed that the account number was under a closed account from Bayada Home Health. The replacement card that I used for the direct deposit is also associated with the closed account. The representative did inform me that I had another wisely pay account with Maxim Home Healthcare services in which I did not know about this account. So, with the two cards that I have on hand, they both have the same account and routing numbers, which both are associated with the closed account. The only difference in the cards are the debit card #'s on the actual physical cards. The agent ordered replacement card for me, but she could not tell me if the card will have different account or routing numbers. I would have to wait for the card to see. The agent also advised me to upgrade the card from Maxim so that the card could be eligible to use. Neither solution is to my satisfaction. It seems that the same mistake will be repeated without any resolution or correction to the problem. I also asked agent if an investigation can be opened in regard to possible fraud with the accounts. The agent did not take suggestion into consideration. Also, to try to understand situation, I called Wisely Pay three times about this matter.

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CoolMessage
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Mar 23, 2024 11:42 am EDT
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I (employer) terminated ADP services on 2/2/23. I was specifically told I would have access to my employee and payroll records online for 18 months past the initial termination. I log in the next day 2/3/23 and all my online records were erased. I asked to access the records via the customer *** line and was told I would be unable to access them. I asked why the initial rep mentioned I would have access to records on 2/2/2 and did not have access 2/3/23 and they said that it happens and I would NOT have access to records. The complaint comes as to why I was intentionally mislead, and also why is my payroll information being withheld when I have paid for the service and the service included all the reports that are no longer available.

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M. Deming
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Mar 23, 2024 2:04 am EDT
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I CANCELED ALL SERVICE WITH ADP. ONE OD THE ACCOUNTS WAS AN RETIREMENT ACCOUNT. WHICH SHOULD HAVE BEEN CANCELED BASED ON PAYROLL BEING CANCELED. ONCE THERE WAS NO MORE PAYROLL THEY BEGAN TO DEBIT MY ACCOUNT AND ILLEGALLY PLACING MY POST TAXED MONEY INTO A PRE TAXED *** ONCE I NOTICED I CALLED TO CANCEL EVERYTHING AGAIN AND THEY ADVISED THAT I WILL BE DOUBLE ***. THIS IS INSANE. ADP IS REFUSING TO GIVE ME MY MONEY BACK. THEY CAN ASK FOR A RECLAIM WITH THE IRA *** BUT REFUSE TO. I AM EEQUEST ALL OF MY MONEY BACK PLEASE

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6:38 pm EDT
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ADP 1.Local ************ Police 'Incident Report# ****-3713',filed Feb 20th by phone by Officer ***** (I was told by

1.Local *** Police 'Incident Report# ***-3713',filed Feb 20th by phone by Officer *** (I was told by Officer *** that Police REPORTS are not used to report 'online prepay debit card fraud).2.FBI Report#... via 'ic3.gov' website on Feb 20th, ***'3.FTC Report Number *** - Filed today's Date Feb 25th, ***.4.BBB: A total of 5 ONLINE CHARGES, total $835 (leaving me a credit balance of $1.47) were made to my WISELY (prepay) *** DEBIT CARD over the afternoon of Feb 6th, & the morning of Feb 7th, in order to purchase WISELY eGIFT CARDS. The independently reported reports, listed above, have been filed by myself as WISELY/ADP have refused responsibility (under the *** Insurance they supposedly have!?) saying only, & I quote: "THE INVESTIGATION HAS BEEN FINALIZED, AND WE'VE DETERMINED THAT THERE WAS NO ERROR. NO CREDIT WILL BE ISSUED"...per their snail-mail letter dated Feb 11th, postmarked Feb 15th, & rcvd by me on Feb 18th, ***. A re-investigation was done yesterday, & the result is the same, was relayed to me by '***' by phone from their *** offices via phone#*** (my guess on this phone# is that it is only answered if he's expecting a call from a particular # - otherwise it goes to voicemail, where a message can NOT be left because the "mailbox is full" (how many reputable 'banks' allow that kind of Customer ***?!)Their reasoning is that 'BOTH(!)' my email address & my cell# were used online to verify these charges...(BUT isn't that how scammers do it these days?!).I first learned of these transactions on the morning of Feb 7th via WISELY text msge saying my balance is now $1.47. My last use of this card was a $300 ATM withdrawal *** (***, ***). I called the *** (***), said they'd cancel card & re-issue, then DISPUTE *** said "WAIT FOR A FORM VIA ***.(only *** rcvd was on Feb 18th, no 'form', but their Investigation Result detailed above).([censored]!).

