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A tale about A&E Factory Service - more accurately know as A&E Factory NON-Service - for a Whirlpool Dryer in Raleigh, NC.

On Sept 6, an A&E technician is dispatched to our home by Whirlpool Warranty Service to diagnose a problem with our $900 Whirlpool dryer that...

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Recently we called Kitchen Aid for service on a dishwasher where we were diverted to call A&E Factory Service for an appointment. All seemed to be going well, we were able to get an appointment within 2 days of the call and the representative was pleasant on the phone. Come the day of...

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My Maytag washer machine has been nothing but trouble since I purchased it a few years ago. On Saturday Maytag Warranty sent out A&E to my home because I noticed the carpet under my feet in front of the washer was went. The tech came to our home and took apart the machine and saw a very...

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Terrible Service from A&E customer service. They just don't care about what their customers experience, or how frustrating the experience is. Buying service contracts that are serviced by A&E is like taking poison because it feels to good to get such excruciating pain for good money....

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After purchasing an Amana/Maytag/Whirlpool refrigerator in November 2005, the fan went out. A&E, the nationwide factory service authorized agent for Amana, etc., set an appointment for 9/22/07; of course, they would only set an "appointment" that was in a four hour block of time...

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After two months of screw-ups by this company in attempts to fix our brand new Whirlpool washer (so that is six appointments and they were LATE FOR EVERY SINGLE ONE), the last technician left our washer with hoses broken but told us it was fized. It flooded our entire third floor and ruined...

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The compressor on my 3 year old refrigerator broke. I was told to call A&E because it is under warranty. During the repair the tech told me he cut the suction line and that A&E would now have to replace the refrigerator it cannot be repaired. He said they would contact me within 24...

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My wife called Fisher & Paykel for service on a dishwasher. Fisher & Paykel directed her to A&E Factory Service. My wife then called A&E Factory Service to make an appointment, with a 4-hr. window, for a technician to repair the dishwasher. The first time a technician came...

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They make you wait from 8am until 5pm for service and do not honor the 30 minute call ahead. When the customer calls, the technicians do not return calls. Also, the telephone schedulers schedule appointments without notifying customer. Communication with the customer is non-existent. Customer...

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A&E has the worst customer service around. I have a GE gas range that was sparking. I called Lowes and they diverted me to A&E Repair and they actually wanted to wait 2 days before coming out. I argued and they came that day, but now they are saying that it will take a week to have the...