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Elemeraca
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Mar 24, 2024 4:05 pm EDT
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On, April 1st, 2022, our company switched to ADP for payroll. We provided them with everything necessary for the switch over. Everything was going smoothly until the end of the year. I noticed when ADP sent our company's W2's, that our previous payroll was not entered (January 1st 2022 to March 31st, 2022). I tried to contact our ADP representative, but she never got back to me. I contacted our accountants that reached out to another representative for ADP, and that rep. assured us that this would be corrected immediately. As we were waiting for our new W2's, we ran our first payroll for year 2023. One of our employees noticed about half of her paycheck was missing. I reached out to ADP and they informed me that this was due to unpaid taxes for 2022. After more research on our end, that employee DID pay their taxes. I called every day for days trying to get answers and no one would call me back. Finally, I talked to an associate that told me ADP had entered our information from our payroll INCORRECTLY, which resulted in an incorrect tax adjustment on our employees' paycheck. Only then did they process an off-cycle payroll to get our employee money that was owed to her and charged our company for the off-cycle payroll. I had to call and ask for reimbursement for the off-cycle payroll. In the meantime, ADP had issued us "corrected W2s", which were "corrected" with the numbers that were entered incorrectly. Instead of ADP fixing their mistake, they had our company send them the exact numbers we wanted entered. We are still waiting on our W2s with no follow up, and our bank account was debited $89,790.49 for the "unpaid taxes" that ADP entered incorrectly. We did not have unpaid taxes. ADP failed to input our taxes; we did not fail to pay them.ADP has failed to provide all aspects of their advertised values: Seamless integrations, full-service payroll and tax filing backed by experts, etc. We have not received any apologies, or reimbursements for their errors.

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Datawan
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Mar 24, 2024 7:19 am EDT
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I used ADP as trying to start my business account , I really liked their service and I was trying to get used to bankrolling. I ended up going through a life threatening sickness and I contacted my representative and told them I no longer would be using the service. The representative said that was fine and to let them know when I wanted to start it back up again . The service was never cancelled as I requested. I was still charged from the time that happened from June 2022 until right now , without me ever using the account not one time . I called last week to report it , I got a wonderful representative that knew where I was coming from. The representative talked last week said they could see that it was cancelled and they saw it was not documented properly, and the representative was no longer working there. They would put in a claim for me to get my money back. Someone from ADP was supposed to reach out to me about this claim . Nobody reached out to me and I was charged 3 more times since my last call. The fees do not make any sense of what I was charged for . A woman I talked to today said there was no record of the claim and that would not be receiving my money She offered to settle for half the amount , I said no and that I would file a complaint . I would like a refund of when this was supposed to be cancelled from June 1st 2022 until now.

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RatCute
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Mar 23, 2024 4:13 pm EDT
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On January 15, 2023, I called the *** now known as *** card, to reset my pin to my card. They had me to send my license and social card to them on 3 seperate occasions, the second time i had to send my documents i got a refrence number ***, then asked to send the same documents 2 more times! The 4th time i had spoken to them i was on the line with *** her ID number ***, who GARUNTEED me this issue would be resolved January 27 2023, still no resolution. Now they came up with yet ANOTHER excuse to hold me up from accessing my money by saying they have to some exculation review. I feel they are messing with me and PURPOSELY coming up with excuses to keep me from accessi g my *** on my account. My card expires today January 31,2023 i have been trying to get my money since January 15,2023.

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Punkgo
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Mar 21, 2024 10:35 pm EDT
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I keep getting random error messages trying to log in and ADP puts you through answering a bunch of questions for their automated system only to tell you to contact your employer. They refuse to provide anyone to speak to in order to resolve the issue.

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7:29 pm EST
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ADP Wisely

I worked for Autozone where I had a Wisely Card receiving my paychecks through the wisely account. I quit at Autozone and my account got shut down. I Have been trying since June to get my remaining balance on my card. I call the help line and get absolutely no help at all and get told to wait 3 weeks to receive the checks in the mail, and the date just keeps getting pushed back. I have called 30 plus times and there is no solution.

Claimed loss: 348.53

Desired outcome: I would like my money immediately and swift. I would also like for this process to be easier for any people that struggle with this in the future.

Confidential Information Hidden: This section contains confidential information visible to verified ADP representatives only. If you are affiliated with ADP, please claim your business to access these details.

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Is ADP legit?

Our verdict: Complaints Board's thorough examination reveals ADP as a legitimate entity with notable strengths. Despite a 16% resolution rate on customer complaints, which invites a closer look, ADP stands out for its commitment to quality and security. Clients considering ADP should delve into its customer service record to gauge compatibility with their expectations.

ADP earns 91% level of Trustworthiness

Perfect Trust Endorsement: ADP achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for ADP. The company provides a physical address, 5 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

ADP has received 2 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Adp.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Adp.com you are considering visiting, which is associated with ADP, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

ADP website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • While ADP has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 16% of 96 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • ADP protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to ADP. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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My employee had a garnishment deducted from her check each pay period until all funds were paid. However, ADP held on to the funds for 5 months before sending it to the garnishment law firm. A total of $3,080.29 was deducted from her check from January 25, 2022 thru May 10, 2022. On May 19, 2022 ADP sent a check for $5,492.96 to the garnishment law firm...

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ADP overbilling

For over two years we have been getting charged for a third party service through ADP that we haven't utilized. I questioned several charges over the past couple months and ADP has acknowledged the overbilling, however they only provided credits for two months of the erroneous Timebank charges. Every invoice has two line items at $88.50 each for Timebank Links.

Desired outcome: credit in the amount of $4066

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ADP Payroll and benefits

My company uses ADP. I enroll in benefits and 80 P show that I was in rolled in that money was coming out of my check every month and I never got the insurance card in the mail when I called the company to figure out where my insurance card with the numbers were turns out ADP has been posting that I was covered and I haven’t been covered, on top of that because I was misled. I’ve now I miss my open enrollment and can’t get coverage until next year.

Desired outcome: Benefits

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ADP ADP 401K plan

ADP 401k retirement services is simply the worst company to work with. The staff does not follow through with technical issues and/or complaints. They do not adhere to their own policies and rules. They lack in customer service. Their team is poorly trained and provide erroneous information. They complete unauthorized transactions on your behalf and then do not offer to resolve the issue. I have reported them to the BBB and plan to not ever work with them again.

Specifically and for reference, our company has a 401k plan with them. We called to request info on termination policy. They indicated the fee was $1500 but the policy will not be terminated until we sign their consent forms and submit them. A few days later we were charged their fee even when the forms they sent over were not signed or submitted. When we called to ask if the plan was terminated they said no because our forms were not submitted. We requested a refund and after almost 2 weeks we still have not received our reimbursement.

Next, they have erroneously auto enrolled ineligible employees as participants of the 401k plan even after we have contacted them about removing them from the program. They state they will take care of it and it does not get done. When the employee and ourselves (employer) ask for a refund for the contributions made they say they can not do that. They have unjust policies and it’s always in favor of them.

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1:11 pm EDT
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ADP Retirement services department

I needed more information on how the State of California is going to start fining employers for no providing Retirement.

I and my husband are the only ones who do administrative work in the company. Whoever the original plan administrator was has moved on.

Does ADP Not have a plan in place for cases such as this?! The plan number is 024627.

In the past I have found ADP helpful; however, I grew more and more disappointed with the two conversations I had with Alejandra Martinez of the Retirement Department and she refused to transfer me to a manager or anyone that had the information I was looking for. Extremely upset at their lack of helpfulness and their disregard for my deadlines.

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2:40 pm EST
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ADP Wisely banking

i had 23 apple fraud transactions on my account and Wisely let all of them through and didnt stop any of them, i contacted them the day after i noticed and they told me it would be 90 days for me to get my money back, i then said okay fine, $400 i have to wait on, then something told me to contact them back and come to find out they only filed a dispute for 2 of the 23 transactions i called about. im am VEXED! and will never be using and other banks other than credit unions! they have a awful policy and i have 3 kids now have to wait 90 days for $400, i have spoke with 7 representatives and they all are awful hard to understand and they are offshore, i asked to speak with a supervisor and have been hung up on 3 times. i am so angry i really don't understand how this can happen when my funds should be secured, and they weren't at all any other day i have ever had i was able to call and they put my funds back until the investigation is complete! now im left hopeless until i get paid again and, when i called back the 5th time i believe they told me when i called the first time the representative only put 2 disputes on there im am OVER THIS COMPANY and the only reason i didnt close is because i have my tax check going into the account but as soon as i get that money out i will be closing my account!

Desired outcome: COMPLETE MY DISPUTE AND RELEASE MY FUNDS BACK!

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11:19 am EDT

ADP Payroll

I have been trying to change my direct deposit information, and I haven't had any luck. I have been calling the number to only have the automated voice system repeat the same thing. I have also been looking for a specific email, and I haven't found one. I really need to speak to a human being about this. This is very important. This is my money and pay we are talking about! This is very urgent!

Desired outcome: I would like to speak to a payroll representative.

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7:32 pm EDT

ADP Employee harassment from ADP

I had an account with adp after numerous mistakes by adp I cancelled my account. Since then one Max Robinson District Manager has been told on numerous emails that I am not interested in any adp services and to remove my info and also to not contact me. Since then only Max Robinson from adp contacts me through email. I have called his cell phone, which got no answer, left voice messages making it very clear to terminate communication. And yet this clown insists on contacting me. To the point of harassment. I will provide all emails to and from Max Robinson. Including the ones where I asked not to contacted and was not interested.

Desired outcome: I want to be removed from any contact from adp of any kind apology from Max Robinson along with some form of record of this incident to reflect his harassment im looking at filing charges and or any legal consequences for being harassed.

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9:36 pm EDT
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ADP ADP incorrectly subjects clergy church employees to FICA. Should be SECA.

ADP should comply with IRS regulations to properly serve church and clergy clients. Refer to IRS PUB 517 for instructions to prepare clergy payroll. ADP is not exercising even the basic professional diligence to serve the church community. Clergy are NOT subject to FICA and NEVER have been. They are subject to SECA and ALWAYS have been.

Desired outcome: I would appreciate corporate diligence in this area to properly serve the church community. Check IRS Pub 517. Social Security & Other Info for Members of the Clergy

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5:36 pm EDT

ADP Payroll Service

ADP neglected to withdraw taxes from my account on a weekly basis as per our agreement and what I pay for. Now they take 0 responsibility and what me to come up with $2500 immediately.

Desired outcome: I want a refund for all weeks that they didn't fulfill their obligation

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1:44 pm EDT
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ADP Termination of 401K Plan

I no longer doing business and wanted to terminate my 401K plan. ADP had me fill out the termination document and told me after May 31st, someone from ADP Retirement would walk me through the next steps. It's been nothing but a nightmare. They never reached out. They never emailed me the next steps and I have been unable to reach anyone at ADP because their automated system is pathetic. I've sent emails begging for someone to help me but they send me back one line emails telling me to call. It's like a vicious circle. They did however take the termination fee from my account. That they did right away. I've been trying to reach someone for almost a month now. it's a nightmare. Don't use ADP. It's awful.

Desired outcome: I need to know the next steps on how to disperse the funds to the employees who used to work for me. I was told ADP would walk me through it. Not true.

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1:49 pm EDT

ADP ADP Retirement Services and Payroll

Overall, my entire experience with ADP has been horrible the past 2 years. I stopped using them December 2021 for payroll and started the process to move our company 401K plan to TD Ameritrade IRA. We submitted all documentation with NO help or guidance from ADP as it is near impossible to get an actual person on the phone who can help. Wait times are never under an hour and once you do reach a robot/out-sourced individual they are very limited to what they can assist with. They are unable to help with figuring out where our money is why it hasn't been rolled over or distributed after we submitted our termination forms as required. Months have passed with not a word (still get a monthly bill though) so now I find myself again on hold over an hour of course, reaching someone who can't help but will request a call back. I also sent an email in hopes to get some sort of reply. Another 2 days pass and NO email response other than the auto response saying I would be contacted within two days. Still no call back or email. I just want someone to tell me the status of our account and when our funds will be distributed or rolled over as we have requested. IF anything is needed or missing in order to proceed that would be good to know. For such a large company I am just appalled to have such crap customer service. It was the same with payroll, if you had a question about processing your payroll good luck. Hopefully you have half the day to wait for a call back. At this point I am ready to hire legal counsel. As a business owner we hire these people to help us not make our lives miserable and take hours away from running our business. If you are looking for a payroll service, try a smaller company or Paychex. ADP is a terribly ran business with zero customer service. I could go on and on regarding the crap service they provided over the last few years. They are really good at getting you signed up but after that they disappear. I have been in tears lately due to the lack of customer service and not being able to talk to anyone who can tell us what is going on with our money. Shouldn't have to fight so hard to get my employees and our money out of the 401K to where we want it invested.

Desired outcome: I want to completely cut all ties with ADP and I want our money sent as we have indicated on our termination applications asap.

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4:52 pm EDT

ADP Big Costly Errors!

If you are a business, DO NOT USE THIS SERVICE! We have had so many costly errors with this company and resolve is near impossible. I was just notified by a former employee that she received a letter from the IRS stating she underreported her income by thousands of dollars. After investigating this, I discovered that ADP submitted year end reports and W2's on behalf of my company after being replaced by another payroll company. I released them on 10/31/2020, yet they reported yearend anyway. I called them today to complain and attempt to resolve the matter and they told me that they would "back out" my reports, but it would take 75 days! The IRS will not wait 75 days for payment.

Additionally, ADP used the wrong ID number on the unemployment tax reporting form for one quarter, crediting my payment to another business, and causing havoc with unemployment benefits for my employees. It took months to resolve this and, again, they were very rude during the process.

If you must use them, WRITE DOWN - DOCUMENT - every correspondence you have with them, as they will deny every talking to you.

Desired outcome: Pending

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Warren SH
Annapolis Md, US
Jun 08, 2022 10:14 am EDT
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This complaint involves my wife's W2. Thankfully the company I work for uses Insperity which I highly recommend. Insperity provides excellent customer service. If anyone is looking for a ADP alternative Insperity is the company. Back to the complaint: My wife and I moved to another state, her address was updated in the system but apparently due to an ambiguous "system error" (which they could not explain) her W2 was never updated and taxes were being taken out of her paycheck for the state that we previously lived in. When the mistake was noticed they "claimed" that they were going to expedite THEIR error, but 10 weeks later nothing has been resolved. Two weeks ago they said that everything was done but they were just waiting on a supervisor's approval. My question to them, which they refuse to answer, is: Where are all of the supervisor's?" They want us to believe that in a company that size, there is NO ONE, not ONE supervisor who can sign off on the W2?!?! They are trying to convince us that 10 weeks IS expedited! My question is: How long would it have taken to fix THEIR mistake if we had not requested expedited service? Nothing that they say seems to add up. Might I add that taxes were due in April and we had to file an extension request due to THEIR mistake. I think that when mistakes are made on their end, they tell you what you want to hear so that it sounds as though they care but in reality they don't. Again if you are an employer I strongly suggest looking at Insperity or other companies.

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3:17 pm EDT

ADP Speak to a real person

I have called multiple times March 16th, March 17th, March 18th, April 5th and the April 12th, April 19, April 21, April 26th and now April 28th 2022. Im in tears trying to call and go online to try to get a real person. All I need is someone to help me get into my account for my paystubs because my W2 information is incorrect! My x employer will not help me and states they can only help people that are new employees and current employees. Which Im saying BULL CRAP! That makes no sense>

Desired outcome: To speak with someone who can help me get into my account to get my paystubs.

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Alicia Caballero
Coral Gables, US
Sep 29, 2022 10:45 am EDT

I have called multiple times Trying to call and go online to try to get a real person. All I need is someone to help me get some paycheck stubs from prior years for a former employer. I need these for court.

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5:10 pm EDT
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ADP Workforce now client service

I am filing this complaint today because I'm sick and tired of calling your client service desk and being transferred to somewhere overseas to speak to someone who barely speaks English. If I call in and I get someone in America, I seem to get stuff fixed quite quickly. Every single time I get someone from overseas these people seem to work off a checklist and will not listen to what you're saying. It takes sometimes hours to get something as simple as adjusting PTO time Bank due to the employee entrance something incorrect. I've been with ADP since January one, 2017, and this is an ongoing issue. I know you will not do this, but to improve your customer service I would consider moving all your customer service back to America.

Desired outcome: You need to improve your customer service to ensure your employee can speak and understand English.

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4:21 pm EST
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ADP Follow up/lack of communication on termination of service.

Our company stopped processing employee payroll with ADP in July 2020 (our company was acquired and the new company used a different service) which was really out of our control. In Sept 2021, we discontinued our ADP service for our sub-contractors. This process was moved back to the A/P department. Again, out of our control. The lack of service, response times, no responses, ignored emails, etc has been very disappointing. At one point I, personally, enjoyed using ADP and have had several representatives that have gone above and beyond during the time we were actually processing payroll. Once we stopped, ADP has basically cut us off from everything. To try and reach anyone, other than using their customer service number, (which is pointless since we're technically not a customer) is impossible.

If I was asked my opinion now of ADP, it wouldn't be a very good one. Along with this and all of the other issues we had when processing payroll, I wouldn't recommend them to anyone.

Desired outcome: A reliable contact.

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4:31 pm EDT

ADP ADP payroll

Late penalties and interest from ADP not processing payroll taxes in timely manner. After very lengthy hold times, and non responses/clueless from the "live chat" --got a similar response from the telephonic system. If they screw up, YOU PAY. Period. They're not proactive, non/poor responsive, and do not value their customers. Period. Seek other competent payroll corporations that value clients and actually authentically care by DOING right. Thank you.

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About ADP

ADP (Automatic Data Processing) provides comprehensive payroll services, human resource management, benefits administration, and compliance solutions. Their offerings cater to businesses of various sizes, streamlining processes with technology-driven tools and expert support. ADP aims to help organizations manage their workforce effectively.

ADP Customer Reviews Overview

ADP, also known as Automatic Data Processing, provides comprehensive business solutions including payroll services, human resource management, benefits administration, and time and attendance tracking. Catering to businesses of all sizes, ADP offers customizable packages to meet diverse operational needs. Their services are designed to streamline administrative tasks, ensuring compliance with regulatory standards, and integrating seamlessly with various business systems. ADP's offerings aim to assist companies in managing their workforce effectively and with greater efficiency.
How to file a complaint about ADP?

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- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with ADP in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with ADP.
- Mention key areas of concern.
- Include relevant information about any transactions with the company.
- Describe the nature of the issue.
- Explain steps taken to resolve the problem and the company's response.
- Share the personal impact of the issue.

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Overview of ADP complaint handling

ADP reviews first appeared on Complaints Board on Jul 17, 2008. The latest review Mixed Experiences with ADP: Proceed with Caution was posted on Mar 24, 2024. The latest complaint My bank card was stolen during my incarceration an my hole tax refund was stolen Through cash app ****** dollars stolen was resolved on Mar 06, 2024. ADP has an average consumer rating of 2 stars from 618 reviews. ADP has resolved 16 complaints.
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  1. ADP contacts

  2. ADP phone numbers
    +1 (844) 227-5237
    +1 (844) 227-5237
    Click up if you have successfully reached ADP by calling +1 (844) 227-5237 phone number 0 0 users reported that they have successfully reached ADP by calling +1 (844) 227-5237 phone number Click up if you have UNsuccessfully reached ADP by calling +1 (844) 227-5237 phone number 0 0 users reported that they have UNsuccessfully reached ADP by calling +1 (844) 227-5237 phone number
    Customer Service and Support
    +1 (800) 225-5237
    +1 (800) 225-5237
    Click up if you have successfully reached ADP by calling +1 (800) 225-5237 phone number 0 0 users reported that they have successfully reached ADP by calling +1 (800) 225-5237 phone number Click up if you have UNsuccessfully reached ADP by calling +1 (800) 225-5237 phone number 0 0 users reported that they have UNsuccessfully reached ADP by calling +1 (800) 225-5237 phone number
    Sales
    888-506-0757
    888-506-0757
    Click up if you have successfully reached ADP by calling 888-506-0757 phone number 0 0 users reported that they have successfully reached ADP by calling 888-506-0757 phone number Click up if you have UNsuccessfully reached ADP by calling 888-506-0757 phone number 0 0 users reported that they have UNsuccessfully reached ADP by calling 888-506-0757 phone number
    Sales
    855-943-3201
    855-943-3201
    Click up if you have successfully reached ADP by calling 855-943-3201 phone number 0 0 users reported that they have successfully reached ADP by calling 855-943-3201 phone number Click up if you have UNsuccessfully reached ADP by calling 855-943-3201 phone number 0 0 users reported that they have UNsuccessfully reached ADP by calling 855-943-3201 phone number
    844-943-1362
    844-943-1362
    Click up if you have successfully reached ADP by calling 844-943-1362 phone number 0 0 users reported that they have successfully reached ADP by calling 844-943-1362 phone number Click up if you have UNsuccessfully reached ADP by calling 844-943-1362 phone number 0 0 users reported that they have UNsuccessfully reached ADP by calling 844-943-1362 phone number
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  3. ADP emails
  4. ADP address
    One ADP Blvd, Roseland, New Jersey, 07068-1728, United States
  5. ADP social media
ADP Category
ADP is related to the Investment, Insurance and Financial category.

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